Home - , , , - Page Plus Update: Ohio Call Center Closing, Throttled LTE Speeds Raised to 5 Mbps

Page Plus Update: Ohio Call Center Closing, Throttled LTE Speeds Raised to 5 Mbps

Employees at TracFone owned Page Plus Cellular's Holland,  Ohio call center have reportedly been told that the center is closing Jan 16, 2015 and all its employees will be laid off. Going forward, Page Plus customer support will be handed primarily by TracFone's off shore centers.

When Tracfone acquired Page Plus in January, 2014 the company sent an email to Page Plus dealers assuring them that:

"The call center will remain in Ohio, with all our trained customer service representatives continuing to serve our customers here in the United States."

Now, a year latter, the Ohio center is being shut down. When it was independent, Page Plus had a reputation for having some of the best support of any prepaid operator. TracFone, which also opperates the NET10, Straight Talk, Simple Mobile and Safelink Wireless brands, is known for low prices, wide availability and marketing prowess rather than quality customer support.

In more positive news about Page Plus, users have started seeing faster data speeds on the Verizon MVNO's LTE service. When LTE launched on Page Plus on October 2, customers quickly discovered that LTE speeds were throttled to less than 3.5 Mbps, which is well below the 10-50 Mbps speeds that Verizon prepaid and postpaid users typically experience. Clearly either Verizon or Page Plus was throttling LTE speeds. Based on user reports it looks like the Page Plus throttle has been raised to about 5 Mbps. So far the higher speeds are only available on  plans activated beginning 10/28 and some older accounts that renewed after that date.

Source Kitty Wireless Forums

Related:
Page Plus LTE Update: Dealer Portal Live, SMS Working, Speeds Throttled
Page Plus LTE Now Live! Here's How to Buy a SIM and Activate
Prepaid Operator Profile: Page Plus


30 comments:

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  1. This is sad because I was hoping America Movil might keep one of its brand in house. However, I am not surprised in the least - it was only a matter of time.

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  2. You knew that move was coming. Just hope you never have to call them overseas. Horrible. 5 Mbps is more than usable for most people. Page Plus is a good low cost value if you need Verizon coverage.

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  3. Dennis, if you use a dealer such as kitty wireless can they resolve some issues instead of PagePlus customer service? Otherwise we'll have to talk to "George" in the Philippines or "Tom" in India to solve our customer service issues. I'm going back to PagePlus in a week after being with Cricket for only a month because the 700 mhz spectrum verizon uses gives me better call quality in my home. I'm glad to hear the data speed is higher.

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    1. Just curious, where are you that cricket was that much worse than Page Plus? I was thinking of switching to Cricket, but I don't know about coverage where I am at.

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    2. I live near Hammond Louisiana about 12 miles northeast. Just so you know I am using a Motorola Droid maxx which can use a gsm sim card but only get hspa or hspa+ instead of 4g lte. But that is for data not voice calls. On Verizon I got better building penetration for voice calls. The cricket trial was to see if the Att network would work for me but it looks like it won't. Data speeds were 1.5 to 2.2 mb/sec. The great thing is that I can switch back to PagePlus and really not lose much money. I just had to buy my phones outright from Verizon. Back to Cricket, I would say that distance from the At&t tower makes the biggest difference in call quality.

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    3. Which frequency (MHz) do each of the top four networks use for voice?

      My limited understanding is the lower the MHz the better the voice quality. Is that right?

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    4. The radio frequency used has no direct effect on voice quality which is primarily affected by signal strength, and whether the tower and backhaul are overloaded.

      Lower frequency signals penetrate buildings better and travel further so fewer towers are needed to serve the same area.

      With higher frequencies, signals don't penetrate buildings as well or travel as far so towers need to be closer together. But because they are more towers for a given area more users can be served and speeds have the potential to be higher.

      Currently:
      Verizon and AT&T use 850 and 1900 Mhz for voice
      Sprint uses 800 and 1900 Mhz for voice
      T-mobile used 1900 Mhz for voice

      Network design and management such as having enough towers in the right places with optimal orientation and backhaul is far more important in determining coverage, signal strength and capacity than frequency.

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    5. I can vouch for the fact that the frequency has little to do with voice quality. I just activated an Airvoice SIM to do a trial run on AT&T's coverage in my area because T-Mobile has been somewhat spotty. The good news is that AT&T's coverage is better; the bad news is that AT&T/Airvoice voice quality is *horrible* compared to T-Mobile's VoLTE.

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    6. Thank you Jeff. I know in the past where I live (MT) Verizon has been the only reliable network, but there have been lots of AT&T improvement, from what I hear.

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  4. This is what was expected with the Movil takeover of "PagePlus": the parent company implementing downgrades of their customer service.

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  5. Ditto to Jeff Mayeux, I always enjoy talking to Deepat...oops, I mean David in India....oops...I mean he his located in Ocala, Florida and not India. Whenever "David" takes my call, he always tells me his favorite television show is Fllennzz! (Friends)...lol

    I mentioned this (among other posters) that you will see a degredation of the customer service once America Movil got their hands on Page Plus.

    Now is a great time to migrate to American-owned and operated Selectel Wireless, based in Fremont, Nebraska which itself is about 30 miles up the road from Omaha, Nebraska.

    For those wanting and waiting for 4G LTE, Selectel Wireless will be/should be turning on that capability very soon. As I understand, Selectel has already negotiated the terms of 4G LTE service with Verizon, and from Verizon's standpoint Selectel can begin to offer 4G LTE service. Furthermore, another source tells me that the delay is on Selectel's side as they are in the process of updating/improving their own internal systems to manage the addition of 4G LTE along with the current 3G service.

    HELLS_BELLS

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    1. Hey Hells_Bells I was with page plus before and their cs was good. My fear is the long wait time expected after January 16. The people in Cleveland should have made other employment plans when America Movil brought them. Thanks for the info on Selectel. I already bought 2 sim cards from PagePlus

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    2. Hey Jeff, we are in Toledo. Our contract stated that everything was going to stay the same. When our contract ended, they stated that they were letting us go.

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    3. I had heard that on Cricket that if you do not renew on autopay there is a reconnect fee if you are late. So my plan is to port my numbers back to PagePlus 3 days before the monthly term is completed. I used PagePlus on a flashed LG Spectrum and was happy with their service. Now I will see how a newer unflashed 4g phone (Motorola Droid maxx) works on the new PagePlus service.

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    4. RIP Toledo PP. CS moved to the Philippines.

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    5. Yes. I would like to hear some the Dealer Support calls from Kitty to the new call center. Lots of smoke and @!%^# coming out of her headset ;-) No wonder she is grooming her Puppies....

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  6. Don't know much about Page Plus but in my experience with other America Movil MVNO brands you can avoid most CS hassles (once set up) by going on autopay and doing as much as possible through their websites, which mostly work fine. In fact, I would say their website account management is better than many other MVNOs. However, also plan on at least once a year losing an hour or two of your life while trying to get something resolved with their CS.

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    1. Big mistake! Never let them do autopay. Stories are repleast with being double charged and failing to cancel it when requested.

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    2. In my peronal experience with Tracphone, Net10, and Straight Talk over many years I never had a billing issue. I had other problems, but never a billing issue and Net10 and ST were always on autopay. Not saying it doesn't happen, but I have had billing issues with other MVNOs. You can always dispute the charges through your credit card company, and they have a ton more clout than you alone. They really don't want to get on the bad side of the credit card companies.

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  7. Oh let me count the problems I had with Straight Talk on the Verizon network. First sometimes the texts did not always go through and when people called me they would get a few rings then Click. Sometimes when I made calls I'd hear Click and that is it. But on AT&T network it did just fine. I hope this issue is better but I did notice lower call quality when I had a US Cellular Galaxy S4 flashed to Page Plus. But then again that was before 4G was allowed. The issue was so bad I got rid of the S4 and went with US Cellular prepaid 4G. If I were to go Verizon I'd either just go Verizon or maybe Selectell knowing about how TracFone is. I've never really been a fan of TracFone after the issues I had unless you have it on the AT&T network.

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  8. I never had any billing issues on Straight Talk. Because I bookmarked the refill page on my phone. Then I brought a refill card from Walmart. I would never trust Straight Talk with my debit or credit card.

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  9. if you use a CC you should be able to call CC and have them cancel one of the 2 transactions. I am on Airvoice $10 plan and never had a problem with autopay. But for $10 even if they duplicate I would stop autopay until I was even. I used PP and was happy with service, I moved to Airvoice bc my work phone is VZ

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  10. My last call to Page Plus Cellular a few days ago to customer service, and i got the vibe that i was already dealing with an off shore center.

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    1. you are correct as of end of Oct most calls got to overseas

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  11. tracfone probably offered the soon-to-be laid-off pageplus callcenter employees the once-in-a-lifetime opportunity to transfer to one of tracfone's fantastic offshore foreign country callcenters with the attractive benefits of living in an exotic country and learning a foreign language as well as learning a hard-to-understand accented version of english. and for less pay, no travel expenses, no moving expense, etc.

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    1. Fantastic foreign country? Like in the Philippines? Bangladesh?

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  12. More dishonesty from America Movil. Why do business with then when there are many honest MVNOs?

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  13. Hope you like dealing with Peggy! LOL

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  14. At least half the people are not getting the higher speed. Just wanted to let people know because the headline implies the update has taken effect.

    Latest from Kitty today:

    Quote of Cardiac:

    "Same speed as before renewal: 3 down/1 up."

    Response By Kitty:

    "Everyone who submitted their number to me before, yes, your speed profile were adjusted manually. Then we found out they were not ready to spread it to the entire production servers due to a technical problem. Unsure where this stands as of today. Haven't spent any time on the speed issue for a week or so."

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