Selectel Wireless is quite popular with users thanks to competitive pricing, good customer support, no extra cost off-network roaming and a strong dealer network. But ever since launch, the Selectel Website has been a weak spot, mainly because it didn't offer users any way to track their usage, balance and plan expiration date. You had to call Selectel or a Selectel dealer to get this information.
Earlier this week the Selectel site was redesigned and yesterday its brand new online account management (OLAM) feature was turned on. To use it, click the Account Log-In link in the top right corner of the Selectel homepage. You will need to register with your phone number and email address. The site is a little buggy at the moment. It's reportedly broken to the point of being unusable in Firefox but working well in the Chrome browser.
Once you are registered the OLAM lets you view your plan expiration date; minutes, texts and data used, and cash card balance. You can also setup auto-pay and view details of your last ten calls. There's an online chat option too.
Online account management is major step in the maturation of Selectel as a company. The likely demise of Next G and the planned acquisition of PagePlus by TracFone will make Selectel the only sizable independent MVNO. Selectel has a great opportunity for growth particularly if PagePlus service and support declines under TracFone. Having online account management should increase users confidence in the service and reduce support costs for Selectel and its dealers.
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Source, image: HowardForums