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Red Pocket Revamps Plan Lineup to Offer Service on All Four National Networks

Red Pocket Mobile made major changes to their Website and plan lineup today. The biggest change is that the CDMAV and GSMT plans are now prominently featured on the site. Those plans have been in Beta test for months. During the test period they weren't advertised on the Red Pocket Website but were available from dealers. Customers who knew where to look or what to ask could also get them from Red Pocket directly.

Red Pocket apparently isn't allowed to advertise which network the plans are using but a quick look at the coverage maps confirms that CDMAV is on the big red network with a name that starts with the letter "V" and GSMT is on the magenta network whose name begins with a "T".

Red Pocket, taking a page out of Straight Talk and NET10's playbook has made some plan adjustments to offer a core set of "Flagship" plans that are the same across all four national networks. The Flagship plans are:
  • $29.99/30 days Unlimited Talk & Text and 500MB of data at "reduced speeds" 1
  • $39.99/30 days Unlimited Everything (talk, text and data)  with the first 500MB of data at "High Speeds" 2
  • $49.99/30 days Unlimited Everything (talk, text and data)  with the first 1GB (2GB for a "limited time" on CDMAS and GSMT) of data at "High Speeds"
  • $59.99/30 days Unlimited Everything (talk, text and data)  with the first 3GB of data at "High Speeds"
1 The $29.99 Flagship Plan is not currently available on GSMT but is "coming soon"
2 The $39.99 Flagship Plan is not currently available on CDMAS but is "coming soon"

There are also some additional network specific plans.
For GSMT:
  • $19.99/30 days Starter Plan 300 minutes talk, unlimited text, unlimited data at "regular speeds"
  • $24.99/30 days Unlimited Talk & Text - Basic includes unlimited MMS but no data.
  • $34.99/30 days Web & Texter 300 minutes talk, unlimited text, unlimited data with the first 2GB of data at "High Speeds"
For CDMAV:
  • $19.99/30 days Starter Plan 300 minutes talk, unlimited text, unlimited 1GB data at "reduced speeds" Updated 8/14: RedPocket has changed this plan from unlimited to 1GB data.
  • $34.99/30 days Web & Texter 300 minutes talk, unlimited text, unlimited data with the first 2GB of data at "High Speeds"
For CDMAS:
  • PayGo 10¢ per minute, text or MB of data. Available top-ups are: $5/30 days, $10/30 days, $25/30 days, $50/180 days, $100/365 days. The $25 and higher top ups include double minutes as a launch promotion
  • $34.99/30 days Web & Texter 300 minutes talk, unlimited text, unlimited data with the first 2GB of data at "High Speeds"
For GSMA:
  • PayGo 10¢ per minute, SMS or MB of data. Available top-ups are: $5/15 days $10/30 days, $25/90 days, $50/180 days, $100/365 days.
The new plan lineup includes a number of changes to plans on all four operators:
For GSMA:
  • The $19.99 unlimited talk and text plan, $54.99 1.5GB plan and the $13.99 7 day and $22.99 15 day plans are no longer on the Red Pocket site. I suspect they may still be available if you ask.
  • The $29.99 plan went from 100MB of high speed data to 500MB of "reduced speed" data
  • The $39.99 plan, which used to be capped at 500MB, now gets unlimited reduced speed data after the 500MB of high speed data is used up.
  • The $49.99 plan, which used to be capped at 1.5GB, now gets unlimited reduced speed data after the 1GB of high speed data is used up.
For CDMAS:
  • The $4.99 2 day, $7.99 4 day and $25.99 15 day plans are gone from the Website
  • The $29.99 plan went from 100MB of high speed data to 500MB of "reduced speed" data
  • The $34.99 and $49.99 plans' high-speed data allotment was decreased from 2.5GB to 2GB
For CDMAV compared with the Beta:
  • The $19.99 plan went from 1GB of high-speed data to unlimited "reduced speed" data
  • The $29.99 plan went from 100MB of high speed data to 500MB of "reduced speed" data
  • New $39.99 and $59.99 plans
I believe that the "reduced" or "regular" speed data on some of the lower priced plans is throttled to approximately 128 Kbps. I will try to get confirmation of this.  If you have experience with any of these plans and have done speed test, please leave a comment so I can update this post.

Update, the fine print on the Red Pocket Plans page confirms that "Reduced Speed" is approximately 64 - 128kbps. The "Regular Speed" on $19.99 GSMT plan is apparently the same. When you click the "View all GSMT plans" link on the GSMT tab of the Plans page, the $19.99 plan is listed as having "reduced" speeds. Also, a HowardForums user says he's getting 64Kbps on the $19.99 GSMT plan..

Here's what phones you can use on each of the four network services:
  • Red Pocket CDMAV works with clean ESN, non-LTE Verizon postpaid phones only. 4G phones, Verizon prepaid phones and Sprint or other non-Verizon phones can not be activated.  4G LTE data is not available
  • Red Pocket GSMT works with T-Mobile phones and unlocked GSM phones. 4G LTE data is available on phones that support LTE band 4 except for iPhones.
  • Red Pocket GSMA works with AT&T phones and unlocked GSM phones. 4G LTE data is not available
  • Red Pocket CDMAs works with clean ESN, Sprint postpaid phones that were released a year or more ago. Boost, Virgin Mobile and non-Sprint phones and phones released in the last 12 months can not be activated. 4G LTE data is available
It's unusual for a non-TracFone MVNO to offer service on more than one network, let alone all four. Hopefully Red Pocket support is up to the task of dealing with so many different networks. During the Beta some users have had problems with auto payments and manual plan renewals failing on the CDMAV service. A redesigned refill page appeared on the Website today along with the other changes so hopefully the refill issues have been fixed.


59 comments:

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  1. GSMT and CDMAS are 2GB for $50

    ReplyDelete
    Replies
    1. Yup, for a "limited time" only, I missed the fine print, thanks for pointing it out.

      Delete
  2. They have a $19.99 unlimited talk and text plan on GSMA (AT&T)??? this is by far the cheapest unlimited plan from any MVNO on AT&T network, I would rather get that than the $20 on T-Mobile MVNO's.

    ReplyDelete
    Replies
    1. No that was a typo. There's never been a $19.99 GSMA unlimited talk and text plan. RedPocket's $19.99 GSMA plan, which is no longer listed on the plans page, includes 250 minutes and 500 texts.

      Delete
  3. CORRECTION: $13.99 7-day-unlimited and $22.99 15-days-unlimited GSMA packages still on the site, but price reduced to $12.99!

    http://goredpocket.com/plans -> GSMA -> Go PayGo leads you here:

    http://goredpocket.com/unlimited-refills.html

    ReplyDelete
    Replies
    1. Thanks for pointing that out. That confirms that existing customers on those plans can refill them but not whether or not they are available to new customers. I think they are but the Website could be clearer,

      Delete
  4. Did they change their GSMA PayGo plan last time I checked they charged 30c/MB for data?

    ReplyDelete
    Replies
    1. It looks like they did. The Red Pocket site is now showing 10¢/MB.

      Delete
  5. I have been looking for something to beat the Virgin Mobile $35 300 talk, unlimt text, 2.5 g data

    and this:
    "For CDMAV: $34.99/30 days Web & Texter 300 minutes talk, unlimited text, unlimited data with the first 2GB of data at "High Speeds""

    appears to do it.
    Any drawbacks?

    ReplyDelete
    Replies
    1. You would lose half a GB of high speed data, subsidized replacement phone prices, LTE and online call, text and data records. But getting Verizon coverage would be worth the trade-offs for many people

      Delete
    2. Doesn't appear to be and beats Page plus data allotment for $5 more a month.

      Delete
  6. Red Pocket could not port my number or tell me whether the request went through successfully. I have ported this number before. They kept me on hold and on the line for 52 minutes, then hung up on me. They did not call back, and the port did not go through. I cancelled the other account to clear the phone ESN, because the other company, RingPlus did not answer my CS calls and is very slow to respond to online CS tickets. I had used my phone number and VM PIN to request the port, as described on this blog.

    ReplyDelete
    Replies
    1. Well, the first rule in porting a number is you never cancel the current service until the port is complete. The port usually cancels the service automatically anyway.

      Delete
    2. Cancels the service and in the case of R+ pushes the ESN back to Sprint.

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    3. "Well, the first rule..." I cancelled after the port did not go through (24 hr+ with no comm from Red P or response from Ring+ to release number). Red P is just overloaded now, with the new website up. Their automation is working fine to activate an ESN and top up, but my phone would not activate OTA. Their wait times on 3 calls were 15-25 minutes. Their instructions for activating iPhones and their staff did not know you have to reset before OTA updating. Their email instructions gave me the wrong OTA number to dial for my phone. And data does not work with their APN profile installed, so I need a 4th call.

      Delete
    4. More trouble with RP CDMA-S (-O.P.). I have made 4 calls to CS, each one taking 15-25 min to pick up, then another 20-40 minutes on line and on repeated hold. They cannot figure out how to activate the Sprint 3G data network on my iPhone 4S, which worked immediately on RingPlus after a reset. All 4 reps read from scripts, and were very nice. They take multiple 3-minute breaks on hold to consult with other reps. So far I have: 1. Called three different OTA programming numbers; 2. Reset the phone settings 4 times, entering the wifi password again (2 reps did not know about resetting the iPhone); 3. Reset the network settings 4 times; 4. Turned Airplane mode on an off 3 times; 5. Installed and deleted the RP APN profile file 4 times, based on instructions on the website Configuration button, email activation instructions, and 3 CS reps. The fourth rep told me that is only for AT&T iPhones (what about GSM-T?). Twice I was on hold for almost an hour, then cut off abruptly during trouble-shooting. One rep said my $5 Pay-Go balance was too low for mobile data to work, and tried to sell me the $30 or $40 plan. They could not tell me the minimum balance required. I asked a rep to reset data service on my account, and they did not know anything about doing this. I guess it is possible that mobile data does not work with iPhones on RP Pay-Go, but their reps do not know this. One rep insisted that data still costs 30c/MB on Pay-Go. It is also possible that RP just hasn't figured out how to activate data on iPhones yet. I will try again in a month. Do any readers have a Sprint iPhone working on RP Pay-Go? I would appreciate knowing how to do it.

      Delete
    5. The Red Pocket Account Status checker does not work with my Sprint iPhone. "ERROR: Invalid Wireless Number, SIM ICCID Match."
      It does not matter whether I use the MEID or the IMEI last 4 digits.

      Delete
    6. It's not only with iPhones I tried to activate a Sprint Android LTE phone on Red Pocket 4 months ago and spent a week talking with customer service and they never got 3G, LTE or any data working. After I activated the phone on another MVNO data started working right away without having to do anything.
      It seems Red Pocket doesn't have data service on Sprint I wonder if they do on other networks.

      Delete
    7. I gave up on RedPocket CS and went on over to Ting for help activating data on my iPhone:
      https://help.ting.com/entries/28085823-Completing-Your-iPhone-Activation-
      RedPocket could just throw away their scripts and use this page. It includes something new to try: Erase all content and settings and set up as a new iPhone. Tried that, but no mobile data activation. Updated settings again, still no luck. I am convinced that RedPocket PayGo does not work on Sprint iPhones. If this happened on Ting, I would have one more option at the bottom of their page that would work: "If you have tried all the options and are still having problems, get in touch with us here so we can help you out." I may do just that when my airtime is used up.

      Delete
  7. When a company says "first xx amount of data is high speed" for instance if you're in 3g or edge area only that is never counted against your high speed data usage?

    ReplyDelete
    Replies
    1. All data usage is counted, You can use all of your high speed data on a slow data connection.

      Delete
  8. Red Pocket has the $35 300 minute 2GB plan on every network except AT&T?

    ReplyDelete
    Replies
    1. LOL

      That's exactly what I was thinking. That's the network I most want it on the most.

      Delete
  9. Any changes to free international calling?

    ReplyDelete
    Replies
    1. There's a $2 international call credit on $39.99 and higher plans on all four networks
      CDMAS and GSMT Flagship plans include unlimited international texts
      GSMA Flagship plans include 200 outbound international texts and unlimited inbound international texts
      CDMAV Flagship plans include unlimited inbound international texts

      Delete
  10. Red Pocket has one of the worst customer service out there. At one time I didn't have internet for 18 days and when I called customer care after waiting on the phone for over an hour they just simply said that they had an outage and there was nothing they could do.

    ReplyDelete
  11. What is the speed on 29.99$ GSM plan with unlimited talk,text,500MB reduced speed? Is it 3.5G HSPA+ in the range of 4Mbps-8Mbps. When they mean high speed on 40$/50$ plans what is the speed on them?

    ReplyDelete
    Replies
    1. Accoding to the fine print at the bottom of the Red Pocket Plans page ' "Reduced Speeds" denote mobile internet speeds slowed to approx. 64-128kbps'

      Delete
    2. On the $29.99 plan you get 2G speeds of 128Kpbs it works for Email and Google but not much else.
      The $39.99 and higher plans give you HSPA+ (around 5Mbps) on AT&T (GSMA) or LTE (10Mbps - 20Mbps) on T-Mobile (GSMT)

      Delete
    3. Do they say what regular speed is?

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  12. I said this since last summer 2013 when the rumors of them reselling Sprint service first started that more MVNO's should study the Tracfone method of reselling more than one National Carrier. Tracfone resells all 4 Carriers and has a customer base of over 25 million so clearly it works. Only problem people have with Tracfone brands is Tracfone cutting them off or reducing data speeds early before full date usage was used. So if you have Red Pocket doing the same thing Tracfone is doing except they don't cut people off early and are honest with data usage then they could steal a lot of Tracfone users and make a lot more money.

    ReplyDelete
    Replies
    1. 1GB for $50 isn't going to steal customers from anyone.

      Delete
    2. Tracfone, NET10 and Straight Talk got 25 million customers by offering the lowest priced plans around. Red Pocket isn't offering anything close.

      Delete
    3. Tracfone got customers because they had good prices but also because they have phones in every 7-11, corner store, bodega and drug store in the country. Practically everywhere you go, there's a $20 phone ready to grab and go with no paperwork, commitments, or credit checks.

      Delete
    4. go TRACFONE!!! that's what my iphone is on. thank goodness for TRACFONE BYOP!!! but good luck and have fun jumping through the hoops for those trying to get their iphones to work with red pocket on the new plans.

      Delete
  13. Anyone find out what "regular speeds" are at?

    ReplyDelete
    Replies
    1. It's probably a typo on Red Pocket's part I bet they meant reduced speeds.

      Delete
    2. I think you are right. When you click the "View all GSMT plans" link on the GSMT tab on the Plans page, the $19.99 plan is listed as having "reduced" speeds.

      Delete
  14. These plans don't compete at all with plans from Cricket or Airvoice on AT&T. They are even less competitive with T-Mobile MVNOs and aren't even competitive with Verizon ALLSET or PagePlus even Boost has better plans then this. How are they still in business.

    ReplyDelete
  15. CDMAV $34.99 plan is the sweet spot for me. If I can take my Straight Talk VZW iPhone 5 there, I may seriously consider jumping from Page Plus. I don't talk a lot, and 2GB is more than enough for me.

    ReplyDelete
  16. I was about to jump to get the CDMAV plan. However, I rather enjoy my Galaxy S3, which has LTE.

    I see "Red Pocket CDMAV works with clean ESN, non-LTE Verizon postpaid phones only. "

    that means I would NOT be able to use ANY Galaxy s3 (or better!) on it at all, right??

    ReplyDelete
    Replies
    1. That's correct. But Verizon MVNOs are rumored to be getting LTE early next year, maybe sooner. When that happens you'll be able to use a Verizon S III

      Delete
  17. I have looked all over the RedPocket website and cannot find a way to check my balance on a CDMAS account. Check status only works for phones with SIM cards, and *777# only works on GSMA phones. Does anyone know how to do this without waiting on hold for 15-20 minutes or waiting hours for a ticket to be solved?

    ReplyDelete
    Replies
    1. There isn't any way to check your balance on Red Pocket's Sprint service and customer service seems to have a hard time checking it as well. They won't even tell you how you spent your balance.

      Delete
  18. Weird that they don't allow LTE on iPhones on T-mo plans.

    ReplyDelete
    Replies
    1. It's not H2Os fault. As I understand it, iPhones use carrier profiles to control access to LTE. To get LTE Apple has to create a carrier profile enabling LTE for each operator. Apple only creates carrier profiles for its partner operators and H2O isn't an official Apple partner.

      Delete
    2. Dennis, this is just one of many ways that Apple offers an inferior user experience, for those who pay a lot more for a lot less by going with iPhones.

      Delete
    3. After a week of troubleshooting, and about 10 ticket emails back and forth, Ptel finally agreed with me that it was the carrier profile. They told me to call T-Mobile, but obviously that won't do any good. I will just drop Ptel when my balance is used. My wife uses Consumer Cellular and they push a LTE profile to her locked AT&T iPhone.

      Delete
    4. Consumer Cellular, Straight Talk and NET10 are the only US MVNOs that are official Apple partners and thus able to have LTE enabled carrier profiles.

      Delete
  19. I had straight talk for 3.5 yrs and this year I experienced major issues with my cell service quality. Called ST and they was not helpful. Many if the items I could do online I was no longer able to perform. I had to call CS and they was not helpful. I had to call multiple times just to get someone to fix my problem. I switched sim cards that I bought directly from their website, they told me I bought a fake card...they couldn't reactivate my old card, they sent me the wrong card etc. So far I'm using the unlimited red pocket plan and so far so good. I was a devoted ST user but now I don't know what happened with their service and CS I finally gave up!

    ReplyDelete
  20. I put my sprint iphone 5 on RedPocket and they cancelled my account stating I use up too much data. Now trying to take it back to Sprint I can't because they have not released my phone yet! I keep calling them being placed on hold and then get hung up on. Can anyone tell me what can I do to release red pocket from my phone and go back to sprint

    ReplyDelete
    Replies
    1. Reach RedPocket by phone, at different times, or just wait until the phone is released automatically. It looks like they do not publish comments on Facebook, but you could try to comment on an ad there.

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    2. Start Sprint service with a different Sprint ESN, then swap once the port goes through and the phone is automatically released by RP.

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    3. Ask Ting to port, and put your account on a temporary ESN until the iPhone is released by RP via the port-out.

      Delete
  21. Red Pockets' CDMAV "speed" descriptions have changed the $19.99 Starter Plan & $29.99 Unlimited Talk & Text are now 3G speed, was "reduced speed".

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  22. Does this mean CDMAV plans with "high speed" on Red Pockets' $34.99 and higher are now 4G LTE?

    ReplyDelete
    Replies
    1. Not unless Red Pocket is secretly selling CDMAV LTE SIMs :)

      Delete
  23. According to the Red Pocket website, apparently all the GSMA plans now include LTE.

    ReplyDelete
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