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Porting Your Number? How to Find Your Account Number and Password

If you are switching operators it's usually possible to take your phone number with you. The process of moving a phone number from one operator to another is called porting, Here's how to do it:
  • Don't terminate your existing service. You old operator account must be active at the start of the port. Porting will automatically close your old account.  If you cancel service before the port completes, your account will be closed prematurely and you will lose your number.
  • Gather the information you need. All operators require at a minimum the number you are porting and the account number and PIN or password.  Most also ask for the account holder's name and billing address.  If you don't know your account number or password see the list below for tips on finding the account credentials for specific operators. 
  • Initiate a number port with the operator you are switching to. Most operators let you do a port online. A few require you to call. 
  • Ports usually complete within 24 hours, often in an hour or less. During the porting process there may be a short period, usually less than five minutes, when neither phone works. When the port is done you may get a welcome text or voice message from the new operator. Or the new phone may just start working without any message. If the number hasn't ported within 24 hours you need to call your new operator.
  • Text Messaging can take longer to fully activate. It can take up to 3 business days after calls work with a ported number before incoming texts work from all operators. If your texts aren't working 3 business days after calling starts working, contact your new operator.
Scroll past these listings for the full guide.


Account number and passwords for most operators. This list is based on one originally published on the Prepaid Wireless Dealers Facebook Group and is used with the permission of the group administrator and original author.

Airvoice Wireless – Account # is the SIM Card number and password is last 4 digits of phone number.

Alltel – Account # is the 10-digit phone number and password is the 4 digit PIN.

AT&T Postpaid - Account number will be on the bill (it is NOT the phone number) - password will be your online password. For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode - it will be a 4 digit PIN number that they provide to you.

AT&T Go Phone - Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number - it is NOT listed on the online account. The passcode is your 4 digit PIN.

AT&T Landline - Account # is the 10-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of  your bill.

Black Wireless - see H2O

Boost Mobile - Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.

Budget Mobile - Account number is listed on your www.budgetmobile.com/account/ account page. Passcode is the last four digits of your phone number.

BYO Wireless - Log into www.budgetmobile.com/account/ with your BYO credentials to see your account number. Passcode is the last four digits of your phone number.

Consumer Cellular - Account number can be found online or by calling Consumer Cellular - it is a 9 digit number. There's no  passcode, use 0000 if the carrier you are porting to requires a passcode. Also, the name and address must match. Call Consumer Cellular porting department at (888) 750-5519 if you run in to problems.

Credo Mobile - Text ACCOUNT to 27336 to get your Account Number. There is no passcode, use 1234 if the service you are porting to requires one.

Cricket - Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the four digit Authorization ID (or "AID") that you set up when you activated when setting up your onlie account and which you need to enter when making changes to your account online.

FreedomPop - account number is the 10-digit phone number, pin is the last 4-digits of the phone number.

Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something else. Customers full name and address must match. It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.

GoSmart - The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by  "change my account pin"

H20 Wireless – Account # is the full 20 digits of the SIM Card number and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.

Line 2 / Toktumi – Account Number is your phone number and the passcode is your login passcode - it will take between 3 to 5 days to port.

Kroger i-wireless - Account number is the 10 digit phone number, passcide is the 4-8 digit PIN you set up when activating the account.

Lycamobile - You need to call CS at 1-866-277-3221 to get your account # and password.

Metro PCS – Account Number is a 9-digit number (not phone number). It can be found on your online profile. The passcode is your call-in passcode that you choose when activating your MetroPCS service. For porting INTO Metro PCS call the porting department at 800-518-7519.

NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.

NET10 doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.

Page Plus - Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.

PTel – Account number is the phone number. The passcode is your four digit Account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details or by calling PTel at 866-225-5631

Puppy Wireless - The account number is on the left side of your Puppy Wireless Dashboard. The pass code is the last four numbers of your phone number.

Red Pocket - You have to call Red Pocket support to get your account nember and passcode.

RingPlus - Login to your RingPlus dashboard,  click the name of the account you wish to port out. On left, click Porting Your Phone Number under Device. Click the Port Out Your Number tab to view your account number which is your phone number and your passcode which is your phone's 6-digit MSL.

SafeLink Wireless - Account number is the phone's serial number IMEI or MEID. There's no passcode.

Selectel Wireless - Account # is an 8-digit number, labeled "Account" that's displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up.

Simple Mobile - Account number is the last 15 digits of the SIM ID and the passcode is the last 4 digits of the SIM ID.

Solavei - Account number is your 10 digit phone number. Solavei doesn't use passcodes. If your new provider requests a passcode, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account

Sprint - Account # is NOT phone number, it's is a 9-digit number. - passcode is your "call-in" passcode when you call customer service.

Straight Talk - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Straight Talk website by clicking Add (or Edit) Nickname.

Passcode can be found on your online Straight Talk My Account page by clicking Update Personal Profile where it's listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.

Telcel America - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking "Add (or Edit) Nickname".

Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it's listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.

Ting - Log into your Ting account online. Click Account Settings, scroll to the bottom  of  the page and click Port out information to view your account number and PIN (passcode).

Total Wireless - Account # is the phone's MEID. There's no passcode, use 0000 if the operator you are porting to requires a passcode.

TPO - Account numbers and passcodes are only available by calling customer service at 844-876-8326.

T-Mobile Postpaid - 9 digit account number (NOT phone #) on your bill and can be a word for the password.

T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by  "change my account pin". If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.

TracFone - - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the TracFonewebsite by clicking "Add (or Edit) Nickname".

TracFone doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.

Ultra Mobile - Your account number is in the top left corner of you online account management portal at services.ultra.me. If you don't have an ultra.me account you need to call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.

US Mobile - Call 888-848-1788 or email help@usmobile.com and ask for your account number. There is no passcode, use 1234 if the service you are porting to requires one.

Verizon Postpaid- Account # (on bill) ends in -00001 - passcode is "call-in" passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else).

Verizon Prepaid – Account Number is 10 digits, a dash ( - ) and 00001 (0123456789-00001). and the password is your 4 digit security PIN.

You can also get your account number without calling in (reader tip):
  • Log in to your Verizon Prepaid account
  • Right click anywhere on the page
  • Select "View Source"
  • Open a browser search box (CTRL + F on a PC, Command + F on a Mac)
  • Search for accountNumber (without the quoted
  • Note the number listed next to  accountNumber is your account number

Virgin Mobile - You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year...example: 011065 for January 10th 1965) UNLESS you changed it to something else.

You can also get your account number without calling in (reader tip):
  • Log in to your Virgin Mobile account
  • Right click anywhere on the page
  • Select "View Source"
  • Open a browser search box (CTRL + F on a PC, Command + F on a Mac)
  • Search for "ban-id" or "ban"
  • Note the number listed next to the ban-id; this is your account number
Update 7/20/16: The account number is no longer included in the source code of the Virgin Mobile My Account web page.

Walmart Family Mobile - Dial #225# <SEND> to view your account menber. Call Wallmart Family Mobile for the passcode.

I'd like to update this page with information for more operators. If you now how to get the account information for any operator not listed above, please share it in a comment.

Image By Tim Parkinson some rights reserved CC-BY-2.0, via Wikimedia Commons

Updated 11/22/2016: Added instructions for finding the Verizon Prepaid account number without calling CS.

277 comments:

Comment Page :
  1. I am currently AT&T postpaid with a family plan (two lines). I want to port out ONE of the numbers, but keep the other number with AT&T. Is this possible?

    (I tried talking with AT&T CS about this question, but they refused to answer it--they would only engage in a discussion about why I should stay with AT&T.... not helpful at all!)

    ReplyDelete
    Replies
    1. I'm no expert on postpaid but my understanding is that if you port out the primary number on a family plan, all the accounts get cancelled. You need to move the accounts you want to keep to a new family plan or standalone account. Porting a number that's not the primary is straight forward with no special action required.

      If a CS rep isn't being helpful thank them for their time and hang up. When you call back you always get a different person.

      If they keep refusing to give you the information you need to port threaten to file an FCC complaint. Works wonders.

      Delete
    2. Yes it is. I'm a Boost Mobile BSR dealer and we always do those. Just be aware that if that perticular line is still under contract they will hit you with a ETF and your other line the price might changed because is no longer considered a family plan since you will only have one single line. I hate when big companies like this just won't help you simply because you have other options out there. That's why I will always stick with prepaid, less headache.

      Delete
    3. Thank you both (Dennis and Anon) for your replies. I will definitely try calling CS back and hopefully get someone more helpful.

      Both lines are out of contract, so no ETF to worry about. I agree with you about the benefits of prepaid--that's why I want to move one of the lines. The other line I want/need to keep on postpaid--I travel a lot, so roaming is valuable.

      By the way, I LOVE this website! Once I discovered it, I check it everyday for the latest news. You are doing a great job with it.

      Thanks again!

      Delete
    4. You have to make sure the number you are porting out is not the Primary line. It can simply be switched. Just ask them to change the other number to primary. Then any swcondary line can be switched without hassle or worrying about all linea being disconnected.

      Delete
    5. you can also asked to be transfer to a supervisor or the porting department and it is ok to tell them no

      Delete
  2. for Google Voice, you also have to unlock your number or it will never port. it's a nice security measure to prevent someone from stealing your GV number:
    https://www.google.com/voice/unlock
    https://support.google.com/voice/answer/1316844

    ReplyDelete
    Replies
    1. Thanks for the information. I've added it to the post.

      Delete
    2. there's a $3 charge to port FROM google voice - EXCEPT if the number was originally a cell phone number where you originally ported from a cell phone to GV.

      and, of course, if you are porting TO google voice, there is a $20 charge.

      Delete
  3. For boost it's easier to tell the rep that you need your account number for taxes because your self employed. Worked three different times for me.

    ReplyDelete
    Replies
    1. good advice! probably will do that just to have it for my records! thx

      Delete
  4. H2O and BW is the same as Airvoice
    Lycamobile call CS

    ReplyDelete
    Replies
    1. Thanks, I've updated the post based on your information

      Delete
  5. Dennis, I ported out of Verizon prepaid last month the acct # was the same as postpaid. It is 10 digits, a "-" and 00001 (0123456789-0001).

    Also, can you do something about the background color on this page? It is black font on dark grey paper, kinda hard to read.

    I will be referring to this page often. Thanks for posting this!

    ReplyDelete
    Replies
    1. Thanks, did you have to call to get the account number or is it on your online profile?

      The background color of this page is white. If it looks gray the page didn't load completely. Try clearing your browser cache and refreshing the page or using a different browser.

      Delete
    2. I did have to call Verizon. The rep gave me only the first 10 digits, not including the "-00001." My port out failed and I had a three way call with VZW and the new provider to complete my port. That is how I found out!

      Delete
  6. For Ting, your account number is at the top of your online statement. The password is the MSL of the phone on the line that you are porting. The MSL can be found on the devices screen, or in your activation email ( if you still have it).

    ReplyDelete
    Replies
    1. Thanks when you say "The MSL can be found on the devices screen" is the devices screen part of your Ting online portal or do you mean the screen of your device?

      Delete
    2. The Ting devices screen that is available after you have logged in.

      Delete
    3. Thanks, I've added your Ting info to the post.

      Delete
    4. It's not the MSL, that's the Master Security Lock code.
      What you need is the MEID or IMEI. Dial *#06# on your phone and the IMEI will show on the display.

      Delete
  7. This is a great resource page!

    Here's an idea that might help others.

    At the time that I move to a new wireless company, I ask them for my account number and PIN.

    Since I'm a brand new customer they're more than happy to give me the info. I write it down in a safe location. Then when the time comes, I'm ready to port out without needing to ask for those numbers.

    Having this exit strategy in place saves me any future anxiety over needing to spend time awkwardly saying "No" over and over again to someone in the Customer Retention department, or worrying about threatening a FCC complaint if they refuse to provide the info.

    ReplyDelete
  8. also have previously used these couple of pages for porting information:

    http://pageplusca.com/portinfo/
    http://www.pageplusdirect.com/more_info.html

    the first link seemed to be more current (or more specific) at least for airvoice when at the time was transferring one of my numbers from airvoice to ptel.

    now the prepaidphonenews page here is going to be a well used resource. thanks!

    ReplyDelete
    Replies
    1. Thanks for the links. I'll see if there are any that are missing or different than what I have and add the missing and try to resolve the differences.

      Delete
  9. hofo ID grateful4adviceFebruary 19, 2014 at 4:52 PM

    Bravo Dennis, this is extremely useful.

    ReplyDelete
  10. How about Ultra Mobile please?? I'm about to port out very soon!!

    ReplyDelete
  11. Sridhara-syama dasaFebruary 21, 2014 at 7:09 AM

    Back in Dec I had noticed that AT&T gophone had a link to port numbers into the gophone service. Few days ago when I wanted to port my number from Straight Talk to AT&T gophone I could not find that option anywhere on their site. Called gophone support and they said that I have to go to an AT&T store to port my number to gophone.

    Last night I visited an AT&T store near my place only to be told that AT&T has stopped porting numbers into the prepaid gophone offering. However, they continue to port numbers to the postpaid service. I am thinking of getting my number ported to AT&T postpaid (without contract) for a few days and then move to gophone.

    Does anyone foresee any issues in trying to do this?

    Hare Krishna
    Sridhara-syama dasa

    ReplyDelete
    Replies
    1. Don't do it, you will waste money and time. You can definitely port a number to GoPhone. The reps who said you can't either don't know how or want the much larger commission you get for activating on post paid.

      The easiest way is online on the SIM activation screen. The option to port come up after you enter the SIM ID.

      You can also port by calling. Ask for the porting department. If you get a clueless rep who says you can't port to GoPhone hang up and call back.

      Delete
    2. Hi Dennis,

      Thanks for your reply. I had a spare GoPhone SIM card lying around and I tried to do what you are saying above. I went through the whole activation process and never got the option of porting an existing phone number. A new phone number was automatically assigned to me with the message that if I do not add money to this new account - the account will be deactivated in 26 days.

      So - at this point I don't know what else to do and am looking for guidance.

      Hare Krishna
      Sridhara-syama dasa

      Delete
    3. That's wierd. Is there another AT&T corporate store (not an AT&T authorized retailer) you can try? Or call and ask for the porting department. There's got to be a way, number portability is legally mandated.

      Delete
    4. re: At&t gophone. there's been talk about too much fraud happening where bad people are stealing other people's cell numbers. so instead of doing any porting online or over the phone, they may make you go to an at&t store with the actual phone. because if you think about the fraud situation where someone steals a cell phone number, it can be too easy to port a number depending who the cell carrier is. yes, you are free to port your number to at&t gophone, but apparently now you may have to go to an at&t store to get it done.

      this was apparently a recent change within perhaps the last few weeks (months?) because related to this is the transferring of gophone numbers to a new sim. was able to swap my gophone number from a micro sim to an official at&t nano sim for my gophone by calling at&t (didn't want to cut my sim down to a nano) and was lucky wasn't told to go to an at&t store because my guess is the rep who did the swap may not have been trained on the new procedure yet, or perhaps more likely because called in using my gophone where they could see on the caller id that the number was mine. certainly, if called in on another phone on a different number, they probably would have told me to go to an at&t store.

      Delete
  12. AT&T FAQ on porting:
    http://www.att.com/shop/wireless/transferyournumber.html?tab=2

    ReplyDelete
  13. I could be wrong (not likely lol) but I think the PIN for AT&T postpaid accounts is the PIN that the subscriber used when opening his or her account, not the password used when that client later created - if he or she did - an online account.

    I believe the four-digit PIN you referenced is not used exclusively for bundled bills.

    Thank you.

    ReplyDelete
  14. It would be a good idea to include this post in the prepaid how to section.

    ReplyDelete
    Replies
    1. Thanks for the suggestion, I've this post to the Prepaid How To section.

      Delete
  15. PTel (PlatinumTel) customer service says that the account number for porting out is the 10-digit phone number and the PIN is last 4 digits of phone number. This does not match with the information provided here in this post. I got this information from two different CSRs during two different calls. Please verify and update the information if it is not the SIM id and five 0's.

    ReplyDelete
    Replies
    1. Where you able to port out successfully using the 10-digit phone number as the account number and the last 4 digits of phone number as the PIN?

      Delete
    2. Have not tried it yet. Will do at the end of the month. If this does not work out, I'll try the ICCID and five 0's. I'll definitely post what happens. I'm wondering if anyone frequenting this forum did port out of PTel recently.

      Delete
    3. As promised, here is the update. In response to my email request for account information / port out, I got the following reply from PTel customer service:

      Thank you for contacting PTel Mobile. To transfer number to a different carrier, please use your mobile number as the account number. We do not assign any pass words or PINs; however you may enter the last 4 digits of your mobile number.

      Followed this, and port-out was successful within a few hours. I think the PTel information in the post can be safely updated now.

      Delete
    4. Thanks for following up. I've updated the post.

      Delete
  16. Replies
    1. RingPlus: account number is the 9-digit phone number and password is your voice mail PIN.

      Delete
    2. Phone numbers are 10 digits. Please tell which 9-digit number to use. RingPlus is closing free accounts in some areas due to lack of advertiser to match with, and has given 4 days to convert to paid plan or port out.

      Delete
    3. You're correct. The RingPlus: account number is the 10-digit phone number and password is your voice mail PIN.

      Delete
  17. How about Ultra Mobile? How can I get the account and pin number?

    ReplyDelete
  18. For Consumer Cellular I tried using last 4 digits of SSN, but that did not work. Any other suggestions? Thanks.

    ReplyDelete
    Replies
    1. If the last four of the SSN didn't work you need to call Consumer support to get your passcode.

      Delete
  19. Thank you very much you save my life. It was the midnight and there is no customer vBulletin service for spot mobile at this time..my number is already ported to solavei. :)

    ReplyDelete
  20. How can i port my phone number from GoSmart

    ReplyDelete
    Replies
    1. Same as T-Mobile Prepaid. The Account number is your phone number phone , The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account pin"

      Delete
  21. How about Simple Mobile ; is 15# of the Sim card or phone # ?
    what's the default passcode
    Thanks

    ReplyDelete
    Replies
    1. The Simple Mobile account number is your phone number and the passcode is your online password (or last 8 digits of your SIM if you haven't changed it).

      Delete
  22. So if GoSmart is the same as Tmobile then one would have to add the 1 to the phone number for the account number, correct?

    ReplyDelete
  23. Also, can you port a number you just ported a month before? Example... ported from tmobile to gosmart last month... can I port to cricket next month or is there a time frame one must own a number before porting it again? Not sure if I'm making myself clear or not.

    ReplyDelete
    Replies
    1. There's no limit. You can port as often as you want.

      Delete
  24. Update on porting from Selectel: No PIN is assigned unless you request one. Selectel now displays a 8-digit number next to the word Account after you log in. I tried to specify my phone number as the account number per this article, but Selectel did not release my number for several days, until after I called them.

    ReplyDelete
  25. How to port out from BrightSpot mobile?

    ReplyDelete
    Replies
    1. I'm pretty sure it's the same as T-Mobile prepaid, account number is your 11 digit phone number (1-NNN-NNN-NNNN) and the passcode is your account PIN

      Delete
  26. Anything on porting from family mobile?

    ReplyDelete
    Replies
    1. I suspect it's the same as T-Mobile prepaid (account number is your 11 digit phone number (1-NNN-NNN-NNNN) and the passcode is your account PIN) but I haven't seen any documentation of that. I recommend calling Family Mobile and asking.

      Delete
    2. Dial #225# from the family mobile account and it will show you the account #.
      The password is going to be the pin number that the customer set up.

      Delete
  27. Anyone knows the account number and password for Jolt Mobile?

    Thank you!

    ReplyDelete
  28. Replies
    1. I believe the account number is shown when you log into you account on the BYO site and the PIN is the last four digits of your phone number. I recommend calling BYO to be sure.

      Delete
  29. Red pocket mobile?

    ReplyDelete
    Replies
    1. Red Pocket GSMA uses an account number and passcode that you have to call or chat with them to get. I suspect that CDMAS, CDMA(V) and GSMT are the same.

      Delete
  30. chit chat mobile?

    ReplyDelete
    Replies
    1. I don't have porting information for Chit Chat. You will need to call them and ask.

      Delete
  31. I believe Simple Mobile account number is last 15 digits of sim.

    ReplyDelete
    Replies
    1. Why do you believe that? Did it work for you? Everything I've seen says the Simple Mobile account number is the phone number. Of course, it could have changed but I need evidence of that before I change it in the post.

      Delete
    2. the account number is last 15 digits of the sim card number and the password is the last 8 of the sim. I have done 3 port ins from simple mobile to boost today with this information.

      Delete
  32. I had ultra mobile. Sign in online in the upper left corner is the account number. I never had to do a port with them. When I pay the bill its usually in that corner.

    ReplyDelete
  33. SimpleMobile customers you account number is last 15 digit number of SIM card number!!!!
    Not as mentioned above.

    ReplyDelete
    Replies
    1. Thanks, but what is the source of that information? Did you read it somewhere or did you successfully port out of Simple using the last 15 digits of the SIM ID?

      Delete
  34. You overcomplicated the Boost Mobile instructions. All you need to do once you get to a live person is say "Hi, Can you please give me my account number for personal record". Once you say that the Boost representative no longer have any grounds to ask any follow-up questions and will give you the account number without transferring you to another person.

    I know this because I've done this countless times for customers at my prepaid store. Once you're talking to someone you'll have your account number in two minutes tops.

    ReplyDelete
    Replies
    1. Anon, that can get you fired for fraud. Calling on behalf of a customer in search of their account number is illegal under every states statutes. Good luck to you sir/madam

      Delete
  35. My Ptel port-out failed; Ptel's system said my line was not active, even though I had $ and two days left. T-Mobile case work department started a trouble ticket for the porting department, but I did not hear back for a day. I called Ptel to release the number. They said their system error was fixed, and found my port-out request.
    >>Ptel told me that for the last several weeks they have been using PIN# 1111 for all accounts (your Ptel phone number). Unless you use 1111 as your PIN, Ptel port-out requests will fail.<<
    Ptel says this is to enhance security and make it easier for customers (!).
    Sounds like a 'save' technique to me.

    ReplyDelete
  36. The Boost Rep gave me the account # no questions asked.

    ReplyDelete
    Replies
    1. I came here to post the same thing!

      Delete
  37. Is there faster way to get the high security password from metro pcs i dont walk in the store because everything u ask they always want to charge u

    ReplyDelete
  38. you have a mistake with Simple Mobile. The account number is either your 10 digit phone number or the last 8 digits of your sim card. the account pin is ALWAYS 0000.

    ReplyDelete
  39. I just now called to get the info from Virgin Mobile. It took very little time to get through to the person. He gave me the account numbers quickly, with no questions. I had to volunteer why I was leaving, in fact.

    I suppose I might miss that high level of CS when I am dealing with Cricket from now on...

    ReplyDelete
  40. I just ported from Ptel. Ptel now has passcodes. You can get it from Customer Support or from your account on their website. Just login and click on My Account.

    ReplyDelete
  41. I've just called Net10 and the rep has confirmed that the IMEI is the account number and there is no passcode. If the passcode is needed, any number can be used, he's said.

    ReplyDelete
  42. Been trying to get a live person on BoostMobile for the longest & got tired & quit after a week. Finally spoke to a live person did after reading this article & got my account number. Great job on this.

    ReplyDelete
  43. So, if i need to port out of verizon and port to straight talk what would i need? I have a prepay phone and no idea what my account number or pin is. Im not registered on myverizon, it just wouldnt let me. Anyway, im not bringing my verizon phone, just the number. I really appreciate the help

    ReplyDelete
    Replies
    1. You need to call Verizon to get your account number and PIN.

      Delete
  44. Just tried to port mine over from Verizon, after 30 minutes of repeating my name, address, account info, I gave up. Outsourced is fine but when I'm unable to understand them or they don't understand me it's gets frustrating. I was in the AT&T store and they had me call in because they couldn't do the transfer in the store. I'm keeping my new number. I'm staying with AT&T because of cheaper rates.

    ReplyDelete
    Replies
    1. You might not need this now. It is an old post and maybe you already solved that. I had a problem with a port and they gave me a number I believe is the port department. Here it is 877-567-4899. Hopefully it is still good. Sometimes I wonder about Verizon? I hope it helps.

      Delete
  45. I imagine it should be the same as regular Virgin Mobile which is call them and ask for your account number and passcode.

    ReplyDelete
  46. Thank you for your effort; just to share with you that the account number for Simple Mobile is the last 15 digits of the sim card; I own a cell phone store and I do a lot of port-ins from simple mobile using the last 15 digits of the sim number. Thanks again.

    ReplyDelete
  47. Register to access your account online and your Account number is displayed in your profile section. The Pin#: last 4 digits of your cell phone number.

    ReplyDelete
  48. This site was very helpful.

    ReplyDelete
  49. Actually, lycamobile pin number is the customer identification code that you get on the first message you get when you activate your SIM. It is a four digit code. For the account number you can call them (they are sooo nice, it was a pleasure spoke with them) or either chat online. The online chat works really really good! It was a pity I left lyca for h2o, but tmobile network and its limitation sucks!

    ReplyDelete
  50. Update: Ultra mobile account number shows at the online account system top left side after login, PIN is your last 4 digits phone number

    ReplyDelete
    Replies
    1. Im switching from Virgin to cricket but want to keep my virgin number. How do I do that?

      Delete
    2. Get your account number and passcode from Virgin first.

      The Cricket online activation page has a option for porting numbers where you need to fill in your Virgin info. Or if you are activating in a store or by calling just tell them you want to port your number and they will ask you for your Virgin info.

      Delete
  51. Ok thank You! I will try that in the morning.

    ReplyDelete
  52. Is there a way to find out what my sim code is? Virgin will not give it to me.

    ReplyDelete
    Replies
    1. sim code? There's no such thing. The closest I think of is your SIM ID which is printed on your SIM and isn't needed for porting.

      You only need your account ID which Virgin CS should give you if you ask and your passcode which is your birthday in 6-digit format (2-digit month/2-digit day/2-digit year (example: 011065 for January 10th 1965) UNLESS you changed it to something else.

      Delete
  53. when I put my sim card from my old virgin phone into my new cricket phone it pops up saying sim network unlock pin.

    I called Virgin Mobile and asked for my pin and they wouldn't give it to me they also told me that I cannot transfer a virgin number to a new phone until February 11th.

    The next day I did call back and asked for my account number so they gave it to me.

    the problem I am having now is when I first got my new cricket phone and I was trying to transfer phone numbers the customer service person at cricket told me that I had to have a temporary phone number before I can transfer numbers so she gave me a number.

    yesterday I called cricket back with my account pin from virgin to transfer numbers and that customer service person told me that since I already had a number with my new cricket phone that I was going to have to go another SIM card and purchase another phone plan in order to activate my new phone with my phone number.
    Its more of a pain in the but then it should be but I have had the same number for years. Is there any way to bypass all this? Or a way to use my sim card in my new phone from my old phone?

    ReplyDelete
    Replies
    1. Even with the network unlock PIN, a Virgin Mobile SIM will never work in a Cricket phone, incompatible technology, Virgin is CDMA, Cricket GSM.

      Cricket is right you really do need a new SIM to port your number. Once a Cricket SIM is activated Cricket can't or won't let you port a different nunber to it

      Delete
  54. With a new SIM I would have to pay for another month of service correct?

    ReplyDelete
    Replies
    1. You should not have to pay for an another month early. You are keeping the account and just changing the SIM and number.

      Delete
  55. Thank you so much for your time and help!

    ReplyDelete
  56. I have been trying to find the ten digit acct number for Verizon prepaid! and im going nuts cause I cant talk to a real person!!! any advice!

    ReplyDelete
    Replies
    1. http://www.verizonwireless.com/wcms/contact-us.html

      Go to live chat and ask for your account number

      Delete
  57. WHATS THE account # for TELCEL and pin

    ReplyDelete
    Replies
    1. It's probably the same as for Straight Talk but I recommend calling Telcel America to be sure

      Delete
  58. Replies
    1. Dial #BAL# (#225#) from your Family Mobile phone to display your account number.
      It's also on myfamilymobile.com. Under Account Summary > See current/past bill details.

      I'm not sure about the passcode. It's prpbaly the password you log into myfamilymobile.com but I recommend you call Family Mobile to verify that.

      Delete
  59. walmart family mobile account number is #225# it will show a balance then it show the account number

    ReplyDelete
  60. I want to port myself is that posibble? Or I need an expert to do that not sure if I missed that post or it not poster. Thank you

    ReplyDelete
    Replies
    1. You can definitely do the port yourself, that's what most people do. Read the bullet points in the first paragraph, they tell you what you need to do.

      Delete
  61. Do you know if you must have minutes available on your AT&T GoPhone to be able to port it to GV?

    I ordered a refurbed $10 GoPhone and requested a port from my Verizon FIOS landline number at the same time. I activated the phone and port is said to complete at midnight (confirmed by customer service and https://www.att.com/port/lnpCheckPortStatus.do ). I am wondering if I actually have to pay for minutes. I got my 12 digit account number from 888-898-7685.

    Thanks!

    ReplyDelete
    Replies
    1. Update: My port was completed to GoPhone by Verizon FIOS. They emailed me to say it was complete, and asked me to call them because I had a Triple Play and they wanted to be clear on my remaining services. I switched to a Double Play (fyi, my 24 mth contract with them was up).

      I could not "call" my GoPhone. All Google Voice was saying it was still ineligible to port. I gave up and put $10 worth of credit on it. Now I can use my GoPhone by dialing my "old" ported home phone number.

      I entered my phone number into Google Voice and where it said it was previously ineligible to port, it was now eligible. I entered the number, filled out the account number for ATT GoPhone account (different from the phone number, and obtained by calling ATT, previously). Now I am waiting for ATT to port to Google Voice. Google Voice acknowledged my request, and said it should be completed within 24 hours. I have my fingers crossed. I am a bit concerned because the GV form never requested my PIN/password for the ATT account.

      Delete
    2. Thanks for confirming that a new GoPhone account needs to be funded before you can port a number from it. I suspected that was the case but wasn't sure.

      Others have reported the issue of Google Voice not asking for the PIN/passcode. The solution seems to be to wait for the port to fail when you should get an email from Google Voice directing you to a page where you can enter or the passcode, account number etc.

      You can check the port status at https://www.google.com/voice/porting/status

      For help with Google Voice porting, post you issue or question on the GV Forum at https://productforums.google.com/forum/#!categories/voice

      Delete
    3. Received a confirmation email that port was in process at 8:36 am on day 1 (and would take approximately 24 hours), on day 2 at 8:45 am, I received an email saying the port was complete. 24 hours and 9 seconds!

      Success!

      Delete
  62. Dennis: Thanks for your reply.

    I will post an update when something happens.

    In the meantime, I looked in the GV forum where I found this promising thread:
    https://productforums.google.com/forum/#!searchin/voice/port$20pin/voice/T_XX5XBpeuo/oB575rELr4EJ

    Subject: Port from AT&T Go Phone, Wasn't asked for PIN #
    Resolution: "Well, the first attempt went through regardles of no pin. Go figure. Thanks again for your help."

    Fingers crossed.

    ReplyDelete
  63. HoFo ID Grateful4adviceMay 1, 2015 at 8:42 PM

    I am trying to port from Cricket but they have no idea about the number described in the Cricket section above. "The passcode will be your Authorization ID (or "AID")." If anyone has successfully ported from Cricket, I would appreciate knowing where to find the AID. Thanks

    ReplyDelete
    Replies
    1. When porting from Cricket, the passcode is the 4 digit number you create to access your account when speaking to a rep or making a payment at a retail store. And as a side note, account number can be found in the mycricket app. It's at the top left corner of the page.

      Delete
  64. It's not under the MY Account tab on Cricket's website, I checked.

    ReplyDelete
    Replies
    1. When you call Cricket to get the account number just ask them for the passcode too.

      Delete
    2. the aid is a 4 digit pin number they created when activating with cricket. Most of the time it is the last 4 digitsm of the customers social security number.

      Delete
  65. Does any one know the info for family mobile?

    ReplyDelete
  66. HOFO Id: Grateful4AdviceMay 6, 2015 at 5:16 PM

    Thanks Dennis and Anonymous 5/3 2:08 pm

    ReplyDelete
  67. Ting GSM update: See your online account for port-out info. They assign a unique 10-digit account number and a 6-digit PIN. Worked perfectly on the first try.

    ReplyDelete
  68. Walmart's Family mobile you can get their account number by dialing #225#

    ReplyDelete
    Replies
    1. Do you know what the passcode for WFM is? Is it your onlime account password, last 4 of phone number or something else?

      Delete
  69. Given that Boost is now doubling data for new customers, what would be the easiest and cheapest way to port out of Boost and porting back in?

    ReplyDelete
    Replies
    1. Probably T-Mobile Prepaid. The last I head they let you port out without funding you new account so it will just cost you the price of a SIM which is around $5 on Amazon or sBay or $10 at Target or eBay stores.

      Delete
    2. So if I understand this correctly. I buy an unactivated SIM card, go to TMo's website, activate and port in my Boost number. Wait for it to complete. Then go to a Boost Mobile store and port back in?

      Delete
    3. It's worth mentioning that I have a CDMA phone not GSM. Will I need to buy a GSM phone to port into T-Mo?

      Delete
    4. Yes, that's what others have done on previous Boost promos. Someday T-Mobile might get wise and block never funded accounts from porting but AFAIK that hasn't happened yet.

      Delete
    5. re: not having a GSM phone, you don't need a phone to activate the SIM. The activation page does ask for an IMEI. Enter 15 nines as the IMEI if you don't have a real one.

      Delete
  70. So i ported my vzw number to sprint and i forgot to save my account #. If i call vzw will they give me the account#?

    ReplyDelete
    Replies
    1. They should, also if your a a Verizon postpaid customer, the account number is on your bill.

      Delete
  71. This is probably the most helpful article I've read online. EVER! Thank you very much for taking the time to write this.

    ReplyDelete
  72. I use T-mobile family plan, I am not the primary account holder. How can I change to ultra mobile if I do not know the account number and pin number? Or how can I know the account number and pin number?

    ReplyDelete
  73. First Annual Tom's Guide Carrier Support Showdown -http://www.tomsguide.com/us/cell-phone-customer-service,review-2827.html

    ReplyDelete
  74. Can I port my prepaid Verizon number to H20?

    ReplyDelete
  75. Puretalk USA port-out requires your phone number and account number, which is shown in your online account. There is no security PIN.

    ReplyDelete
  76. This is great person. very good.

    ReplyDelete
  77. Does anyone know how to port out of US Mobile? There does not appear to be an account number shown in the OLAM system.

    ReplyDelete
    Replies
    1. *If you are unsure about your Account Number or PIN, please contact your carrier, tell them that you need the Account Number and PIN specifically because you want to port your number.

      Delete
    2. With US Mobile you must contact them, to port out.

      Delete
  78. I was having trouble getting through to Virgin Mobile because my account lapsed (their phone voice bot insists on money before it'll let you do anything) and I found this tip on another page that lets you find it right in your login page, worked perfectly:

    Log in to your Virgin Mobile account
    Right click anywhere on the page
    Select "View Source"
    Open a browser search box (CTRL + F on a PC, Command + F on a Mac)
    Search for "ban-id" or "ban"
    Note the number listed next to the ban-id; this is your account number

    Alternately, you can view your cookies for the ".virginmobileusa.com" domain and it will be listed under a cookie with the name "ban."

    ReplyDelete
  79. Excellent Jesse! Thanks so much, you just saved me 8 hours of waiting. Just as a reminder to those focused on your post, as Dennis said earlier, the required account number is 9 digits long. (I also found a "Subscriber" number in the html source code which is 11 digits long. No idea what that is for.)

    ReplyDelete
  80. I had a customer that had Telcel America I referred to this site and no luck. but i figured it out Telcel America is the same as Tracfone!!

    ReplyDelete
  81. To port out Ring Plus number the PIN is 6 digit MSL number, you can find at Dashboard.

    ReplyDelete
  82. Can a carrier refuse to accept port of number from a particular area code? For example - the local C Spire store is telling me they do not accept ports from outside their "blueprint"

    ReplyDelete
    Replies
    1. Yes, numbers can only be ported if the receiving carrier has a presence in the rate center that the number belongs to. A rate center is typically one or two exchanges in a single area code.

      Delete
  83. Hmmm .. I have ported this number a few times and never had that issue. Unfortunately Google Voice doesn't have one there either :(

    ReplyDelete
  84. Thank you so much for this post! You saved me from the highly dreaded phone call to Virgin Mobile customer service. That source page thingy is pure genius!

    ReplyDelete
  85. I'm trying to port lycamobile prepaid to Ptel. Unable to get the a/c# from Lyca. It's challenge to get hold via email/chat/call. Shared cell# as a/c but it didn't work. Any suggestions? Thanks



    ReplyDelete
    Replies
    1. You can only get the account number from Lyacmobile so keep calling. You could also try their Twitter or Facebook Page. The Twitter account seems to be pretty responsive to help requests.

      Delete
  86. Hi Dennis,

    I would like to add TextNow to the list. They do not have account numbers. You use your login to your account page as your account number. Also your password to your account page is your password. In some cases the password is not asked for if you are talking to a CS Rep. So to sum it up Account Number is your User login name. Your password is your login password to your account page.

    ReplyDelete
    Replies
    1. Did you successfully port a number from TextNow to another operator using your TextNow login and password as account number and passcode?

      Delete
    2. Hi Dennis,

      Yes I did Dennis. I also gave a heads up to TextNow to give me a call if there were any problems. They did not call with any problems. I just have too many lines not being used but did not want to lose the number. Otherwise it is a good company. I hope that answers your question.

      Delete
    3. The user name and password has not worked for me porting out from textnow to ting. Have been on the phone with both companies multple times.

      Delete
    4. I was informed by TextNow customer service that their port out process depends on if the phone number was ported into TextNow or if the number originated with TextNow. For those numbers that were created by TextNow, the account #: username and PIN:password. (I'm not sure how it works if the username is not all numerical characters which is typically required for account # when porting). For those numbers that were ported into TextNow, the account # and PIN are consistent with the account # and PIN used to port into TextNow. To port in and then out of TextNow, the account # and PIN is the previous info from the prior carrier.

      Delete
  87. I also found out that if you are using a number from Bandwidth.com. It will be treated as a landline number. Even if your cell carrier gave it to you. I wanted to port to another company and the checker said it was available to port. They called back saying it would take longer because Bandwidth numbers are treated like landline numbers. So it took an additional two days. I hope that info helps.

    ReplyDelete
  88. how to port from lycamobile to ultra ?

    ReplyDelete
    Replies
    1. You need to call Lycamobile CS at 1-866-277-3221 to get your account # and password. You enter the Lycamobile account # and passcode during on Ultra's Activate Ultra SIM page.

      Delete
  89. Verizon Prepaid also accepts the 10-digit phone number as the account number as long as the 4-digit PIN is correct, even if you have a 4G LTE account.

    ReplyDelete
  90. Just ported my roommate's number from Net10 to Sprint. The last four digits of the account holder's social security number also work in the absence of a PIN (ie: if you forgot what it was, or aren't sure if you changed it or not).

    ReplyDelete
  91. " AT&T Landline - Account # is the 9-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of your bill."

    Just checking if this is a typo, you mean 10-digit phone number right? And those 4 digits on the bill for the PIN have a space?

    So if my bill has " account number 212 555-1234 567 8" the PIN would be 5678?

    I really need to port to a VOIP, land line is too expensive. I really want make sure my porting info is correct the first time. I have already set up a VOIP with a new number, but they charge $15 to change numbers, I dont want the port to fail because I gave the wrong info and then they want to charge $15 to try again (I dont know if they charge like that).

    I could just call ATT to ask but I recently dropped their Internet, now they call me every day to try to get me back, I know they will try to sell me more services so I will try not to call them.

    ReplyDelete
    Replies
    1. 9-digit is a typo. The account number is your 10 digit phone number. In your example the PIN is 5678.

      Delete
  92. I lost my phone so i dont know how i can port my old number to the phone im about to buy. I have tracfone. Without the phone i dont know how to do this since i have no access to the imei. Im sure others have run into this problem before. Am i just screwed and will have to get a new number?

    ReplyDelete
    Replies
    1. If you set ever up an account on tracfone.com, log in to it and click the "Display all details" link to see the IMEI serial number.

      If you don't have an account try using the online Chat on TracFone's FaceBook Support Page to ask TracFone for it.

      Delete
  93. Id like to say that obtaining your account number from virgin mobile is very inconvenient and i feel its that way on purpose. They drill you with questions about their service and leaving, then act like they wont give it to you. I was a three year customer and was offered a free phone to keep that specific number on the account in place of finding out the account number. Before all this though, it was hard to talk to an actual representative bc most of the options were comuterized.

    ReplyDelete
  94. Has it changed just recently that tmobile prepaid account number must not include #1 at the beginning?
    (on the post above, still shows :
    Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number.
    Please enlighten me.thanks

    ReplyDelete
    Replies
    1. I ported from Tmo to Boost last month and used the 1.

      Delete
  95. I am currently waiting for my number to port from blue wireless to metro pcs. I provide the passcodes and numbers. I can make outgoing calls and my number shows up however not getting any call.

    ReplyDelete
  96. I ported from tmobile walmart prepaid plan to puretalkusa using puretalk's web activate section. It asked for a bunch of info about my tmobile account: phone number, pin, email address, last 4 digit of ss#, etc. I'm sure I didn't give my ss# to tmobile, so I just repeat my pin# in that field. It was ported within an hour!

    ReplyDelete
  97. Hi Dennis, Thanks a lot for your post, I've already used several times. Thank you!
    I have a problem that every time I tried the mobile number of H2O to google voice, google told me to just information of account number and password.
    Now they require a few more details: Account holder's first name, Account holder's last name, billing address Account, city state and zip code.
    The problem is that I can't provide them that my Sim Sim in H2O is without Bill, but is paid through an agent each month.
    What can I do?
    Thank you!

    ReplyDelete
    Replies
    1. Just give Google the extra information they require, H2O should ignore what it doesn't need.

      Delete
  98. FWIW, the H2O rep wanted the port-out request already in their system before they would release the number. If you already have the SIM number and the PIN (last 4 of the SIM number), you might as well initiate the port to the new carrier before trying to call H2O for a release.

    ReplyDelete
    Replies
    1. That's the way all ports work. They have to release the number to another carrier, which requires a carrier request.

      Delete
  99. EcoMobile: Secret account number - you have to call them before your port request. Budget 15-20 minutes hold time for the new CS rep to understand what you are asking him, and get the answers from their resident expert. You will have to provide your user name, phone number and account email address to get your account number.
    PW/PIN: Last 4 of your phone number.

    ReplyDelete
  100. Hello, I need to port from cricket to tmobile. I called tmoible and they said they need the account number, PIN, and password. Do they really need my password? I dont trust them.

    ReplyDelete
    Replies
    1. Dont give him the passcode billytehkid (sic). They will steal all of your stolen money. Just get a new phone number.

      Delete
    2. The password should not be needed just give them the account number and PIN. If they insist on your password and you are worried about it give then a fake one. Or if you only use that password on Cricket there's no risk in giving them the real password as your Cricket account will be closed when you port out unless you have multiple lines on your Cricket account.

      Delete
    3. I do have multiple lines on cricket. Porting my sister's number to t mobile so she can use it on her new iphone
      .
      Ok, I will try to give them a fake password; if it fails, I will change the pass to a temp until it ports.

      Delete
  101. The best way to get to Boost Customer service is actually as follows:

    Dial 611 from the boost phone, OR call 866-402-7366 OR 888-266-7848 from a different phone. Don't know why they have two phone numbers but hey it's Boost who knows why they do anything they do...

    Press 1 for English (o oprime 2 para espanol supongo), press 1 again if calling from boost phone or enter phone number plus # if calling the 866/888 number.

    Wait for the billing info to end....

    "if you would like to make a payment...." press 2, if he reminds you a payment will be due (they don't always say it) press any number, then the menu comes up - press 5, then 0, then enter 4-digit pin and press #. No waiting necessary.

    "We will get someone to answer your call as soon as possible. Your estimated wait time is probably rather high"

    Note, pressing # key is optional but gets things done much faster.

    I port boost #'s over every day. This method is the fastest I've found

    ReplyDelete
  102. Just done this for moving from Virgin and used the View Source/ban-id hint and it seems to have worked fine for the online order I was doing. Thanks a bunch!

    ReplyDelete
  103. OMG thank you so much. Having to look at the HTML is so stupid... You're awesome <3

    ReplyDelete
  104. The Verizon prepaid account number is available on the My Verizon page by "viewing page source" and searching for "account." You still have to add 00001 to the end. Also, the pin is the last four of your phone number unless you changed it.

    ReplyDelete
  105. Confirming that this worked for Virgin Mobile for me tonight. Thanks!!

    ReplyDelete
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