Home - , , - Updated - Resolved: Verizon MVNO PagePlus' Service is Down Many Users

Updated - Resolved: Verizon MVNO PagePlus' Service is Down Many Users

Verizon MVNO PagePlus Cellular's service is out for many customers. PagePlus is aware of the problem and has posted the following message on its FaceBook page;

"Hi all. There is a known issue that is affecting service for some customers. It is spotty across the country, not just some states. We are very sorry for the inconvenience and and are working to correct the issue. We do not at this point have an ETA, but they are working on the problem. Thank you for your patience."

A user posted a transcript of a support chat on HowardForums in which a PagePlus representative indicates that the root cause is a Verizon issue that's effecting all Verizon resellers. I haven't heard any reports of problems by users on other Verizon MVNOs.

Symptoms of the problem include a fast busy signal quickly followed by a disconnect when trying to make a call, ringing with no answer when calling a PagePlus phone from a landline or other provider and text messages failing to send. Affected users also report that their My Account page on the PagePlus Website shows a zero balance on the account summary page although the call detail page shows a positive balance.

Not all users are affected but the problem seems quite widespread judging by the large number of users reporting issues on Facebook, HowardForums and the Kitty Wireless Forums.

I will update this post with any new information I receive and when the issue is resolved.

Update 11:30 AM PDT: it looks like service is being gradually restored with some users on Facebook and the forums reporting that things are working but other's still down.

Update 5:30 PM PDT: Although Page Plus hasn't confirmed it, the outage appears to be over. If you are still having issues try power cycling your phone.


31 comments:

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  1. No problem for me in MN on Net10 Verizon network.

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  2. No problem on Selectel. Seems like all my accounts billings are $0.

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  3. Pageplus and Selectel working fine in the Mid-Atlantic.

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    1. No service in southwest Yonkers, which borders the New York City borough of the Bronx.

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  4. I was about to go with PagePlus until I found out they had the crippled "prepaid" Verizon netowrk. Went with Selectel instead, which is the much bigger postpaid. Can any PagePlus boosters/fans tell me why I would choose PagePlus over Selectel?

    And as per two of the comments, is Selectel down too?

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    1. I am a PagePlus fan and I considered moving over to Selectel, once. PagePlus is just a little bit cheaper for me, because I am member of Kitty's Discount club and PagePlus offers 200 MB more data with the $29.95 Talk and Text plan and 300 MB more data with the $39.95 unlimited plan. I pay $26.95 a month for 1200 minutes, 3000 text and 500 MB of data. I love that plan and I love that price. My sister pays $36.95 for unlimited talk and text and 500 MB of data. Sure, roaming is an additional cost, but I RARELY travel in roaming areas. For me, I like having the additional 300 MB of data on PagePlus.

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    2. I have both. Selectel has no online account with call records. No way to text for your balance like Pageplus. You have to call them or contact your dealer to get your balance on plan or Flex card. There are no contract terms posted on their website, so you have to sign up on faith that they will treat you OK. Selectel main CS is in the Philippines and their call center building was just damaged so badly that they cannot use it. Pageplus has good, US-based CS, but they are not 24/7 like Selectel normally provides. You need a good Selectel dealer like Freedom Wireless of Bay City, Bat Mobile Wireless or Genius to avoid the $30 Selectel BYOD activation fee and get you a discount on plans (3-5%).

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    3. Ah. makes sense. Verizon coverage is rough around here as it is, so the roaming is much more important to me. The amount of data in both the PagePlus and Selectel plans is negligible (unless one spends a massive amount), so I made the choice planning on using almost no data regardless.

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    4. Selectel: No online account. No call records. No terms of service to read. No sms code for balance check; Must call Selected to check bal. $30 byod activation unless you use dealer. No airtime sales via Callingmart.

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    5. Yeah, some good points. Too bad PPC chose to got with the much worse version of the Verizon network.

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    6. Its all about what works for you. Selectel is great for a lot of people and so i Page Plus. Note that with page plus if you pay your bill early and don't have an account balance you will have a bill "gap". Basically you won't have service for anywhere from a couple minutes to a couple hours. Selectel does not have this, also with the roaming it may be a good choice. But Page Plus is also better if you need those other things.

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    7. A couple of posters stated that Selectel does not have it's terms and conditions available. Here's a link where you can read and review them:

      http://dealers.selectelwireless.com/aspx/tDocs/Useragreement.pdf


      HELLS_BELLS

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  5. This link indicates there might be wider Verizon problems: http://downdetector.com/status/verizon-communications/map/

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  6. Hmmm...it DOESN'T seem very widespread, based on the small number of posters on Facebook, HowardForums and the Kitty Wireless Forums, when you consider that there are approximately 1,400,000 PPC subscribers. Just sayin'.

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    1. The problem might be "widespread" while still impacting relatively few people, and not everyone instantly shares their minor problems on social media despite what FB would like us to believe.

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    2. It's effecting enough people to have swamped PagePlus' online help chat and telephone support lines.

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  7. Could not activate the ST iphone 5 today in NJ ... looks like they are having the problems too.

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  8. PPC subscriber. 4 hours so far, still waiting for service restoration...

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  9. Odd thought. During an outage like today would it be possible to still reach 911 in an emergency? Makes me think for some people it might be handy to have a backup phone on another carrier in case of emergencies. On the other hand, I'm old enough to remember when all we had were landlines and up here in the cold north it was not uncommon to lose phone service and power for days during a bad storm.

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    1. Sometimes I appreciate a little inconvenience to remind me that what I have is not a right, but a convenience and privilege. Enjoy your technology that you paid your hard earned money for.

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    2. 911 *should* be available as long as there's a CDMA signal. However during the outage, our PagePlus phone was registering on PagePlus/Verizon network but nothing was working. I think that might keep the phone from registering on a different working network to make a 911 call.

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  10. Many, many Straight Talk customers are reporting outages - from Florida to Montana and all points in-between.

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  11. It seems to be over finally.

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  12. Selectel is just too new for me. Their website is weak at best for a legitimate business. If they fold who knows what will happen to your number.

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    1. Hopefully they will give at least one month to port your number out. TalkForGood went out of business earlier this summer and they gave their customers notice. Review article: http://www.prepaidphonenews.com/2013/07/verizon-mvno-talkforgood-may-be-gone.html

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  13. Prepaid Verizon coverage is still the strongest of the big four's prepaid networks. Att is a distant second and native Tmo/Sprint aren't even in the same league. Granted, postpaid is best for coverage but prepaid Verizon even without roaming is still a respectable level of coverage.

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  14. As a NET10 customer, I am having outages also on the Verizon Network. It's been 3 days and counting.

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  15. All I want is good service carrier I can talk on. I like Verizon. What is the difference between Select and page Plus and Verizon Prepaid? What is roaming? Does that apply to calling? I ‘m new at this, Thanks for your help.

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    Replies
    1. The only differences between the three are roaming and customer service.

      Roaming is using another operators (Sprint or US Cellular for example) service in areas where Verizon doesn't have coverage. Roaming is free on Selectel. Verizon and PagePlus charge about 30¢/minute for roaming.

      Verizon has 24/7 customer support the others have more limited support hours.

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