Airvoice Wireless (888-944-2355) has increased the amount of data included with its $30 plan from 100 MB to 500 MB. The change makes the Airvoice plan competitive with fellow AT&T MVNO H2O's $30 plan which got a bump to 500 MB last month. The $30 plan also includes unlimited voice minutes, unlimited domestic MMS and SMS.
In another positive change, Airvoice customer service, which has always been closed Sundays and holidays, is now open Sundays 10 AM to 6 PM ET in addition to 10 AM - 10 PM Monday through Saturday
"To prevent fraudulent activity on the $60 plan, you will receive 1.5 GB of data at the time that you add your refill card. Once you complete your 1.5 GB of data, you must contact customer service at 1-888-944-2355 to apply the other 1.5 GB to your account. To prevent fraudulent activity on the $40 plan, you will receive 500 MB of data at the time that you add your refill card. Once you complete your 500 MB of data, you must contact customer service at 1-888-944-2355 to apply the other 500 MB to your account."
The Terms are recent enough to mention that the $30 plan comes with 500 MB but don't say anything about the plan's data being partitioned. It's also consistent with the old 100 MB $30 plan which wasn't partitioned.
Update: According the Airvoice customer support, data on the $30 plan is partitioned. After 250 MB is used data is shut off until the customer calls in and requests the second half.
The partitioning is particularly onerous because you have wait until you have used up the first half of your data before you call Airvoice to get the second half of the data you paid for to be released. There's often some hold time involved when calling Airvoice.
I also call bogus on Airvoice's claim that the data partitioning is to prevent "fraudulent activity", I believe it's real purpose is to cut data usage and enhance Airvoice's bottom line. As such it's a black mark on Airvoice's otherwise excellent reputation for service and customer support.
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