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PagePlus Cellular Extends Customer Support Hours

Verizon MVNO PagePlus Cellular has extended their phone and chat support hours. Support is now available from 9 AM until midnight ET Monday - Saturday and noon to midnight Sunday. Beginning June 30, support will be available 8 AM to midnight 7 days a week.

This is a welcome change especially for customers on the West Coast. Support used to close at 10 PM ET (7 PM PT) M-S and 8 PM ET (5 PM PT) on Sunday.

I'm happy to see positive changes like longer support hours coming to PagePlus. The company has long been known for having better than average US based support. PagePlus was acquired by TracFone in January and many feared that the new owners would shift support to TracFone's mostly offshore call centers, which have a less than stellar reputation. So far, at least, that doesn't seemed to have happened.

PagePlus, which was founded in 1993, is one of the oldest prepaid MVNOs. It offers a variety of plans starting with a $2.50/month pay as you plan for light users. Unlimited plans start at $39.95/month for unlimited talk and messaging and 1 GB of data. PagePlus offers a line of inexpensive basic phones and entry level Android smartphones and also allows customers to activate most non-LTE Verizon phones with the exception for devices sold for use on Verizon's own prepaid plans. For more about PagePlus, see Prepaid Operator Profile: Page Plus.

Source: PagePlus Facebook page

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15 comments:

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  1. But...service was supposed to get WORSE under the thumb of Carlos Slim and America Movil!

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  2. Now all Page Plus needs is the Moto G. They need to have 1 decent updated phone for people that just want to buy a phone and activate it.

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  3. Stop charging taxes and fees to renew monthly plans on the Page Plus website!!!!!!!!!!!!!!!!!!!

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    Replies
    1. You can protest that policy by boycotting the PagePlus site for refills and buying your PINs from CallingMart.

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    2. Thanks Dennis, will do. Just do not go to prepaidwireless for those PINS. They charge a fee as well.

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  4. Who is to say that the extended hours are not shifted to off shore C/S?

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  5. Extended customer service hours does not help me. I want access to 4G phones WITHOUT having to flash them.

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  6. HOFO ID. Grateful4adviceJune 12, 2014 at 6:07 AM

    Buying your pins from third party sites does not send a message to Page Plus but leaving Page Plus does. Verizon Prepaid now has unlimited talk and text and 1.5 GB data for $51.67 / month before discounts. They have much better customer service than PP and two great phones for under $100 ( Moto G and a similar LG model I can't remember )

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    Replies
    1. Sure, if you want to pay VZW $51.67/month. But for the same coverage, Page Plus gives you unlimited talk, unlimited text/MMS, 100 free international calling minutes, and 1 GB of data for only $39.95/month.

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  7. I have the Verizon Moto G on Verizon Prepaid and I pay $46 a month for 1GB of data. I brought a phone from Best Buy and activated it. Simple. I use Callingmart to pay my bill. Simple. Page Plus requires work that the average customer does not want to deal with it.

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  8. I ordered a ST iPhone 5 online. I use a major PagePlus dealer and pay $36.71/month for Unlimited TnT and 1gb of data. My dealer activated the phone in 5 minutes, and it autoprogrammed perfectly on the first try.
    My dealer renews the plan for me every month, and handles any issue directly with PagePlus. I do not have to wait for a new discount code, remember to buy it and load it on time, or call customer service if something goes wrong (I could do all that and use Callingmart, but I would pay almost $1 more per month and have to do all the work.)
    >>Could not be simpler,<< and I save $9.29/month or $111.48/year compared to Vz prepaid. This savings will pay back the extra cost of my iPhone 5, which is a lot nicer than an entry-level phone. Same Vz service.

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  9. This is a good step, but not quite there. Any utility or similar business that provides a service 24 hours has no excuse for not providing service during their operating hours.

    "9 AM until midnight ET" only flies if the service is in operation only during these 16 hours.

    They are at 67% of where they should be.

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    Replies
    1. Be careful what you wish for. Running a call center is expensive. If you are willing to pay the price for 24/7 support Verizon Prepaid has it.

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    2. No excuse? Try thinking about it. This is a very competitive, low-margin business. 24x7 means another shift of workers, which includes supervisors. Huge healthcare cost, or fines. Training, leave, workers comp costs and more. Will customers like you willingly pay more, or will they leave to save a few dollars/month with a company that only has cheap, offshore CS? Running a business does not mean giving people everything they want. They have to be wiling to pay for it.

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  10. "..many feared that the new owners would shift support to TracFone's mostly offshore call centers, which have a less than stellar reputation. So far, at least, that doesn't seemed to have happened."
    It has happened.
    I made 3 calls to Pageplus customer service over the past week. All 3 calls went to an offshore center. Pageplus system cancelled our number on the service end day (number deleted from their billing system) so my dealer could not renew the plan in time. They also took our $40+ balance. The ladies spoke and understood English well, and kept me on hold while they waited to contact supervisors. Lots of background talk in Spanish during my conversations. The first supervisor discovered their technical error and confirmed my prior balance. After a second long call and a wait of 1.5 days, they restored my phone number to the billing system, allowing me to renew my plan. Then a third supervisor restored my confiscated balance. Good ending, but this is a case where my good dealer's autopay option would have saved me a lot of time and hassle.

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