Home - , , , - H2O LTE Speeds Not Throttled, PayGo Getting LTE Too

H2O LTE Speeds Not Throttled, PayGo Getting LTE Too

When AT&T MVNO H2O Wireless launched LTE service yesterday, the first questions on many potential customers minds were "Is it throttled?" and "How fast is it?" That's because although LTE typically achieves speeds of 10 of 100 Mbps, some prepaid operators throttle high speed data to a much lower speed. AT&T's Cricket caps LTE speeds at 8 Mbps and and Page Plus and Straight Talk's Verizon based services limit LTE to just 5 Mbps.

It's too early to be certain but it looks like H2O's LTE  is not throttled. A HowardForums member has posted a speed test using H2O LTE that shows a ping of 172 ms and speeds of 28.44 Mbps down and 8.6 Mbps up. The ping is high but the speeds are good. Of course, a single test is not good indication of average speed and ping time but it does appear that H2O's LTE speeds, unlike those of Cricket, Page Plus and Straight Talk Verizon, are not throttled.

It also looks like not just monthly plans but also H2O's Pay As You Go plans are getting LTE. There's no mention of LTE on the Pay As You Go plan's description pages, suggesting that it's only available on monthly plans, but if you purchase an H2O SIM as a new customer there's a drop down where you have to choose a plan. Available plans include "$10 Pay As You Go LTE Plan", "$20 Pay As You Go LTE Plan", "$25 Pay As You Go LTE Plan", "$30 Pay As You Go LTE Plan" and "$100 Pay As You Go LTE Plan". It will be interesting to see what sort of LTE speeds the Pay As You Go plans get as up to now H2O Pay As You Go HSPA+ 4G speeds have been throttled to about 1 Mbps.

Update 1/14: A reader (thanks Alfredo) shared the new APN settings for H2O LTE:

APN - PRODATA
MMSC - http://mmsc.mobile.att.net
MMS proxy - proxy.mobile.att.net
MMS port - 80
MCC - 310
MNC - 410
Authentication Type - None
APN type - default,mms,supl
APN protocol - IPv4
Bearer - Unspecified

If you're an H2O customer with an LTE capable phone it might be worth changing the APN to PRODATA to see if you get LTE without changing the SIM. I'm a  little skeptical about H2O's claim that a new SIM is required.

52 comments:

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  1. Hard to believe this is the same company that would only provide half of the data amount it advertised unless you called in to get the other half now provides unthrottled speeds. I say it is too early to tell.

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    Replies
    1. H2O has done a lot of sneaky stuff (undisclosed throttling, claiming to offer roaming when there is none) over the years but it's actually Airvoice which makes you to call in to get the second half of your data. But I agree it's too early to tell if H2O will deliver what they advertise.

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    2. Me brain cells failing. Agh. They all seem the same.

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    3. Even thought it is Airvoice that makes you call in for the second half of your data allotment per month, their CS makes up for it. H2O CS is Abysmal to put it mildly.

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  2. Will the unactivated old sim (not Smart SIM) card work for LTE? Or must get a new Smart SIM to get LTE?

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    Replies
    1. You could try but H2O says you need a new Smart SIM.

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    2. I have a standard H2O SIM and the new APN settings work fine.

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    3. Old h2o simcard (3G) doesn't get you LTE speed, tested over 5+ devices. Although, theoretically Simcard is just for user identity verification, it has nothing to do with phone's hardware capability (LTE antenna, frequency, etc). Sad fact is that old 3G simcard won't let you key in LTE APN settings, no matter how I try it just won't pick up LTE, bandwidth selection pops back to HSDPA/WCDMA every time I force it to LTE. Tested on a lot of Android devices and iPhone. Good news is new smart sim is free now. You can order on from their website.

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  3. I don't know if this is because of 4g lte, I am using iPhone 4 and never got speeds of more than 3mbps but I just did a test and got around 5mbps and I am using the old sim ?

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  4. If Straight Talk's Verizon LTE is throttled is their AT&T based LTE also throttled?

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    Replies
    1. Not noticeably, users report speeds of up to 50 Mbps.

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  5. H20 is starting to remind me of how Consumer Cellular was a few years ago. I had CC when nobody really noticed them and they only had around 250K customers. Then, they started doing commercials and got retail prescence in Sears, K-mart, and Radio Shack, then all of a sudden a few years later Consumer Cellular is now over 1million customers. H20 now has retail prescence in Target, Best Buy, and Family Dollar. However, they don't have any commercials, no in store phones just prepaid plan service cards, and the customer service is way better with CC, but besides that I can see H20's customer base increasing significantly in 2015. I have 1 extra line on pay as you go, and I am considering putting my other extra T-mo pay as you go line on H20 pay as you go as well. H20 works as long as you don't have to deal with their customer service often or at all.

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  6. You have to have the new SMART SIM CARD from H2O to get 4G LTE and make sure you are using the NEW apn settings on you phone.

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    Replies
    1. Do you know what the new LTE APN is the H2O site only shows att.mvno which is mot new.

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    2. I doubt you really need a new SIM if you have the correct APN settings and they toggle the LTE on from their end. I did not see new SIMs come from CC when they added LTE.

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    3. APN for 4G/LTE H2O Smart SIM Card

      APN - PRODATA
      MMSC - http://mmsc.mobile.att.net
      MMS proxy - proxy.mobile.att.net
      MMS port - 80
      MCC - 310
      MNC - 410
      Authentication Type - None
      APN type - default,mms,supl
      APN protocol - IPv4
      Bearer - Unspecified

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    4. Alfredo saved my life!! thanks

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  7. I think it's crazy that h20 wants to charge $5-$10 to ship a free sIm card!!!!

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  8. Under a dollar for the smart sim on ebay with free shipping.

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    Replies
    1. But the big question is, would those 99 cent H2O sims be compatible with 4G LTE?

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    2. I started shipping out my orders from ebay - Smart SIM card for H2O 4G/LTE at $3 a sim including shipping. I check the SIM Card and there is nothing new at least from my point of view.

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  9. Hopefully they will improve their currently not so great customer service and add more online acct management options .

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    Replies
    1. Not so great is an understatement

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  10. My settings seem to require a few more entries than the ones below. I have a Huawei tribute. The phone seems to have a combined entry for data and mms. In addition to the ones beginning with mms below I have
    Proxy
    port
    Should I just duplicate what's in the fields below?



    APN - PRODATA
    MMSC - http://mmsc.mobile.att.net
    MMS proxy - proxy.mobile.att.net
    MMS port - 80
    MCC - 310
    MNC - 410
    Authentication Type - None
    APN type - default,mms,supl
    APN protocol - IPv4
    Bearer - Unspecified

    ReplyDelete
    Replies
    1. Leave proxy, port and any other fields not listed empty or with their default values.

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  11. Best to add a new APN setting rather than modify a current one. Always seems to work better for some reason, at least for me. Plus you can go back to the old one if need be.

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  12. That was a pretty high ping time. I have MetroPCS and I see latency much, much lower than that.

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    Replies
    1. So undoubtedly will H2O users.

      A ping size sample of size one has no signficance.

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  13. I have H2O with my current phone. I'm getting the new Asus Zen 2 phone in March. I chatted with H2O and asked her about getting a LTE pay as you go card and she said yes, i just need to order a card that says LTE plan and then get a new Sim card (which i already have).
    So if you want to continue the PAYGO plan you can do so.
    My question is will Callingmart update their website signifying they have the new LTE cards?

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  14. I just chatted with H2O. I wanted to know if my new phone, which has LTE, can be used on pay as you go plans and she said yes. I'll need a new Sim card (which i already have from Amazon) and then i need to check off LTE.
    I use Callingmart for my refills, but the website doesn't show LTE. Looks like i'll have to call them and see if they can update the webpage.

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  15. I have H2O with my current phone. I'm getting the new Asus Zen 2 phone in March. I chatted with H2O and asked her about getting a LTE pay as you go card and she said yes, i just need to order a card that says LTE plan and then get a new Sim card (which i already have).
    So if you want to continue the PAYGO plan you can do so.
    My question is will Callingmart update their website signifying they have the new LTE cards?

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  16. Old unactivated h2o sim will work. I tried and get 4g LTE.

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  17. Is there any way to check the account balance for $60 plan? I know it's unlimited but actually after 2,5gb cap the speed reduces right away. How do I know when I'm closer to the limit? Thanks in advance.

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  18. Is there any way to check the account balance for $60 plan? I know it's unlimited but actually after 2,5gb cap the speed reduces right away. How do I know when I'm closer to the limit? Thanks in advance.

    ReplyDelete
    Replies
    1. Thanks Dennis but it doesn't work. It just says UNLIMITED. That number works for other plans.

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    2. Log in to your online account, there you can check the remaining data balance :)

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    3. it should be in your settings under mobile data or data usage

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  19. called to get the new apn for the 4g lte but now I can't send or receive pictures :( someone please help

    ReplyDelete
    Replies
    1. Try changing your MMS settings to
      MMSC http://mmsc.mobile.att.net
      MMS proxy proxy.mobile.att.net
      MMS port 80

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    2. These work for me:
      Name:h2o mms
      APN: att.mvno
      Proxy: not set
      Port: not set
      MMSC: http://mmsc.cingular.com
      MMS proxy: 66.209.11.33
      MMS port: 80
      MCC: 310
      MNC: 410
      APN type: default,supl,mms

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  20. I can receive pictures but I still cant send them :(

    ReplyDelete
    Replies
    1. Do you have any data left? If you're out of data you won't be able to send MMS.

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  21. How fast is the speed after I use 2.5G for unlimited $60 plan?

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  22. The only other ATT MVNO that does not throttle 4G LTE speeds is Defense Mobile. They also use the ProData network - just FYI

    ReplyDelete
    Replies
    1. I think other MVNOs marketing people would dispute your claim that they throttle LTE speeds other than the documented throttling that occurs after the high speed limit is reached..
      I never heard of the ProData network. What is it and what are it's benefits?

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    2. Prodata was just referring to the APN settings that are shown on the phone. And you are probably correct on your other point :)

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  23. I found H2O customer service to be pretty good. The wait times are reasonable and the support staff have always been able to help me. I have had difficulty understanding them sometimes.

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  24. hi Dennis, great post.. well, i am an existing h2o subscriber, i update to LTE service with new sim card, everything seems right i even purchased new $30 LTE plan which can be seen on my account, but i am getting HSPA again same as before, CS check their system as well told that it upgrade succussful, i m using Galaxy Att s5 unlocked, do u have any clue what is the issue?? thanks

    ReplyDelete
    Replies
    1. Check your phone settings to make LTE is enabled. If it is and the phone gets LTE in the same location with other AT&T based SIMs, the issue is on H2O's end.

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  25. I tried with my wife's tmo sim card, as soon as I configured correct APN my phone automatically hooked with 4G LTE network and LTE icon shown as well, again my phone is Att unlocked s5 therefore it is fully compatible with Att spectrum. Moreover I checked Att LTE coverage it has almost 100% covered of Metro Phoenix area.. very disappointed with the speed test results , and h20 forfeited my reminding balance of 2.5 G after upgrade

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