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More and Easier to Use Data For Airvoice Wireless Customers

AT&T MVNO Airvoice Wireless (888-944-2355) has made positive changes to several of their plans:
  • The $30/month unlimited voice and messaging plan's data allowance has been increased from 500 MB to 1 GB
  • The $50/month unlimited voice and messaging plan's data allowance has been increased from 2 GB to 5 GB
  • No more "Split Data". Data on the $30 and $50 plans  is now uninterrupted. Airvoice used to only give you half the included plan data initially. You had to call or email Airvoice every month to have them release the rest of their data.
  • Those annoying USSD Push Notifications after every billable event (call, SMS, MMS or data session) on pay as you go plans can now be turned off by customer support on request. These messages appear on the phone's screen and say how much the previous usage  cost. The messages can now be turned off on both the $10/month plan and the $10 every 90 day pay as you go plans. The unlimited plans never had them.
The plan changes aren't on the Airvoice website yet. An Airvoice user and Prepaid Phone News reader discovered them when they called Airvoice because his online dashboard wasn't showing how much data was remaining on his plan. He was told the outage was because the plans were being updated. The reader emailed me the news and I called Airvoice and got confirmation of the changes.

The push messages can be turned off immediately for any user who asks. For current users the plan data increases and non-split data will take effect with the next plan renewal.

I asked customer support about the $40 and $60 plans which currently only include 1 GB and 6 GB of "split" data respectively. The rep said those two plans haven't been updated "yet" but didn't provide an ETA for when they would be. The table below shows all of Airvoice's current plans. The $40 and $60 plans no longer make sense. I'm sure they will be updated soon.

Update: The $40 and $60 plans will be discontinued. Only the first half of the data, 500 MB on the $30 plan and the 2.5 GB on the $50 plan, will be delivered at full HSPA+ 4G speed. The second half of the data will be throttled to a lower speed.

Airvoice Plans
NamePrice VoiceText/MMSData
Pay As You Go$10/90 days10¢/min10¢/10¢6.6¢/MB
$10 Talk & Text$10/30 days4¢/min2¢/10¢6.6¢/MB
$30 Unlimited$30/30 daysunlimitedunlimited1 GB
$40 Unlimited$40/30 daysunlimitedunlimited1 GB
$50 Unlimited$50/30 daysunlimitedunlimited5 GB
$60 Unlimited$60/30 daysunlimitedunlimited3 GB

When I called Airvoice I discovered another change which isn't quite as positive. There's now an Interactive Voice Response (IVR) Menu that you need to navigate before you can talk to a rep. It sounds like they have automated the process of adding airtime and a few other common tasks. If you need to reach a human quickly, press 1 "for English" at the first prompt and  8 "for all other inquiries" at the second and third prompts. Once you get through, Airvoice's support operators are as cheerful and helpful as ever.

I suspect Airvoice's data increases are a result of a reduction in AT&T's wholesale data prices. If that's true, we should soon see similar increases by other AT&T MVNOs. At the moment it looks like Airvoice has the least expensive AT&T based unlimited talk and text plan with 1 GB of data and ties with AT&T's own Cricket brand for the most data at the $50 price point.

Airvoice uses the AT&T native network. Roaming and LTE are not available.

Related Post: Prepaid Operator Profile - Airvoice Wireless
 
AT&T MVNO Airvoice Wireless (888-944-2355) has made positive changes to several of their plans:
  • The $30/month unlimited voice and messaging plan's data allowance has been increased from 500 MB to 1 GB
  • The $50/month unlimited voice and messaging plan's data allowance has been increased from 2 GB to 5 GB
  • No more "Split Data". Data on the $30 and $50 plans  is now uninterrupted. Airvoice used to only give you half the included plan data initially. You had to call or email Airvoice every month to have them release the rest of their data.
  • Those annoying USSD Push Notifications after every billable event (call, SMS, MMS or data session) on pay as you go plans can now be turned off by customer support on request. These messages appear on the phone's screen and say how much the previous usage  cost. The messages can now be turned off on both the $10/month plan and the $10 every 90 day pay as you go plans. The unlimited plans never had them.
The plan changes aren't on the Airvoice website yet. An Airvoice user and Prepaid Phone News reader discovered them when they called Airvoice because his online dashboard wasn't showing how much data was remaining on his plan. He was told the outage was because the plans were being updated. The reader emailed me the news and I called Airvoice and got confirmation of the changes.

The push messages can be turned off immediately for any user who asks. For current users the plan data increases and non-split data will take effect with the next plan renewal.

I asked customer support about the $40 and $60 plans which currently only include 1 GB and 6 GB of "split" data respectively. The rep said those two plans haven't been updated "yet" but didn't provide an ETA for when they would be. The table below shows all of Airvoice's current plans. The $40 and $60 plans no longer make sense. I'm sure they will be updated soon.

Update: The $40 and $60 plans will be discontinued. Only the first half of the data, 500 MB on the $30 plan and the 2.5 GB on the $50 plan, will be delivered at full HSPA+ 4G speed. The second half of the data will be throttled to a lower speed.

Airvoice Plans
NamePrice VoiceText/MMSData
Pay As You Go$10/90 days10¢/min10¢/10¢6.6¢/MB
$10 Talk & Text$10/30 days4¢/min2¢/10¢6.6¢/MB
$30 Unlimited$30/30 daysunlimitedunlimited1 GB
$40 Unlimited$40/30 daysunlimitedunlimited1 GB
$50 Unlimited$50/30 daysunlimitedunlimited5 GB
$60 Unlimited$60/30 daysunlimitedunlimited3 GB

When I called Airvoice I discovered another change which isn't quite as positive. There's now an Interactive Voice Response (IVR) Menu that you need to navigate before you can talk to a rep. It sounds like they have automated the process of adding airtime and a few other common tasks. If you need to reach a human quickly, press 1 "for English" at the first prompt and  8 "for all other inquiries" at the second and third prompts. Once you get through, Airvoice's support operators are as cheerful and helpful as ever.

I suspect Airvoice's data increases are a result of a reduction in AT&T's wholesale data prices. If that's true, we should soon see similar increases by other AT&T MVNOs. At the moment it looks like Airvoice has the least expensive AT&T based unlimited talk and text plan with 1 GB of data and ties with AT&T's own Cricket brand for the most data at the $50 price point.

Airvoice uses the AT&T native network. Roaming and LTE are not available.

Related Post: Prepaid Operator Profile - Airvoice Wireless
 

31 comments:

Comment Page :
  1. This is great news for Airvoice. The data splits are USSD messages were annoying to so many people.

    One minor question: Is the $30 plan really per month while the others are per 30 days?

    ReplyDelete
    Replies
    1. They are all 30 day plans except 90 day PayGo.

      Delete
  2. I thought the USSD Push Notifications were on H2O. Do all AT&T MVNOs send these messages?

    ReplyDelete
    Replies
    1. Only Airvoice and H2O PayGo AFAIK. Red Pocket PayGo might but I haven't heard any complaints about it.

      Delete
    2. okay. you can turn off those wretched ussd balance notifications on airvoice.

      can you turn them off on h2o paygo? if currently no, will h2o follow airvoice and allow turning it off?

      yeah yeah there's that android app for muting that, but that's useless for iphone users.

      something similar on pageplus paygo are balance notifications that you have to listen to when making an outgoing call. fortunately, you can ask customer service to turn that off also.

      Delete
  3. My guess is the $40 plan will get 3GB and the $60 plan will either get 8GB-10GB or will be discontinued.

    ReplyDelete
  4. Does the $40 plan still include unlimited international calling?

    ReplyDelete
    Replies
    1. I believe so, hence the benefit of having that plan over the 30$ for the many folks who call overseas especially Asia. Airvoice Rocks!

      Delete
  5. Can you buy Airvoice sims in any big box stores?

    ReplyDelete
    Replies
    1. No not in big box stores. eBay 99 cents shipped everyday. Get the new triple cut card.

      Delete
  6. Are taxes included on airvoice?

    ReplyDelete
    Replies
    1. If you pay Michigan based Airvoice directly and live in Michigan, 6% sales tax and a 1.92% e911 fee are charged. Otherwise no taxes.

      Delete
  7. The $30 Plan works for me. I don't use much data since I'm in my office, home, or court most of the time and all have WIFI. I'm glad I don't have to even think about amount of data now. Love the AMERICAN customer service!

    ReplyDelete
  8. I have the $30.00 plan and recently renewed. When I dialed the number to see my data remaining it shows this:
    High Speed Data - 496.58 MB
    Low Speed Data - 500 MB

    so it doesn't seem like we will be getting the second 500MB at full speed or could this be related to LTE in the future?

    ReplyDelete
    Replies
    1. split data continues. sort of.

      Delete
  9. Dennis....do you have an answer ..... this is an excellent question. We have heard nothing about the AV LTE service. Or....it could be 500 mp of 3G service and 500 mp of 2G service ?

    ReplyDelete
  10. Best to pay $5 more on cricket and get 2500mb of LTE data.

    ReplyDelete
  11. From what I understand, it will behalf high speed hspa plus 4g level data and half 2g throttle but no split data divide. Not a huge leap but most def in improvement. The split data being gone itself is a huge improvement.

    ReplyDelete
    Replies
    1. Sending 1 text every month was no big deal for me. A huge burden for some I guess, to miss 30 sec. of FB.

      Delete
    2. Try being out of town and having the first half of your data expire during the hours CS is closed. You can't send an email asking for the rest of the data, that's turned off too when you run out. You're basically hosed until CS reopens. You're paying for a certain amount of data, you shouldn't need to be a supplicant to get what you've already paid for. (I know what the benefit to Airvoice was of this arrangement, some percent of customers never asked for the second half, so they got your money without having to pay AT&T for it.)

      Delete
  12. 2g data is a joke. Wonder if h2O will respond.

    ReplyDelete
  13. I see the $30/month at 1GB. My phone shows still 500MB.

    ReplyDelete
    Replies
    1. For current users the plan data increases and non-split data will take effect with the next plan renewal.

      Delete
  14. Did not think they will ever get rid of their silly data split - all of 1 person team making that delusional decision to start with?

    ReplyDelete
  15. "silly...delusional..." Obviously you don't understand it at all.

    ReplyDelete
  16. Enlighten us. Yr 50% of unused data increased profit by 50%, which you may have gotten anyway by lack of use. But damaging your brand is better? And now, needing to change that strategy after the brand has been damaged?

    ReplyDelete
    Replies
    1. Totally agree - they are too small for people to care. Otherwise, they would be facing a class action lawsuit and have FTC on their back like Straight Talk.

      Delete
    2. I get it.

      Small business is tough. But when you compete against Carlos Slim, you have to appeal differently. Annoying people is not it.

      Delete
  17. Why would anyone go with the $40 plan, when you get you the exact same thing with the $30 plan?

    ReplyDelete
  18. I understand that $30/month plan and up, the first half of the data is delivered at HSPA+. What about $10/90days and $10/30days? Do they always get HSPA+ speed, considering $0.066/MB is at least twice more expensive than the data in $30/month plan and up? Or, cheaper PAYG plan gets reduced speed?

    ReplyDelete
    Replies
    1. Airvoice used to throttle the PayGo and $10 plan's data to about 1 Mbps or less. I've heard that they no longer do that and those plans now get full HSPA+ speeds.

      Delete
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