Home - , , , - Airvoice Ups $30 Plan Data From 100 MB to 500 MB

Airvoice Ups $30 Plan Data From 100 MB to 500 MB

Airvoice Wireless (888-944-2355) has increased the amount of data included with its $30 plan from 100 MB to 500 MB. The change makes the Airvoice plan competitive with fellow AT&T MVNO H2O's $30 plan which got a bump to 500 MB last month. The $30 plan also includes unlimited voice minutes, unlimited domestic MMS and SMS.

In another positive change, Airvoice customer service, which has always been closed Sundays and holidays, is now open Sundays 10 AM to 6 PM ET in addition to 10 AM - 10 PM Monday through Saturday

It also looks like the $30 plan might not be subject to the notorious data partitioning scheme that Airvoice's higher priced plans are inflicted with.  Airvoice recently updated their Terms Of Service page to mention the data partitioning on the $40 and $60 plans. It says;

"To prevent fraudulent activity on the $60 plan, you will receive 1.5 GB of data at the time that you add your refill card. Once you complete your 1.5 GB of data, you must contact customer service at 1-888-944-2355 to apply the other 1.5 GB to your account. To prevent fraudulent activity on the $40 plan, you will receive 500 MB of data at the time that you add your refill card. Once you complete your 500 MB of data, you must contact customer service at 1-888-944-2355 to apply the other 500 MB to your account."

The Terms are recent enough to mention that the $30 plan comes with 500 MB but don't say anything about the plan's data being partitioned. It's also consistent with the old 100 MB $30 plan which wasn't partitioned.

Update: According the Airvoice customer support, data on the $30 plan is partitioned. After 250 MB is used data is shut off until the customer calls in and requests the second half.

The partitioning is particularly onerous because you have wait until you have used up the first half of your data before you call Airvoice to get the second half of the data you paid for to be released. There's often some hold time involved when calling Airvoice.

I also call bogus on Airvoice's claim that the data partitioning is to prevent "fraudulent activity", I believe it's real purpose is to cut data usage and enhance Airvoice's bottom line. As such it's a black mark on Airvoice's otherwise excellent reputation for service and customer support.


Related Posts:
H2O Monthly Plans Get More and Faster Data
AT&T and AT&T MVNOs Compared
Updated and Expanded: The Best US Prepaid Data Deals

53 comments:

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  1. cs is open on sundays now...

    ReplyDelete
    Replies
    1. Really? The Airvoice Website says "Monday -Saturday
      10AM-10PM EST".

      Delete
    2. AirVoice Wireless and FeelSafe Wireless are proud to announce that customer service is now available on Sundays.

      Our new Customer Service Hours are as follows:

      Monday through Saturday

      10AM- 10PM EST

      Sunday 10AM-6PM EST

      Delete
  2. I just renewed my 30 plan. Do I have to wait another 30 days to get the bump up in data?

    ReplyDelete
    Replies
    1. That's hard to say as I don't know when the 500 MB went into effect and whether its retroactive. You could always call and ask them.

      Delete
    2. $30 plan comes with 500 MB. you will receive 250MB of data at the time that you add your refill card. Once you complete your 250B of data, you must contact customer service at 1-888-944-235. I just call them This morning.

      Note all plans $30 and higher are 30 day plan. That mean if you activate on January 1st your plan expire on January 30, No service on January 31. If you activate on Feb 1st your plan expire on March 2, Note Expiration date changes every month.

      Customers Service is Awesome.

      Delete
  3. I've had my entire family on prepaid for years, but due to low usage, Page Plus offers the most economical plan for most of us. Unfortunately, this means being stuck with years-old non-LTE phones. I'm glad to see GSM MVNOs starting to offer competitive plans for low-usage customers.

    For prepaid to really take off in the US, crazy terms like data positioning need to be eliminated. If people are regularly required to jump through hoops to get what they're paying for, they'll stay on postpaid.

    ReplyDelete
  4. My iPhone 3GS gets 3 X faster data speed on Tmobile or AT&T than my wife's iPhone 4S does on Verizon.

    ReplyDelete
  5. I actually signed up for an airvoice account this past Saturday and the rep confirmed that they are now open on sundays from,( I think 10am - 6pm?).
    When you hold for customer service, it is on their recording also.

    ReplyDelete
    Replies
    1. Thanks, I've confirmed with Airvoice that they are now open Sundays 10-6 ET and have updated the post.

      Delete
  6. The new plan is split with 2 blocks of 250 megs . Bummer.

    ReplyDelete
  7. Gsm Iphone 3gs was capable of hspa 7.2 which is faster then evdo cdma on iphone 4s cdma. By the way, older version of Air Voice's 100 meg plan was terrible. Four 25 meg blocks. A joke.

    ReplyDelete
    Replies
    1. The old Airvoice 100 MB plan was split in four 25 MB blocks at on time but hasn't been that way for about a year.

      Delete
  8. Hello
    Is the $30 plan data 4g or 3g

    ReplyDelete
  9. Thank you very much

    ReplyDelete
  10. Dennis I have a question for your readers regarding customer service for both Airvoice and H2O. Or maybe you could answer for me. Which of these two carriers offer better CS?

    ReplyDelete
    Replies
    1. I'd say Airvoice by a country mile. But H2O has supposedly gotten better of late.

      Delete
  11. they running of att or tmo network ?

    ReplyDelete
  12. Confirmed with Air Voice CS, they do have the 500 split into two 250 mb blocks.

    ReplyDelete
    Replies
    1. two 250meg blocks? really? geez you can never trust airvoice.

      Delete
  13. Splitting the data is a complete deal killer for me or I might be switching two phones there at the beginning of the month.

    ReplyDelete
  14. so might as well say the airvoice $30 plan is really for 250meg?

    h2o wins. airvoice is a joke.

    ReplyDelete
    Replies
    1. Except that H2O has a reputation for throttling you after you've used half your data. So which is worse, having to call in to get half your data or having the second half of your data throttled?

      Delete
    2. airvoice is a joke and a ripoff. they're hoping people don't call in for the second half.

      if there is any throttling, then that at least continues to give you data when need it without wasting your time having to bother to call in to get the rest of your data.

      Delete
  15. H2O x2 who needs a hassle to call each month ?

    ReplyDelete
  16. Yeah, the data split is crazy. That's why I went with the 50% off first month deal with Black Wireless. Even if H2O's CS isn't so good the plans are decent.

    ReplyDelete
  17. Does Airvoice support conditional call forwarding as needed for "activating Google Voicemail" for the mobile number? Among AT&T mvno's I have found that Red Pocket supports it while H2O does not.

    ReplyDelete
  18. HOFO ID Grateful4adviceJanuary 10, 2014 at 8:53 AM

    Air voice is defrauding their customers out of half their data. Most customers are not well informed like readers here so they won't even know they got half their data. Even worse, many customers will think they used all their data and upgrade to a more expensive plan thinking they need more data.
    I wish people would stop saying Airvoice has good CS. Con men always talk sweetly to you to persuade you. In Matthew 7:18-21 JESUS said you don't get good fruit from a bad tree. I believe that applies to Airvoice. A class action would end this nonsense!

    ReplyDelete
    Replies
    1. Airvoice's "good" customer service as sweet talking con men? LOL. A little harsh, but almost have to agree with that very interesting observation. LOL.

      and, yes, NORMAL REGULAR NOT-INFORMED PEOPLE do NOT read websites like this and do NOT go to HowardForums to seek out the information that techie gear-head phone enthusiasts would know about. When the first half of data is gone, the people who are NORMAL REGULAR NON-INFORMED PEOPLE will think that's all there is. AIRVOICE=AIRJOKE

      Delete
    2. This what Air voice does to its customers.
      Example:
      You order a foot long sandwich at Subway. You paid for it. Then the manager says you can only have half of the foot long. When you finish the half you have to call the Customer service then I’ll give you your other half. How long do you thing Subway would last? Most people would boycott until they change. The same should happen to Air voice. Air Voice is Prepaid they get your money up front. It’s a Joke everyone boycott immediately

      Delete
    3. the Subway footlong sandwich analogy is spot on. and it was in the news a year ago that the footlong was not really a foot long. close enough at about 11 inches but not exactly 12 inches. Subway was sued about that. since then, the footlong is suppose to be actually a foot long now.

      the Airvoice situation is very analogous and is very ripe for one of those class-action law firm factories to look at.

      what Airvoice is doing is very very very wrong. they may try to hide their reasoning for it in the terms of agreement that customers do not read. but there could most likely be an eventual class action lawsuit that would make Airvoice shake in its boots.

      Delete
  19. I use AV for the $10 plan and have not had any issues. 2 questions:
    Do they notify you when you are close to exhausting the first 250mb?
    Did anyone read the terms and conditions sent when you received sim? Interestingly it states that even if you use wifi it will charge against your data usage if you do not shit off cellular data. Is this common practice. Odd no?
    Also can you tether?

    ReplyDelete
    Replies
    1. AFAIK there's no automatic notification when you hit the limit on your first half of data. You can view your usage on this page: https://www.airvoicewireless.com/PINRefill.aspx/

      Regardless of what the Airvoice TOS says, it's technically impossible for them to see, count or charge you for WiFi data. I think they put that in because peple who don't understand how their phones work think they are using WiFi when they aren't.

      Delete
    2. Dennis: Thanks for the PIN Refill Page URL; I did not know about that. When I "View Account Info," AirVoice tells me the "Main Account Balance" on my Unlimited plan is $0. This sounds like the (extra) cash balance on my account. I don't see a way to determine my mobile data balance. Do you know a way to check my data usage without calling CS? Other than using a data app to monitor it?

      Delete
    3. Try dialing *777*3# to display your data balance. It works on GoPhone and most AT&T MVNOs

      Delete
    4. Dennis: Dialing *777# gives you the account cash balance and service expiration date, the same info you get at the https://www.airvoicewireless.com/PINRefill.aspx/ URL you gave us. *777*3# does not work (typo?).

      Delete
    5. *777*3# is the correct code. It works on Go Phone, H2O and Red Pocket. I guess it doesn't work with Airvoice

      Delete
  20. Hofo ID Grateful4adviceJanuary 11, 2014 at 7:26 AM

    Allow me to correct any misunderstanding my post created. It is not the presumably hard working customer service reps at Airvoice that are cheating customers rather it is the owner(s) / executive(s) who created and implemented the ingenious scheme to advertise a higher amount of data but only deliver half that much to most of their customers who don't know better. I don't mean to imply actual customer service reps are doing anything wrong. My point is that whomever calls the shots at Airvoice was clever enough to realize their data scheme would be more effective if they offered otherwise good customer service.

    ReplyDelete
    Replies
    1. "I wish people would stop saying Airvoice has good CS. Con men always talk sweetly to you to persuade you."
      I just love it when people try to take back their words by "correct(ing) any missunderstanding." As if we cannot interpret the words by their plain meaning.

      "In Matthew 7:18-21 JESUS said you don't get good fruit from a bad tree. I believe that applies to Airvoice. A class action would end this nonsense!"
      WWJD? He would certainly not judge and accuse people of being con men on a hunch, without without having the evidence. And I doubt he would start a class-action lawsuit without that evidence either. Not that would stop the greedy lawyers, who are the only ones who get rich off those lawsuits.

      Delete
    2. I don't understand your point. Are you a dealer or employee of Airvoice? Grateful didn't say they should be prosecuted but held accountable civilly. I agree that a class action would only enrich the attorneys but maybe that is his point. Not to get even but just to stop Airvoice's sneaky marketing practices. You must admit other companies don't do this.

      Delete
  21. The $30 plan also includes unlimited voice minutes, unlimited domestic MMS and SMS and unlimited incoming and 100 outgoing international SMS.

    >>>> Only the $40 plan includes unlimited incoming and 100 outgoing international SMS.<<<

    ReplyDelete
  22. Air Voice DOES have good CS. They had that rep YEARS before the split data issue was even a figment of anyone's imagination. And they've had split data for at least a year or two on certain plans. Never seemed to be too big an issue till lately when everyone's making huge noise over it. The thing that concerns me is that their formerly split data plans were improved and in most cases eliminated. But the newest batch of plans have brought them back. I'm sure they knew of the hassles that the previous batch of split plans caused and probably saw how much less hassles their CS was getting after most of them were converted to normal plans. Now, being open on Sundays is great but if handling split data issues is the only reason they did it, they are not using their above average cs to its strengths. If one doesn't like AV's split data though, they can always try H20 or Red Pocket.

    ReplyDelete
    Replies
    1. I agree that AirVoice has good CS. The reps are well trained and can solve any issue without handing you off or reading scripts. I will stick with them. No way I am going to put up with H20 poor service. They dropped the price from $35 to $30 recently, and now you get 2.5 X more data, with another 250mb if you call or text them. These are big improvements to already good plans.

      Delete
  23. This article was timely because cellular data stopped working on my new iPhone with AirVoice $30 plan, and I called AirVoice to confirm it was data. Very nice lady picked up in 30 seconds. She checked and 15 seconds later confirmed I had run out. She said my plan renewed 4 days before they increased the allowance. She said I can add 400mb for $10 (!) by logging in to my account and buying a cash card, or their cashier can do it for an extra $1.99. I asked whether I can text them to add more data when the first 250mb runs out. She said send them an email to support@airvoicewireless.com and within 15-20 minutes I will get another 250 mb. That is fine with me.
    I think most 'AirVoice haters' have never tried AirVoice, and will never experience this great customer service. That is fine with me. Don't get AirVoice! It keeps the hold times nice and short. ;-)

    ReplyDelete
  24. Airvoice makes it crystal clear:

    To prevent fraudulent activity on the $60 plan, you will receive 1.5 GB of data at the time that you add your refill card. Once you complete your 1.5 GB of data, you must contact customer service at 1-888-944-2355 to apply the other 1.5 GB to your account. To prevent fraudulent activity on the $40 plan, you will receive 500 MB of data at the time that you add your refill card. Once you complete your 500 MB of data, you must contact customer service at 1-888-944-2355 to apply the other 500 MB to your account. To prevent fraudulent activity on the $30 plan, you will receive 250 MB of data at the time that you add your refill card. Once you complete your 250 MB of data, you must contact customer service at 1-888-944-2355 to apply the other 250 MB to your account

    ReplyDelete
    Replies
    1. What "fraudulent activity" does splitting the data prevent? The only thing fraudulent I see is it makes it hard for someone to receive what they have paid for.

      Delete
    2. Obviously AV is not going to tell you exactly, because then you might try to use those techniques to circumvent their data controls. If you are serious, and really want to have an idea, take a look at their prohibitions on data use for clues. Would you rather they throttle your data after half is used? I don't want this.

      "The only thing fraudulent I see is it makes it hard for someone to receive what they have paid for."
      Do you expect us to believe that it it "hard" to send a text to their email address requesting the second half of your data? One text. You don't even have to speak to them if that is hard too. 15-20 minutes later you have your data.

      Delete
  25. Please Airvoice please!!! Don't go down the same path as Page Plus just did.

    ReplyDelete
  26. I just tried to add a PIN to my account and it did not work, so I called on Saturday afternoon. A nice lady answered in less than a minute. She said to hold on while she added the PIN. Within 1 minute she said it was done. I asked whether I bought the right $10 PIN, and she said no, they have the two $10 plans and it can be confusing (tactful!). She put me on hold to swap the PIN I bought for a correct one that she then added. I asked her to turn on data for my new account, and this took her 15 seconds. She asked whether I had configured data on my phone, offerening to walk me through this (they use unlockit.co.nz APN changer). I had already done this, but thanked her for the suggestion. Question: Do any of you think H20 would be this responsive, efficient, tactful or helpful? I sure don't. If I bought the wrong PIN from H20 they probably would have said "Tough luck; you bought the wrong PIN and we do not give refunds. Read the TOS."

    ReplyDelete
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