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Lycamobile Pay As You Go To Require $10 Top Up Every 90 Days?

T-Mobile MVNO Lycamobile has made some changes to their terms of service that may effect users on Lyca's pay as you go plan. According to the new terms, top ups made since Aug 5, 2014 will expire in 90 days. That means that pay as you go users users will need to add at least the minimum $10 top up every 90 days to keep their service active. Currently Lycamobile pay as you go users only need to make a call, send a text or use data every 90 days to maintain service.

The only part of the terms of service that changed is Section 4.6 which now reads:

4.6 From 5 August 2014 any new top up credit shall expire ninety [90] days from the date of top-up or recharge. For the avoidance of doubt, this does not apply to the existing credit balance in your Account before 5 August 2014.

You can view the the old terms on the Internet Archive. The old section 4.6 was:

4.6 For the avoidance of doubt, any Top Up Voucher shall expire on the date stated on the Voucher (if any).

However section 4.6 is contradicted by sections 3.4 and 3.6 which read:

3.4 If you do not use your SIM Card to make a voice call, or send a message or data, or if you do not purchase a top-up using the Top-Up Services, for a period of ninety (90) days from the date you registered or activated your Account or your last use of the Services (whichever is later), your SIM Card will be deactivated. Lycamobile will contact you by SMS or e-mail advising you of the pending deactivation forty (40) days and sixty (60) days from the date you registered or activated your Account or your last use of the Services (whichever is later).
3.5 If you make a voice call, send a message or data, or purchase a top-up using the Top-Up Services after receipt of either the forty (40) or sixty (60) day notice stated above, but before ninety (90) days from the date you registered or activated your Account or your last use of the Services (whichever is later), your SIM Card will remain active. Any previous credit balance in your Account will remain available for you to use, and you will be able to access and use the Services.


According to Lycamobile customer support balances really do expire in 90 days and there's no rollover either. Pay as you go plans typically have rollover, meaning that you don't lose your balance provided you add money before the plan's expiration date. However section 4.3 of the current terms does say that there is rollover.

4.3 If you top-up your Account within ninety (90) days from the date you registered or activated your Account or your last use of the Services (whichever is later), the amount of the top-up credit you purchased will be added to the credit balance in your Account at the time of your top-up.

The realities of Lycamobile service have never really matched what the Lyca Website or their customer support representatives have said. For example, the pay as you go voice rate was supposed to have gone from 2¢/minute to 5¢/minute at the beginning of July but it's still 2¢. We won't really know what's happening with expiration and rollover until at least Nov. 3, 90 days after Aug 5.

Lycamobile's pay as you go plan as it's currently structured, is a great deal for light users thanks to unique features like airtime that doesn't expire, free incoming texts and free calls to 800 numbers. Much of that value will be lost if and when the minute rate goes up to 5¢ and funds expire in 90 days.

Update 11/23/14: It's now well past 11/3/14 when the 90 day expiration window should have started causing users to lose their balances. Several HowardForums users who topped up after 8/5/14 have reported that they did not lose any funds when they passed the 90th day since their top up. So at least so far, there has been no change to the way Lycamobile pay go expiration works. Funds still don't expire provided you make a call, send a text or use data every 90 days. A top-up every 90 days is not required.

Not only do pay as you go balances not expire but most of the other rumored bad changes to Lycamobile pay as you go didn't happen either, calls are still 2¢/minute and incoming texts and calls to toll-free numbers are still free. The only thing that's changed for the worse is that pay as you go users who switch to a Lyca Plus SIM can no longer use data.

Source: HowardForums

Related:
Prepaid Operator Profile - Lycamobile
Lycamobile PAYGO Now Requires a Call, Text or Data Usage Every 90 Days
Lycamobile Raises Pay As You Go Per Minute Rate

20 comments:

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  1. Section 4.3 doesn't say that any unused balance will rollover after 90 days.

    ReplyDelete
    Replies
    1. In conjunction with 3.5 it does.
      3.5 says if you top up within 90 days of last use you will not lose your account balance.
      4.3 says top ups made within 90 of last use will be added to your existing balance.
      Adding to and not expiring constitute rollover.

      Delete
    2. I agree
      You may want to change the post to read
      However sections 3.5 and 4.3 of the current terms does say that there is rollover.

      However section 4.6 is contradicted by sections 3.4 and 3.5 which read:

      Delete
  2. Cripes, I sat my Mom up on Lycamobile six months ago with $10. I think she still has $9 left. But, I guess, her balance would still be "grandfathered" in and not subject to the 90 day requirement. Although, with Lyca, one never really knows what is going on. I'm still being charged just $0.02 a minute today.

    ReplyDelete
  3. I really wish Lyca would clearly state their new paygo policies (including actual effective dates) on the website.

    This farce of people having to guess what'll happen or try to parse senseless legalese from their terms of service document (which I'll bet is self-contradictory in more than one place) is just bad form.

    I was a fan of Lyca; not so much right now.

    Why can't they just plainly say what the policy is?

    ReplyDelete
  4. Does Lyca's pay as you go plan include LTE?

    ReplyDelete
    Replies
    1. No and customer support is saying that Lycamobile Plus pay as you go won't have data at all.

      Delete
  5. lyca never cares about the customer.its a bait then switch.look up lyca in England and you will see this company is shady.

    ReplyDelete
  6. for those of us on the old plan (I hope grandfathered), you can satisfy the 1 call/text/data every 90 days with a call to a toll free number and not use up your balance.

    ReplyDelete
  7. people should not be surprised that the new terms are inconsistent where the rest of old terms are still the same but are now contradictory. remember how the lyca website was crap when it first opened for the USA. it's like these lyca people do NOT pay attention to detail where the left hand does not know what right is doing over at lyca. would not be surprised if they always have to get approval for changes from the lyca mothership in europe and if there is always some sort of bureaucratic nonsense that gets in the way, thus resulting in the ongoing inconsistency that you see in lyca.

    ReplyDelete
  8. I was chatting with Lyca about the news that they would have MMS and was wondering if that would be on PayGo as well. The answer was no. But the answer was also no on their new $23 LTE plan with 100MB of data. I've never had a problem with their service, it's just figuring out what will happen next is the rub.

    ReplyDelete
  9. All this is nice but we need to see what REALLY happens vs all this legal hypothecal stuff. Actual implementation is what will count and based on what we've seen Lyca do in the past, they're pretty sloppy and inconsistent. Time will tell.

    ReplyDelete
  10. This is one TMobile MVNO to stay far away from. They change their rules as much as a Mom changes a baby diaper.

    ReplyDelete
  11. Lots of Red Flags with Lycamobile. 1. Pay As You Go information was pulled off their website many months ago and has never returned. 2. Customer Service via online chat is broken. 3. After trying to call the two phone numbers on the website to get PAYG info, I never got a human to answer the phone. 4. Website inquiry form requires a Lycamobile phone number.

    This company is not interested in new customer business. Especially during a critical time when this Spot Mobile customer is looking for a new home. Looks like I'll be giving H2O my money.

    ReplyDelete
    Replies
    1. H2O has absolutely abysmal CS. Airvoice and PTel are more worth a look.

      Delete
  12. Lyca has apparently stopped allowing renewals of monthly plans on the old SIM. Has anybody been able to renew the old 29 plan on the old SIM?

    ReplyDelete
  13. I tried chatting with them about SIMs and despite being connected to a rep, they never actually answered. And by "never actually answered" I mean I was ignored for 10 minutes and was disconnected. This happened multiple times, as if the company has just quit trying.

    ReplyDelete
  14. I've been receiving lots of texts telling me to switch to the new SIM. I emailed cs to ask them to stop sending txt. They replied that I must switch or lose my cell # and minutes and sent me a new set of SIMs.

    It's now 11/23/2014 My Lyca pay-as-you-go with the old SIM still works at 2cents/min with a balance of $8. Since I like the old SIM's terms, I will stick with the old SIM and risk losing minutes and cell # rather than switch. I use google phone # which can route to any new #. I 'll only top up $10 at a time.

    There must be some reason (they don't want to lose customers, or legal reasons) for Lyca not deactivating the old SIMs and am willing to take the risk for the more favorable old terms.

    ReplyDelete
    Replies
    1. My old Lyca PayGo still works at 2c/minute too, and they are not charging me for sms sent. I don't think they are allowed to just cancel an account and phone number without giving a chance to port out.

      Delete
    2. Lycamobile pay as you go users who switched to a Lyca Plus SIM report that calls are still 2¢/minute and incoming texts and calls to toll-free numbers are still free. The only thing that seems to have changed with the new SIMs is that data no longer works with the Plus SIMs on pay as you go.

      Unless you use data, I don't think there's any reason not to switch to the new SIMs

      Delete
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