Home - , , - Updated: AT&T Says No More Data Packages on GoPhone PAYGO Starting April 18

Updated: AT&T Says No More Data Packages on GoPhone PAYGO Starting April 18

AT&T delivered some bad news to smartphone users on the AT&T GoPhone 10¢/minute pay as you go or $2 Daily Plans. AT&T is sending the following text message to Pay As You Go GoPhone users:

"On 4/18 data packages and auto renew will be only available with monthly plans. Pls move to monthly plan if you want 2 continue data package use."

For anyone that didn't talk or text very much but did use any significant amount of data this change represents a price increase.

Currently the Pay As You Go plan requires a minimum payment of $25 every ninety days which sits in the account as a cash balance that can be used to pay for voice calls, text messages and data packages.

The data packages come in three sizes:
10 MB for $5
100 MB for $15
500 MB for $25
They expire after 30 days but if you purchase a another package of any denomination before the current expires the unused data rolls over. If you consistently use less than 500 MB/month it's generally less expensive to start with a $25 package and then add  $5 packages every 30 days than to buy a  $15 package every month.

After April 25th, users have two choices;

  • Stay on Pay As You Go and pay 1¢ per 5 KB ($2/MB) for data (package data costs between 5 and 50 cents/MB). Non-smartphone users only*
  • Switch to the $25 or $50 monthly plan and then add on a $5, $15 or $25 data package every month
*The 1¢/ 5KB pay as you go option is not available with any device that AT&T classes as a smartphone

This change is brings no benefits to people currently on monthly plans and is a price increase of up to $25/month for anyone currently using the 10¢/month Plan or the Daily Plan.

It's obvious that AT&T is doing this to increase revenue by forcing users on to the monthly plans who don't want and won't use the voice minutes or messages that are included in the monthly plans.

It's not clear what will happen to used data banked in users accounts if they do not switch to a monthly plan before April 18th. Used data from the packages rolls over provided a user adds a new package every 30 days.  AT&T allowed users to keep up to 1.5 GB or $75 worth of data in their accounts.  Will AT&T force users to switch to a monthly plan to use the data they have already paid for?

Prepaid Phone News will be following this story closely and will update this post when we have more information.

Update: According to GoPhone telephone support, 10¢/minute or $2/day plan users who do not switch to a monthly plan have to use up all their data by the date their current data package expires. Any data left after that will be lost.

If you have more data than you can use by your current expiration date, you could add a $5 data package April 17th. That would extend your expiration until May 17th. giving you a little more time to use up your data.

Source: Howard Forums

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154 comments:

Comment Page :
  1. Replies
    1. haha first feedback says it all...

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  2. I got that message. The whole reason I went to AT&T from T-Mobile was the pre-paid data option. That must have been to get new customers and then to screw them. I won't use their data period, that's all.

    ReplyDelete
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    1. anonymous rules youMay 9, 2012 at 10:30 AM

      Well basically ATT is the "microsoft" of phones because as from the begining of this year they have been trying to buy out other phone companies... like T-mobile for instance. people are affraid to lose their jobs because of att. - screw them

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  3. time to switch I guess.

    ReplyDelete
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    1. I'm fed up with those AT&T's craps. I am switching, too.

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  4. AT&T sucks!!!!!!!!!!!!!!

    ReplyDelete
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    1. The $25 card only lasts for A MONTH! I had it for a month and it said it was expired even though it's supposed to last ninety days. AT&T is horrible and I regret getting it sooo much!

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    2. $25 lasts 90 days on the 10¢/min pay as you go plan. It only lasts a month on the $25 monthly plan obviously.

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  5. I'm hoping that message was a scam. It certainly looked like one. AT&T's web site hasn't changed their information on Go Phone data plans.

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    1. Don't think it's a scam I have been using a hack to toggle data with unlimited use without paying for it it was a glitch that I accidentally discovered I had been using the method for about a year now and since they have hade changes about 4 days ago my hack stopped working I was on the gophone $2 daily no data package....But luckily I found another service provider with unlimited data for my 4S so relieved I'm no longer with AT&T

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  6. It's not a scam message. I called today. The reason I called is that I just paid $25 for 500 MB of data, which I am now going to lose. The girl I spoke with confirmed this. After 4/18 you can not order any data plan unless you pay $25/month or $50/month. If you do not change to one or the other, the option to buy any data will not exist. I wanted to know about the data I've rolled over, and if I do lose it, how do I get my money back? It sounded to me like "Tough Luck Buddy". I told her I just wanted to make sure I understood this correctly before I move back to T-Mobile, with 10 cent text vs. 20 cents. And far less pre-paid $ requirements for 1 year.

    Just think, the intention of AT&T was to buy T-Mobile and then raise everyone's prices, while eliminating the competition. Good job by whoever it was who blocked that takeover. I know AT&T had to pay T-Mobile big bucks for that failed attempt. As soon as my current balance runs dry, I'm running away from AT&T for good.

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  7. I'm affected by this one to as I bought the LG Thrive Android Smartphone last November which was in a GoPhone box because I wanted to go prepaid and have 3G data. I feel cheated and ripped off. Now I guess its wifi only with the 10 cents per minute plan. Well that also means no more $120 per year bill for data as that would be were I would be by the end of 2012. Well time to look for free wifi on the go and be unplugged the rest of the time. Luckly I can still update the phone at home via Wifi.

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  8. Here's another thing crazy about this move. AT&T wants us to pay $25.00 for a monthly plan plus at least $5.00 for a data rollover.

    For $30, you can get UNLIMITED DATA at full speed for 5GB from T-Mobile with 100 minutes included and 10 cents per minute additional, and unlimited taxting.

    http://prepaid-phones.t-mobile.com/monthly-4g-plans

    So, AT&T must not have a clue. Who-ever the hero is at AT&T who sold this idea to upper Management will be axed once all of the pre-paid customers abandon ship. They better do some quick damage control and at least let existing customers keep the dat they paid for.

    ReplyDelete
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    1. AT&T just canceled my data plan without any notification. Is that even legal. I am switching to T-Mobile.

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    2. That's the MILLION DOLLAR Questio. Is That Even Legal?

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    3. I'm curious, did they take your money and cancel your data package before the 30 days was up? Or did they just cancel your auto refill? If they canceled the package mid-month, did they refund any money?

      With prepaid, there's no contract and AT&T can change their rates and the plans they offer at any time. But if they took your payment for a data package and then canceled the package mid-term and didn't give you at least a partial refund, I think that would be theft.

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  9. That is a bad move for AT&T. I will refuse to sign up for the their monthly plan and will move my number to t-mobile as soon as my current account is empty. I have been with them for over 7 years but they are forcing me to chose other company with this move.

    ReplyDelete
  10. So prices are getting higher and service is getting worse. Isn't capitalism awesome?

    ReplyDelete
    Replies
    1. [clap clap]
      Maybe Europe is falling apart but at least we have cheaper smartphone plans ($25/month for unlimited voice/text/data in France)

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    2. Actually capitalism is awesome... you have the freedom to quit them and use someone else. It they lose enough business, they drop rates. Works perfect!

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  11. The headline should be "AT&T Raises Pre-Paid Prices by $25/mo; Plans to Steal Data Customers Already Paid For."

    ReplyDelete
  12. If they don't scap this plan, they've just lost another customer. I only went with them because it was the cheapest way to have voice and data for a low usage customer.

    There needs to be full deregulation of the US Wireless market so that new telecom companies can enter the mkt. and offer customers what they want rather than force them on expensive monthly plans.

    I'm so glad ATT didn't get their way with T-Mobile. The US needs more not less competition. The carriers are way too powerful for what they really are - just 'dumb pipes.' They'll fight tooth and nail to avoid that fate but govt. needs to step in, otherwise the customer just keeps on losing.

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  13. Where can one text AT&T to show immediate disapproval of this?

    BTW, if they don't reverse this, I recommend changing to another carrier, even if it cost a little more to get your data, just so not to reward the bad behavior of AT&T.

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  14. I'm thinking of switching to the T-Mobile $30/month unlimited data & text & 100 min plan when my AT&T data gets wiped out.

    The last time I was with T-Mobile, the coverage was pretty bad. I was wondering if anyone here has any recent experience with them. Has the coverage improved?

    Also, I have an AT&T branded unlocked Samsung Focus. Does anyone know if the phone loses any features going to T-mobile. I know some of these branded phones some times lock out features from other carriers. That happened to me using a T-mobile branded phone on AT&T. Thanks.

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    Replies
    1. I don't know about your area but T-Mobile has added a lot of towers here in the San Francisco Bay area in the last two years.

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    2. Ok, thanks. I guess I can always test it with a SIM card and not transfer my number until I'm sure.

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  15. I am among those that they will lose when my airtime expires on the 4/20, but I don't think they care. They were only getting $100/year out of me. They are after bigger fish. I hope they lose a lot of customers, too, but I don't think they care about those of us who don't spend much money. Maybe they even want to weed us out.

    I have ordered a Platinumtel phone for data. My average monthly use is 40mb. I should be able to do that on Platinumtel for about $50/year. My AT&T phones are unlocked and I have ordered a Tru SIM that will allow me to use data in the AT&T phones, when I venture into areas that have no Platinumtel/Sprint coverage. The Tru SIM in the AT&T phone will also allow me to replace a T-Mobile prepaid phone that I have as a glove-box spare in my car. I was upset at first over this change, but now I think that I will save money and be better off.

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  16. okay, but if I get a go phone smartphone can I use it without a data plan except when I am using it in a wi-fi region?

    ReplyDelete
    Replies
    1. Yes you can use a smartphone on any GoPhone plan without buying a data plan.

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  17. i have an iPhone that i'm using on AT&T. it's been great up until now. i currently have $100 on the AT&T GoPhone prepaid 10-cents per minute plan, plus have accumulated over 350 megabytes sitting there for data with the $5-per-month 10-megabyte addon rollover to keep all that data sitting there. now, AT&T wants me to pay at least a $25-monthly plan when i hardly talk on my iPhone. i guess i'll have to start talking more on my iPhone or do more texting via AT&T.

    the way that i have been using my iPhone was mostly with wifi for internet and data, and where i was also using Google Voice for my calls being forwarded to both my iPhone and a voip sip phone that i answer most of the time at the house, but when i'm out of the house then i use AT&T for voice and data. and also i've been using Google Voice for my texting which comes in on my iPhone via wifi when i'm at the house or via 3G when i'm out of the house. and the push notifications and the internet access for browsing and apps on my iPhone via wifi at the house or via 3G when i'm elsewhere are must-have capabilities that i really depend on because for my situation where i have to be connected all the time which means got to have 3G if i'm no where near wifi that i can access.

    so it has been like a really dirt cheap bargain for me. AT&T is now making things not so dirt cheap for me because there will be that extra $25 each month that has to be paid. which means that i'll have to do more frequent AT&T GoPhone refills.

    right now, i'm rationalizing in my mind to stay on AT&T and eating that extra $25 per month that has to be paid out of the current $100 that i have on my AT&T GoPhone plan. so i'm weighing whether to stay with AT&T or to switch to Tmobile which will require me to unlock my iPhone or to go with one of those MVNOs like H20 or AirVoice. my thinking is that i'll most likely stay with AT&T because Tmobile will only give me 2G and not 3G on my iPhone (and no, i'm not switching to android as my main phone), and i'm guessing that those two MVNOs (H20 and AirVoice), that are based on top of AT&T, will probably end up eventually hiking their prices in the future when they probably have to renegotiate new contract deals with AT&T. also, although the AT&T $25 monthly plan has only 250 minutes for voice, at least the texting is unlimited and i can take advantage of that, and i'll still have my data package renewing at $5 a month even if that adds only an extra 10 megabytes a month to keep the 350 megabytes data that i have -- but since i already have all that data, then being able to keep all that data for me right now is almost like getting all that much data for the price of the $5 data package addon.

    i know that this sounds like a bunch of hogwash if you want a strictly straight-across comparison with the other carriers. but in my situation, going with the $25 plan plus the $5 data package plus how much data that i already have and would have rolling over every month, and then balancing that versus going with another carrier, it's like almost no difference for me. so i'm most likely going to bite the bullet and just stay with AT&T. however, of course, your situation may differ and you'll have to weigh things as you see fit.

    i'm guessing that i'll be using my reusable CVS AT&T GoPhone refill card on a more frequent basis putting $25 on the card every month plus an infrequent extra $15 every so often to cover the $5 data package, or just paying $60 every couple of months whenever i go shopping at CVS.

    sigh. oh if you think about, what AT&T is doing is turning GoPhone pricing into something that looks more like other carriers prepaid plans where they try to move you up the ladder. sigh.

    ReplyDelete
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    1. You can refill right on-line with your credit card or bank account. In case you weren't aware.

      Im sticking with A&T on the $25/mo plus $5 data until my data is rollover gone.

      Since it is the same price as T-Mobile, I might as well us the data I paid for.

      But, the main reason I want to switch is to stick it to the man, like he stuck it to us.

      https://www.paygonline.com/websc/index.jsp?wtSlotClick=1-0032BO-0-2&WT.svl=calltoaction

      Refill your account
      • Buy feature packages
      • View your account history
      • Get information on your rate plan
      • Check your balance, expiration date and more

      Delete
    2. >my thinking is that i'll most likely stay with AT&T because >Tmobile will only give me 2G and not 3G on my iPhone

      Ok, I did a little digging on my phone. I have the Samsung Focus and sure enough, it will only do 2G on the T-Mobile network. So, that means I would have to get a different phone if I want to switch to T-Mobile to get 3G. From what I'm reading, 3G is 10X faster than 2G, so even if it is unlimited data, it might not be very enjoyable.

      That stinks that AT&T uses different frequencies for 3G than T-Mobile. That was always the selling point for having an interchangeable SIM card. If you want to switch, just switch.

      Now, I'm going to have to decide on whether or not I want to keep my phone on 2G, get a new phone for T-Mobile, or stick with what I have.

      http://forums.wpcentral.com/general-discussion/182634.htm

      "It would have to be 2100aws for T-mobile. The focus has UMTS 850/1900/2100 MHz. AT&T uses UMTS 850/1900 MHz."

      "T-Mobile uses 1700 & 2100. One is for uplink the other is for download. So to get 3g a phone has to have both. Since the focus and focus s only have 2100 it would not get tmobile 3g
      "

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    3. yes, you can refill your AT&T GoPhone by paying online using a credit card. BUT if you don't want to give your credit card number to AT&T, and if you have a CVS store nearby, you can instead pay with cash using a reusable AT&T GoPhone refill card from CVS. the Reusable Recharge CVS AT&T GoPhone refill card is different from the regular one-time refill cards. at your local CVS, just look for the card that says "Refill Your Account $15 $25 $50 $60 $100" and "Keep this card to recharge at CVS/Pharmacy". sometimes they may be out of those particular cards, but just keep looking for them whenever you go to CVS. (they have a similar reusable recharge card for Tmobile at CVS.) so, whenever you're at CVS, just pull that card out of your wallet and pay $25 or whatever. you'll have to call in and input your pin number on your phone for the FIRST time when you refill using the card. but for every other time after that, you just pay cash for whatever amount at the cash register at CVS and it goes straight to to your gophone.

      anyways, if you're an iPhone user, and if you want to keep having 3G data on your iPhone when you're not using wi-fi, just bite the bullet and go with the $25 monthly plan and pay $5 a month to renew your data package if you still have like 300 megabytes or more on your gophone. because the $30 total for prepaid is only $10 more the the $20 contract DataPlus 300-megabyte plan and it's almost like you're getting both unlimited texting and 250 minutes voice for $10 if you understand the math that i'm doing to rationalize this. yes, it sucks to go from paying every three months (or once a year) to then having to pay every month, but it's not as bad as being on a minimum AT&T contract monthly plan of $40 voice + $20 data.

      but keep in mind that later this year, for iPhone users, you can check out what Tmobile has for prepaid when they say they'll have 3G that is compatible with iPhone.

      oh if you don't have an iPhone, or if you don't care about using 3G on an iPhone, THEN good for you and go switch and sign up with whoever.

      Delete
  18. I personally will re-up the data one last time on the 17th (putting me north of 1 GB stored) then just use it till it goes away the following month. The line will just be kept alive for the number after that and will not see much use at all. My primary line will then be T-Mobile's $30/month prepaid plan for 5 GB/unlimited messaging/100 minutes. T-Mobile has good enough service where I live, so I'm not losing much of anything by the switch & am actually gaining as most of my phones support T-Mobile's 3G frequency band.

    I'm so happy T-Mobile never got bought out by these goons.

    ReplyDelete
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    1. >>>>I'm so happy T-Mobile never got bought out by these goons.<<<<

      Every wireless user on every wireless network should be very happy and relieved that AT&T's buyout of T-Mobile was a failure.

      Delete
    2. $3 BILLION IN CASH AND...
      A long-term US-wide UMTS roaming agreement is also mandatory.

      http://www.slashgear.com/t-mobile-usa-details-record-high-break-up-fee-from-att-20203507/

      T-Mobile USA owner Deutsche Telekom has gleefully set out exactly what it can expect from AT&T as its break-up fee, after the collapse of the acquisition deal this week. AT&T was originally to pay $39bn for T-Mobile USA; now, with regulators frowning on the deal, the carrier will be forced to cough up what Deutsche Telekom describes as a “record high break-up fee” of $3bn in cash and “a large package” of AT&T’s AWS spectrum. A long-term US-wide UMTS roaming agreement is also mandatory.

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  19. they continue to advertise packages for per minute plans!

    Data packages were the only reason why I went ahead and deposited $100 for a year.

    I offered to cancel my account if they would provide me with a refund of all funds on deposit. No can't do that.

    we should find out which law firm is handling the 'roadside assistance' class action suit and let them know they have future business to do here.

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    Replies
    1. This sounds like it could have been written by me. I just put $100 on my phone April 1. No refund and no data. Thanks a lot AT&T!

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  20. I received a second text about this informing me that my automatic data renewal service has been cancelled as of April 9. So it certainly is real. I advise everyone (and I mean EVERYONE) who is affected by this to contact the Better Business Bureau, your state Attorney General's office, and your U.S. Congressman and Senators. Yes, this is that big of a deal. My wife is 9 months pregnant with our first child and I can't switch providers right now and risk having downtime in an emergency. Two week's notice to make a change like this, loss of data balance that was advertised to roll over, and the only solution provided is to suddenly pay many times more each month. All of this at a time when I just learned my family can no longer afford our new health insurance rates starting in July. What kind of country has this become? What kind of place allows greed to go completely unmitigated?

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  21. I have been doing some research on alternatives. The closest plan to this AT&T PAYG plan might be T-Mobile's PAYG plan at $.10 per min talk & text prepaid and then to switch plans to the $2/day plan for Internet when needed.

    From most of the feedback I've seen, it appears that if you switch back to the PAYG plan from the $2/day plan, especially within the same day, your Gold Rewards stay intact, meaning, that you can re-up after $100 and your balance is good for a year with rollover.

    While $30/mo. seems like a miniscule amount compared to what a lot of other people are paying, I just don't use my cell for talking and I really don't do that much texting. I'm just looking for the occasional data when I'm not near wi-fi.

    So, in the one week I've been on the AT&T Monthly plan, I've texted plenty, but I've used ZERO minutes, with 250 min available. If I used 1 minute this month, it's like spending $25/min.It seems ridiculous to me to pay $360/year for something I don't need.

    So, I'm really torn. And I've read here about some other options, but I really don't like them either.

    I'm personally leaning towards the T-Mobile PAYG with changing plans when needed. The way we are being treated here by AT&T is just not right. They should have Grandfathered this like every other plan they change.

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    1. There are deals that are better for some of us than T-Mobile. They would include H2O Wireless and Airvoice, which are MVNO's of AT&T. I am going to use these alternatives:

      I have ordered a Platinumtel phone for data. My average monthly use is 40mb. I should be able to do that on Platinumtel for about $50/year. My AT&T phones are unlocked and I have ordered a Truphone SIM that will allow me to use data in the AT&T phones, when I venture into areas that have no Platinumtel/Sprint coverage. The Tru SIM in the AT&T phone will also allow me to replace a T-Mobile prepaid phone that I have as a glove-box spare in my car. I was upset at first over this change, but now I think that I will save money and be better off. The data on Platinumtel is 10cents/minute and the data on Truphone is 17cents/minute.

      Delete
    2. I actually did look at those options, thanks to you Bob, and to the article here by prepaidnews.com http://www.prepaidphonenews.com/2012/04/alternatives-to-gophone-for-pay-as-you.html

      But, I'm just not comfortable with porting my number to a company I'm not familiar with. Who knows if they go out of business and I lose my cell number. If I was willing to keep two services, like you are, then it would be perfect.

      I am familiar with T-Mobile, since I had them, and left T-Mobile to go with AT&T's pre-paid data plan. T-Mobile is a much better prepaid service anyway. 10 cents per call & text. I always felt like I was getting ripped off by AT&T with the .20 texts and being forced to deposit $100 for annual expirations. That's another reason that AT&T was able to screw a lot of us by requiring us to deposit $100 to last us a year. I always appreciated the ability to deposit a smaller amount with T-Mobile, which would still be good for a year.

      So, effectively, I'm losing $65 pre-paid cash and $30 worth of data. I say lose, but, I'm going to burn it off in two months of monthly service to keep my data before I switch.

      Normally, that $95 would have lasted me a year at T-Mobile.

      PL

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  22. Another idea: Some of you are stuck in a bad situation. You may have a great deal of airtime built up, with the intention of using it for data, but can no longer use it, because of the new rules. If you are in that situation and GoPhone is no longer able to meet your needs, you may want to consider selling your SIM card on Ebay. For instance, if you have a month of time left and a substantial amount of airtime, you have something that will have value to someone else. I have never sold a GoPhone SIM on Ebay, but I have sold several active T-Mobile prepaid SIM's and sometimes I have done quite well. You will, of course, lose your phone number.

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  23. Sorry but the anxiety of having to switch is getting to me. And with the way everyone is upset with AT&T for not giving a more definitive response, I'm waiting to find out if there is another shoe that is going to drop on April 18 and if that other shoe is going to drop really hard. I'm speculating and GUESSing that little text sms message that AT&T sent out could possibly be just a teasing warning to reward anyone who switches before April 18 and be grandfathered in if any other new announcements are more worse and more expensive. I HATE YOU AT&T!!!

    ReplyDelete
  24. Thanks for the clear intel, yeswap. That helps a lot. And thanks for the links to alternatives. What a load of BS. Plus they support a lot of right-wing politicians. I'd switch to Credo but they don't have this kind of cheapo plan.

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  25. Been reading the article and the discussion here as well as reading the discussion over on Howards Forum. Thanks to everyone discussing this.

    For myself, I just got a H20 sim card from my local Best Buy for $9.99, set it up and it had $7 on it with expiration in two months. Looking at H20 $10 minute plan for one month, or $20 minute plan for two months, or $30 minute plan for three months, or $100 minute plan for one year, that all seems to be close to what AT&T GoPhone has been for me on my iPhone. Not sure if it costs more because I'm just looking at only what I have to pay out and not really doing the math on any of this, but the H20 minute plans seem to be somewhat a bit similar to what I'm used to on my iPhone with AT&T GoPhone ($25 every three months + $5 data every month, plus the occasional $25 or $15 for data). But I still don't know the all gotchas for H20 except that what money you have on the account is all you have in the bucket which you can use for voice, text, data, but if you use a lot of data, then you will have less for voice and text, and therefore you may often have to put more money on the phone. Also understand how some people are saying that the data on H20 may be more pricey at thirty cents per megabyte, but looking at when I'm not on wifi that I've used approximately 51 megabytes (11 sending + 40 received) on AT&T since the beginning of January 2012 until now April 16, 2012, and that would be a little over $15 if I was on H20 instead of AT&T. I guess I could live with that.

    I'm not going to jump completely off the AT&T boat at the moment like a lot of people seem to say they will be doing. Instead, I'm going to take two simultaneous paths because I'm uncomfortable with dropping AT&T. Everyone else may be mad and angry about the change and want to take the knee-jerk approach by dropping AT&T, but I want to take things on a trial basis to see what I'm willing to live with. So, this is what I'm going to do: (1) change the AT&T GoPhone on my primary iPhone to the $25 per month + $5 data package per month and see if I'm comfortable with that; and (2) have my other old iPhone on H20 at $20 for two months (plus the $7 that came with the sim card), then renew after that, and see how the rollover works on H20. And then I'll see which one I'm more comfortable with and which one I'm willing to live with.

    Good luck to everyone with all of the annoying changes.

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    Replies
    1. H2O is okay but your data may be eaten up fast. If you are on wi-fi most of the time, you probably won't care. Also you may be annoyed by the End of Call Notifications that you'll get after each call, text message, webpage, everything that involves either a call, sms, or web. Don't be surprised to get that while in the middle of reading a web page. You may get used to it, but it may annoy you at least at first when you're not used to it. Nowhere to disable it in the H2O online website settings.

      Delete
    2. okay. those balance notifications are annoying. after each call, txt, internet, even apps. on gophone payg web, you can turn it off. but not on the H20 web site. called H20 support 611 and the guy on the phone couldn't do anything and gave me a trouble ticket for technical support. this was yesterday and he said they should get back to me within 2 hours. but heard nothing since. so, not holding out much hope they can fix it - even if H20 is a MVNO that uses AT&T. these constant balance notifications could be a deal breaker for me. the one good thing that i found is that when i put $20 on H20, it extended my expiration date by 2 months on top of the 2 months that i got with the H20 sim card. so that's 4 months. this seems to be different from gophone where AT&T extends from the date you put money on your gophone even if you renew early. nice on H20 that way with the extension which is like tracfone. but the constant balance notifications are like a deal breaker for me.

      so far it looks like i may stick with AT&T by being forced to go with $25 monthly plan + $5 data package monthly rollover. have to still check out airvoice, but that costs more for data at 33 cents per meg while H20 is 30 cents. if use an iPhone, the alternatives to gophone seem to suck so far.

      Delete
  26. I now have my new Platinumtel phone and service activated. I am very happy with the choice that I made. My GoPhone service will expire on the 20th and that will be the end of my doing business with AT&T. I still have a few dollars in my account and just for fun, I am going to see if they will let me purchase 10mb for my account on the 19th.

    ReplyDelete
  27. Rumor, False or True? Won't Know Until April 18 at the earliest perhaps?
    So, is this why AT&T is requiring a prepaid monthly plan in order to get a prepaid data package?
    So, maybe a lot more happening besides linking prepaid data packages to prepaid monthly plans?

    From mrfjmorris
    http://www.howardforums.com/showthread.php/1761826-New-GoPhone-Data

    > New GoPhone Data
    > New gophone data package. the $25 dollar 500mb package
    > is being changed to 1gb. That"s Right, You heard it hear First.
    > Now go on and tell me, "Who"s Your Daddy"?

    ReplyDelete
    Replies
    1. new data packages:

      $25 for 1 gigabyte
      $15 for 200 megabytes
      $5 for 50 megabytes

      that's pretty good! but you'll need the $25 or $50 prepaid gophone monthly plan. happy to have more data but sad that can't have it with the 10 cent plan on a smart phone.

      gophone will be more of a magnet attracting smart phone users and almost can't blame AT&T wanting to couple something like the new $25 data package for 1 gigabyte with at least the $25 gophone monthly plan. these changes are obviously designed for smart phones users who are moving away from postpaid contracts. an improvement although you have to go monthly. and the $5 for 50 meg is almost like to placate the existing PAYG users who have been grumbling about the change.

      Delete
    2. Sorry, but that sounds like an AT&T shill

      Delete
    3. was just reading the new responses over at howard forums with the PAYG diehards acting like a whining bunch of crybabys. but totally understandable!!! totally understandable response with this crowd of frugal cheapstakes who are mad at the AT&T empire. and if you don't follow their line of anger, then you're labelled a "shill".

      Delete
    4. And what pray tell is wrong with being frugal? And, why should someone have to pay for something they do not use? And, why should AT&T take away what WAS being paid for in advance? Why weren't customers refunded? Why weren't customers given fair notice (not two F'n weeks)? And why weren't they Grandfathered in? And why should customers be forced on to a monthly plan when they already paid someone else for there device?

      You ARE a shill.

      Delete
    5. release the dogs! frugality rules!
      sorry, this is all nonsense with all the anger. it is so laughable.
      i'm all for being frugal. but all the mad anger is crazy.
      go ahead. let it all out.

      would really like to see a real AT&T spokesperson
      talk to the people who are really angry right now.
      probably get less respect than i'm getting. lol

      peace. thanks for the show.

      Delete
    6. cheap cell phone frugality
      ---versus---
      smartphone gluttony

      under the new AT&T changes:
      gluttony wins for smartphones.
      frugality sort of wins for dumb feature phones.

      Delete
  28. I called. They redirected my last $5.00 (shame it wasn't the $25/500MB)
    back to my voice 'bucket'. My data expires May 1 and Voice Apr 23
    but I have $110 left (I had it up as high as $275 once!) So I have 4 months of 250 minutes voice and 2 months of $5 data (added to my current 1 Gb!)

    At least they are not insisting that you purchase $25 data every month! and they are still rolling over the data but not the voice.

    I used to "sell" this setup to all my friends but not anymore!
    Joe F

    ReplyDelete
  29. I upgraded to the $25 monthly plan. I was on the 10cents per min plan with 1.5gb, think thats the max to have on your acct anyway, and i usually use like around 30-200mb a month, then add what ever i use back to my 1.5 gb everymonth. That's anywhere between $5-$15 monthly. Now I have to pay $25 plus $5-$15 but most likely $5 just to keep data, smh. Now to my understanding is it truth I dont have to pay $25 a month until when though? and just refill with a $10 card, then purchase $5 50mb before data exp. date to rollover my data and the other $5 for air time balance.

    ReplyDelete
    Replies
    1. if you switch to monthly, you have to have enough in your gophone account to pay the $25 every month. that's $25 every month. if want to keep your data amount that you have, then you also have to pay the extra $5 to keep the data rollover going. if you want to keep it all going, then you have to keep putting money on your gophone. if you don't want to continue, then stop putting money in. once there is less than $25 in your account when it's time to renew, then the monthly stops and that then means you can't continue the data rollover even if you still have money in your account to pay the extra $5 for data. the bottomline is you have to pay $30 a month ($25 monthly plan + $5 data rollover) every month to keep it going.

      Delete
  30. I was using the 10 cents a minute plan and never received this text message: On 4/18 data packages and auto renew will be only available with monthly plans. Pls move to monthly plan if you want 2 continue data package use." Because i didnt receive this advanced warning i ended up loosing the data i previously had. I am very disappointed in ATT because of this. :(

    ReplyDelete
    Replies
    1. my guess is AT&T sent that txt announcement only once. they should have sent it twice or three times for emphasis and to make sure people get it. AT&T should know that txts get lost in the ether. not giving people some real notice could be the basis for a class action. but AT&T is probably betting that the bunch of current gophone payg users before the change are such small potatoes that the backlash will be practically gone because those cheap mad users will have left anyways because it's just a month to month thing anyways. it's like AT&T thinks people won't care in the end and will walk away and it's those people that AT&T doesn't want anyways.

      Delete
    2. Sad but true, thanks for your input

      Delete
  31. seems like AT&T has been hemoraging subscribers on the postpaid contract side and therefore had to try to beef up revenues anywhere they can. that would include prepaid. that helps to explain why the changes as to who can have data pakages on the prepaid side. AT&T wants mo' money because it was losing subscribers' money to Verizon in a big way.

    ReplyDelete
    Replies
    1. Actually, the latest AT&T quarterly financial report released today shows AT&T gaining postpaid customers and their profits exceeding analysts expectations.

      AT&T is not hurting in any way. Business are in the business of making money. AT&T management believes that they can make even more money by forcing prepaid users onto monthly plans. Prove them wrong by leaving.

      Delete
    2. AT&T Corporate Empire:
      mo' money
      mo' money
      mo' money

      All the Mad Prepaid Users:
      no mo' AT&T
      no mo' AT&T
      no mo' AT&T

      lol lol lol

      Delete
  32. Got me too. They cancelled my auto-renew on 4/18 without warning (my data package expired that day). Since the phone is locked to AT&T, it basically is 'pay an extra $150 a year or do not have data service'.

    File a complaint with the better business bureau, write to your senators office, your local representatives, anyone along those lines you can think of. If enough people write, the chance to make an actual difference is bigger.

    There is an interesting legal question. Since the go-phones are locked to AT&T, there is some form of implied contract between AT&T and the purchaser of a gophone, at least until that lock period is over. Now they completely disable a feature combination (10c/min + data by volume), which they had advertised heavily. If there is any form of implied agreement due to the locking, their move clearly violated that.

    Maybe there is a lawyer interested in a class action ?

    ReplyDelete
  33. Anonymous is right. Maybe there is a legal issue here, because it is prepaid. I have money locked up because of their intent to provide a service. Now that I can't use the service, they've violated promissary estoppel and have been unjustly enriched. They should at least offer to refund my balance.

    ReplyDelete
  34. I think AT&T should be forced to give notice based on the amount of time you prepaid for. If I pay $100 for 1 Year, I should get 1 Year and 1 Year's notice. If I pay $25 and get 90 days, I deserve at least 90 days and 90 days notice. Their TOS should go both ways. And I know they would argue that you could still have talk/text for 1 year, but THEY are breaking their agreement.

    ReplyDelete
  35. I will file a complain at BBB, donate the rest money and leave. What else can we do?

    ReplyDelete
    Replies
    1. What you can do is tell everyone who asks for a recommendation. Word of mouth is all you have, and vote with your feet. It's not enough to go to court over. And donate by text message any left over.

      Delete
  36. Wow. Who remembers free mobile to mobile on Cingular GoPhone? I wish AT&T would get split up again. There just isn't enough competion. I hate this. Data and voice should be getting cheaper, not more expensive.

    ReplyDelete
    Replies
    1. Ya, and also Cingular's customer loyalty program which actually rewarded you with free minutes if you topped up before your airtime expired. AT&T re-took control of Cingular and put a stop to that right quick! Lol.

      Delete
  37. Sick bastards...AT&T & Ericsson..hope their Cell Phone business perishes and they all rot in hell.

    I renewed another 100 via callingmart recently :(

    No warning, they send me a message saying my data plan would be auto incremented and then th enext day it just disappeared !! I had 400MB remaining...mothafkrs.

    Best alt: t-mobile's $30, but I cant figure out a way to just get the SIM card and $30pre-paid...even more confusing than ATT's site.

    All the others are same expensive crap or not GSM.

    Why is the US Govt suddenly allowing this behemoth to buy others again ? Didn't they just break them up for monopolizing ? Hope they go the way of yahooo for dumb decision making.

    ReplyDelete
  38. >Best alt: t-mobile's $30, but I cant figure out a way to just get the SIM card and $30pre-paid...even more confusing than ATT's site.<

    I don't know if you phone is locked to AT&T, if it is, you can call and tell them you want it unlocked. Then you can buy a SIM from T-Mobile
    FREE
    http://www.t-mobile.com/shop/phones/cell-phone-detail.aspx?cell-phone=t-mobile-sim-card


    Or, get a TMobile phone with a SIM card and activate it on the Walmart plan

    ReplyDelete
    Replies
    1. Oops, wrong link! 99 cents.

      http://prepaid-phones.t-mobile.com/prepaid-phone/T-Mobile-Prepaid-SIM-Activation-Kit

      Delete
    2. bit the bullet just in time...its 6.99 now..thanks again for the link

      Delete
  39. I wish I knew before. I just noticed today after adding $10 more to the account and trying to extend the data pack.

    I'll have to work hard to deplete this thing before Saturday. After that, I'm not going back to them ever again.

    Bottom line is we should have the option of getting Data only plans just like we can get naked DSL.

    ReplyDelete
  40. That link for the SIM is fine, I saw that too, but after that I saw no way to include the Web Special $30 WITHOUT a phone

    ReplyDelete
    Replies
    1. When your SIM arrives, go to https://www.t-mobile.com/shop/plans/ActivateCodes.aspx to activate it. You choose your plan during the activation process.

      Delete
    2. Thanks Yeswap..so you are saying we can continue using our own GSM unlocked phone, so we get the SIM and activate it, but what if we dont have the box the phone came with, according to that page you linked, "You’ll also need this number, found in the activation booklet included with your phone."

      Delete
    3. The SIM activation kit also includes a SIM and an activation code.

      Delete
    4. u da man Sir ! Thanks for your input.

      Delete
  41. This is pathetic. I don't live in the States and used to add data when I need it while travelling for business. Now I have credit in an account that I can't use for data, and AT&T won't refund that either.

    There must be laws against that?

    ReplyDelete
    Replies
    1. I posted on the AT&T PAYG website http://forums.att.com/t5/Prepaid/bd-p/prepaid that I donated my leftover balance to charity, and that others should do the same.

      My post was deleted by the moderator and I was warned that I was off topic. I was told to stick with the topic. Since when is donating to charity a bad thing? And they censor that? What else are they censoring?

      I read (on the Howard Forums) that AT&T took care of a customer who abruptly lost 500MB data and gave him a new monthly prepaid plan with 1G data for his troubles. That could mean that there is a lot of churn going on at AT&T. And maybe they are trying to do damage control.

      I am still furious! It has cost me a lot of money and aggravation trying to settle in with a data plan I like and a phone I like. I was satisfied where I was and I am still absolutely livid with this company and how they handled things.

      I'm not happy on a $30/month plan because I'm paying for a service I just don't use. I have wifi in most cases and a landline phone in most cases. I just want data available for the occassional use. This eeems like such apotential market I'm not sure why there are not more offerings. I think the best right now may be airvoice, but how long before AT&T snuffs them out by increasing their prices.

      With all of these questions going on (for us PAYG customers at least), I have ported my number out to Google Voice. Now at least I can try different GSM carriers, or change with minimal interruption.

      PL

      Delete
    2. Actually, by porting out to Google Voice, I'm not really limited to GSM, I can go to any carrier, the only limitation is what phone I'm using.
      PL

      Delete
  42. Looks like I found this article too late. I'm in the UK and have just bought a GoPhone SIM in preparation for a trip to the US next week.

    Not knowing about this new rule, I selected the 10c per minute tariff and topped up $25 in the expectation I could add a 1GB data package. No such luck.

    So, I have a SIM with $25 on it that I can't use for data (well, I can, but at the rip-off price of $2 per meg).

    I can't see anywhere on the AT&T website how to change from the 10c per minute tariff to the $25 per month - is this even possible?

    Any advice gratefully accepted!!

    Andy in the UK.

    ReplyDelete
    Replies
    1. I'm not sure you can even get a $2/MB plan. But anyway, you need to dial 611 from your phone to change plans. I'm not sure if that works overseas. You could call a CSR. If you can get through via 611, it is an automated process to change plans.

      Delete
    2. Thanks, very helpful.

      As you say, 611 won't work from overseas but as soon as I arrive in the US I'll give it a try.

      Thanks again....

      Delete
    3. Andy, if you already have a PIN code aka password for your GoPhone number (likely not if you've never used it before) you can call +1 800 9019878 from anywhere, log in with you phone # and PIN and do the same stuff you can do via 611 in the US. I've always been using this to renew my data feature from Russia using my current balance (because as I see I can only do so online by _adding_ more money to the account).

      Hope this helps,

      Cheers,
      I.

      Delete
  43. I just found out that At&t changed their gophone plans. WTF?! I even got a message last Thursday stating 'Please reply RNW if you don't want your data package to expire on Monday". Which I did. I had 300mb left and that is all gone today?! WTF? THEY JUST ROBBED ME!!!

    Let's pee in their mailbox on June 1th.

    ReplyDelete
  44. I left ATT/cingular/ATT after ten years, been on Straight talk but was interested in the new ATT no contract plans and a Smartphone. ATT hasn't changed one bit... the devil is always in the details... you must buy a "data package" which doesnt exactly roll over, you have to "do this" "buy that" or else you're screwed. Thats why I left them. I guess im not coming back anytime soon. I'll stay with Straight Talk... No surprises, my bill never changes. Just wish straight talk actually had a smartphone that worked well and got good reception here in PA . Owell, $45/mo and cheapo phone it is .....

    ReplyDelete
    Replies
    1. straight talk $45/month commercial

      that's way more expensive than paying $25 every three months plus the $5 a month for data renewal before AT&T changed things for AT&T GoPhone users

      Delete
  45. I have two expiration dates on my account. My rate plan expiration date and my account balance expiration date. I have a $25/ month plan. What happens if I don't add another $25 in before the rate plan expiration and, I add money before the account balance expiration?

    Thanks for the help. I can't get any help over the phone!

    ReplyDelete
    Replies
    1. The way it currently works, if you have less than $25 in the account on the date the plan is supposed to renew, voice and messaging stop working. If you have an unexpired data package, data only will still work until the package expires.

      If you add enough money to make the total in the account $25 or more before the account expiration date, the plan will renew.

      Delete
  46. What would happen if I switch to the $25 monthly plan but at the end of the month I don't add money into my account. Will I be able to still make calls at the standard 10cent rate? Will I be able to renew my data package?

    ReplyDelete
    Replies
    1. If there isn't enough money in the account for the plan to renew, voice and messaging will stop working. You have to manually switch to the 10¢/minute plan. If you have an unexpired data package, data only will still work until the package expires.

      I don't know if you can add a data package when you are on the $25 Plan but didn't have sufficient funds to renew it. I haven't heard of anyone trying.

      Delete
  47. I am ready to switch. Does tmobile have prepaid data plans without a monthly fee? I looked on their website and could not find anything like that.

    ReplyDelete
    Replies
    1. There's no data on T-Mobile pay as you go. The $2 and $3 day plans include data.

      Delete
  48. My ATT data just expired today. The only thing they'd do for me is offer $5 as a gesture of goodwill towards my main minutes a/c which is better than a 2nd kick in the teeth I guess. They confirmed I could still use data but that it would be on a pay-per-use basis. .01c per 5kb. I turn off mobile data on my phone until I actually need it to check email etc. and I'm a light user so I'll see if I use > $25 per month and if I don't, I stay where I am and if I do, I'll go to T-Mobile for the $30/month plan.

    Does anyone know if the T-Mobile $30/month plan require you to give your name + credit card info?

    I hope not as phone companies are the last people I want with my card # since they have a rather nasty tendency to throw unexpected charges at you every now and then or 'upgrade' your a/c without your permission to a 'more suitable' lvl. at a higher price! I've heard too many stories!

    I wonder if a data plan option will return in a few months? I guess we'll find out.

    Cheers all.

    ReplyDelete
    Replies
    1. T-Mobile doesn't require your credit card number except if you want to buy a SIM activation kit, phone or minutes online. You can get the SIM activation kits on Ebay.

      You can activate a T-Mobile prepaid account with fake information but you will need to supply a real name, address and last four numbers of you SSN to verify your age and get the very aggressive "Web Guard" family filter turned off.

      I've never heard of T-Mobile charging a prepaid customer's card or changing the plan without the customers permission.

      Delete
  49. Now THATS funny....idiots dont need a SSN for the account but need it for Age ?? I support filtering to protect our youth but this is stupid.

    On further reading I found this: http://support.t-mobile.com/docs/DOC-2144

    So maybe we can disable it by calling their CS ? They say it is optional.

    ReplyDelete
    Replies
    1. WebGuard is enabled by default on new prepaid accounts. You can disable WebGuard by calling CS. They ask for your name, address and the last 4 of your SSN. Possibly they allow some other form of verification.

      Delete
  50. Yeswap, what do you think of all the -ve reviews of the $30 plan..do you know anyone using it now..

    http://www.walmart.com/catalog/allReviews.do?product_id=15443357

    and is the Exhibit the best Android we can get with this Monthly 4G plan ? Any idea ?

    ReplyDelete
    Replies
    1. The $30 5GB plan is a great deal. It's a little trick to activate. The plan is available only when activating a new phone purchased at Walmart or when activating a new SIM at www.t-mobile.com/PrepaidActivation. If you switch to another plan you can't switch back to the $30/month unlimited data plan except by activating a new SIM and account.

      The Exhibit is a great deal at $200. There are better phones for T-Mobile (Galaxy Nexus, Galaxy S III) but they cost two or three times as much.

      Delete
  51. Also...I have a Dell Streak 5, and I read on Amazon's page on the Streak

    "T-mobile (Voice, Data Requires Wi-Fi Connection)"

    ReplyDelete
    Replies
    1. The Streak 5 doesn't support T-Mobile's 3G frequencies but you should be able to use 2G (GPRS and Edge) data.

      Delete
  52. I'm not doing that. That is asinine. I simply do not talk on the phone that much, all I wanted was data. Oh, well, Wi-Fi it is!

    But,

    ReplyDelete
  53. AT&T disabled my auto-renew and then cheated me out of my data. I plan to cancel AT&T forever.

    ReplyDelete
  54. https://www.bbb.org/consumer-complaints/file-a-com​plaint/get-started

    ReplyDelete
  55. Thanks for the info Yeswap!

    ReplyDelete
  56. Just filed 3 complaints (one with the FCC, BBB, and State Attorney General). If AT&T is going to change the rules as they go (and without notice), and then steal peoples' DATA by auto-expiring due to auto-disabling auto-renew, then they should allow people to opt out of their scams by giving refunds of unused pre-paid funds ($98 in my case).
    AT&T refused a refund of $98 in unused pre-paid funds, and said the only choice I have is to purchase a monthly voice and text plan, and buy more data (despite having 200MB that AT&T essentially stole after disabling the 30-day auto-renew on the DATA). So, here is a tip to other consumers on AT&T (and similar ilk). Do not pre-pay more than you're willing to lose, because some scummy companies will not refund unused pre-paid funds. When my pre-paid remaining funds are all gone, I will still stop using AT&T.

    ReplyDelete
  57. After this experience of losing my data that I paid for, I plan to stay as far away from at&t in the future as I can.

    ReplyDelete
  58. I also lost my built up data (~600mb), and i did not recieve the notification. Unfortunately I also bought a new 15 dollars to add to the account. So now I have about 40dollars to burn through at $2/mb before I break my gophone simcard in half, then burn it, then switch to whatever service gets me closests to my needs of less than 10mb a month data and Maybe a couple texts or a minute long call a month. I just want the access there as a convenience... paying for a service I'll never use is nowhere near convenient.

    ReplyDelete
  59. how about if we contest the charge with the credit card company...anyone think that will work ?

    ReplyDelete
    Replies
    1. That sounds like a good idea. If you lost paid for megabytes of data because AT&T cancelled your auto-renewal without warning I'd say you have a valid claim

      Delete
  60. Greetings Yeswap: For the TMob $30 plan: how about if I buy the phone from Amazon, and plan card from TMob website...will that work same as the Walmart $30 special ? This way I save on tax, get a free $15 MP3 card...Any gotchas here ?

    Also, any idea if this phone will work with SIM cards abroad ?

    ReplyDelete
    Replies
    1. I have no idea what phone you are talking about but if it's a T-Mobile phone it will work with a T-Mobile SIM. To work with foreign SIM cards, the phone would need to be unlocked.

      Delete
    2. Obviously I meant the same one: http://www.amazon.com/Samsung-Exhibit-II-Prepaid-T-Mobile/dp/B00607JBNO/ref=pd_bxgy_cps_img_c

      For the $30 web special, must I only use Phones that say T_Mobile Prepaid ?

      How about http://www.amazon.com/Samsung-S5830L-Galaxy-Ace-Unlocked/dp/B004XIE6WI/ref=pd_cp_cps_2

      Delete
    3. Any phone that works on T-Mobile USA will work on the $30 plan. That includes all T-Mobile USA branded phones, not just ones sold for prepaid as well as unlocked phones that support T-Mobile radio frequencies (1900 Mhz for voice, SMS and 2G data, UTMS Band IV (W-CDMA 1700 or Advanced Wireless Services) for 3G).

      Only a handful of non-T-Mobile phones support UTMS Band IV, so most will be limited to 2G/Edge data speeds.

      Regarding using the Exhibit II outside the US with a foreign SIM,it will work if it's unlocked but won't get 3G in Europe or Asia as it lacks support for UTMS Band I (W-CDMA 2100) which is the principal 3G band outside North America.

      Delete
    4. Awesome info...thanks again !

      Delete
  61. Seems like too many people are having issues with the Samsung Exhibit II freezing

    And whats the deal with Anrdoid not updating phones with latest version ? Sales gimmick ? DO only evil ?

    ReplyDelete
  62. How easy is it to get T_Mobil to unlock the Exhibit II if on the $30 plan

    ReplyDelete
    Replies
    1. T-Mobile will unlock a T-Mobile phone for free for prepaid customers who meet the following requirements:
      The customer has a minimum of 60 days of active service with T-Mobile
      The customer has either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.
      The phone to be unlocked is active on a T-Mobile prepaid Plan at the time the unlock request is processed.

      Delete
  63. Hi Yeswap: DO you know if the Exhibit II will work with a dual SIM card adapter like http://www.simore.us/us/Dual_SIM-168-Platinum.php

    Also, with T-Mob's pay-per-day, is the charge applied only on days you use, how do we avoid getting charged on days we dont use it ? do incoming texts/calls kick off the charge too ?

    ReplyDelete
    Replies
    1. I have no idea if it will work or not. Dual SIM card holders very hit and miss. The one you posted the link too looks like it might be too thick to fit in the slot. It also seems overpriced. Lots of dual SIM adapters on Ebay and Amazon for between $1-$30.

      Delete
  64. Hi there Yeswap,

    I'm having a frustrating time trying to activate a tmobile sim I've just purchased. Activating online on tmobile's website,I get to the review purchase section, just before payment, click on submit and nothing happens. I tried firefox and IE, no joy. I was hoping to get a tel # , then call the walmart tel, supply new tel # and pin and I'd be done.

    Previous to this when I turned on my phone with the sim in it for the 1st time, there was a voicemail that I called back and spoke to an Indian guy in customer support who told me I needed to select a plan while activating, and that the walmart plan wasn't available to me.

    I'm trying to determine if activating the phone, and then supplying the walmart pin that I have received are two seperate actions? I think they are, but I'm not 100% sure.

    Then I called the walmart tel number, and they requested my tmobile phone number and pin. I have the pin but I'm trying to get a number, which is proving challenging, as I repeatedly get forwarded to customer service for things such as needing to know zip codes relating to the area code I select etc.

    next call, I was armed with zip codes, and got as far as selecting a plan, but I just wanted a tel. number as the walmart plan wasn't an option in the monthly plans, and I couldn't get back to try the pre-paid option.

    So, next time I call the tmobile number, can I select pre paid plan instead of monthly plan, and will they then give me a number? And then use my walmart pin on top of a pay as you go plan?

    The reason I'm unclear is that on the website it said the $30 unlimited data plan was only available with new activations. Maybe it's just me, but it's not clear. Any thoughts?

    Many thanks for your continued assistance to all of us being forced to jump through hoops just to get a decent rate in the US. In europe, it's so much easier and cheaper - choose a great rate/prepaid plan, whatever's your fancy and do what you like with it - no hoops!

    I'm traveling in a few days, and I'd like to ensure I get this working before I leave if at all possible and I've learned to presume nothing!

    Cheers!

    ReplyDelete
    Replies
    1. Call T-Mobile support at 1-877-778-2106 and explain that you are trying to activate a SIM on the $30 unlimited plan and that the website isn't letting you.

      They are supposed to be able to override the restriction against that activating that plan over the phone when the website isn't working. If they say they can't do it ask for a supervisor.

      It may take several calls before you get a representative or supervisor who know how to do it.

      Delete
  65. Apologies for the long message above - I'll keep it brief in future!

    ReplyDelete
  66. Thanks for that.

    Will it be ok to mention to a supervisor, if asked, that I'm using my old phone, or is that ok as far as they're concerned? I was trying to stay away from speaking with someone in case they got sniffy and, I don't know, put a block on my activation code etc.

    + do I still have to call up the Walmart number afterwards or can the supervisor do everything if I give them the PIN?

    Many thanks again.

    ReplyDelete
    Replies
    1. It doesn't matter which phone you are using.

      I've never used PINs from Walmart. It it's just a standard T-Mobile PIN you should be able to apply it during the call to activate. If Walmart uses their own system for PINs you will have to call them

      Delete
  67. Super - thanks so much Yeswap. Have a great weekend!

    ReplyDelete
  68. ATT prepaid always seemed like a ham handed attempt to upsell you to a contract. Think about it, in a world with 50 dollar a month unlimited plans on the American Movil plans who resell att and everyone else how can att think that people will pay that much for data. I guess most folks dont know their prepaid phones can be unlocked after a few months of service for free or via online site for a fee. Everything Att does is confusing at best. They want to brag about the best coverage but dont want anyone to really use it.

    ReplyDelete
  69. Yeswap
    If I buy the "T-Mobile Prepaid SIM Activation Kit" online, can I switch my current phone number to T-mobile prepaid $30 plan during the online activation, or I have to call for switching it? If I have to call, the $30 plan may not be available, right?

    ReplyDelete
  70. Hi guys,

    First of all I'd like to extend a big thank you to AT&T and T-Mobile for helping me find, at last, an american SIM provider that meets ALL my needs. More on that later.

    Yeswap, I received my T-Mobile Prepaid SIM Activation kit there a few days ago and I had my new walmart PIN at the ready. Online activation didn't work , as I mentioned above, so I tried to activate the phone using tmobile's call-in service and I'd no idea if I could enter my Walmart pin at the same time, but I decided to try.

    In hindsight, I should have activated the phone then hung up and NOT entered the pin, because as soon as I did I got $30 credited to my new account but I wasn't on the walmart unlimited plan. Arg!!

    Suffice to say I was not happy! Now, I felt as if I'd been 'done' by both ATT and T-Mobile and I was despairing of ever just getting a simple pay as you go plan with reasonable data rates.

    I have to dash right now, but I'll post again soon with the 'holy grail' of gsm plans (for relatively low volume users) in the US shortly. Suffice to say, I can now just forget about data rates and get on and enjoy life rather than be frustrated by carriers!

    Cheers all

    ReplyDelete
  71. Hey guys,

    Back again ...

    I think I might have just found the answer to my mobile carrier needs in the US.

    I'm not a heavy user and I was getting fed up with the expense and all the hoops I was being forced to jump through with TMobile and At&T just to get a decent data plan, and then I found these guys:

    www.truphone.com

    SIM costs $30. Highlights include: credit that doesn't expire*, cheap data 0.17c/mb + calls 17c/min (great for low volume call users), uses Tmobile network + local rates in US, UK & Australia + low cost roaming when traveling abroad - no need to swap out local sims any more, multiple numbers on the same SIM and auto switching between AT&T and T-Mobile if you're on their business plan.

    If you're a heavier user, then consider their business plan for $30/month: 100 mins talk, unlimited texts, 100mb data with the optional data plan of $20/month - 500mb data

    Compared to the walmart tmobile plan, if you're not a heavy voice/data user but you still want access to both whenever you wish, this might work out well for you. A heavier user might prefer the walmart plan for it's unlimited data feature. I personally see no need to spend more than $20 a month on my phone, so this works out great.

    This is exactly what I've been looking for in the US. Simple and cost effective, and I'll probably keep my costs down to <$15/month and none of the nonsense with credit expiring etc. Check it out guys!


    * there are a few details to be aware of but nothing significant: minimum charge of 100k data per session = $0.2c which I can live with + maintain a credit balance so as not to incur an inactivity fee + you must use the phone at least once every 6 months or the a/c will be deemed inactive and de-activated. All of these seem very reasonable and I'm thrilled with the service.

    I've just signed up for it, everything just works. So far so good.

    Cheers!

    ReplyDelete
  72. This is lame!! Now my phone is off because they don't have the $75 plan anymore! Lolx but this is no laughing matter!!

    ReplyDelete
    Replies
    1. Not sure what you mean. I don't think AT&T ever had a $75/month plan.

      Delete
  73. Last month I changed to a gophone plan from my post paid $80 plan. I fulfilled my contract and had my number ported to the go phone. I'm using an iPhone 4 by the way. Go to an AT&T store and they'll do all of this for you. They insisted that data would not work on an iPhone, no way, no how, flat out impossible. I'll get to that in a minute. Got the $25, 250 minute unlimited txt package as well as the $25, 1gb data package. AT&T rep said I was wasting money because data won't work. After I got home, a quick Internet search got my data working. Unlockit.co.nz and choose AT&T(PAYG), or the GOPHONE APN. Data will indeed work with the iPhone. My monthly plan finally expired and I only used 76 talk minutes so, my acct balance still had $17.40 in it. It only cost me $7.60 to renew my $25 dollar plan. You lose your minutes but, you keep your unused funds. Not sure about data yet. I bought a $5 50mb plan before it expired and it seems to have carried over unused data. Also, disable iMessage, it uses data to send messages. Since I have unlimited txting, it just makes sense. Saving $30 a month and loving it!

    ReplyDelete
  74. i just ordered my iphone 3gs. i've been using a pay as you go at&t phone and paying $50 a month for unlimited talk, text, and web...can't i just put my sim card into my iphone and use the same go phone card i've been paying for every month? or will i have to pay the extra money for the data plan. thanks :)

    ReplyDelete
    Replies
    1. You will need to add a $5, $15 or $25 MONTHLY data package. The $50 plan only includes data for non-smartphones.

      Delete
  75. Replies
    1. Yes, for unlimited voice and messaging and 500 MB of data it would be $75/month.

      Delete
  76. i subscribe for long distance which i paid but they charge me for long distance call instead of charging me from the long distance rate mins

    ReplyDelete
    Replies
    1. Long distance? Do you mean international? AT&T GoPhone doesn't charge extra for calls to anywhere in the US

      Delete
  77. Uh. I am on the 10cents/min plan, on HTC Aria, and I can purcahse data packages. Previously, I had been getting charge data when sending/receiving pics (it would allow apps such as FB or Weatherbug) to force update, even with data disabled, so I purchased a $5 data package so I wouldn't get these random $10 charges (which were very difficult to dispute and explain). I am still able to purchase the packages, too.

    ReplyDelete
  78. how do i get my money back on the minutes i bought to put in my prepaid phone?

    ReplyDelete
    Replies
    1. You can't. Prepaid airtime is not refundable. Use it or lose it.

      Delete
  79. what you think about netstrada.com ATT $100 refill for $70 USD ? Anybody bought from them, I seen few sellers on dibuu auctions has same good discounted deal ...

    ReplyDelete
    Replies
    1. I'm suspicious. A 30% discount is almost certainly below wholesale.

      Delete
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