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Boost Mobile Backtracks on Jelly Bean Updates

Last week we reported that the descriptions of three phones on the Boost Mobile website had been updated to suggest that they would be updatable to Android 4.1 Jelly Bean. The Learn More pages for the ZTE Warp Sequent, LG Venice and Samsung Galaxy Rush where changed to include the phrase:

"Loaded with OS Ice Cream Sandwich, you can enjoy the upgrade to Jelly Bean, the newest and most advance Android OS available".

Clearly suggesting that a Jelly Bean update would be available for the three phones.

Apparently it was all a mistake. A Prepaid Phone News reader who emailed Boost about the Jelly Bean update got a reply stating the website change was a mistake and that the three phones would not be updated to Jelly Bean. Sure enough, the Boost Mobile site was modified again today with all mention of Jelly Bean removed from the three phone's descriptions. Here's a transcript of the email conversation between the Prepaid Phone News reader and a Boost social media representative:

Sent: Sunday, April 21, 2013 10:29 PM
To: BSTSocialCare
Subject: Android 4.2 update
You have listed in the features section of Samsung Galaxy Rush, LG Venice, and the ZTE Warp Sequent that these phones were upgradeable to Android 4.2. When will the update be available?
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Sent: Monday, April 22, 2013 11:40 PM
To: BSTSocialCare
Subject: RE: Android 4.2 update
My email was never answered. Are these phones upgradeable or not?
On Apr 22, 2013 1:18 PM, "BSTSocialCare" <BSTSocialCare@sprint.com<mailto:BSTSocialCare@sprint.com>> wrote:
Good Morning,
Thank you for bringing this to our attention. We have escalated the matter to a higher department for clarification.
Susie M
Social Media Team
----
From: "BSTSocialCare" <BSTSocialCare@sprint.com>
Date: Apr 23, 2013 9:37 AM
Subject: RE: Android 4.2 update
Hello,
As stated earlier, thank you for bringing this to our attention. I was waiting for confirmation on what is the correct status. The phones are not upgradable to Android 4.2. The website will be corrected by Thursday.
Susie M
Social Media Team
This is all rather unfortunate. While Boost is hardly alone in doing it, denying Android updates to customers, whether they are on prepaid or not, is no way to build customer loyalty. As updates often contain security fixes, blocking them also potentially puts user's data at risk.


9 comments:

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  1. That is why I hate android OS. I like the fact that android smartphones are cheap, but as the owner of my smartphone, I am NOT ALLOWED to upgrade to the latest android OS. That just sucks.

    I have an iPod Touch 4G that came with iOS 4.x and it's running iOS 6.x -- why did Google give the wireless carriers or OEMs so much power as to when the end-user can upgrade his or her own phone???

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    1. Don't be cheap. Im sure you weren't with your iPod Touch, so why are you now with your phone? Samsung has been really good about the upgrades. But, if you want something that's going to be supported then get a Nexus.

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    2. Android is open-source software. Google has no control over interface customization that phone makers develop to differentiate their products; e.g., HTC Sense interface. It is those additions, plus some phone differences, that complicate the ability of the phone makers to produce the update. If you want to upgrade easier, buy a Nexus product that does not have all the customization and pay more money.
      This is also why it is much harder to update a Windows computer. The PC maker uses different components that require different drivers. And you pay MSFT a lot of money for those upgrades.

      You can also ditch Android. My 4-year old iPhone 3GS is running the latest iOS 6 version and I did not pay anything for upgrades. You can buy a like-new refurb with 90-day warranty for $149, and have it factory unlocked for $5. Ptel sold them for 25% off, or $112.50 a few months ago before they stopped selling it. Newegg, CowBoom and Mobile Karma are good souces. I would avoid GameStop; they sold me a beat-up phone with a defective switch as a "Premium Refurbished" item.

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  2. I love my SG 2 I updated firmware to JB 4.2 from the Kies program/app. I am going to wait for Virgin Mobile/Boost to release their next LTE devices. You didn't hear it from me..But rumour has it LG's F7 and SG 3 are rolling soon!??

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  3. this never states that they wont be upgraded, only that they are not currently officially upgradable. even boost never denied whether an update would be released they only stated that one isnt currently available. that was the site mistake, it implied that one had been released which it hasnt. but both zte and boost have confirmed a coming update for the zte warp sequent at least. you are free to see zte confirming it yourself, its on their twitter feed. a user named robertech asked them if im not mistaken, and they responded with a timeframe even. and to suggest that its not technically capable of supporting jellybean is ridiculous, im running jellybean on my zte warp sequent. dont believe me? check me out on android forums(junkie2100), ive got hundreds of people that can back me up saying that it runs fine its just incomplete not due to technical limitations but due to the lack of ztes proprietary patches which i would assume zte has since they made it...

    now im not going to sit here and say its a guarantee, i dont trust either of them to know what they are talking about, all i am saying is stop assuming, yes they made a mistake, they implied something existed that doesnt currently, there is no official jellybean for any of those phones at this moment in time, but no one ever said there wont be one.

    and iphone user on top, you make me sad... obviously you dont understand why android cant just be universally updated, and why ios can be, as well as why iphones cost way more than they ever should for the amount of technology you are actually getting

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  4. The message from Boost says: "The phones are not upgradable to Android 4.2." You can interpret that to mean: "only that they are not currently officially upgradable" if you want; i.e., wishful thinking that Boost will offer the upgrade in the future.
    For that to happen, ZTE needs to complete the update, as the iPhone user described, and make it available to Sprint for testing. ZTE could change their mind at any time and not complete the update. This has happened too often with Android phone makers. Sprint has to decide whether it is worth the time and effort to upgrade this relatively low-end phone. If so, they budget time and money for the testing, where they make sure the update works with the phone as claimed, and also with any extra Sprint software and services. At any point, Sprint may decide to cancel. Delays that cost money, unexpected problems, other priorities. Unfortuately that would leave Boost customers without the official update, as Dennis points out. Has Boost already made this decision? We don't know. Suzie M of the Boost social media team may not know either. We have to wait to see.
    In the meantime, if you want to take a chance on hacking (or bricking) your ZTE, go ahead. You are only risking about $100 at most, and maybe you can live without the features that you break by installing somebody's work in progress. You could also open up your phone to some serious security breaches, putting your personal info at risk to identity theft. The vast majority of phone owners are not going to make this gamble.

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    Replies
    1. well considering its my work in progress i think ill take my chances and trust myself lol. but as far as the whole situation actually goes word from zte is that sprint has the rom and its in testing now. whether to trust that i dont know but frankly id be much more content with jellybean 4.2.2 soon as playfulgod and i get the last few issues worked out of it

      and also the chances of actually bricking the phone are slim to none if you get yourself a copy of clockworkmod, best tool in the world i recommend everyone go out and get yourself a copy just never EVER use a versions of android or cwm that is not specifically built for your phone

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  5. As of May 18, Boost had begun OTA updates to some Boost phones...I have received the Jelly Bean update to the LG Venice (Jelly Bean 4.1.2).

    So, Boost was denying it was sending out an update of Jelly Bean 4.2.1 even while beginning to send out Jelly Bean 4.1.2.

    Less than 3% of Android devices in the world are using 4.2.1, and because of that, some app developers are not investing much effort into fixing "bugs" for 4.2.1.

    In contrast, more than 20% of Android devices use 4.1.2, so ever major app should work well. Boost Mobile should be congratulated...many folks on expensive contracts with At&t and Verizon are still stuck on Gingerbread.

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  6. On May 18, Boost Mobile sent my LG Venice an OTA update to Jelly Bean 4.1.2. Although Jelly Bean is only a very slight upgrade over Ice Cream sandwich, I appreciate the work Boost Mobile put into this update.

    Some of my friends with expensive At&t or Verizon contracts are still stuck on Gingerbread.

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