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PlatinumTel CDMA Customers Need To Switch to GSM This Month, Service is Ending

In December, longtime Sprint MVNO PlatinumTel Wireless re-branded itself as PTel and announced that it was switching to being a T-Mobile MVNO. Sales and activations of Sprint compatible CDMA phones were ended but currently active CDMA phones continued to work.

Ever since announcing the switch to T-Mobile, PTel has been telling customers that CDMA service would end mid-2013. It looks like that means at the end of this month.  This week, in response to a user question on their Facebook page, a PTel representative said:

"...we suggest all customers looking to stay with PTel Mobile switch to the GSM service by the end of this month. CDMA service will be terminating immediately after."

PlatinumTel CDMA phones will not work with PTel's GSM service. So unless you have an unlocked GSM or T-Mobile phone laying around you will need a new phone.

With the end of May just over three weeks away PTel needs to reach out to users to let them know of the impending shutdown. I'm surprised that PTel hasn't started notifying CDMA customers by text message or email. I only noticed the Facebook posting after a reader mentioned in a comment.

The good news is that PTel is running several promotions on their website to help make the transition to GSM and a new phone relatively painless.

25% off your entire order with the purchase of a phone or a SIM together with a $40 or $50 unlimited plan PIN using code: PTELSTUD25

Free SIM Card and $20 off the price of $40 or $50 Unlimited Plan or Real PAYGO Top-up PIN using code: PTELSLICK20

$25 off the price of a $40 or $50 unlimited plan PIN with the purchase of a SIM card using code: PTEL25BRAD

Anyone can use the above codes, you don't need to be a PlatinumTel CDMA customer.

If you're feeling lucky, PTel is also running a Facebook contest with the prize being a  band new PTel compatible iPhone 5 and six months of PTel Unlimited Everything service. Click here to enter. The contest ends May 16.

More like this from PrepaidPhoneNews:
New PTel Promotions 25% off Entire Order or $25 Off Any  Phone
PTel GSM Launches - Get a Free SIM and $40 PIN for $20!
More About PTEL's New GSM Service Including PAYGO Expiration and Tentative Launch Date
PlatinumTel Going All GSM, Will End CDMA Service in 2013

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25 comments:

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  1. Are you going to do a post like this is a month for Sprint/Boost iden customers?

    ReplyDelete
    Replies
    1. I been covering the Boost iDEN shut down pretty regularly, here's the most recent post, Boost Sweetens Free Phone Offer For Migrating iDEN Users. I'll probably do another one next moth.

      Boost has been doing a good job of notifying iDEN customers. I'm one and I've been getting increasingly frequent emails and texts about the shutdown from them since November. I'm now getting a text every week and last week they also left a couple voicemails.

      I'm also a PlatinumTel CDMA customer and so far they haven't contacted me.

      Delete
  2. Both my conversions to GSM service were handled promptly and efficiently, will very good communications when the ports were complete. Ptel has their own porting dept for CDMA ports, and GSM port-in.
    For port-out of GSM, Ptel uses Tmobile's port department, and this adds a few extra hours.

    I think the last week of this month will be VERY hectic for Ptel and their remaining CDMA customers like Dennis if they maintain the deadline.

    ReplyDelete
  3. I figure Ptel has well over 100K customers that will need to be ported, what kind of workload will be required to handle doing all these ports in such a short period of time?

    ReplyDelete
  4. I failed port out to spotmobile. I've used Ptel service about 7-8 months, and I also created web ID. I've charged through Ptel site more than 2 times.

    But spotmobile said they could't port, Ptel said I've never created any ID and password. My information was gone...

    now I can't access Ptel website and call service #, so I can't check out my balance.

    But my number is still active, I can use this phone.

    ReplyDelete
    Replies
    1. Try setting up a new account on the PTel website.

      Delete
    2. I tried, but website said 'not recognized number' so I asked this to CS, they didn't answer.
      I couldn't access more than one month....

      But Couple of minutes ago, I tried to log in, Now they restored my account...

      anyway...I'd like to leave ptel....

      Delete
    3. Spot has poor customer service, in my experience. They may have just made a mistake about your number. If you want to keep it, port to anybody else before the end of the month. I have had good luck with BYOD at Ecomobile and Kajeet. Eco has the same price PayGo plan as Ptel, and they will give you a $5 call credit when you port in. You will have the same Sprint service. If you do not like the $10 minimum monthly payment, use your "free" month to shop for other MVNOs.
      If you already have your GSM phone, there are plenty of companies to choose from; see the comparison article on this website.

      Delete
  5. I was told by Ptel support they are notifying unlimited CDMA users to switch over to GSM 1st, and are regulating it to not overload the system.

    I'm on PayGo and have not been notified, nor has anyone of the 4 other Ptel PayGo customers I know.

    What I did not ask and should have, was how much time do you have to port your number over after being notified before your account is terminated.

    ReplyDelete
  6. Eco Mobile is NOT giving away free $5 anymore unless you add $10 refill first then they will give you the free airtime.

    ReplyDelete
  7. Hey Dennis, I called Ptel support today, was told they are not ending Sprint based service at the end of this month, and are not yet contacting existing customers that they must switch to GSM.

    Ptel has NOT yet determined (per Ptel rep):

    1) When they are ending Sprint service.
    2) How customers are going to be notified.
    3) How much time we have once notified that we must switch to GSM.

    When writing an article, you may want to verify key information that you post to be factual.

    ReplyDelete
    Replies
    1. Dennis accurately reported the CS posts on the Ptel Facebook page. Why should we believe what you were told by another CS rep? Did *you* call back and verify it?

      Delete
    2. Think about it, there is absolutely nothing on the Ptel website stating that all existing Sprint based customers must get a new phone and switch to GSM in less then 20 days. NO mention of a Sprint end of service date, NO count down, NO warning, nothing.

      I have called Ptel support a number of times in the last 4 months, all have said the same thing, "There is currently no set end of service date for Sprint based customers".

      So why believe a simple single post on Facebook?

      Delete
    3. There is a second post warning CDMA customers the day Dennis posted here. Charlie Newson on May 6. Click on 'all comments.' I guess you do not count this as "confirmation." That post also warns CDMA customers: "We would recommend at least purchasing a SIM in advance and start the porting process immediately. We cannot guarantee your number will be available for porting once the deadline approaches."
      Why believe the Ptel reps on the Ptel Facebook page? They work for Ptel, just like the CS rep(s) you spoke to. The Facebook posts were news, and Dennis was not the only one who reported them. Customers reacted to this news. Those reactions may well have caused Ptel to delay closing CDMA, so there does not have to be a contradiction between what the various Ptel reps and websites say.
      Next time you may want to think before you scold people for reporting important news that does not agree with what you understand.

      Delete
  8. This is the email response I received from PTel customer service on 5-13-13: "We have not been given a specified date of when CDMA will be disabled. Please switch to GSM or port out your number to a different carrier before June as we are expecting to experience delays due to all remaining customers waiting until the termination."

    ReplyDelete
    Replies
    1. This sounds like good advice from Ptel. Why gamble with your cell number based on technicalities, like having an exact date posted on a certain website?
      Get your butt in gear if you care about that number.
      True, they have not given a specific date. They just say the service will end immediately after the end of the month. The nitpicker above thinks this must refer to June 1, which has not been named so we do not have to worry, and shame on Dennis for not getting the Pres of Ptel to tell us his exact plan of the day. Well, there is more than one meaning to the word immediate. It can mean 'soon.' So everybody may be right. But don't come crying here for sympathy, threatening class-action lawsuits and FTC complaints if you lose your number by waiting until the last minute. You were warned. Several times now. By Ptel and this forum.

      Delete
  9. If you don't follow Ptel on Facebook or here, how would you know they are ending Sprint base cell service?

    There is absolutely nothing on Ptel's website to inform existing customers that their Sprint service will be ending soon, and I have yet to be notified of such.

    ReplyDelete
    Replies
    1. Let me understand this. Ptel has maybe 100k existing customers most on CDMA and most of them don't check the facebook site or read posts here. Ptel also has the mobile phone #, email address, maybe home landline number and control of a users account page. Without any official notification to the bulk of its customers Ptel in a few weeks is going to cut off service to most of its existing customers, pissing them off and driving them elsewhere, losing lots of money versus a slower push to migrate its base to GSM at a cost of extending an agreement
      a little longer.with Sprint. Sure sounds like a great business plan to me.

      Delete
  10. Well, today is June 13th and my old Ptel CDMA phone is still working just fine!. No notice has been sent to me, no notice about service ending has been posted on the Ptel website or on my online account... Wonder what gives?

    ReplyDelete
    Replies
    1. We're now into July and the CDMA service is still working. Still no direct notifications either...

      Delete
    2. You're getting extra time to switch. I imaging you don't feel comfortable adding a significant amount of money to your account. Once the number of customers drops low enough to make the operations unprofitable, you will get your notice.

      Delete
    3. We'll stay status quo at this point as the old Sprint structure is actually more favorable for our needs. The Sprint coverage is also better too in our geography.

      Delete
  11. Ptel customer for a long time. ported to GSM this month. phone worked ok except it has some spanish settings I cannot change. then the phone went into barring outgoing calls and wanted a password to get it out of the mode. ok so I reset to factory settings blowing away my contacts etc. now the phone wants a network key to boot up. don't have that either. PTEL will not answer the phone or emails. also when I ported my account password no longer worked, so I reset it. never got the email with the reset password, so I can't login either. no phone no account no response from ptel. wondering what wireless to go with now. idea?

    ReplyDelete
    Replies
    1. Before you give up on PTel try sending their social media team a Facebook message at https://www.facebook.com/messages/ptelmobile

      I've received good support from them through Facebook.

      Delete
    2. Test your SIM in a Tmobile or unlocked GSM phone. If it works, you can check your balance on that phone if you want. You can also reset your password again. Any phone shop can help you if you have no friends with a GSM phone that works.

      Delete
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