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Updated: RingPlus Cuts Prices and Adds More Plans



Sprint MVNO RingPlus is changing its plan lineup effective 8 PM PST today. The changes were announced in a cryptic post on the RingPlus Forum containing nothing but the image above listing "New Plans" and "Existing Plans".

Update: Initially it was not clear if the new plans will be offered in addition to the existing ones or as a replacement for them.  An earlier version of this post erroneously reported that the new plans would replace the existing ones. RingPlus has since posted on their forum that going forward both the old new plans plans will be available 

The new plans are

  • Ian - 99¢/month, 10 minutes and 10 SMS, 9¢ MMS and 4¢ per MB of data or overage minute or SMS
  • Grant - $23.99/month, unlimited minutes and SMS, 1 GB data, 6¢ MMS and 2¢ per overage MB of data
  • DATA - $26.99/month (was $29.99), 300 minutes, unlimited SMS, 2 GB data, 4¢ MMS and 2¢ per overage minute or MB of data
  • Jump - $29.99/month (was $33.00), unlimited minutes and SMS, 2.5 GB data, 4¢ MMS and 2¢ per overage minute or MB of data
  • Pro - $33.00/month, unlimited minutes and SMS, 3 GB data, 6¢ MMS and 2¢ per overage minute or MB of data.
All the new plans except the 99¢ "Ian" plan include free unlimited WiFi Calling.

The "Existing plans, which are not being discontinued, are:

  • Kate - $1.99/month, 50 minutes and 10 SMS, 9¢ MMS and 4¢ per overage MB of data, minute or SMS
  • Harrison - $4.99/month, 100 minutes and 100 SMS,  8¢ MMS, 3¢ per overage MB of data, minute or SMS and 75 minutes of WiFi calling
  • Hazel - $7.99/month, 300 minutes and 300 SMS, 100 MB, 7¢ MMS, 2¢ per overage MB of data, minute or SMS and 100 minutes of WiFi calling
  • James - $8.99/month, 50 minutes and 200 SMS, 50 MB, 7¢ MMS, 2¢ per overage MB of data, minute or SMS and unlimited WiFi calling
  • Bella - $9.99/month, 400 minutes and 400 SMS, 300 MB, 6¢ MMS, 2¢ per overage MB of data, minute or SMS and 200 minutes of WiFi calling
  • Andrea - $14.99/month, 600 minutes and 600 SMS, 400 MB, 6¢ MMS, 2¢ per overage MB of data, minute or SMS and unlimited WiFi calling
  • Noelani - $17.99/month, unlimited minutes and SMS, 400 MB, 6¢ MMS, 2¢ per overage MB of data, minute or SMS and unlimited WiFi calling
In other RingPlus news, the company also announced that it has hired more support reps and has added live chat support from 9:30 AM to 5 PM PST. The Live Chat button can be found at the bottom of the RingPlus site's Help page.

Related:
RingPlus Releases Details Of New "Matching Magic" Free Plan
RingPlus Changes Plans And Will Offer Extra Cost Roaming
RingPlus Terminating Some Free Plan Users' Service
RingPlus Terminating Some Free Plan Users' Service

32 comments:

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  1. Wait, they now have both a 2.5GB plan and a 3GB plan priced $3.01apart?

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  2. so, if all you care about is the cheap 4¢/mb data, then there's no more $1.99 kate plan and you instead have to do a sex change to the 99¢ ian plan???

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  3. Wrong, the new plans are in addition to the existing plans!!!!

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  4. RingPlus_PR
    28m

    Old plans will be added to new plans. Jump & Data are reduced in price for old or new users.

    http://discourse.ringplus.net/t/changes-in-support-and-other-info/3287/42

    ReplyDelete
  5. Oops, forgot the quote
    "RingPlus_PR

    Old plans will be added to new plans. Jump & Data are reduced in price for old or new users."

    ReplyDelete
  6. How well does RingPlus work? I'm hesitant to try them ....

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  7. RingPlus has poor voice quality and high latency, due to the unique way they route their calls to/from Sprint system. A lot of customers are complaining about this. One of that other gotchas is not including MMS in the SMS count or unlimited usage. You would have to pay for every MMS and it can get costly if you share pictures with MMS frequently.

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    Replies
    1. Looks to me more like RingMinus, then.

      Delete
    2. Not everyone has those issues, especially the latency. I am not going to excuse Ring Plus because they do have intermittent issues with the voice service (SMS and Data are not affected) and occasional outages, but it is also complete BS when someone says a lot of customers complain when those who post about voice issues are a sliver of those who actually use the service.
      Yes you pay for an overage for MMS, but it does not count against your SMS or data allotments.
      Not much investment to try it out and see if you have issues.

      Delete
    3. ring+ is great. all the naysayers and critics are just haters who want to complain. blah blah blah.
      for one of my phones, just using ring+ on cheap two-buck kate plan for cheap data 4¢/mb ("overage" pricing because no data included with kate plan). for my purposes on that particular one phone, really only want data because need very little data (only about 10mb or less a month). not doing much phone calls or texts. and you can disable sms, mms, or both. yes, you can disable the mms if you are all pissed off about the pricing on mms.

      Delete
    4. Been on RP over a year. Had many friends and family on them. Most of them got mad at me for recommending it, and have since left.

      The frequent service outages and the latency and the poor customer service make it only worthwhile for the absolute cheapest, lightweight mobile user (even a homeless person may find it unacceptable - one of mine was), who has a lot of patience, and can spend a lot of time and energy troubleshooting various problems that show up regularly, and your cellphone is not your primary means of personal or business communication.
      http://discourse.ringplus.net/t/unable-to-call-my-gas-electric-cable-companies-aa/1548

      You have regular access to a computer and internet connection to keep tabs on trouble tickets, as they essentially do not have a workable phone support option. Support numbers can be wrong, cancelled, wrong number, etc.
      http://discourse.ringplus.net/t/ringplus-phone-number/2738/26

      In other words, its not for your kids, grandparents, or anyone that would be screwed if you couldn't make or take calls suddenly. Especially family contact and emergency calls.

      They just suffered an all day outage 2 days ago, and nobody could call in or out with RP for 24 hours or more.
      http://discourse.ringplus.net/t/outage-7-15-pm-feb-2-2015-resolved/3387

      Delete
    5. I have used RingPlus since they started. I began with a couple of the free plans, and now just have Kate. I have had voice call problems since the beginning. Many calls do not go through until the second or third try. Voice cutting in and out; other people cannot understand me when this happens, and I can't understand them. I have tried 7 phones, including my current LG Tribute, a new iPhone 4S, LG Marquis and 4 feature phones. Same issues. I don't understand why people make excuses for RingPlus. Just cause they are cheap? Routing calls off Sprint cellular over two digital links and through their computers means that high traffic can ruin your sound and even call connection. I understand they need to use their servers to play ads and maybe scan your calls to pick them, but let's not excuse their poor performance. Cheap backup phone? Sure. Everyday cellphone? No way for me.

      Delete
  8. Anyone has the problem like me: someone calls my R+, if I do not answer, then the next call goes directly to voicemail even that I set my VM at 60s? In order to clear the problem I have to make a call-out. This bother me a lot. Complaint without fix. And I found that I am not the only one. Several others have the same problem. Just wonder!

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  9. It doesn't help that Ring Plus, being a Sprint MVNO, users are required to use the restrictive CDMA handsets. If Ring Plus were a MVNO of a GSM provider (AT&T or T-Mobile), trying it out would mean almost no risk for customers... in that they can simply take the same handset & phone # and port it to a different GSM provider. Face it, CDMA sucks! They're full if draconian restrictions on the customers. Anyone who gets service from one of the GSM providers' towers, but still willingly sign up for a CDMA provider is an idiot.

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  10. Have two Ring Plus phones one free and one on the after hours plan for 6 dollars a month so basically I have 700 or so minutes a month plus 140 texts plus small amounts of data. All of this for six bucks a month and sprint service is not bad in my area. For old Sprint phones ring plus is hard to beat for their pricing model. I recommend the Tmobile (secret 30 dollar plan) for data and Ringplus for the minutes with an old sprint phone.

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  11. It is also only the voice services that are ever affected, sms and data travel over Sprint services and rarely have an issue. Customer service has improved greatly in the last week. I have used chat several times and I am not left sitting there listening to the Jeopardy theme running in my mind like so many other MVNOs
    I am disappointed that they could not offer up a texter plan, one with low minutes unlimited text and low to average data allotments.

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  12. The next improvement RingPlus needs to make is to stop routing voice calls through their servers and start operating like other MVNOs.

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    Replies
    1. But that would surely increase their rates, and thus become uncompetitive compared to other Sprint MVNOs.

      Delete
    2. I doubt their in call ads generate a lot of income. RingPlus is losing subscribers because of poor voice service, while the more costly data service operates like any other MVNO. In fact routing calls through their own systems, which they obviously can't afford to repair or maintain, must cost more than just letting Sprint handle the calls. This business model isn't going to last long. Even if their rates did go up they would be able to offer reliable service and that's the only way they can compete.

      Delete
  13. There seems to be a small handful of people, possibly RingPlus employees, that are excusing the constant quality issues at RingPlus. They either suggest the problems don't exist, or it's acceptable because of the price. The Discourse user forum has posts from several very technical and passionate people that repeatedly proved via very technical details that call quality issue exists.

    I think someone said it best that RingPlus is OK if you are on the free plan, or on a very infrequent plan and have it as a backup phone. It's definitely not OK and maybe even dangerous to use it as an emergency phone for family because RingPlus is just so unreliable.

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    Replies
    1. I used RingPlus back when they had free plans. They kept saying they were working on the voice issues, but nothing really changed. Also, there would be times where I couldn't even complete a call, or someone would call me and my phone wouldn't ring. There was considerable delay in the calls, and they sounded horrible. Switched to Ting and was happy. Can't say I'm surprised that they are still having issues. About the only thing I am surprised about is that they are still in business.

      Delete
  14. The Ringback technology is their patented technology and it is in their interest to perfect it. Don't think that they are in the MVNO business strictly to provide a service, while I do believe they are serious about maintaining a long term service, this is also an on going beta test using the ringback portion of a call. Not mention their venture into WiFi calling. When they are able to perfect the ringback technology, I think it will become much more prevalent among service providers. They also enable other service providers and recently posted new product for small business/home office "Call Connect and Virtual Receptionist" http://discourse.ringplus.net/t/call-connect-and-virtual-receptionist/3351/1

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    Replies
    1. These problems have been known for over a year if not two, how long will it take them to "perfect" the technology?

      Delete
    2. You bring up a good point about RingPlus taking advance of their Ringback technology and implement a host of different features. Those features are equally unreliable because they are based on the same underline technology.

      For example, when RingPlus is having call issues, voicemail cease to function, so on top of your callers not able to reach you, they can't even leave a message.

      They offer voice-to-text transcription for voicemail and it's just there in form, not does not function well at all. The text transcriptions produce so many errors, it's basically useless.

      I laughed very hard at "Call Connect and Virtual Receptionist". I can't imagine any small business would want to run a business line using RingPlus - you'd lose all your existing and potential new customers in a week.

      I agree with you that providing good service is not the key part of their business plan. They are trying to development and debug technologies based on the Ringback platform and the RingPlus service is just smart way of getting people to test your system without paying QA engineers. Well.. it's more of getting customers to pay to be their testers. It's a very smart business plan.

      Delete
  15. Obviously however long it takes.

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  16. It is no wonder their prices can't be beat, at least for anything 3GB and under and overage charges that no one matches.

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    Replies
    1. That's not entirely true. At $33+tax, even if it's just sales tax, it will probably put yo at $36-$37. You could have Boots Mobile at $35, tax included, with 2.5GB and throttled after that. Ringplus's 3GB is hard limit. Plus, you also get unlimited MMS with Boost's plan and better support.

      The good deals are the low-end plans...

      Delete
    2. They don't just charge sales tax, RingPlus charges 20% or more in "taxes" even on overage refills, $10 refills cost more than $12. Those 2 or 4 cent overage rates aren't so cheap after all.

      Delete
    3. Uh, you can get T-Mobile 5GB/100minute plan for $30/month, and that then throttles to 2G speeds afterwards.

      Combine that with a Verizon Tracfone/PagePlus dumbphone for more voice minutes, and the difference is much greater.

      I only use RingPlus to keep old Sprint phones active as emergency lines in my car. That's what the $.99/$1.99 plan is good for... and sadly, they have to realize that VoIP'ing calls through the backend is not where it should be.

      Delete
  17. RingPlus charges me $1.13 tax on a $5 top-up. That is 22.6%.

    ReplyDelete
  18. My RingPlus mobile did not work today, when I really needed it. Did not work when I got home, either. Good coverage; PRL update did not help. Tried chat. They picked up right away, confirmed coverage and reset mobile data for me in their back-end system. Very nice work, the best I have experienced with RingPlus since they began (before, I always had to wait for a slow email answer).

    ReplyDelete
    Replies
    1. "My RingPlus mobile did not work today, when I really needed it."

      If you're on RingPlus you don't really need a phone.

      Delete
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