ptel.com Website were brought down Wednesday by what the company is calling a "major hardware failure" that also took out their database servers. The company was able the bring up a temporary Website yesterday, but the call center is still down as of 9AM PT Friday. The company is working around the clock to restore operations but has not said how long that will take.
Customer's PTel phone service is unaffected except for users who were unable to add funds to expiring accounts. Several users have also reported being unable to make international calls. The 7835 and 7801 short codes to check your balance and add an airtime PIN aren't working either.
Late yesterday, PTel setup a temporary Website at ptel.com with a contact form for users who have lost service. PTel posted on HowardForums that they will restore or continue service at no charge for users who contact them via the Web form. They also said that no one will lose their phone number or pay as you go balance because they were unable to top up because of the outage. Users can also get updates and contact PTel on Facebook.
Although this outage is reminiscent of what happened when several other MVNOs that abruptly went out of business recently, I have no reason to believe this outage is anything other than the hardware failure.
Update 5/31/2014 8:30 AM PT: The PTel Website is back with everything working except call records which stopped working a couple of weeks ago.
Related: Prepaid Operator Profile: PTel Mobile