Customers of Sprint MVNO PrepaYd Wireless had their service cut off Tuesday with only five hours notice from the company.
PrepaYd posted a message on their Website blaming Sprint. It in itially read:
PrepaYd Wireless recommends you take your phone and switch to another carrier.
PrepaYd is what is known as a Sprint MVNO. There are many Sprint MVNO’s that can activate your phone but as we lost our Sprint service with little notice in our opinion they could too.
If you need help transferring your phone to another carrier please CLICK HERE.
Thank you for your loyal patronage.
Sprint customer service numbers are toll free 888-211-4727 800-877-4020
If you feel sprint is a monopoly and or practices unfair business practices email a complaint to the U.S Department of Justice. Antitrust.Complaints@usdoj.gov ADA.firstname.lastname@example.org
If you feel Sprint should have given you at least 30-90 days’ notice prior to shutting down your phone we suggest you email a complaint to the U.S. Federal Communication Commission the FCC
Tom.Wheeler@fcc.gov Mignon.Clyburn@fcc.gov Jessica.Rosenworcel@fcc.gov Ajit.Pai@fcc.gov
I blame PrepaYd, not Sprint, for customers losing service and potentially their phone numbers. They were PrepaYd's customers not Sprint's. Sprint has several dozen MVNOs and doesn't have a history of shutting them down without warning. There must have been some sort of contract dispute between the two companies. PrepaYd has known the shutdown was coming since at least Feb 14 when they notified their dealers that their Sprint agreement was being terminated and advised dealers to port PrepaYd customers to other operators. Why did Prepayd wait until the last minute to notify users?
At this point I don't know if it's possible for customers to port their numbers to another operator. I recommend emailing email@example.com asking for your account number and passcode which are generally needed to do a port. Unfortunately I haven't heard of anyone getting a reply from PrepaYd.
Update 3:35 PM PT, 2/26/14: It doesn't look good for customers trying to save their PrepaYd phone numbers. A PrepaYd Wireless dealer tells me he's tried to port PrepaYd numbers to other operators today and the ports have not been going through.
PrepaYd has updated their site with the following message:
Many phone subscribers have been asking how to recover their phone number. It is our understanding the only way to recover your phone number is for Sprint IT to restore your MDN to hotline status we sent an email to the following people asking them to do that at 10:30 A.M. PST Wednesday February 26 2014.
If we do not get a response from Sprint in 3 hours we will post their names and phone numbers so you can contact them.
Mobile Number Port UPDATE 11:35 A.M. PST February 25 2014
UPDATED Sprint Response:
unfortunately once a device is deactivated the number is released from that device and put back into the pool of available numbers for use by Sprint retail and MVNOs. There is no practical way for us to grab these numbers and reactivate them so they are available for port requests. Also, if the PrepaYd sub originally ported their number from another carrier this number was immediately returned to that other carrier when we deactivated the PrepaYd sub so some portion of these numbers are not even in our system any more.
Mobile Number Port UPDATE 12:09 P.M. PST February 25 2014
UPDATED RESPONSE FROM PREPAYD TO SPRINT
Our Processor has informed us in the past one of their Sprint MVNOs had a disgruntled employee deactivate tens of thousands of active Sprint MVNO subscribers and that they were later recovered. Are you stating this ability does not exist anymore? I'm sure if someone mistakenly expired all MDNs of one of the other MVNOs or Sprint Prepaid Brands there would be a way to recover the MDNs. We can provide a list of numbers that were originally provided by Sprint if that helps to recover those MDNs at minimum. Thank you.
Update: 7:30 PM PT 2/27/2014: Sprint has temporarily reactivated PrepaYd customer's phones so that they can port their numbers to another operator. I don't know how long the phones will stay active but I don't expect it to be for long.
Contrary to earlier reports, you do need your PrepaYd account number and pass code to do a port. The only way to get that information currently seems to be by contacting a PrepaYd Wireless dealer. At the moment, the PrepaYd dealer portal is still available and it shows customers account credentials. The PrepaYd Website's dealer locator is also still working. Un-check the "Show national retail locations plus re-up locations" to limit the search to full service dealers.
Almost all PrepaYd dealers sell service from multiple operators and should be able to help port your number. If you want to keep using your PrepaYd phone you need to port to one of the other Sprint MVNOs that support BYOSP including EcoMobile (855-825-8855), Ting (855-846-4389), Red Pocket CDMAS (888-993-3888), Expo Mobile (800-818-1597), RingPlus (310-919-0915) or Chit Chat (855-440-3464) and see if they can do a port.
Update 8 AM 1/31/14: Even though at least some PrepaYd customers phones are working again and dealers are able to see the customers account numbers on the dealer portal, most ports outs are reportedly failing for unknown reasons. If you have a number you care about and want to save, I recommend filing an FCC complaint at www.fcc.gov/complaints. One that page choose "Wireless Telephone" then "Billing, Service, Privacy, Number Portability, Unlocking Devices and other issues" or by calling 1- 888-CALL-FCC (1-888-225-5322) M-F 8 AM - 5:30 PM ET.
I'll update this post if the situation changes.
PrepaYd Wireless Emails Users Telling Them to Port Out Today
PrepaYd Wireless is in Trouble, Customers Need to Port Out NOW