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New Sprint MVNO Español Mobile - Plans & Prices

I've been getting questions from readers in the comments about Español Mobile, a new Sprint MVNO targeting the Spanish speaking demographic. Here's what I've been able to find out.

Español Mobile (866-265-9473) launched in November, 2014. There are English and Spanish language websites and customer support is available in both languages. Support is US based and is available M-F from 8am to 6pm and S-S from 9am to 5 pm. Online chat is available during the same hours.

Español Mobile sells phones and also supports BYOSP (Bring Your Own Sprint Phone). Unfortunately for Sprint MVNOs and their customers, on Feb 15, Sprint implemented flawed new "Financial Eligibility Check" (FEC) rules. FEC is supposed to block phones from being activated on BYOSP if the current or a previous owner owes money to Sprint. However the FEC seems to be broken as it's rejecting most phones, including brand new iPhones from the Apple Store and Nexus phones from the Google Play Store that have never been used on Sprint.  It appears that at least a few BYOSP devices can still be activated. A reader reported that he was able to activate a Sprint Samsung Galaxy Note on Español Mobile after the Feb 15 FEC changes.

Available Español Mobile plans are listed below. LTE is available with all of the plans that include data and with the data add-ons.
Cost Voice SMS Data
$4/day + taxes and fees unlimited unlimited 50 MB
$4.99/30 days + taxes and fees 30 30 add-on
$10/30 days + taxes and fees 100 100 add-on
$17/30 days + taxes and fees 400 unlimited add-on
$25/30 days + taxes and fees unlimited unlimited add on
$30/30 days + taxes and fees unlimited unlimited 500 MB
$45/30 days + taxes and fees unlimited unlimited 2 GB

There are many available add-on plans, which Español Mobile calls "recharge plans", that can be added to the monthly or daily plans for more minutes, texts or data:
  • Talk minutes: $23 unlimited, $18 750, $13 500, $7 250, $4 100, $1.50 30, overage 3¢/min
  • Texts: $10 unlimited, $7 750, $5 500, $3 250, $2 100, 75¢ 30. overage texts 2¢/ea
  • Data (including LTE): $44 2 GB, $34 1,5GB, $23 1 GB, $18 750 MB, $13 500 MB. $7 250 MB, 1.50 30 MB. overage data 5¢/MB.
  • Pay as You Go: $15 (3¢ min, 2¢/text, 3¢/MB); $10 (4¢ min, 3¢/text, 4¢/MB); $5 (5¢ min, 4¢/text, 5¢/MB). 
All add-ons expire 30 days after they are added, there's no rollover. Add-ons must be combined with a monthly or daily plan, they can't be used as stand alone plans.

International calling is not available currently. Español Mobile says the majority of its customers use calling apps such as Viber, WhatsApp, or Facetime over WiFi or LTE data for international calling.

I was quoted $4.81 in taxes and fees for a California customer on the $30 plan. That seems high as California doesn't charge sales tax or any other end-user taxes on prepaid airtime. Most prepaid providers including Boost Mobile and GoPhone don't charge any taxes at all in California. Español Mobile is apparently passing on telecom taxes that are collected at the corporate level to users. That's perfectly legal and some other MVNOs, including RingPlus and Republic Wireless, do the same but it makes comparing plan prices difficult.

Even with taxes and fees added, Español Mobile's plan prices are comparable with those of other Sprint MVNOs. However the real competition is Sprint's own Boost Mobile prepaid brand which offers unlimited talk and text plans with a lot more data at price points similar to Español and other Sprint MVNOs; $35/month for 2.5 GB (auto pay required) and $45/month for 5 GB. I suspect that Sprint's wholesale data prices to its MVNOs are too high to allow them to compete effectively with Boost. Between the FEC mess and un-competitive wholesale data pricing I don't understand how Sprint expects its MVNOs to survive.

Update: Español Mobile went out of business in August, 2015.

Related:
Updated: Sprint MVNO BYOSP is Badly Broken
Sprint and Sprint MVNO Prepaid Plans Compared

21 comments:

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  1. Do the paygo plans have rollover?

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  2. Any one knows when will English Mobile be available in Mexico??.....there are over 1 million Americans and Canadians living in Mexico, and English speaking CS reps are not even an option.(no press 1 for English 2 for Spanish) its SOLAMENTE Espanol or go home.

    ReplyDelete
    Replies
    1. It's called Gringo Go Home Mobile

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  3. firstly it is costly and secondly its sprint, why would any one go through the pain to change esn when airvoice and redpocket which are gsm are so cheap?

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    Replies
    1. Hear hear! It's a wonder that many people (even folks on the community of this informational website) do not understand the restrictions of CDMA and the flexibility of GSM!

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    2. ...unless you have a Verizon iPhone 4 or higher. Then your only CDMA/GSM restriction is the Sprint network.

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    3. Verizon iPhone 4s, now that they have been bulk unlocked, or newer. The CDMA variant of the iPhone 4 has no sim slot.

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  4. Thank you for this excellent and detailed post. I was trying to use their site but it is so overdone and sexist that I would give up and leave after about a minute. Pricing on the low end is actually attractive.

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    Replies
    1. How is the site sexist?

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  5. Seems ridiculous to promote a Hispanic service, but have no calls to Latin America in it.

    Ends up looking like Boost but with a shell of Spanish language promotion around it, and nothing more.

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  6. Re sexist: The site had scantily clad women making bedroom eyes in the main banner when I visited last week and the ads kept changing faster than I could read. It seems better now wrt photos. Now it's just overdone (too much motion) and badly translated.

    "The following is our awesome plans! "
    Then :
    You have to wait for the plan you want to rotate around before you can select it. Grr.

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  7. Thanks for posting about this new service. I was looking for a inexpensive home for my old sprint iphone 5 .. I called customer service and they had it activated very quickly with no issues.

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  8. Honestly, another Latino/Hispanic/Spanish speaking marketed mvno is a tough sale when you have powerful players like Tracfone with Tel Cel America and Tmobile with Univision offering a solid backer and on top of that gsm portability for devices which makes way more sense US type Cdma for international usage and markets. And with Sprint byosd in disarray, making it even tougher. I'd say they should add a Tmobile or Att division pronto or have problems with growth.

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  9. Interesting article. I'm actually a dealer in a hispanic community, and offer both Univision and Espanol Mobile in my store. I have many customers coming in with old sprint devices and with Espanol Mobile I have a 85-90% success rate with activations even during the recent crisis. I do not know if our activation abilities as a dealer are different then a call center. When a customer comes in looking for GSM they rarely choose Univision..

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  10. Will an LG Volt from sprint prepaid work on this mvno?

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    Replies
    1. Only after its been used on Sprint prepaid for 12 months.

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  11. Could it be that Espanol Mobile is based in California and only charges taxes in that state?

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  12. The Espanol Mobile listing is missing the (s) for Sprint sucks!

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  13. Ok People !! Espanol Mobile is really cooking !! I called to update my plan,. a guy named Jesse answered and said he was eating a salami sandwich. To call back later. Wtf ??

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