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Spot Mobile Ending Service Sept. 7

T-Mobile MVNO Spot Mobile announced today that are shutting down. Spot is no longer processing activations or refills and current customer's mobile phone service will end at 7PM ET Sept. 7, 2014. Spot is advising customers to port their number to another operator. For porting purposes your Spot Mobile account number is your telephone number and your PIN or passcode is 1234.

Spot has posted the following statement at the top of every page of its spotmobile.com Website:

Spot Mobile had a contract with an underlying carrier that matured and was going through a sale which did not materialize. The Company has made the decision to wind down its business and will no longer be processing refills. Customer's account/services will terminate effective September 7th, 2014 at 11:59pm (EST). The information required to PORT OUT your number is your Account Number which is your telephone number and PIN/PASSWORD which is 1234. We want to thank you for your past business and tell you how much we have enjoyed having you as a customer. Please do not hesitate in contacting customer service if you need any assistance or have any questions.

The news, while sad, is hardly surprising. two weeks ago Spot stopped accepting new customers and warned their dealers that they scaling down operations. Although the shutdown is inconvenient for customers and dealers, the impact on employees will be far greater. Kudos to Spot management for providing a full month's advance notice which should give customers adequate time to port their numbers.

Related: Spot Mobile May Be Shutting Down

17 comments:

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  1. Sad news!!! This is not good for everyone. Investors lose their money, employees losetheir jobs and consumers lose another option to choose from in wireless service.

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    1. Not so bad. Spot was privately held, and lost money for years. The owner's stock has been worth nothing (<1c) for at least two years. And they ran Spot on a shoestring; I got the same support person whenever they actually picked up the phone. Their employees got plenty of notice, and most have probably already moved to the owner's main business. No tears for Spot. Plenty of warnings on this blog and others for customers, too.

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  2. What a shame for a company that had potential and did not utilize itself. Other T-Mobile MVNO's must be more than happy to pick up their ex-subscriber base.

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    1. If they do go to other T-Mobile MVNO's!

      I'm guessing that a certain HUGE percentage of the customers don't even know that "Spot" is/was a T-Mobile MVNO, .......and of those who do know, a certain percentage might specifically want to go to some other MNVO family.

      All of which means that really, the subscriber base is there for all MVNO's to pick up, not just T-Mobile related ones.

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  3. geez, stay away from the little known mvnos, the new mvnos, the young mvnos. it's like your safest prepaid cellular services are the prepaid arms of the major carriers and mvnos that are at least several years old. every other mvno is crap shoot that are chasing for customers by offering the cheapest plans hoping to attract more customers but apparently really aren't.

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    1. No argument there. Tmobile/Verizon/Att prepaid. Boost/Virgin Mobile. Any Tracfone company including Page Plus, Simple mobile, Net10. Major independent mvnos like Ptel , Red Pocket, H20, Air Voice. Those guys I'd trust. The newbies, unless they are owned by a big company (Bright Spot by Target), an offshoot of an existing company (Red Pocket's non Att divisions) or developed from another big mvno /group (Lyca Mobile), I'd be real careful. Especially the Tmobile, Verizon and Sprint ones. Seen too many failures like Prepayd, Zapp, Next G, Mingo, Talk for Good and now Spot.

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    2. based on my family's usage, here are our recommendations for stable prepaid phone services (and most likely won't collapse going out of business):

      tracfone
      at&t gophone
      puretalk usa
      ptel
      h2o
      airvoice
      virgin mobile

      in our limited view of the world of prepaid cellular phone sevices, everything else (often typically with stupid brandnames) is most likely not trustworthy to stick around for the long term.

      but if you are penny pinching and hunger for the latest lowest cost mvnos, then go ahead chasing your tail being suckered in by the latest potential mvno nightmare where you shouldn't be surprised if you find yourself grumbling about having to port your number again and again and again jumping from one failing mvno to another.

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    3. It's prepaid which by definition means users are free to move elsewhere. If prepaid users can move to chase the cheapest rates, then they are more than capable of moving for other reasons as well such as rate hikes, poor customer service, or the mvno simply closing. Hell, some people even go as far as using a new preloaded sim/bundle every month.

      I am not saying that stability is irrelevant. What I am saying is that in the prepaid world, users moving to a new service is often not that big a deal.

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    4. Which one is next ?

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    5. one Anon said: "It's prepaid which by definition means users are free to move elsewhere"

      Yes, without any other loss than a sum somewhere between $0 and the total of one month's payment. Unless someone is foolish enough to do one of those advance-pay pseudo-contracts like with Straight Talk then they lose money for all the months paid in advance.

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  4. Conspiracy One.

    The Old & New Owner actually One person. ( New Owner is Front man)
    Start 1 month free promotion and then didn't pay to T-mobile.
    Then Close.

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  5. Stop with all the fearmongering. I am a spot customer and was already considering moving to Ultra mobile because they offer the same plan plus free data for less money ($19 unlimited talk/text/100MB data). I already have an Ultra SIM card as well as T mobile and some others. But if not I have over a month to pay $0.99 to get one mailed to my home via ebay and porting takes well under 5 minutes.. My reaction when I read the news was not even negative. I just thought, oh well, time to save more money and go to Ultra! I hope Ultra is around a long time. If not, there are plenty of other choices! No sense in worrying over something that can't really hurt you. Life is short!

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    1. oh it hurts!!! life is short? the pain of always switching between cut-rate-soon-to-die mvnos is too painful in our very short lifespan. lol

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  6. I read "PrepaidPhonenews" to find out about MVNO's in order to NOT have pain. I find out deal breakers like overcharges, being on T-Mobile, it taking 6 weeks to port a number, 2.5 GB unlimited plans blocking all data after 200 MB, data providers using proxies to block VOIP, etc.

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  7. Shame, interesting how Carlos Slim has not come in to the picture like he did with Page Plus

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  8. The most unethical thing they are doing is not refunding PAYGO users.
    At least when T-Mobile killed TuYo, TuYo refunded their PAYGO users.
    Spot is just running with the money.

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