This was a very big deal as it was the first unlimited everything plan that allowed you to "Bring Your Own Device" (BYOD).
When the plan launched I expressed reservations about whether the data was really unlimited or if there was a hard or soft cap, as is the case with most so called "unlimited" plans. So I wasn't started when I started seeing reports from users on Howard Forums and elsewhere of having their data cut off for "abuse".
Then two months after the Unlimited plan launched H2O cut the data allowance to 3 GB and eliminated free international texting. I initially though the switch to a 3 GB cap was a good thing, being up front about the cap is far more consumer friendly than having a mysterious undefined one.
But when H2O cut the cap to 2 GB a week later, I started to have doubts about H2O's business sense. It really shouldn't be hard to calculate how much data you can serve and still make an acceptable profit. It's as if H2O was pulling numbers out of a hat.
So guess what? Yesterday, H2O cut the cap again to 1 GB and also cut the international call credit from $20 to $10.
On top of that I'm starting to see a lot of reports of users having their unlimited voice or text service cut off for talking or texting too much! Here are a few examples:
On Howard Forums
On an H2O Authorized Dealer's Facebook page
On another consumer complaint site
Now capping data on unlimited plans is intellectually dishonest but I can understand why it's done. Mobile data bandwidth is inherently limited and except for Sprint, even postpaid unlimited plans have caps. But limits on unlimited voice are unreasonable. If you advertise unlimited voice I should be able to talk 24/7. I've seen some speculation that H2O's voice cap is as low as 5000 minutes per month. That's less than 3 hours a day! There's no way that can be called unlimited.
You can find complaints about all wireless carriers on the web. But the high volume of people complaining about H2O cutting them off as well as many complaints about consistent 20 minute plus hold times for phone support and ineffectual support representatives raises a red flag for me. I've removed H2O from my The Best US Prepaid Data Deals and The Best U.S. Prepaid Voice and Text Deals posts. In place the place of H2O I'm recommending Red Pocket Mobile and Jolt Mobile. They are both AT&T MVNOS that support BYOD and offer $60/month unlimited plans that include 2 GB of data. Both seem to have better support (Jolt even has 24/7 telephone support) and I haven't seen any reports of people being cut off for talking or texting too much with either of them.