PagePlus Cellular's service is out for many customers. PagePlus is aware of the problem and has posted the following message on its FaceBook page;
"Hi all. There is a known issue that is affecting service for some customers. It is spotty across the country, not just some states. We are very sorry for the inconvenience and and are working to correct the issue. We do not at this point have an ETA, but they are working on the problem. Thank you for your patience."
A user posted a transcript of a support chat on HowardForums in which a PagePlus representative indicates that the root cause is a Verizon issue that's effecting all Verizon resellers. I haven't heard any reports of problems by users on other Verizon MVNOs.
Symptoms of the problem include a fast busy signal quickly followed by a disconnect when trying to make a call, ringing with no answer when calling a PagePlus phone from a landline or other provider and text messages failing to send. Affected users also report that their My Account page on the PagePlus Website shows a zero balance on the account summary page although the call detail page shows a positive balance.
Not all users are affected but the problem seems quite widespread judging by the large number of users reporting issues on Facebook, HowardForums and the Kitty Wireless Forums.
I will update this post with any new information I receive and when the issue is resolved.
Update 11:30 AM PDT: it looks like service is being gradually restored with some users on Facebook and the forums reporting that things are working but other's still down.
Update 5:30 PM PDT: Although Page Plus hasn't confirmed it, the outage appears to be over. If you are still having issues try power cycling your phone.