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Boost Jacking Up Plan Prices For iDEN Holdouts

Sprint is in the process of decommissioning the iDEN network. Thousands of redundant towers have already been shut down and the network will go dark June 30, 2013. 

Many Boost and Nextel iDEN subscribers have already migrated to CDMA or another carrier, but there are still over a million Boost iDEN users left. Some have been holding out because iDEN offers better coverage than CDMA in their area or because they use the iDEN push to talk (walkie-talkie) feature, which is not available with Boost CDMA. Plus, switching to CDMA means buying a new phone.

Boost iDEN customers who thought they had another eight or nine months before they had to worrry about making a phone change are in for a rude shock. Sprint has started sending text messages to Boost iDEN subscribers announcing that iDEN plan prices are going up November 7th. The text to Boost iDEN Monthly subscribers reads:

Effective 11/7, your Monthly Unlimited price plan for iDEN phones will increase by $10/month. For details http://msg4u.us/pi5

If you go to that URL you see this:

Effective November 7, 2012, the price of your Monthly Unlimited plan for your iDEN (Nextel walkie-talkie) phone will increase by $10/month. Please make sure to add enough money to cover your new monthly payment amount before your next payment is due so that your service is not interrupted.

You can avoid the price change if you switch to a CDMA phone that runs on a comparable plan on our Nationwide Sprint Network®. To learn about your choices to become a CDMA customer please call us at 1-888-266-7848. Then press 99 and be prepared to provide your Account PIN.

We value your business and strive to deliver an exceptional wireless experience.
How can I avoid the price increase?
Switch to a CDMA phone that runs on a comparable plan before November 7, 2012.

How long will my iDEN phone work?
Your iDEN phone operates on the Nextel National Network. Once the Nextel National Network is retired in June 2013, your iDEN phone will not work. In order to continue your Boost Mobile service, you will need a CDMA phone that operates on the Nationwide Sprint Network.

What CDMA phones are available?
We have a variety of CDMA phones for you to choose from. To learn about your choices to become a CDMA customer please call us at 1-888-266-7848. Then press 99 and be prepared to provide your Account PIN.
What do I do with my old phone if I switch to a new phone?
Send us your old phone through the Boost Mobile Buyback Program. The Boost Mobile Buyback Program collects unwanted wireless phones regardless of carrier or manufacturer. Visit buyback.boostmobile.com to see if your old phone qualifies for a credit that will be applied to your Boost Mobile account. There, you can create a Buyback quote and follow the easy instructions to print your pre-paid shipping label and mail your phone. While all phones may not qualify for an incentive, remember you helped the environment by recycling.
It's not just monthly plans that are getting price increases. iDEN pay as you go text messages and voice minutes will go up to 25¢ each from the current 20¢ (10¢ for grandfathered customers). Daily Unlimited users are looking at a jump from $2.00 to $2.50/day and anyone still on the grandfathered  Daily Chat & Text plan will see an  increase from $1.00 to $1.25/day.

I believe that Sprint is increasing iDEN prices because it wants to encourage a sizable number of iDEN customers to migrate now rather than waiting until the last minute in order to minimize the impact on customer service and back-end systems. However, forcing customers to choose between a plan price increase or the unexpected cost of a new phone is not going to win the company any good will.  There are already dozens of customers expressing their unhappiness with the increases on Boost's Facebook page and many are saying that will be going to a different carrier.

31 comments:

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  1. I would switch both of our phones if they would offer direct connect!

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    Replies
    1. Sprint still has direct connect and I have a person who can go over your options with you if you would like their is also a website with a group created to help with this migration check out lbcare.com they are an authorized Sprint partner and you I was given a direct number and now have a personal rep that I can call on anytime I have an issue. Send them an email and you will get a call back.

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  2. I don't feel bad for these people. Sprint gave them advance notice that a shut down was coming, but they choose to stay to the close. There will be thousands that may need to switch to a AT&T gsm or Verizon because Sprint's coverage is horrible. I recently dropped Boost because there coverage sucked where I live. It happens. Former iden customer.

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    1. For Direct Connect users neither Boost CDMA, AT&T or Verizon offer an inter-operable prepaid option. To recapture those users, Boost should offer a ruggedized CDMA Direct Connect Phone that can be activated on pay as you go or monthly plans like the iDEN phones.

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    2. To Anonymous Former IDEN Customer -- I'm sure you are the most diligent person ever. I'm sure you never procrastinate and are quick to do everything you are told (especially when it costs you more money). Thank you for having no mercy/grace. Thank you for throwing the first stone. Much appreciated -- Current IDEN Customer switching over to CDMA

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  3. Thank you for nothing
    I use the direct connect for Business and this will hurt.
    I was holding out to see what carrier will get Utility business or to see what Sprint will do so I can switch.Now you have made up my mind.
    I hope you go under.

    ReplyDelete
    Replies
    1. You're whining about Boost, hoping that it 'goes under', when you tell on yourself about being too cheap to have wireless service suitable for a small business.

      Boost isn't the one who's looking so bad, sir... LOL

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  4. like i said before my main line is t-mobile monthly 4g and i had to extra lines on boost pay as you go one i already ported from boost iden to t-mobile pay as you go and the other the bill is due in november but imma use those minutes next month and port that number to t-mobile pay as you go also then sell my boost phone on craigslist for 25 bucks

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  5. Boost sold $400 I1 phones with the knowledge the IDEN network would be discontinued and the phones would become paperweights.I think that it is just a matter of time until attorneys will be involved.

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    1. Exactly. I bought one of those EXPENSIVE phones and then patiently worked my way down the "Srinkage" plan. Less than a month after hitting the last mark on that, Boost tells me that the ONLY options for people like me is to switch to a crappy phone and pay the same price for less service, or buy a new phone AND switch to a more expensive plan. No offer of a trade-up or credit, just "Tough $h!t, you're switching."

      Basically, that makes my phone around $20/month, completely eradicating any savings on my phone bill. Screw you, Boost. I'm looking into a family plan with my girlfriend, and I'll keep my ears tuned to any news of litigation.

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    2. DITTO! bought my i1 on in september 2011 for $400 as that freakin thing was being hailed as the new an innovative only android push to talk.. been loyal nextel/boost customer since 2001. also, after 18 months of on-time payments and a final goal of $35 reached, they reverse their own plan, AND THEN offer me a stinkin measly $5 trade-in for my i1 !!!!!! bye-bye boost!

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  6. this is totally bogus. boost mobile already has the most time consuming, frustration raising customer service "package" in the world. when you finally get a rep, you are lucky if you can understand them. let alone if they can figure out what you are talking about. now we have to pay again for another phone, lose all the messages we have stored, pay again for our ringtones, games, screensavers. nobody cares about the little guy, as long as sprint makes their money. like i said totally BOGUS111111111111

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  7. Is there a list of phones that I could use to replace my iDEN phone with the PAYGO plan?

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    Replies
    1. You can use any Boost CDMA phone on PAYGO as long as it's not a BlackBerry or Android phone. Current PAYGO eligible models are the Samsung Array, LG Rumor reflex, Motorola Theory, Kyocera Innuendo and Samsung Factor.

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  8. I hope they go under too, because of the lies they have told us about the shrinkage plan , and like someone said above ,they want to charge me ten more dollars to keep my service with them and all I lack is two payments left to get my payment to 35.00.they are sorry as it comes to doing business with them,and like said above ,it is very hard to get to a rep,that you can understand,screew ,the sorry sobs.

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    1. Why do they want to charge you $10 more? Are you switching to a BlackBerry? That's the only thing that would raise the monthly rate by $10.

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    2. Anonymous is correct, they are increasing monthly charges for iDen users by 10 bucks a month(read the article above). It's obviously a move to get iden users to switch to cdma earlier than the june 2013 death knoll for the iden network. Here's the thing though - I currently pay $35 a month thanks to the shrinkage program. If I choose to stay on the iden network for now, my bill will increase to $45 month. If however I upgrade to a cdma phone with a data plan, my bill will be $40 per month. So, you see the incentive. Just like everyone else I am not happy about how Boost went about this process and feel like the company has taken a "too bad for you" approach/attitude about it. I would switch over to a cdma phone with Boost, IF the offered the walkie talkie feature on their cdma phones, but they dont, which I dont understand because the network still exists and is supported by Sprint. You can purchase a walkie talkie enabled CDMA phone with Sprint, but unfortunately having ba credit I can't get a contract with Sprint, so I'm screwed. Thanks Boost!

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  9. for years i've been a .10 a minute paygo iden customer and Boost supervisor is telling me that my rate will change to .20 cents when they switch me over to cdma. nothing about grandfathering applies to changing from iden to cdma. not good !

    ReplyDelete
    Replies
    1. Call again, several users have reported being able to keep their grandfathered rates when switching from iDEN to CDMA. Apparently some supervisors will do it and others won't. It might help to say you will leave Boost otherwise.

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  10. thanks for your help Yeswap! i called again and the rep who answered said she could honor the .10 rate. if she sent me the new free cdma phone it would take 10 days to receive the phone. she mades notes about .10 in my account page, i went to the local boost mobile store and the dealer there called boostmobile and they worked out changing the phone over to cdma at .10 while they were on the phone with each other. i let the store with the new cdma phone and the old plan. you were right to suggest calling again. !!

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  11. TO ALL BOOST IDEN CUSTOMERS:I WAS TOLD THAT ALL CUSTOMERS WITH PHONES THAT WILL BE INOPERABLE DUE TO THE DISMANTLING OF THE IDEN NETWORK AND ARE SUBJECT TO A $10 MONTHLY INCREASE CAN CONTACT HELEN AT helenz@zhlaw.com FOR A CLASS ACTION SUIT.

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    Replies
    1. What's with the YELLING? Rather unprofessional isn't it? The planned iDEN shutdown and the price increase should be well known to readers of this site as we have been covering it here for over a year. Good luck with the class action suit.

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    2. After my mil had her bill go up, I called Boost and got in their ass about it...they told me that it was to "encourage" customers to upgrade! Wth. I asked them how someone on disability is going to afford the upgrade. They sent her a new phone for free(granted, its not an Android), gave her account the credit owed AND put it back down to $40. Needless to say, I was hot!

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  12. Yeswap I would like to explain what all the yelling is about.A lot of trusting customers like myself purchased $399 excluding tax iden androids from boost.My phone was purchased sixteen months ago when this company was well aware of the network being discontinued.Now adding insult to injury I am having to pay $10 more a month for iden.Who sir is being unprofessional?

















    Boost.

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  13. well boost screwed all of us on our walkie talkie phones ,, and now the only way to get push to talk is on a 2yr contract this is not right especially for people that have been walkie talkie pre paid customers for almost 10 years,,to make it some what right they need a pre paid version of the cdma phone that has walkie talkie !!!

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  14. Boost Mobile is the best! I have been a Boost Mobile customer for 3 years. I have the IDEN service and I am on the shrinkage plan. I have a Motorola i1 I purchased two years ago for $299. I called customer service and spoke to a customer representative who even though his first language isn't English he spoke it well and I understood him fine. I explained to him I was on the IDEN service and he offered to send me a free phone. A smart phone too! Not one of their cheaper ones. Also he took off the $10 increase to my monthly account until I switch over to CDMA. btw it is easy to speak to a rep if you listen closely to the options.
    So I am paying $35 a month for full unlimited service. No other providers can compare. I am totally satisfied!

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  15. yes, I also have been with Boost for 6 yrs with the IDEN phone they told me they would send me a phone at no cost to me , when i got it it didn,t work, so they sent me a new one that was going to cost me 50.00 and that they didn't have a pay as you go on the new phone. and your right about not being able to under stand everyone you try to talk too. screw you boost I'm going to get in on that class action suit, mean while I'm going to another carrier and buy another phone from them with better service , anything would be better than BOOST. REALLY PIST OFF

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  16. Similar?

    >AT&T to pay $700,000 fine

    Click here:

    http://www.techhive.com/article/2013603/atandt-to-pay-700-000-fine-and-refund-wireless-customers-over-billing-error.html?tk=out

    ReplyDelete
  17. I take back my comment I wrote on December 14, 2012 8:03 PM
    The rep on the phone promised me a new smart phone. He actually gave me a choice between 4 different phones. When the phone arrived it was a cheap refurbished phone, not worth more than $10.I called to find out what happened and the rep I spoke to this time didn't understand what I was talking about. She put me on hold for several minutes and came back and said that they ran out of the phone I chose. I looked on Boost's web site and that same phone I was promised is still available for sale! I was totally lied to. I now switched to 'pay as you go'and when IDEN ceases in June I will go to another carrier, probably Blue Wireless. They have the best deals right now.
    I have an IDEN smart phone I purchased last year for $259 at that time Boost said nothing about discontinuing IDEN service and now they want me to discard that phone and replace it with a $10 one that does nothing or pay another $200 for a CDMA??? Forget it. I am signing the class action law suit.

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  18. Heap I also fell victim to boost scam. I payed almost 400.00 dollars for boost iden phone about 8 months ago not being informed that iden will crash months later. I called boost cause my phone had terrible reception suddenly. customer service lied to me constantly, I was told that they would be sending me a new phone November 2012, its march 2013, and I haven't got a new phone yet. I explained to supervisor that I'm paralyze and needs my phone. I missed a numerous of Dr app due to communication errors with phone. my shrinkage was 35.00 monthly plus 10.00 for iden phone now 45.00. March 1st I bought 2 cdma phone 299.00. Now I am still losing, cause my shrinkage now is 40.00, instead of 35.00 I was told if I purchase a cdma phone, my bill will be 35.00. Lied to again. then when I ordered phone I paid for next day fedx . and got my phone 4 days later. now I gotta go thru the run around to get to a representative to b reimbursed for the next day services I paid for two phones. boost is bogus and yes I will b part of the classaction lawsuit.

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