Mobile Site

Home - , , - Prepaid Operator Profile: Page Plus

Prepaid Operator Profile: Page Plus

This one of a series of Prepaid Phone News' profiles covering the major US mobile operators and MVNOs.

Overview: Page Plus Cellular is a Mobile Virtual Network Operator (MVNO) using the Verizon Network. Founded in 1993, it is one of the oldest MVNOs. Page Plus has 1.4 million customers as og May 2013, making it the second largest Verizon MVNO (after TracFone/Net10/Straight Talk).

On May 20, 2013 Page Plus announced that it was being acquired by Tracfone. The acquisition was completed on Jan 16, 2014.

Technology: CDMA on the 850 and 1900 Mhz bands with 1xRTT and EV-DO data support on 850 and 1900 Mhz. Verizon's 4G LTE network is not currently available to Page Plus  subscribers.

Plans: Page Plus offers pay as you go and monthly plans.
Name Monthly Price  Voice Domestic Text/MMS Data
Pay As You Go $2.50* 4¢-10¢/min 5¢/5¢**10¢/MB 
The 12 Monthly Plan $12.00 250 min, overage 5¢/min 250 SMS or MMS**, overage 5¢/ea.  10 MB, overage 10¢/MB
Talk n Text 1200 Monthly Plan $29.95 1200 minutes, overage 5¢/min 3000 SMS or MMS**, overage 5¢/ea.  500 MB, overage 5¢/MB
Unlimited Talk n Text Monthly Plan $39.95 unlimited unlimited SMS & MMS** 500 MB, overage 5¢/MB
The 55 Monthly Plan $55.00 unlimited unlimited SMS or MMS** 2.5 GB, overage 5¢/MB
The $69.95 Plan $69.95 unlimited unlimited SMS or MMS** 5 GB, overage 5¢/MB
* $2.50 is the minimum monthly cost which is achieved by using a $10 top up every 120 days. There is a 50¢/month service fee (deducted on the 25th of each month) on the Pay As You Go Plan only.
** Plus MMS data transport charged at 10¢/MB on Pay As You Go or drawn from available plan data on monthly plans.

Pay As You Go Top Denominations
Denomination Minutes Price/Minute Expiration
$10 100 10¢ 120 days
$25 416 120 days
$50 1000 120 days
$80* 2000 1 year

*$80 PINS are only sold by dealers, not by Page Plus

Taxes and Fees: There is a 50¢/month service fee on the Pay As You Go plan. Page Plus does not charge any other fees and taxes. Airtime is subject to sales tax in many states although you can often avoid paying it for purchasing airtime from an out of state online retailer. Page Plus is based in Ohio and charges sales tax on purchases by Ohio residents.

International Rates: Page Plus' international voice rates are fairly high:
Puerto Rico - 12¢ (Pay As You Go Plan, Unlimited Talk n Text, The 55 ), 5¢ (The 12,Talk n Text 1200)
Mexico (landline), Canada, Virgin Islands and Guam - 34¢/min
Mexico (mobile) - 49¢
All other countries - $1.50

Page Plus has international direct dialing ( +1 - country code - city code - phone number), no access code is required)

International messaging: International texts are 20¢ per message sent and received.

International Roaming:
Page Plus supports limited international voice roaming at the following rates:
Bermuda, Mexico - $1.10/minute
Canada, Puerto Rico and the U.S. Virgin Islands - 60¢/minute
Text Messages - Canada, Mexico, Bermuda, Puerto Rico and the U.S. Virgin Islands - 50¢/message sent, 25¢/message received

Domestic Roaming
Calls made while roaming off the Verizon native network are billed at 20¢/minute (Talk n Text 1200, Unlimited Talk & Text, The 55, $69.95 Plan), 29¢/minute (Pay as You Go, The 12).  There is no extra charge for SMS sent or received while roaming in the US on any plan.

Double dialing is required to make outgoing roaming calls. When you place a call while roaming, after dialing the number you will hear a voice prompt asking you to enter the number again. Do not press the Send key after entering the number the second time, just wait and the call will be completed

Coverage: Page Plus' coverage (map) is essentially the same as Verizon Prepaid's (map)

Devices: Page Plus and Page Plus authorized dealers sell officially supported Page Plus feature phones and Android phones. Page Plus service will also work with any clean-ESN, non-LTE Verizon  phone except for ones sold for or last used on Verizon prepaid.

iPhones are not officially allowed but reportedly work, at least for now.

Non-Verizon US CDMA  phones from Alltel, US Cellular, Sprint, etc. can be activated on Page Plus but may require complex manual programming to get all features working. Non-Page Plus phones are "allowed but not supported" and programming them is up to the user.

You can use a BlackBerry, however  BlackBerry Internet Server (BIS) is not available so BlackBerry Mail and Messenger will not work. The BlackBerry browser and MMS will not work out of the box either but can be enabled on BlackBerry runing OS 5 and earlier by loading custom service books which requires a PC and the ability to follow complex instructions.

How to Activate: Activate by calling (800) 550-2436 or online at pagepluscellular.com. You can port in a number from another carrier during activation on the Website or by calling in. Activation is free if you call to activate. There is a $10 charge for activating online. The fee is waived if you are porting a number from another carrier at time of activation. If you activate using a dealer you get $2 in free starter airtime.

Payment Options: PIN codes or cards are available on the Page Plus Website and from authorized Page Plus dealers. PINs can also be purchased at a discount from callingmart.com and other online retailers.

Top up a Page Plus account with a PIN code by using the 24/7 automated system at 877-359-6695 or by calling  #737 from the Page Plus phone. If you set up an online account you can add a PIN online.

Switching between plans:

To switch to a monthly plan from the Pay As You Go Plan or a different monthly plan you must purchase and apply a special plan PIN for the plan you want to switch to. PINS for all plans can be purchased online at pagepluscellular.com, from Page Plus dealers or by calling Page Plus at (800) 550-2436.

If you are switching from a lower priced to a higher priced monthly plan or from the Pay As You Go Plan to any monthly plan, the change will occur immediately. You will lose any minutes, texts or data left on old plan. You will not lose any cash balance attached to your account.

If you are switching from a higher to a lower priced monthly plan, the change will take place at the end of the current plan month.

To switch from a monthly plan to the Pay As You Go Plan you must contact customer service to make the change.  Warning, when you switch back to the Pay As You Go Plan from any monthly plan your voice rate will be 12¢/minute for any cash balance that was carried over to the Pay As You Go Plan from the monthly plan!

PIN "Stacking":
The special PIN cards for each monthly plan "stack". If you are already enrolled in a monthly plan, you can apply a plan PIN for the same plan in advance and they will not be applied until it is time to renew the plan.

Pay As You Go Plan refills do not "stack". Topping up a Pay As You Go Plan account extends the expiration date by 120 days (one year for an $80 top-up) from the date of top up unless that would make new expiration date less than the current one.

Automatic Refills: You can set up automatic refills with a credit card using the Auto Pay option on your My Account page. Auto Pay can automatically apply a either a Monthly plan PIN or a Pay As You Go Plan refill PIN weekly or monthly.

Monthly plans can be renewed using either a monthly PIN or from a cash balance. Using a cash balance to renew monthly plans is not recommended due to a glitch in the Auto Pay system. Users have reported that the Page Plus Auto Pay system has a tendency to expire the previous month's plan up to three hours before renewing it from a cash balance or plan PIN. While the plan is expired usage to be billed at overage rates, which can reduce the balance below the amount required to renew. It's safer to stack a monthly PIN on the plan in advance of expiration. If you keep a cash balance to cover roaming and overages, make sure it's less than the monthly plan price. When processing renewals the system will use a cash balance to renew if it's large, even if there's a there's a stacked monthly plan PIN.

An alternative to using the Page Plus Auto Pay system is the Auto Pay program created by Kitty Wireless, a major online Page Plus dealer. The morning after your plan is supposed to renew, Kitty Wireless' program automatically verifies that the renewal went through, and if it didn't Kitty Wireless contacts Page Plus to manually renew the plan and have any overage charges due to renewal failure or delay refunded. There's 75¢/month fee for  Kitty Wireless Auto Pay.

Account Management: You can check your cash balance, available messages and data on your My Account page or by texting BAL to 7243 or by calling #737 from the phone or (800) 550-2436 from another phone and pressing "2" when prompted.

Call forwarding: 

To forward all calls to another number: Press *72, the 10-digit number to which you wish to forward your calls and SEND. For example: *721234567890 SEND, forwards your calls to the phone number 123-456-7890.  You will hear a confirmation message or tone. Unless you are on an unlimited plan, you will be charged for forwarded calls.

To cancel call forwarding: Press *73 SEND. You will hear a confirmation message or tone.

To forward unanswered calls only (conditional call forwarding): Press *71 followed by the number you want calls forwarded to and SEND (*71-123-456-7890 SEND) and wait for a confirmation tone or message. Unless you are on an unlimited plan, you will be charged for forwarded calls.

To cancel conditional call forwarding: Press *71 SEND and wait for a confirmation tone or message.

Call waiting:  Call waiting is enabled by default. It lets you place one call on hold while you take another call. When you are on a call and have another incoming call, you will hear a short tone. You'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to voicemail. Unless you are on an unlimited plan, you will be charged for both calls.
To answer Call Waiting: To put the first call on hold, press "SEND." You'll automatically be connected with the second call. To return to the first call, press "SEND" again. To switch between the two calls, press "SEND."

3-Way Calling: lets you create a conference call between yourself and two other people. You will be charged for both calls if you are not on an unlimited plan.
  • While on the first call, dial the 10-digit number of the second person and press "SEND." The first person is automatically put on hold while the call is made.
  • When the 2nd person answers, press "SEND" to create the conference call.
  • If the second person doesn't answer, press "SEND" twice to return to the first caller
  • To end both calls, press END
Free information services calls
#737 automated system for topping up your account with a PIN or credit card and checking your balance
#22273 (#CCARE) - Page Plus customer care
711 - Telecommunications Relay Service (TRS) for the hearing and speech impaired
911 - Emergency services

PRL Update
The  preferred roaming list (PRL) controls which towers your phone can use. If you have no service in areas where you think you should,  updating your PRL may help:
Dial *228, then press 2, or dial *22891 to update the PRL.

Customer Service:
Phone support: Available in English and Spanish at  (800) 550-2436 or  #22273 (#CCARE) from your Page Plus phone from 9 AM - 10 PM Mon-Sat, and12 PM - 8 PM Sun (Eastern Time). Support is US based.
Online Chat support: Chat support is available to registered users on their My Account page from 9 AM - 10 PM Mon-Sat, and 12 PM - 8 PM Sun (Eastern Time).
Trouble ticket system: An alternative to calling support or using the chat system is to submit a support ticket using an online form on the Page Plus website. Replies to the ticket are usually made by email but support may also call you.

Sales and General Information Web Site: pagepluscellular.com

Page Plus Pros: Verizon coverage, BYOD, inexpensive pay as you go voice and messaging. Wide range of competitively priced monthly plans.  Support for  call waiting, call forwarding and 3-way calling. US based customer support.

Page Plus Cons: LTE data not available, Verizon LTE phones require flashing. Auto Pay issues.

Last updated Apr 9, 2013 - PAYGO data and MMS price cuts.

12 comments:

Comment Page :
  1. Your PP link (under Overview) goes to Red Pocket.

    ReplyDelete
  2. Yeswap, pageplus support 4g in the future? I know we can activate 4g phones on pageplus by removing the lte sim, but that means that there will be no 4g data right?



    Thanks.

    ReplyDelete
    Replies
    1. I imagine Page Plus will get 4G eventually. No idea when though.

      Delete
  3. As of Yesterday Pageplus increased the data on the TNT 1200 plan to 250 Megs up from 100 and the TNT Unlimited has increased from 100 megs to 200 Megs not exactly sure why they didnt do it as 500 megs or 300 on that one.... Dealers were notified that on November 19th Pageplus would add another plan to their lineup uncreasing the data to 5 gigs

    ReplyDelete
  4. Hi Yeswap, does Pageplus offer the abiliity to block all messages?

    ReplyDelete
    Replies
    1. Yes you can block all text messages on Page Plus. You need to call or chat with customer support to turn the block on and off

      Delete
  5. Hi Yeswap,
    Is there any reason to choose Verizon $50 unleashed plan over the PagePlus $40 unlimited plan, besides the fact that Verizon offers ringback tones? Also, couldn't one save even more if they could fit the tNt $30 plan? Also, what is your opinion on the tNt 430 vs. H2O Wireless unlimited talk and text plan? Is Virgin's paylo plan good also?

    ReplyDelete
  6. Is there any reason to choose Verizon
    $50 unleashed plan over the PagePlus
    $40 unlimited plan, besides the fact that
    Verizon offers ringback tones? - Verizon has 24 hour customer support and it's easier to buy and activate replacement phones.

    Also, couldn't one save even more if they
    could fit the tNt $30 plan? - Of course.

    Also, what is your opinion on the tNt 430 vs. H2O Wireless unlimited talk and text plan? - I see too many complaints about poor customer service and hidden limits on H2O's unlimited plans to recommend them.

    Is Virgin's paylo plan good also? PayLo seems overpriced considering the limited coverage and phone selection.

    ReplyDelete
  7. Hi Yeswap, is it possible to flash a metropcs phone to pageplus? Can I buy a metropcs phone from the store brand new, not activate it on metro, and just use it on pageplus? the reason i ask is because many metropcs phones are really cheap right now.

    ReplyDelete
    Replies
    1. It might be possible but it won't be easy. Probably not worth the trouble unless you can find and (understand) instructions for your particular phone model.

      Delete
  8. I have used PagePlus for 3.5 years, and the actual Vzw phone service is fine. The prices are very reasonable. Cons?
    1. Complexity of changing plans requires research or assistance;
    2. The billing system feature that uses your cash balance instead of your plan for several hours late on the night your plan renews;
    3. General CDMA hassles; depending on other people or automation and connectivity to switch phones;
    4. Reprogramming phones for data use on PagePlus; learning this for every phone model I bought;
    5. Buying new, refurb and used phones and having them work reliably. I had bad luck with this. Both new smartphones developed serious problems not covered by warranty. One new, one refurb and one used phone were fine. The other 5 new, refurb or used phones developed problems that I have never experienced with the many GSM phones I have owned, ranging from screen, SD slot and keyboard failure to a broken hinge. I am very careful with phones and none of these failures were caused by rough use or accidents.
    Overall I am satisfied, but if I had it to do all over again, I would have stuck with GSM service to avoid the time and money wasted on research and Vzw phones.

    ReplyDelete
Comment Page :