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LTE Now Available on H2O Monthly Plans

AT&T MVNO H2O Wireless has enabled LTE data on its monthly plans. I don't have a lot of information yet, but it looks like new activations get LTE automatically. But according to the H2O site, current users will need a new SIM and a new monthly PIN in order to upgrade to LTE. The new PIN requirement suggests that upgrading to LTE in the middle of a plan month will cause the loss of paid for service days. Current users might want to wait to upgrade until shortly before their plan renewal date to avoid the loss of paid for service.

It also looks like H2O may be including a bit more high-speed data with their $50 and $60 plans. A page on the H2O site advertising LTE seems to indicate that the $50 2GB plan includes a full 2 GB of high speed data and the $60 unlimited plan gets 2.5 GB of data at full LTE speeds. Previously speeds on $50 and $60 plans were throttled to 128 Kbps after 1 GB and 2 GB respectively. on the other hand, H2O's terms and conditions page still says that "H2O’s $50 Unlimited Monthly plan offers 2 GB of data but speeds are reduced at 1 GB. H2O’s $60 Unlimited Monthly plan offers unlimited data but speeds are reduced at 2 GB" so the actual high speed data limit on these two plans is unknown. I've asked H2O for clarification and will update this post when I hear back from them. Update: an H20 representative has confirmed that the $50 plan is no longer throttled after 1 GB and that the throttle point on the $60 plan has been raised from 2 GB to 2.5 GB.

There's no mention of LTE on H2O's pay as you go plans page so LTE is apparently limited to monthly plans only.

Here's H2O's full plan lineup.
Name Price Voice Domestic Text/MMS International Data
Pay As You Go $3.33/mo and up. 1 5¢/min 5¢/10¢ 5¢/min to landlines in 70 countries, 10¢/text 10¢/MB 4
$25 Pay As You Go $25/30 days 2.5¢/min 2.5¢/10¢ 5¢/min to landlines in 70 countries, 5¢/text 10¢/MB 4
$30 Unlimited $30/mo unlimited unlimited unlimited calls to 60+ countries, $10 Int'l Credit, unlimited texts  500 MB 2, 3
$40 Unlimited $40/30 days unlimited unlimited unlimited calls to 60+ countries, $20 Int'l Credit, unlimited texts 1 GB 2, 3
$50 Unlimited $50/30 days unlimited unlimited unlimited calls to 60+ countries, $20 Int'l Credit, unlimited texts 2 GB 2, 3
$60 Unlimited $60/30 days unlimited unlimited unlimited calls to 60+ countries, $20 Int'l Credit, unlimited texts Unlimited 2, 3
1 $3.33 is the minimum monthly cost which is achieved by using a $10 top up every 90 days. Available top-ups are: $10/90 days, $20/90 days, $30/90 days and $100/1 year.
2 Additional data is available at 5¢/MB by adding a $10 "Feature Card". Unused Feature Card balances expire at the end of the plan month.
3 LTE available. Data speeds on the $60 plan are throttled to about 128 Kps for the rest of the plan month after 2.5 GB is used.
4 Data is throttled to 1 Mbps on the pay as you go

Update 1/13/15: A HowardForums member pasted a speed test using H2O LTE showing a ping of 172 ms and speeds  of 28.44 Mbps down and 8.6 Mbps up. Speeds are good but the ping is high. While a single test is not good indication of average speeds and pings it does appear that H2O's LTE speeds are not throttle like those of Cricket, Page Plus and Straight Talk Verizon.

Also it looks like H2O's Pay As You Go plans may have received LTE after all. While LTE is not mentioned on the Pay As You GO plan's description pages, if you purchase a SIM as a new customer there's a drop down where have to you choose a plan. Available plans include "$10 Pay As You Go LTE Plan", "$20 Pay As You Go LTE Plan", "$25 Pay As You Go LTE Plan", "$30 Pay As You Go LTE Plan" and "$100 Pay As You Go LTE Plan". It will be interesting to see what sort of LTE speeds the Pay As You Go plans as up to now H2O Pay As You Go HSPA+ 4G speeds have been throttled to about 1 Mbps.

Related Posts:
Prepaid Operator Profile: H2O Wireless
AT&T and AT&T MVNO Prepaid Plans Compared

56 comments:

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  1. What is an MB 2.3? Lost me.

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    1. No idea. Where does it say MB 2.3?

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    2. The 2 and 3 are references to the footnotes!

      Delete
  2. Typo, sorry, not MB
    2 GB 2.3
    Unlimited 2, 3
    etc.

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  3. Apparently the "FREE SIM" shipping rate which is more than $10, racketeer.

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    Replies
    1. Free LTE SIM shipping is $5 today.

      Delete
  4. Yeswap since you don't have much info yet; would you assume the throttle for LTE is the same as Cricket or possibly less?

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  5. Yeswap since you don't have much info yet; would you assume the throttle for LTE is the same as Cricket or possibly more I meant? I meant less mbs more throttle.

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  6. Are the LTE speeds maxed at 8 mb as they are on Cricket?

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    1. I wouldn't be surprised if speeds are throttled but we won't know until users start using H2O LTE and running speed tests. Check back in a few days.

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  7. H2O use to be the best ATT mvno but now cricket has better plans and group value plans.

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  8. Why does the image show unlimited talk to 50 countries on plans $30 And higher. Is unlimited international calling now included with these plans?
    Also the international call credits shown in the image don't match what the table says. Why?

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    Replies
    1. It looks like H2O has recently increased the international call credit from $5 to $10 on the $5 plan and cut it from $40 to $20 on the $50 plan. I've updated the table in this post to reflect the change. Thanks for pointing it out

      The unlimited talk to 60+ countries feature is also new. There's a list of included countries here.

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  9. Hello Do you know if there will be a special 4g lte sim or will the smart sim adjust

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    Replies
    1. You need a new SIM from H2O to enable LTE.

      Delete
  10. Unrelated comment. Dennis, can Verizon LTE prepaid phones be activated on straight talk?

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    1. It's very nice of Dennis to answer this question, but you should really keep the posts tidy and stick to "related" questions. There is a Straight Talk page on this blog (as well as pages for all other MVNOS) to ask and find answers to one's questions.

      Delete
    2. I appreciate Dennis' kindness in answering this, in a current item, rather than burying it in a dead item.

      Delete
    3. While I usually answer them if they are questions, I don't like off topic comments. Here's why.

      Most visitors come to pages like this using a search engine or from a social media link. They are looking for information on a particular topic like "LTE on H2O". Off topic comments add nothing to the conversation and reduce the post's relevance and usefulness to other users.

      There are links to posts about every operator in the desktop version of site's sidebar. Please use them to find relevant posts to comment on.

      Delete
    4. That sounds good on "paper", but in researching countless technical issues on Google, I often end up on a page where someone starts to give the answer, a moderator swoops in and chews the guy out (telling him to post it elsewhere), saying the answer is off topic, and closes the thread.

      And this off topic reference in that thread ends up being the only useful information found anywhere... and it would have been more useful if the moderator hadn't squashed it like a bug.

      Delete
  11. H2O monthly plans cost 10% less with auto pay. On auto pay monthly plans cost $27 (500MB), $36 (1GB), $45 (2GB) and $54 (unlimited 2.5GB high speed).
    I think this should be included in the table.
    Compared to Straight Talk which charges $60 for a plan with international calling H2O's plans are a better value. At $36 or $45 (with auto pay) H2O includes 1GB or 2GB of LTE data and international calling on AT&T's network for the same price or less as Straight Talk's $45 plan without international calling.

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  12. These plans seem lacking compared to Cricket or TVC Mobile.

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    Replies
    1. TVC Mobile who's that?

      Delete
  13. The auto pay discount was covered back in Feburary when it launched H2O Offering 10% Discount For Enrolling in Auto Pay and also in the H2O Wireless Prepaid Operator Profile.

    Are you an H2O auto-pay customer and are you getting the discount? I've seen a number of complaints from H2O users that they enrolled in auto-pay and never got it even after repeated call sto CS.

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    Replies
    1. I was a H2O customer for eight months in 2014 and I registered for the 10% autopay discount and I received it each month without fail.

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  14. Does the $30 plan include LTE? It's missing note 3 on the table.

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    Replies
    1. Yes the $30 plan includes LTE. I've corrected the post.

      Delete
  15. Does H2O support international direct dialing?

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    1. H2O claims to support international direct dialing but reportedly it doesn't always work. If direct dialing doesn't work users can place international calls using the access number 1-213-808-6199

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    2. I just started H2O last month, partly because it supports international direct dialing. So far it works for me. I call China mostly.

      Delete
  16. Just confirmed with their CS, in order to get LTE, you have to get a Smart SIM, the old version SIM will not get LTE. you can get one from eBay at 99c.

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  17. All looks very nice but with their ABYSMAL customer service, they can keep it.

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  18. How much is Callingmart's discount on H2O refills?

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    Replies
    1. 4% or 5% with a coupon code, 1% otherwise.

      Delete
  19. H2O now has a $5 feature card I think that can be used for data but I don't know the price per MB.

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    Replies
    1. Can the $5 card be used for overage data?

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    2. Yes, on the monthly and $25 plans, the $5 and $10 feature cards can be used for extra data at 5¢/MB

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    3. Note 2 needs an update.

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  20. Customer service rep confirmed on 1-13-15 that a "smart SIM" will work for the new LTE data - can purchase them on Amazon for a few pennies, free shipping. Be sure, as noted above, to implement changing to a new smart LTE SIM near the end of your billing cycle / minute expiration to avoid losing $

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  21. H2O $60 plan makes no sense over the $60 AT&T GoPhone plan.

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    Replies
    1. H2O plans include international calling and international call credit. GoPhone plans don't.

      Delete
    2. Maybe not. But for most wouldn't care about that. I would say to be directly under AT&T and the convenience and access to any AT&T store for customer service is better IMO. $10/GB additional data and tethering included. Not sure about H20.

      Delete
  22. Are there taxes and fees with H2O?

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    Replies
    1. No taxes and fees. I have $30 plan with auto charge (10% discount). I pay total $27 per month. That's all.

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  23. Didn't notice this before or see it mentioned anywhere: H2O's pay-as-you-go refills now also get the 10% auto pay discount, so 4.5 cents/minute. Not bad.

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    1. Right now I have H2O paygo on my wife's phone. I know it's not for everyone, but I plan on moving her over to PureTalk USA. Their $15 500/1500 plan works out to be $.03/$.01. Unfortunately data is an add on, but as she uses no data, it's suits her needs just fine.

      Dale

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  24. Looks like H20 will throttle LTE on pay-go plans, based on the way they worded this press release today: http://www.prweb.com/releases/2015/01/prweb12466248.htm

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  25. Will an iPhone 6 get LTE on H2O and other AT&T MVNOs?

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    Replies
    1. Yes, provided the MVNO offers LTE. Not all do.

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  26. Did anyone try to use old sim with new APN setting to get LTE?

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    1. It has been tried but didn't work to get LTE. Activating a new "Smart" SIM together with a new monthly PIN using customer support appears to be required to get LTE.

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    2. It doesn't have to be smart sim. Any h2o sim that hasn't been activated before will work.

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  27. H2O needs to add more high speed data to their plans. 1GB for $30 and 2GB or 3GB for $40 would make sense if they want to compete with Cricket and MetroPCS. No plan should be limited to only 500MB with all the competition out there.

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  28. So Dennis Bournique what did you find the H2O LTE speeds to be performing at. Did they throttle it and if so to about what average.
    Thanks

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  29. I haven't tried H2O LTE myself but someone else reported speeds of 28 Mbps down, 8 Mbps up. See H2O LTE Speeds Not Throttled, PayGo Getting LTE Too | Prepaid Phone News

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