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Zact Users Migrating to Virgin Mobile Custom, Here's What It Costs



The planned migration of Zact Mobile customers to Sprint's new Virgin Mobile Custom plan started this morning. Zact users are being prompted to install an update which leads them through the migration progress. There are several reports of successful migrations on Howard Forums. The migration process itself seems to be going smoothly for most users although there's some grumbling about the high pricing and lack of granularity with Custom's tiers.

The new Custom plan tiers and prices are now listed at www.virginmobileusa.com/custom/ Basic monthy service starts at $6.98 per month which includes 20 voice minutes, 20 texts and no data. Users can customize their plan by adding bundles of extra minutes, texts or data. The site shows that the following bundles are available:

  • Voice: 250 minutes $3, 500 minutes $6, 750 minutes  $8, 1000 minutes $9.50, 1250 minutes $11.50, 1500 minutes $13, 1750 minutes $14.50, 2000 minutes $15,  2250 minutes $16, 2500 minutes $17.50, 2750 minutes $19, 3000 minutes - $21, 3500 minutes $24.50, 4000 minutes $28, 4500 minutes $31.50, 5000 minutes $35
  • Texts: 250 texts $2.50, 500 texts $4.50, 750 texts $6.50, 1000 texts $8, 1250 texts $9, 1500 texts $10, 1750 texts $11, 2000 texts $12, 2250 texts $13, 2500 texts $13.50, 2750 texts $14, 3000 texts $15, 3500 texts $17, 4000 texts $19, 4500 texts $21, 5000 texts $23
  • Data: 20 MB, $1.40, 250 MB $8, 500 MB $13.50, 750 MB $16, 1024 MB $18.50, 1536 MB $21, 2048 MB $28, 2560 MB $31.50, 3072 MB $34, 3584 MB $37.50, 4096 MB $41, 4608 $43.50, 5120 MB $46, 5632 MB $48, 6144 MB $52.50

Zact customers who update to Virgin Mobile Custom between August 4 and August 8 will get a one time bonus of 1000 minutes, 1000 texts and 1GB of data free to use during the first month of service. Zact customers need to pay the $6.98 line fee for the first month but don't need to add any additional tiers until their bonus allotments are used up.

As with Zact, Virgin Mobile Custom lets you add up to 4 additional lines of service for $6.98 each to build a family style plan sharing minutes, texts and data.

There are also a number of "Special Offers" which can be added to a Custom plan, including:

  • Unlimited access to Facebook, Twitter, Pinterest or Instagram for $5/month per service or $15/month for all three.
  • Unlimited music streaming from Pandora, Spotify, SoundCloud, iHeart Radio and Shazam for $5/month.
  • Unlimited maps and navigation and 50MB data: $1/day
  • Unlimited maps and navigation and 135MB data: $3/week
  • 50 roaming minutes $5
  • 15MB of data roaming $5
  • 30 minutes of calls to Mexico, Canada or India $2 per country
  • 60 minutes of calls to Mexico, Canada or India $3 per country
  • 30 minutes of calls to the Dominican Republic $4
  • 60 minutes of calls to the Dominican Republic $5
  • 100 minutes of calls to about 50 countries (list of covered countries is at the bottom of the) $10

The prices or minutes, texts and data seem high, especially for the larger buckets. However these may not be the final prices. The Virgin site says "Some offer information and/or screens shown are for illustration purposes only." in addition, Sprint's press release announcing Virgin Mobile Custom said that there would be an unlimited options at $18 for unlimited voice and $10 for unlimited texting neither of which seem to be mentioned on the Virgin Mobile Custom site currently.

If these prices are accurate, Virgin Mobile Custom only seems cost effective for very light use with most of the usage combined to only one of voice, text or data. Everyone else would be better off with either a conventional pay as you go plan or a monthly plan like one of Virgin's Beyond Talk plans. For example, The closest custom equivalent to the $35 Beyond Talk plan would cost $64.48 for 250 minutes, 5000 texts and 2560 MB of data or $51.48 if the $10 unlimited text option is actually available. The Beyond Talk plan includes more minutes (300), unlimited texts and the same amount of data.

Virgin Mobile Custom is currently only available to former Zact Mobile customers. Sprint is using technology licensed from Zact's parent ItsOn.  It will be available to all beginning Saturday, August 9 exclusively at "select" Walmart stores .



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22 comments:

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  1. There is roaming... a first on Virgin?

    However, the offerings seem quite paltry for a high price.

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  2. I made the switch from ZACT early today. I had 60 min talk, 200 texts and 100mb of data ($8.36 per month plus $4.99 line and taxes with no surcharges). Those tiers no longer exist with VM Custom. It doubles what I used to pay. I want to switch to Ring Plus but am not sure my LG Viper LS840 would be released to work there? ZACT customers were given no info details prior to the "switch" so most of us stayed to try VM Custom only because we were scared to lose our telephone number. In reality all ZACT customers were used as BETA tester "guniea pigs" to showcase ItsOn software to the major phone vendors. They never told their customers upon signup that they never intended to remain a Sprint MVNO. In fact BestBuy even sold ZACT phones with free 4 month service up to one day before the announcement that ZACT was folding.

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  3. ZACT had free roaming with Verizon.

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  4. I bet most Zact customers will take their phones to Ting or another MVNO. And these plans aren't going to attract many new customers even if you use your phone very little any pay as you go plan is better none of them charges $7/mo for only 20 minutes and texts. Most monthly plans charge around $10 per GB Virgin is charging rates from ten years ago $8 for only 250MB and $18.50 for 1GB and $3 for 250 minutes is more then 10 cents per minute and they don't even include roaming. Sprint has bigger problems then just their network who ever is running the show is nuts. And they want to buy another company fix your own company first.

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    1. "And they want to buy another company fix your own company first. "

      Umm. yeah. As an existing Sprint customer, the attempt to merge with T Mobile does not impress me. I can't see how the uncarrier's pathetic uncoverage would make anything better at all. I'd rather they merged with something that had more coverage rather than far less.

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  5. I checked with Ting to see if my LG Viper LS840 (ZACT) was compatible. Unfortunately it was not and I would have to buy a new/used Ting phone. Ring Plus said I could take an old Sprint phone which I happen to have, port the number and than see if my LG Viper LS840 could be switched later after de-activation from VM Custom. Again no guarantee's?

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    1. VM is routing all VM Custom C/S back to Zact and Zact is not responding to either e-mail, answering the phone 855-341-4662 or to a message left on their voice mail when they do not pickup. They flat out lied when they said they were simply going to be back up customer service. VM customer support has apparently no access to VM Custom.
      " Hi, I do apologize that our systems do not support the custom accounts. The Custom plan is all new and only available online at www.custom.virginmobileusa.com and at select Walmart. I have located self-service options from My Account on the phone and on the Web. For issues concerning previous Zact service can call 855-341-4662. Please visit the site, log in and attempt to get the answers you need for the device you have. You may also call *611 from the device for assistance. ^Stacey Y."

      As far as BYOD, all that Zact/VM custom has to do is "deactivate" the device and clear it from our VM Custom account so it shows clear on the ESN checkers and from there you can activate it with both R+ and Ting and then with a simple step get it function on the service, but you need to get it activated so you can the MSL code. Zact apparently is holding our devices hostage for no other reason than that they can, I have never dealt with a company Zact/Its On that was so unwilling and just plain spiteful!

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  6. wow. this is really not too bad.

    but of course, the nit picky penny pinching folks will complain. wah wah wah. lol

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    Replies
    1. Lol, they'd find a problem with unlimited everything for one cent!

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    2. From a Zact customer point of view it is not a good deal. Zact plainly said that talk/text/data will all be cheaper, talk is, but both text and data are not and the steeper initial tier increased the cost for low users. It no longer includes voice and data roaming, but is now an extra charge at extortion rates that are only good for one month. $5 for 50 roaming minutes and another $5 for 15 roaming MB? C/S is no existent! Zact users were put into a catch 22 because they refused to let us know the details until it was after the fact. Zact actually sent out termination of service notices before you were able to even download the OTA update that included the TOS and before the plans were posted on VM.

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    3. small business can be tough, espcially against the Verizon, ATT of the world

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  7. This isn't competitive at all! If you went to Verizon ALLSET prepaid, the equivalent buys unlimited talk, text, and 3GB of LTE data on a vastly superior network. I laughed when I saw this price.

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    1. wah wah wah. lol

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    2. You do have a point there.

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  8. I have called VM 4 times today, the first two directed me to call Sprint, the last two told me that VM is not accepting the transfer of any Zact customer. Additionally they said my Samsung phone is not VM compatible. What is curious is that my friend has the same phone from Zact and she was able to transfer it to VM w/o issue this morning. This is unbelievably frustrating. No one at Zact to help. No one at VM to help.

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    Replies
    1. I feel your pain but it's one more reason not to use an MVNO.

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    2. Just switch to Boost or Metro. They have retail store where you can get helped. Stop dealing with these MVNO's that don't even answer the phone.

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  9. Honestly I would not go back to Virgin Mobile even for this. But the calling plans would be perfect for my uncle. Stupidly he pays $15 a month at 25 cents a minute which only amounts to 60 minutes. And that's Verizon prepaid. But VMC is offering 2000 minutes for $15. Only problem is the offering of phones since my Uncle is illiterate to technology. Basic phone type person.

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    1. Actually they are selling 770 minutes for around $15. There is a $6.98 per month fee for each phone. Page Plus would be a cheaper alternative to using Verizon Prepaid, and the same Verizon phone could be used, but the Sprint voice rates from Virgin Mobile Custom are lower than the entry-level Page Plus options.

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    2. Many, if not most mature adults are living their lives, not wasting time reading cellphone blogs and trying to learn a complex phone when all they want to do is talk to friends and family. If you care about your uncle, “stupid” or not, do something nice for him. Pick up a good, used Verizon phone as close as possible to what he uses (check the ESN for Vz MVNO use). Probably no more than $25. At least get the same form factor and operating system so he does not need to learn everything. Activate it on Pageplus to make sure it works properly and copy his contacts to the new phone. Then port his number over from Vz prepaid, and set him up on $25 Autopay every 4 months (using his credit card). The best dealers can do this for you; e.g., the big feline one. Also have the dealer set up a low-balance auto-refill so he never gets shut off. If he likes his old phone better, you can try to do an ESN change, but it might not work if it is a Vz prepaid model or it was not used for 6 months on his Vz account. If so, you can sell it on eBay for him for $20. Your uncle will be impressed how smart you are. You will feel good for helping him save $9/month, and use this act as an excuse for all the time you waste reading phone blogs. I know this from experience ;-) since I set up both my sisters on the PagePlus annual plan for $74/year (w/discount), and gave them each a 'beautiful' Moto K1m. They are very happy with their simple phones and phone service.

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    3. what the stupid old uncle may probably say:

      dang nab it! don't want to pay $25. the $15 is cheaper to pay out of pocket buying the refills at the store. autopay? every 4 months? don't trust all that automated nonsense. internet? bah! have lived without it all my life and don't need it now. what? have the nephew pay for it??? that high faluting nephew is too poor if he's using those fancy dancy cheapo phone companies - don't want him to pay for my phone when i am perfectly capable of paying for my own phone out of my own pocket.

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  10. 64.48 for something the $35 Virgin mobile Beyond Talk plan covers (the usage in the picture at the beginning of the article). Why bother? With lesser coverage then Att/Verizon, slower data speeds and worse byod then Tmobile and prices no better then all of them, really what does Sprint mvnos and prepaid offer that someone else can't equal or beat them on?

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