reportedly been told that the center is closing Jan 16, 2015 and all its employees will be laid off. Going forward, Page Plus customer support will be handed primarily by TracFone's off shore centers.
When Tracfone acquired Page Plus in January, 2014 the company sent an email to Page Plus dealers assuring them that:
"The call center will remain in Ohio, with all our trained customer service representatives continuing to serve our customers here in the United States."
Now, a year latter, the Ohio center is being shut down. When it was independent, Page Plus had a reputation for having some of the best support of any prepaid operator. TracFone, which also opperates the NET10, Straight Talk, Simple Mobile and Safelink Wireless brands, is known for low prices, wide availability and marketing prowess rather than quality customer support.
In more positive news about Page Plus, users have started seeing faster data speeds on the Verizon MVNO's LTE service. When LTE launched on Page Plus on October 2, customers quickly discovered that LTE speeds were throttled to less than 3.5 Mbps, which is well below the 10-50 Mbps speeds that Verizon prepaid and postpaid users typically experience. Clearly either Verizon or Page Plus was throttling LTE speeds. Based on user reports it looks like the Page Plus throttle has been raised to about 5 Mbps. So far the higher speeds are only available on plans activated beginning 10/28 and some older accounts that renewed after that date.
Source Kitty Wireless Forums
Page Plus LTE Update: Dealer Portal Live, SMS Working, Speeds Throttled
Page Plus LTE Now Live! Here's How to Buy a SIM and Activate
Prepaid Operator Profile: Page Plus