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Trouble at Verizon MVNO Next G Mobile?

Next G Mobile, a Verizon MVNO that launched about a year ago seems seems to be having some issues. For the last couple of days the Activate and Recharge pages on the Next G website have been displaying a down for maintenance message and advising customers to call Next G at 1-855-639-8455. When I called today and asked about activating I was told that Next G's systems were down and that I should try again latter.

Next G dealers have told me they aren't able to activate or top up accounts on line or by calling Next G either.

Next G recently modified their terms and conditions to include a $5 reconnect or late fee for users who lose service due to no payment. Presumably they will waive that fee for anyone who is unable to top up because of the current system issues.

I hope that Next G is able to resolve its problems. A business that can't add new customers or accept payments certainly isn't viable. There are very few Verizon MVNOs to choose from and Next G offers competitive plans that include no extra charge roaming.

Update 10 AM PST 12/11: Next G is still unable to accept payments online or over the phone. I've seen several reports of users whose service was suspended because they could not top up their accounts. Users with suspend accounts have been unable to port their numbers to another operator.  If you have active Next G service, I recommend porting your number as soon as possible.

Update 12/31/2013: Next G is no longer answering their phones and the Website is down. It looks like they are out of business.

38 comments:

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  1. It usually means that they are gone, I'll be very surprised if they go back to biz as usual, and if they do, keep away.

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  2. Im thinking this is the next MVNO to become defunct. Sounds very similar to what happened to TalkForGood back during the summer, only to see they formally collapsed in October of this year. I hope this ain't so, but if so, this leaves less than a handful of Verizon MVNO's, not too mention, no other Verizon PAYG mvno's. RIP!!! NEXT G.

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  3. I always kind of thought Next G is standing on shaky ground. I would really like for them to stay in business but it's difficult to make money at cellular.

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  4. I still don't understand why a wireless carrier will need any MVNO??? they can certainly match all of their MVNO's pricing, and keep the profit to themselves rather than giving wholesale prices.

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    1. The main carrier doesn't have to support another customer, billing etc

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  5. While I admit things don't look positive, we shouldn't count Next G out yet. Whom among us hasn't had computer problems? Let's give them the benefit of the doubt. If Next G is struggling, perhaps giving them more business rather than staying away would be more helpful. Whom among us wants to see America Movil as the only Verizon MVNO?

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    1. " Whom among us hasn't had computer problems? Let's give them the benefit of the doubt"

      This only flies if there is an outage of a few minutes. Beyond that, there is no excuse. And there is no comparison to "us" having computer problems: if your computer goes down, you can't play Diablo for a couple of days. BIG difference when the system goes down and affects so many thousands of customers. A short outage is a mistake/accident. A long outage is a resort of very poor service and planning. Having such an incident without clear communication to customers is willful hostility to them.

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    2. WTF! "If Next G is struggling, perhaps giving them more business rather than staying away would be more helpful." Yes, buy more tickets to board the Titanic as it sinks and takes all its customers down with it!

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  6. Haven't had service for a couple days now. I'm thinking of switching to iQ Cellular. I guess they have been around for a while now (3 years), but have focused primarily on business accounts...at least that's what they told me when I asked.

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    1. Other Next G users say their service is still working. Did yours stop because you weren't able to top up before you plan period ended?

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    2. Yea I ran out a few days before my top up date... So now I can't top up and I can't port my number out. I'm stuck! This is terrible. I was going to port out to iQ, but now I can't. I have to get a new number. I might just get a temp phone with iQ or Selectel until this blows over...hope it does. The good thing is when I spoke with iQ Cellular they told me that they are backed by a publicly traded company on the NY stock exchange and have been in business for quite some time now, so I don't think they will be going under anytime soon....but who knows anymore.

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    3. If Next G is rejecting your port request I strongly recomend filing a complait with the FCC here http://www.fcc.gov/complaints. That always seems to get operator's attention.

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  7. I said this when Talk for Good folded I'm sure it has a strain on these Verizon MVNO's since Verizon won't allow them access to its 4g network it's hard for them to compete. I think the other issue is in the contract these MVNO's have with Verizon that we don't know about. The point I'm trying to make is more Verizon MVNO's fail more than any other MVNO that uses the other Big 3's network. RIP Amp'd Mobile which I had, Talk for Good, and soon Next G.

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  8. Did Page Plus get the green light to sell out to América Móvil? Sounds like Verizon MVNO options are few and far between.

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    1. The deal is still under review by several government agencies and hasn't closed yet.

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    2. That is interesting info, Dennis. I had been assuming it was a done deal, and Movile was already directing PP business practices.

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  9. Selectel is a Verizon MVNO carrier, great rates.

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    1. Selectel's web site still worries me: it doesn't do anything, and it looks like a kid put it together. Not exactly confidence inspiring. Does it work now? Can customers log in and manage accounts?

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    2. Worry about a website? Really? People can easily learn about the solid company that backs Selectel. I'll bet the same people who complain about websites are also complaining that wireless companies need to give them lower prices and/or more resources. I'll take the lower prices and free roaming that Selectel gives me any day. I text my dealer and within minutes he sends my balances. Is that really too hard for people to handle? Is it too hard to check the phone log for call records?

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  10. The "Worry about a website?" anon: The bad non-fuctioning Selectel web site means I can't get information on minutes, data, etc used.

    "complaining that wireless companies need to give them lower prices and/or more resources."

    Well, that is a reasonable complaint and expectation. Selectel is falling behind the curve now of the trend for these MVNOs to increase their data for the same price.

    "I text my dealer and within minutes he sends my balances"

    Depends on the dealer. My Selectel dealer gets poor customer service marks by only being open during a very narrow window of hours, as does any company that does not meet the minimum standard by being able to respond 24/7 if it offers a service that operates 24/7. Besides, this type of function should be automated. And it is easily done so. It is standard in fact.

    "People can easily learn about the solid company that backs Selectel."

    How? Is it written on the back of a paper plate in a locked file cabinet in a basement behind a door that is marked "Beware of Leopard"? I've been able to find scant information about who owns/backs them.

    Granted, I do like the low prices and free roaming. But Selectel is lousy and misses the mark when it comes to basics such as finding out usage.

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    1. New MVNO coming soon!!December 12, 2013 at 1:14 PM

      Does anyone else think that free roaming may have lead to Next G's collapse? Next G has to pay for the roaming, they just weren't passing the cost to the subscriber. Seems like a poor business model. With this being the case, how long do you think SelecTel is going to last. My suspicion, not long. But there is another Verizon MVNO that is launching soon.........

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  11. And to answer this one: "Is it too hard to check the phone log for call records?"

    Of course it is. As it is standard for a phone service provider to automate this, of course it is too hard to get a pen and pad of paper and calculate and scroll through phone lots to try and guess minute totals, which even in the best of circumstances never match what the provider has in its records and bills you by anyway.

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  12. Did anyone notice that Selectel has revamped their website?

    For whatever reason, Selectel shows the Verizon Wireless prepaid coverage map. Up until now, Selectel has offered their customers both Verizon's native and roaming coverage, unlike other Verizon MVNO's.

    Reviewing the map as posted on Selectel web site, it would appear that areas such as Wisconsin Rapids and Wausau, Wisconsin would be considered "roaming" that were previously available to Selectel customers at no additional charge.

    I do not have a line of service on Selectel, but suggested to someone close to me who has a summer home in the Wisconsin Rapids, Wisconsin area to switch to Selectel because of the lack of service in the area using Sprint.. They switched to Selectel in June 2013, and were able to use their handset/device from Wisconsin Rapids, Wisconsin this past summer, and did not incur any additional roaming charges from Selectel.

    My hunch is that Selectel just posted the wrong coverage map.

    Also, terms and conditions are more readily available from the Selectel Wireless website, along with a complete roster of dealers in addition to their corporate stores.

    Maybe, OLAM will be coming for New Years Day?

    HELLS_BELLS

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    1. Selectel does not have roaming charges. The map showing is the prepaid map but it is more to be used as a reference for service areas. Just think of the "roaming areas" as "extended service" Selectel offers service on the Verizon post paid towers.

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    2. I think iQ Cellular is another multi carrier MVNO that doesn't have any roaming charges. I'm on one of their Red plans with my iPhone 4 and have never had any roaming charges. Their website has a ton of helpful information too.

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  13. This comment has been removed by the author.

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  14. I'm being optimistic, but if they become defunct, it is out of my control. So why worry =)
    Scrolling thru the post looking for an alternative service. I have a unlocked Verizon iPhone. Anyone have any suggestions for cellular service?

    Namaste

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    1. If it is a 3G phone try Selectel Wireless!

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    2. iQ Cellular is a pretty solid MVNO. I just switched over to their service today.

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  15. You can port suspended Next G numbers to Selectel Wireless. The ports take a little longer (24-48 hours) but they can do it and get your service working! Go to www.selectelwireless.com you can find a dealer close to you or you can call them directly and port your number that way.

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    1. Thank you, for advice! I ended up going with www.genius-wireless.com and they were able to port the number for free.Yet, they did inform me that it would take 24-48 hrs due to an issue with the parent company.Basically it's not NextG mobiles fault that they are going out of business. Selectel's plans are affordable and provide a reasonable data allotment.

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  16. We are a Next G dealer and PP dealer. You may port your number out of Next G to any dealer just once the port has been submitted to the new carrier you need to call into Next G and they will release the number.

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  17. I am a next g dealer , they are shutting down so if you got money on your phone now port , yesterday they told me they would refund the pin I tried to put on a phone and they WOULD release the number to port

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  18. Next G goes to prove you can have the mightiest network behind you and still fail. It's about the size of the fight in the dog, not the size of the dog in the fight...

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    1. Your absolutely right. Paying out huge salaries to execs + charging super low rates that yield you only $1/customer + other mvno overhead costs = Out of Business. These new MVNO's that are trying to be super competitive to the consumer market with the "lowest rates out there" (minus taxes and surcharges of course) are mostly setting themselves up for failure. I could be wrong, but Selectel looks like another one of these MVNO's, unless they have the best contract in the world with Verizon....it's a possibility...but doesn't seem very probable.

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  19. Next G had weak customer service, one operator named "Miriam" took all customers' calls by herself. I'm sure of that because I called the company several times during my time as their customer, at different times of day, would have to speak to "Miriam" every single time. They also lied about unlimited data service, they cut me off @ 8.5GB (their claim, my phone didn't use that much data in 3 days). Verizon itself doesn't sell "unlimited" data, and I came to discover they don't allow their MVNOs to either. Next G was just another failed experiment, good riddance to bad rubbish!

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  20. Next G is History, they disappeared on 12/31/2013.

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  21. As an authorized dealer for all of just 4 months,I had issues from the start.Customers were begging to go back to PP....

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