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Airvoice Wireless Finally Gets An Auto Pay Option

I've always considered Airvoice Wireless one of the better AT&T MVNOs. They have competitive plans and their telephone customer support consistently gets high marks for short wait times, courtesy and competence.

One disadvantage of Air Voice has been that was harder than it needed to be to add airtime. Airvoice's $10 "monthly" plan, which is the best value plan for many users, is actually a pay as you go plan. Unused airtime "rolls over" indefinitely as long as you refill before the plan month ends. But refills don't "stack" - when you top up, your expiration is extended 30 days from the current date, not 30 days from the previous expiration date. That means that to preserve your balance and achieve the lowest monthly cost, you have to top up exactly every 30 days. If you add money too soon you lose days of service, top up too late and you lose service and your rollover balance disappears.

That shouldn't be a problem anymore as Airvoice has just started letting users setup auto refill using a credit or debit card. You can set up auto-refill up on-line at airvoicewireless.com/AddAirtimeAutoRefill.aspx or by calling Airvoice at 1-888-944-2355 between 10 AM and 10 PM Eastern time, Monday through Saturday.

Adding auto-refill is a small but welcome change and should help to make Airvoice a more attractive to potential customers. Current Airvoice plans are listed below

Plan Validity Cost Voice SMS MMS Data
Pay as You Go 90 - 365 days $10 90 days
$20 120 days
$30 150 days
$50 180 days
$100 1 year 1
8¢ - 10¢ per minute 10¢ each 10¢ + data used 33¢ per MB
$10 Plan 30 days $10 4¢ per minute 2¢ each 10¢ + data used 33¢ per MB
Unlimited Talk & Text 30 days $30  unlimited unlimited domestic none none
Unlimited Talk, Text, MMS & 100 MB 30 days $35 unlimited unlimited domestic, 100 international unlimited 100 MB
Unlimited Talk, Text, MMS & 500 MB 30 days $40 unlimited  unlimited domestic, 100 international unlimited 500 MB
Unlimited Talk, Text, MMS & 1 GB30 days $55 unlimited unlimited domestic, 100 international unlimited 1 GB
1 $1  fee deducted from pay as you go balance every 30 days

Source: Howard Forums

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26 comments:

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  1. This is all I needed to switch to get better coverage on AT&T.

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  2. The $10/month plan only "stacks" from the same day +30 days you add another $10 dollars. Losing days of service yes is if you renew before the 30 day mark. Adding too late is a no brainer. It disappears. Expiration dates accumulate as long as you renew before the 30 days are up.

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  3. Dennis explained very clearly in the post how renewals on the $10/month plan change the expiration date if you do not renew exactly every 30 days. This is important, but only if you carry over a significant balance on your renewal date. If you have virtually run out of minutes, you don't really have days of service to lose. Just renew and extend your service period another 30 days. This is really a pay as you go plan, as Dennis points out. It is not as bad as losing days of service on a true monthly plan where you use or lose minutes, unless you renew this plan late.

    I know that some people think: 'Well, if I do not use the phone I can get a few more days of service." Fine, just be prepared to be cut off during a call and miss an important incoming call; to top up right away whether it's convenient or not; or to go without service until you renew.

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  4. Yeswap I like your little site. I am one of the last million or so sprint iden customers holding off before they shut it down in a little more than two months. I have boost pay as you go $10 every 90 days grandfathered but at 10 cents a minute which means only 100 minutes. This clearly is a better deal even though this is monthly. I don't really want to switch over to boost cdma and you already know how sprint nextel is losing a lot of customers over this shutdown.

    I have another line I use on t-mobile monthly 4g grandfathered unlimited text with 10 cents voice for $15 a month. Obviously when you pay, it doesn't include minutes so you either have to go to the next t-mobile refill amount of $25 or get two refill $10 cards but still that is not enough minutes. I tried the 1500 text/talk plan for $30 that lasted like 8 days with me holding back lol. I was considering the $30 unlimited text and web 5g 4g speeds with 100 minutes and use some of that internet to call people through third party apps like talkatone google voice or so on but seeing as most of those use that general google voice number of 760 and most people don't pick up numbers they don't recognize I really rather just use my numbers. Then you have the $50 unlimited talk and text and web plan at 500 mb 4g speeds plan but I don't want to spend that much. I'm not cheap just data is not that important to me seeing as I have wifi at my university and att wifi at my house.

    Plus, I have another line on t-mobile gold member pay as you go where you pay $10 every 90 days. I don't want to get rid of any of these numbers. That is why I have them like this. So, with three lines and the fact I am in a tier one university that I am about to spend thousands in tuition I need to save money so I can graduate soon.

    The problem is not enough minutes. This is better than 10 cents a minute even though this is monthly. I did the math say I port the iden nextel number over or even my extra t-mobile line. And I only use this $10 plan for talking at 4 cents times $10 that is 250 minutes a month that would enough for now I can always use wifi to call people on third party apps when I get low or whatever. So with tax I figure this plan will be around $12 plus I use my grandfathered t-mobile unlimited text plan line which I pay $16.54 a month with tax. Together that is around $28 not bad. I wouldn't use autopay I think this little mexican place by my house does airvoice I would just pay cash. My question is yeswap say I buy a i-phone 3gs off craigslist seeing as their old I think I would be able to get one cheap if I just buy a airvoice sim and put it in an att i-phone 3gs would it work fine or does att phone need to be unlocked by att? Also would the old i-phone 3gs need a micro sim and does airvoice sell micro sims? I would solely be using the phone for voice but I still want a decent phone lol. Lastly, seeing as you understand my situation is there any other company or mvno that is gsm based preferably att mvno because most t-mobile mvnos don't include att voice and sms roaming except for t-mobile monthly 4g which is why I have them but any other that have lower than 4 cents a minute?

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  5. Do you know whether this also includes auto renewal of the international minutes that Airvoice wireless provides on a number of its plans?
    As others have pointed out on various sites Airvoice wireless advertises as part of some of their plans, $10 towards international calls. However, in the past this had to be activated separately each month.

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  6. From my experience, Airvoce and RedPocket are the best AT&T MVNO's. Plans and customer service are great.

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  7. Will setting up the airvoice monthly auto renew option on the $10 monthly plan allow me to rollover my unused airtime? Do you know also if Airvoice charges tax if i set up this auto renew option?

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    Replies
    1. Your unused balance will roll over with auto refill.
      No taxes except state sales tax for Michigan residents only.

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  8. Is auto refill still available, and how do you go about it? I can find no mention of it on the Air Voice website. Anyone have a link to information about auto refill?

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  9. Auto pay is listed on and is available from the Refills Page on the Airvoice site.

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  10. How do you cancel auto pay and go back to the old method of paying? Do I have to call customer service?

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  11. Dennis, I have an unlocked SGH-T989 on Airvoice. I have been trying various apns and getting various results. Would you please recommend the best apn for optimum internet speed and efficient picture messaging? Thanks.

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    1. As far as I know there's only one set of APN settings for Airvoice:
      APN - att.mvno
      User name - (leave blank)
      Password - (leave blank)
      MMSC URL - http://mmsc.cingular.com
      MMS Proxy IP Address:66.209.11.33
      MMS Proxy Port: 80
      MCC: 310
      MNC: 410
      Authentication Type: PAP
      APN Type: default,supl,mms

      APN changes rarely have any effect on data speed and MMS either works or it doesn't, there's nothing to optimize with it.

      If the settings are correct and MMS doesn't work or data is really slow (sub 256 Kbps) there's probably an issue with your account's provisioning, call Airvoice CS, they are usually pretty helpful.

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  12. Thanks Dennis. I have been playing with various apns most of the day. I got everything to work but the best download I recorded so far is about 3 Mb/s. I currently am using 2 apns, but I am sure 1 would do it. I tried with and without PAP and did not see any difference. What is the difference of using 1 or 2 apns?

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    Replies
    1. Some phones and operators nay require using separate data and mms apns with different values in the APN field for each. If everything works with one APN there's no advantage to using two.

      3 Mbps is pretty typical for AT&T HSPA.

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  13. Update. I tried your listed apn and my Handcent messaging would not send until I removed the 'supl'.

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    Replies
    1. supl means use this APN to look up location information for assisted GPS. Strange that removing it makes MMS work but whatever works is what you need to use.

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  14. Adding the auto pay feature is a huge improvement, it was a real pain before, and a big reason why I left them. Wait times on the phone are long, if you call in for customer support. But they are very responsive in answering email...the best I've seen. I switched back recently and hope it's for many years to come

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  15. Airvoice will be launching a new phone store within 2 weeks: www.airvoicewirelessphones.com

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  16. About the $10/month plan, can I use more than 250 minitues a month? How do you charge for that?

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    Replies
    1. Yes. Refill the plan early.

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    2. AirVoice sends you a warning via free text that your balance is getting low.

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  17. Airvoice rollover balance is misleading as I just found out this morning. AV told me that I had to have an account and money in it to port my phone number. I went to the AV website where I selected a sim card. When I selected a $10 card and clicked 'checkout' I was immediately redirected to prepaidwireless.com where my transaction was completed. Once the sim was activated and my number ported, only then was I allowed to subscribe to the $10 month plan and enroll in the autorefill program. Today I decided to switch out of the $10 month and into the pay as you go. Even though I had a $10 pay as you go credit on my number, I was told that I could not use it because, *any balances for any accounts* are automatically zeroed out whenever you switch plans. Let me recommend PagePlus or ConsumerCellular instead of AV.

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    Replies
    1. AirVoice did not mislead you. They clearly describe in terms and conditions that you lose your plan balance when you switch plans. Just cancel Autopay, use up your balance as best you can in your plan month and then switch. Pageplus also takes your balance(s) when you switch from a monthly plan to the Standard/Paygo plan in the middle of a period. Consumer Cellular does not, but they charge a lot more money, plus taxes.

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    2. How is this misleading? Did you not read this before you signed up?

      Ability to change services
      You will have the ability to change from one rate plan to another upon request if proper verification is provided. Please contact our US based customer service at 1-888-944-2355. A new refill card will be needed when switching to a different rate plan. Airvoice will not transfer your remaining balance or airtime days. You may lose your voicemail box which includes your greeting and any saved messages when changing your rate plan."

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