Brightspot Mobile are reporting that their data is being throttled when it shouldn't be and the company seems unable to fix the issue. It looks like there's bug that's affecting the way data is tracked on the $35 plan. That plan includes 300 minutes, unlimited texts and unlimited data with the first 3 GB delivered at high speed. After 3GB data is throttled to approximately 128 Kbps for the rest of the plan month. When the plan renews data is supposed to return to high speeds, which in the case of Brightspot means HSPA+ which can be as fast as 10-20 Mbps.
The issue is affecting some, maybe all, users on the $35 plan. The data used counter is not being reset when the plan renews. Users can see this on their online account management screen which shows the minutes, texts and data used for the current plan month. For users hit by the bug, when their plan renews, the minutes counter is reset to zero but the data and texts counters aren't. When the data counter, which erroneously includes data from the prior month or months, hits 3 GB the users are throttled.
There are multiple users affected by this bug which seems to have started around 7/26. There's a HowardForums thread about Brightspot with over 120 posts, the majority about this issue. There are at least five different users reporting the problem on HowardForums plus one on this site and another on Reddit.
Users affected by the data renewal bug have has an extremely hard time getting it fixed. Of the five HowardForum's users only one "nspears" has gotten the issue completely resolved and that was only after going to the extreme measures of filing an FCC complaint, writing letters to Brightspot and Target RedCard Services and calling Brightspot support more than nine times.
Another user, "oplb" called 7 days straight and finally got a Brightspot supervisor to remove the data speed throttle although his or her data counter still has not reset for two months in a row. User, "jellied" wasn't able to get the problem fixed and ported his/her number to another carrier and asked Target for a refund which was refused. HowardForums members exit88 whose had the problem since 7/26 and shamup who just got hit by the bug today when their plan renewed today are still waiting for a fix.
Affected users who call Brightspot say they are told that a ticket has been issued and the problem will be resolved in 24 to 72 hours. However, not a single user has reported getting the problem fixed by reporting it and letting customer service submit a ticket. The two users who did get the problem wholly or partially fixed did so by going to extremes like filling a FCC complaint or refusing to accept the ticket solution and insisting to a Brightspot customer service supervisor that the problem be fixed right now.
The Brightspot $35 plan would be a great deal if it worked as advertised. But based on user reports I recommend avoiding it until Target and Brightspot can resolve what looks like a serious breakdown in both customer support and the plan's technical implementation.
If you are a Brightspot customer on the $35 plan have you have a problem with the data counter not resetting when the plan renews? If you have. were you able to get the issue resolved? Please leave a comment sharing your experiences.