Home - , , - Ultra Mobile's $19 Plan Launches - Details Here

Ultra Mobile's $19 Plan Launches - Details Here

T-Mobile MVNO Ultra Mobile has launched its new $19/month plan. As expected, it includes 250 voice minutes, unlimited domestic and international texts, 50 MB of 4G data and a $1.25 international call credit.

We initially heard that additional voice minutes would be 2¢ each. While that's more less true, there are some gotchas in the details. To get more minutes customers first need to set up an "Ultra Wallet" and fund it with $2.50 or more using a credit or debit card, recharge PIN or with cash at an Ultra dealer.

Once you have an Ultra Wallet you can buy "UltraUP' bundles of minutes at any time either online, by calling 611 or by sending a text command to 7770. Available bundles are 50 minutes for $1, 125 Minutes for $2.50 and 250 minutes for $5. Additional minutes are added to any minutes remaining in your account. Added minutes expire at the end of the current plan month, they do not roll over.

The Ultra Wallet can also be used to purchase more data. On the $19 and $29 plans, which do not include unlimited data, you can buy additional data in buckets of 50 MB for $2.50, 250 MB for $5 or 500 MB for $10. On the $39, $49 and $59 plans, only the $10, 500 MB bucket is available.

There are a couple of things to watch out for when buying additional data. When you buy more data, it replaces any data remaining data in the account rather than adding to it. So you need to wait until all your data is gone before adding more to avoid losing money and data. Also added data expires at the end of the current plan month just like added minutes do.

You can also use the funds in your Ultra Wallet to pay for international calls and to buy more data. International calling is straight forward. It reduces the balance in the wallet by the cost of each call. There are no buckets to buy and the funds in the wallet do not appear to expire.

My take is that the $19 plan is a good deal for an unlimited text plan with some minutes and data. The processes for adding more data and minutes needs a lot of work, however.

For more about the Ultra Wallet and UltraUp see the Ultra Mobile web site.

Here are updated details of Ultra's new plan lineup:

Ultra Mobile Plans
Plan Price per Month Voice Text (domestic & international) MMS Data International Call Credit
Talk & Text $19 250 1 Unlimited Limited to available data 50 MB at 4G speeds 2 $1.25 4
Talk & Text + $29 Unlimited Unlimited Limited to available data 50 MB at 4G speeds 2 2.50 4
Talk Text & Data+ $39 Unlimited Unlimited Unlimited Unlimited at 128 Kbps 3 $5 4
Talk Text & Data+ $49 Unlimited Unlimited Unlimited Unlimited (1 GB at 4G speeds) 3$10 4
Talk Text & Data+ $59 Unlimited Unlimited Unlimited Unlimited (2 GB at 4G speeds) 3$20 4
1 Additional minutes are availave: 50 minutes for $1, 125 Minutes for $2.50 and 250 minutes for $5. Added minutes expire at the end of the current plan month.
2 Additional 4G data is available: 50 MB for $2.50, 250 MB - $5, 500 MB $10. Added data replaces any remaining data in the account and expires at the end of the current plan month
3 Additional 4G data is available: 500 MB for $10. Added data replaces any remaining data in the account and expires at the end of the current plan month
4 Additional international call credit is available for $2.50 and up. International credit included with plans expires at the end of each billing cycle. Purchased international credit does not expire.

36 comments:

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  1. I'd love this plan if there was 3G included after 4G ran out.

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  2. Wow, is the "Ultra Wallet" designed to confuse or what? 50MB of data really is pathetic in 2013. Think I'll be sticking with the $30 T-Mobile web spacial with 4GB of 4G data/ultd txts/250 mins til someone offers something a bit more competitive.

    These MVNOs should take a leaf from companies like giffgaff in the UK. $15 for 1GB data, 250 mins, ultd txts. - no messing around with 'ultra wallets' - who can honestly be bothered with all that for just a few extra MB?

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    1. Actually on giffgaff, for $16, you get 250 anytime minutes, free incoming calls, unlimited data and text and free mobile to mobile.

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  3. Kajeet also uses the Wallet concept. You and your kid can have separate overage accounts to fund extras or 'urgent' calls when the kid runs out of cash, and you can specify which wallet is used to fund items. It is supposed to help the kid learn to budget, with a safety net if they need it.
    Ting uses a similar 'bucket' concept; when you exceed the resources you sign up for, you buy another bucket. Use or lose each month.
    They can advertise low rates, and make extra money when you lose some resources at the end of the month.

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  4. "When you buy more data, it replaces any data remaining data in the account rather than adding to it".....Thats stealing.

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    1. "When you buy more data..." before you run out, it is not stealing. You asked them to take it ;-)

      They are only charging 2-5c/mb, not 33c like AirVoice or 99c like PagePlus standard plan or $2.00 like AT&T GoPhone. :-)

      When you renew a T-Mobile $30 plan early to get more minutes or data, you lose everything, not just a little data. You pay an extra $1/day, you don't just "lose" ~25c worth of data.




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  5. Ultra sends free text alerts when you have used 95% of your 50mb data on the $19 and $29 plans. You can use all your data before you recharge. They say your new data is available immediately.
    They send a free text alert when you only have 25 minutes left on the $19 plan (see FAQ).
    Dialing 611 to recharge is also free.

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  6. I believe there is a type error in the article. The command to buy extra minutes on the $19 plan by text is BUYMINUTES.

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    1. If true, the Ultra website is wrong. In one area where they tell you how to buy more minutes, they say to text BUYDATA. ultra.me/#/ultraup Look under UltraUp, Buy More Minutes, the orange header.

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    2. I think you are right. The Ultra site is confusing though. BUYDATA is listed under "Buy More Minutes" on the site's UltraUP page. page. But that appears to be a copy/paste typo. The site's FAQ page lists BUYMINUTES which makes more sense. I'll update the post.

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    3. Yeah, I see what you guys are saying. Must be a typo like Dennis says.

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    4. I looked at the FAQ under UltraUP and it says to text "BUYMINS" vs BUYMINUTES.
      What a mess. You may want to correct the post, unless it is listed both ways on the Ultra website.

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    5. Futher down on the FAQ's UltraUP page under "SMS Commands - Care via text messaging" it says:

      "BUYMINUTES: This command is only available on the $19 plan. Messaging 7770 with this command will allow you to buy more talk minuets for your account."

      At this point I have no idea what the correct command is. Maybe they both work.

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    6. Hahaha. I like 'minuets' but I have never heard of 'talk minuets' before ;-)

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  7. It would have been nice if the extra minutes purchased had roll over.

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  8. Ultra sends free text alerts when you have used 95% of your 50mb data on the $19 and $29 plans. You can use all your data before you recharge. They say your new data is available immediately.
    They send a free text alert when you only have 25 minutes left on the $19 plan

    Is this true. I have asked their CS in Manila countless times how a subscriber finds out remaining data. They say it is not available. So they send a free text to the phone when 95% of the data is used up as well as 25 minutes remaining. I hope this is true. Thanks....

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  9. Ultra has no way to see how much data is remaining on their $19-$29 plans. Until they have a way to check that other than just the account balance, it is best to stay away. Plus their CS in Manila are like a bunch of parrots. Might as well be talking into an echo chamber.

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    1. If an Ultra plan is the best for someone's smartphone usage, why should they stay away? All you have to do is download a data monitoring app, and reset it at the beginning of each plan month. Put a reminder on the phone calendar if it is too hard to remember. Enjoy.

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    2. Put a reminder on the phone, download a data monitoring app. That is so funny I forgot to laugh.
      All other carriers have data usage USSD codes, why not Ultra.
      We are already paying for their service. And to take away MMS usage from the data allotment is sneaky as well. All other carriers-MVNOs do not do this as well. Ultra has no number porting department as well. Maybe when they address these simple things, they may be worth looking into.

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    3. I agree in general. But it's not true that no MVNOs charge for data used by MMS. Page Plus, TracFone and most of the AT&T MVNOs do it too.

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    4. I understand that you are upset that Ultra does not do things the way you want, and you are not going to use them until they do it your way. Fine.
      But people CAN monitor their data balance if they want to do this.
      They CAN port their number to Ultra.
      They CAN buy mobile data now at very reasonable rates.
      So, telling them to stay away, even if an Ultra plan is a great fit for their use just seemed....so funny that I did LOL.

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  10. I guess then it probably is a bit vague in the plan details. Ultra makes it clear which is great. No surprises later. I checked personally with the other MVNOs. Some charge, some dont. You have to check directly with the MVNO be it a Verizon, Sprint, TMobile, or ATT MVNO. Where one MVNO has one benefit, another sacrifices on it. It is a shopping and comparing spree for what you need specifically.

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  11. I understand that you are throwing a hissy fit because someone is expressing their opinion which is a basic human right. Fine.
    But people like you if you do not like it can take a long walk off of a short pier.
    You CAN either do it or not do it.
    You CAN let people express their opinions as well even if it is negative...hence it is called a forum for a reason.
    So what someone says is a choice just like yours is regardless if you do not like it either.
    I laughed harder. LMFAO

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  12. also keep in mind that unanswered calls that go to voicemail will eat up your minutes on this plan.

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  13. Hi and thanks for all the great info here. I'm wondering if anyone knows which T-Mobile MVNOs support call forwarding (conditional and/or unconditional). I believe that ptel & Solavei do, but I assume they're not the only two. I'm especially interested to know if Ultra Mobile does. Thanks again.

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  14. This $19 plan is not good. If you get a missed call, it will count as 1 minute, if you make an outgoing call and hang up before the voicemail prompt, it still will count as 1 minute. It sucks!! I regretted switching to Ultra.

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  15. here is what I don't understand: if we only get 250 minutes. How come they offer 1000 International calling minutes. Also they have the call me function, does that mean the 1000 international and the unlimited call me minutes are separate from the 250?

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    Replies
    1. Visit the Ultra FAQ page for the $19 plan. It answers all your questions.

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    2. Ok, I got the plan, and the FAQ are wrong. Call me minutes are NOT unlimited as incoming calls from the "call me service" were deducted from my 250 minutes balance. I have not tried calling out, it's possible that it might be separate but I can't know until I try it out.

      Again, incoming "call me minutes" get deducted from your pool of minutes (250 in this case). So use this with caution. I have yet to try outgoing calls to international numbers. Theoretically these "1000" mins should be billed separately from those 250 mins included.

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    3. Ok, I just made an international call this time. The minutes also got deducted from my pool. So for those who care (the FAQ are wrong). Whatever minutes incoming/outgoing will get deducted from your 250 minute pool, this is very important data. Make sure you know how it works.

      This might be useful if you do lots of texting internationally I guess. As far as minutes for calling domestically or internationally, this isn't great at all.

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    4. How is the FAQ wrong? In the $19 Plan FAQ, it says:
      ----

      Does calling 611 use up my minutes?

      No. If you call 611 from your Ultra Mobile handset, your voice minutes will not be deducted.

      What about international calling, voicemail, or 411?

      Yes. Your minutes will be deducted if you use any of those services.

      What if I have International Calling credit but no more minutes on my $19 plan?

      You cannot make international calls unless you have a balance in both parts of your account. You must purchase more minutes using UltraUp.
      ----

      What about your experience contradicts the FAQ?

      I agree that the Ultra saying the $19 plan comes with 1000 minutes of international calling is misleading. The FAQ clarifies that you only have 250 total minutes and must add $15 in UltraUp to be able to use all 1000 international minutes




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  16. Wrong/misleading: As you mentioned, the 19$ plan does not allow you to use all 1000 international minutes.
    Additionally, the "unlimited call me" minutes aren't unlimited, you are still limited to your original 250 minutes.

    So they must state this as being: 250 minutes to be shared among *any* incoming/outgoing calls + additional international fees if applicable.

    I meant to say these are wrong as the FAQ do not properly specify how many minutes you actually can use with just the $19 plan. Since for me at least the attractive part of this plan was the price.

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    1. The FAQ is not 'wrong' when someone can't read or understand it:

      "What if I have International Calling credit but no more minutes on my $19 plan?

      You cannot make international calls unless you have a balance in both parts of your account. You must purchase more minutes using UltraUp."

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  17. I'm glad I came across this knowledge of ONLY 250 MINUTES FOR THE 19 DOLLAR PLAN...THAT SUCKS...I'LL STAY WITH WHAT I HAVE...SHOO I HAVE SAFELINK N I GET 500 MINUTES FOR FREE

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    Replies
    1. This post is a year old and Ultra's plans have changed since it was published, currently Ultra's $19 plan includes unlimited minutes, unlimited texts and 100 MB of data.

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