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Puppy Wireless LTE Now Available

Verizon MVNO http://www.kittywireless.com/puppy/ began activating Verizon LTE phones with working LTE last Friday.

As of today only new activations with a new number are possible. There's currently an issue with port-ins and 3G to LTE upgrades that requires human intervention on the Verizon side. That process is time consuming Puppy Wireless has decided to defer ports and upgrades until it is automated.  Puppy Wireless owner Kitty White says that they are aiming to have port-ins and 3G to LTE device upgrades available by Friday, June 12.

Update 6/19/15: It took a week longer than expected, but Puppy Wireless is now doing port-ins and 3G to 4G upgrades.

To activate an LTE device on Puppy or do a port-in or 3G to 4G upgrade you will need a Puppy Wireless SIM card. SIMs are available for $10 each with free shipping.

Once you have a SIM go to www.kittywireless.com/puppy/activations.html
to activate it on a new number. Or to www.kittywireless.com/puppy/ports.html to initiate a free port or upgrade.

Puppy Wireless offers the following LTE plans:
  • $10.95 - 50 minutes, 50 messages, 50 MB of data 
  • $12.95 - 150 minutes, 150 messages, 50 MB of data 
  • $13.00 - 5 Minutes, 2000 Messages, 5 MB of data 
  • $14.95 - 250 minutes, 250 messages, 50 MB of data 
  • $17.95 - 350 minutes, 350 messages, 50 MB of data
  • $19.95 - 300 minutes, 300 messages, 300 MB of data
  • $22.00 - 5 Minutes, 4000 Messages, 5 MB of data
  • $24.95 - 400 minutes, 400 messages, 400 MB of data
  • $29.95 - 750 minutes, 750 messages, 1 GB of data
  • $29.95 - 1200 minutes, 3000 messages, 500 MB of data
  • $39.95 - Unlimited Minutes, Unlimited Messages, 1GB of data
  • $55.00 - Unlimited Minutes, Unlimited Messages, 3GB of data
Overages on all plans are 5 cents per minute, message or MB of data. Like all Verizon MVNO's, LTE speeds are throttled to approximately 5 Mbps down and 2 Mbps up.

If you have a non-LTE device, the five lowest priced plans are $3 cheaper:
  • $7.95 - 50 minutes, 50 messages, 5 MB of data
  • $9.95 - 150 minutes, 150 messages, 15 MB of data
  • $11.95 - 250 minutes, 250 messages, 25 MB of data
  • $14.95 - 350 minutes, 350 messages, 35 MB of data
Puppy Wireless is a new MVNO (launched November, 2014) from online Page Plus dealer Kitty Wireless.

Source Kitty Forums

88 comments:

Comment Page :
  1. Is there any difference between network quality, coverage, download speeds, etc., between all of these Verizon MVNOs? It seems like a few have started to offer LTE in the last couple of weeks, so I'm trying to choose which one to go with. Is it just a matter of who has the best plan structure for my needs, or do you feel that a particular MVNO does offer better quality coverage than the others?

    ReplyDelete
    Replies
    1. Selectel Wireless has signature free off network voice and text roaming on their CDMA 3G phones, but it is still to be known if they are allowing it on 4G LTE phones.

      Delete
    2. No difference in speeds. All are at about 5 down and and 3 up

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    3. Puppy Wireless offers roaming on the Vzw extended network. Roaming costs 21c/minute, and texts are no extra cost. Add a cash balance to use this roaming. Kitty has posted that she will offer other plans that include no-extra-cost roaming in the future. PW offers more 4G plans, and low-priced monthly plans that no other MVNO offers on 4G.

      Delete
    4. I think it is too soon to tell if there are any differences in the network stuff -- non-Tracfone MVNOs have only -just- started to offer LTE service. Tracfone carriers (PagePlus; Tracfone itself) have been offering LTE since November (in the case of PagePlus) and since a month or three ago (in the case of Tracfone proper). I can say that -- except for data speeds -- my PagePlus LTE service is no different than Verizon's own service -- at least their prepaid service.

      But, we won't know for sure how the several new MVNOs will stack up until the dust settles a bit. I'm interested in moving to a lower-price Puppy plan myself; my usage doesn't justify the TnT1200 that I require on PagePlus to get LTE on my Moto X (2013).

      Anon-10:03pm: Selectel's free roaming is a good deal, if you use it-need it. I almost never use roaming. Puppy states that it will offer roaming at $0.21/min. That will work for me and others who almost never roam, the trade-off being access to lower-price LTE plans.

      Delete
  2. It's BAD enough that some Post-paid plans ( such as those by AT&T) charge OVERAGES, but for a MVNO to do so as well... is CRIMINAL! If I needed rural/out-of-the-way coverage on a network, I'd go with US CELLULAR.

    ReplyDelete
    Replies
    1. Pageplus, Ring+, Virgin Custom have charged extra for roaming for years, and no one has complained before now. Why charge everyone in the plan price, when only a few people need it?

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    2. Would you prefer no roaming available at any price, like BYO, Envie, Tracfone BYOP, Total, Telcel, Straight Talk V, Red Pocket, Net 10 V, old Puppy? Is that less criminal to you?

      Delete
  3. The $29.95 plan looks perfect for me.

    ReplyDelete
    Replies
    1. Actually, there are two $29.95 plans. one offers more minutes/messages and less data while the other offers less minutes/messages and 1GB data.

      Delete
  4. Does Puppy have free voice/text roaming like selectel?

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  5. puppy is a joke, why would you use this instead of pageplus? if you are going verizon mvno then pageplus is the way to go, or else cricket for ATT.

    ReplyDelete
    Replies
    1. Why? U.S. Customer service. Much better choice of plans. Reliable autopay. Helpful forum. Less expensive roaming on low-cost plans. Helping with US jobs instead of more profit for Mr Slim.

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    2. Because you don't want to spend $30/mo just to have an LTE device and you don't need that level of service

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    3. Why not go with Selectel instead... and then you don't have to deal with Slim or Shawn White

      However, Selectel does use a Philipines call center. Bigots and isolationists.might get bent out of shape about that.

      Delete
    4. Kitty treated me very well over the past 5 years as a customer and her clubs (10+30 dollars) saved my family and friends over $200. Her new puppy dashboard is amazing. Anyone with an open mind and no kitty hate should check it out before settling for the simplistic Selectel olam. Or the Pageplus hassles (which Kitty can also shield you from if you love Mr Slim).

      Delete
  6. Selectel offers free voice and text roaming on ALL plans, 4G and 3G. They are the only MVNO on Verizon Postpaid. All other Verizon MVNO's are on Verizon Prepaid.

    ReplyDelete
    Replies
    1. Right, and it's not free, just not separately priced from your plan. PagePlus and Puppy Wireless also have access to the Verizon extended network (postpaid coverage). You pay 20-29c/minute extra to use voice while roaming. Texts while roaming are free.

      Delete
    2. Oops. I meant texts while roaming do not cost extra on Pageplus or Puppy Wireless.

      Delete
  7. I said free roaming and that is what it is. I did not say the voice or texts were free. And roaming on Page Plus is problematic. You never know if you will get it or not. With Selectel it is seamless.... and free.

    ReplyDelete
    Replies
    1. Do you also believe those buy 1, get one free ads on TV.? Including it in your bill does not make something free.

      Delete
  8. Roaming on the Vzw extended network costs MVNOs extra, and they pass on the cost to their customers. Some include it in the plan price, and some charge extra/minute. Either way, it is not free.

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  9. Ok... then we can say that roaming is covered in Selectel, and it is not with PagePlus.

    ReplyDelete
  10. So far as the customer is concerned it is free on Selectel. I know that Selectel will have to pay more to be on the Verizon Postpaid network but we are talking about what the customer pays. Selectel has very competitive plans vs. Page Plus, the other big Verizon only MVNO. In fact their $30 is better than Page Plus and the $40 matches the $39.95. So I don't see extra cost there.

    ReplyDelete
    Replies
    1. Kitty charges less than Selectel and Pageplus, and offers more choice. I don't want to pay for roaming unless I need it. Selectel charges me for roaming - in each plan price.

      Delete
  11. Only on lesser plans does Puppy charge less. Kitty IS Page Plus. Puppy matches the Selectel and Page Plus plans from $30 on up. So they are only really competitive in the very cheap plan space. Good luck with that. I will admit that Puppy offers more choice on cheaper plans but Selectel has such a great plan in the $75 Yearly Plan it doesn't matter.

    ReplyDelete
    Replies
    1. You are not correct: 1. PW offers a second ~$30 plan with 750 min and 1GB of data, and neither Selectel nor Pageplus have anything like that. 2. Selectel will NOT let you use the $75 annual plan with 4G. With 4G it costs $100, and you only get 2.5 >>megabytes per month for MMS. No flex card data can be added. 3. Since when is $24.95/month reallly cheap? That is a hole with Selectel and Pageplus.

      Delete
  12. I said Puppy matches from $30 up. Yes, they have a different $30 but that is just window dressing. The whole point is that Selectel offers competitive plans WITH voice and text roaming built in for free. If that is not important to you that is OK. But for those that live in or near roaming areas that is HUGE. Yes, "Puppy" is competitive below the $30 price point but that is hardly a great area to try to make money. Selectel offers the $75 Yearly Plan for 3G and you can add data to that plan. If you want a 4G phone on a minimal plan they offer the $100 Yearly Plan. It is true that you cannot get data on the $100 that but that is due to a Verizon rule, not Selectel's choice. The $75 gives you service at $6.25 per month average and the $100 at $8.34 per month average if they last the whole year. That is a great deal for most of your minimal users. So I think Puppy is filling a hole that is pretty small. Good Luck with that Puppy!!

    ReplyDelete
    Replies
    1. 1 GB of LTE data on Verizon is not "window dressing." It is the lowest price for LTE data from anyone, not just competitive. Vzw MVNOs make good money on $30 plans; it is the most popular price point on PagePlus, Puppy and Selectel. What "Verizon rule" prohibits Selectel from offering more than 30mb of data/year on the $100/year plan? I'll bet that plan will be a big dud: 4G LTE phone, and all you can do is send a few MMS with your 2.4 MB of mobile data/month. With the best plan lineup, by far the best online dashboard and a reasonable roaming rate, Puppy W. will be very successful no luck needed.

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  13. What is $24.95 per month? I don't even know what you are talking about.

    ReplyDelete
    Replies
    1. Well, I guess you did not read the list of plans in Dennis' article above.

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    2. Did you read the article above where the plans are listed?

      Delete
  14. Selectel treats dealers really well, and most of them will stick with them. I think many of those dealers will want to sell Puppy Wireless plans as well, since they cover many more price points. The Puppy Dashboard is a very handy tool for users, and I'll bet dealers will get something similar. As long as the compensation is decent (easy to be better than PP now), I also expect Pageplus dealers to also sell Puppy W, and eventually dump Pageplus when they migrate most of their customers over.

    ReplyDelete
  15. Selectel is unique in offering the FULL Verizon network (extended digital network) and neither "Puppy" nor Page Plus or any other MVNO can offer that. It is a premium product that is very important for some people. If you don't need it then fine, but for the people that do it is very important. I said Selectel is competitive, not matching every plan. But they have good plans at a number of price points. You can debate until the cows come home about different specific plans, that is not the point. The point is that nobody else offers what Selectel does. Puppy is just another Page Plus or Red Pocket. Selectel offers the $30 plan on 4G LTE just like Page Plus and Puppy.

    ReplyDelete
    Replies
    1. Selectel's LTE plan list is weak, especially since they crippled the annual plan and killed the $15 plan with data flex card. They are not going to do very well with this lineup, and including roaming that most people will rarely if ever need is not going to save them. Plus they still have that crappy OLAM.

      Delete
  16. Actually the $75 Yearly Plan is exactly what it has been. It is still 2000 minutes and 2000 text and you can add a Flex card for data at 5 cents per MB. Since most people that are on this plan are using a flip phone I don't think 4G data is an issue. In fact I see some folks getting the Moto G on this now too because it is very cheap at this point. The people getting these super minimal plans are not wanting expensive and super fancy phones. So for them the $75 is just fine.

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  17. Puppy can't even get their system to function properly. Why are we even talking about them? Their customer service is days behind. They have users that have no out going sms texts. They have users with no caller ID. They do not have a functional 4g system yet. Who knows when they will. Kitty has posted that she didn't know if they would ever be able to port numbers into puppy 4g. So why are we talking about them?

    ReplyDelete
    Replies
    1. Correction, their customer service is YEARS behind!

      Delete
  18. yesterday, i tried looking at the under $15 plans for the 4G LTE service....Today, when I went to the website again, I only saw the 29.95 and up plans. I'll wait until more people have feedback on puppy.

    ReplyDelete
  19. Per Kitty @ 1:42PM(ET) We have confirmed that the carrier DOES have all of our ports in their job processing queue. We have also confirmed that the team that submits these does NOT work on the weekends. These will likely NOT get processed until Monday.

    We have also confirmed that this is only temporary. The carrier is in the process of completing the port automation process - just like we had on the other platform - on this platform. ETA 2-3 weeks. So we will have to deal with this for 2-3 weeks, which will not impact us greatly, but is just a nuisance.

    ReplyDelete
  20. Puppy has not been charging the required USF fee's and also has not filed the required 499-A. This has been confirmed by puppy. They say they will start "collecting" that fee soon. That does not relieve them of their responsibility to have been paying it since puppy was born. This will be interesting to follow. Also by puppy stating that they will begin "collecting" this fee soon it seems that plan prices will be on the rise. Don;t be shocked when you see increase very very soon, followed by excuses. Their entire 4g system seems to still be riddled with issues or glitches, and without any progress on correcting those - just a lot of talk, no action.

    ReplyDelete
    Replies
    1. I don't know if Puppy is paying the USF fee or not. But the USF fee is not a point of sale tax. It's a fee imposed on telecom provides that they are allowed, but not required to pass on to end users. Most traditional prepaid operators including Boost, Virgin, GoPhone, T-Mobile prepaid, PTel, Airvoice and pre-TracFone PagePlus do not pass the USF fee on to end users.

      Delete
    2. My port went through promptly. Kitty says the ports are just pouring in.
      They have by far the best plan lineup, and you can get roaming now.
      Don't listen to the FUD and imaginary problems.
      If PW looks good to you, give them a try. The service is fine.

      Delete
  21. This is not imaginary. I'mnot sure why you all want to pretend all is good with this mvno. Here read the most current post by the mvno owner for yourself:
    "We have submitted hundreds of ports in the past 24 hours. So far, we are seeing no movement. The CEO of our MVNE is personally reaching out to the VP of the Wholesale part of the carrier for escalation. Last weekend we were told we should have had after hours support, weekend support, and it was a simple clerical glitch. This weekend, we're seeing no support as well. We do know they had a plan to upload an automated port fix as of today. We don't know if that meant this morning, or this afternoon, or this evening. I have just got off the phone with the right people and expressed my extreme discontent in a very loud tone (aka yelling) and I am extremely upset right now. Please give me a bit more time, they are about to feel the wrath of me like they have never felt before. We pay our bills timely and they are required by contract to provide certain things, and so far, they are failing and I'm about to go flipping on them.
    Please don't file tickets asking for statuses. We will let you know as soon as we know more. This is our number one focus. Kitty"

    ReplyDelete
    Replies
    1. Sounds like she is about to have a nervous breakdown. Would not want to deal with this person. Too temperamental/unprofessional. I would go to selectel or page plus instead. I don't care about your personal drama. I just want good service that is reliable regardless of what you have to do on your end...that is why you are the owner...

      Delete
  22. There has been exactly ONE person who has reported working roaming. There are numerous users with no working sms. There are numerous if not all users where call logs are not showing correct usage. These are all documented issues that can be confirmed on the kitty forums. They are not made up imaginary issues. It is not FUD.

    ReplyDelete
  23. And then there's this quoted post. Does this seem like all is going smooth and the problems are FUD??? Not at all.
    "We will not tolerate degrading, insulting or rude comments to our staff.
    We've already had 1 customer this morning who FLEW OFF the handle because their port was not moving along fast enough.
    I responded and simply told them to go another way, refunded, canceled, move on. I have given our staff specific instructions that if someone gets rude, starts making insulting or degrading comments, they will not be our customer.
    If you can't tolerate a process that is in the works, etc, please don't join.
    Kitty "

    ReplyDelete
  24. And then we have this post by kitty the mvno owner and it doesn't instill much confidence. This mvno is definitely really really stumbling out of the gate here. Besides a long list of glitches, they had issues last weekend with not having weekend support and now after claiming that a clerical mistake at the vzw level caused that and was fixed, they have the same issue again this weekend. There's something not right with this outfit. I wonder what the real reasons are for all this confusion and ineptness? Here's that post:

    "I'm still 100% confident that by the middle of July, these issues will be behind us. Believe me, Verizon heard me loud and clear this morning. Our MVNE heard me and I was not unclear in my message. If they expect us to do the proper thing and keep up our end of the bargain, keep our OUR contractual obligations, then they damn well better keep up theirs. I used the word "incompetence" more than a few times. I document every request I make to their teams, so they cannot say "oh well you never told us that." I'm the documentation queen and the way they are half-heartedly fixing our issues right now completely infuriates me.
    We are facing challenges right now, but we shall overcome them.
    Kitty"

    ReplyDelete
  25. The latest update from kitty about ports not working reads a bit like the old business IRC chat logs. And none of this is helping their reputation a bit. This could be the latest upstart mvno to fizzle fast.

    "Ports entered Friday/Friday night are still in progress. Technical issues, Father's Day, a variety of things are holding them up. I suspect they'll start flowing tomorrow morning.
    I've had two or three very serious, very lengthy discussions with high level executives within the proper organizations Friday night and on Saturday, and they assured me we should not be having the problems we are having and they would address these things on Monday. I'm going to hold their feet to the fire, because contractually they are obligated to provide things they are not providing, and perform within certain timeframes that are being missed.
    I'll post more updates tomorrow. I received a call from a family member in Maine today about an emergency that has occurred and I'm on my way to the airport now to fly north. Should be back within a few days. Me working remotely will not negatively impact nor delay anything.
    Kitty "

    ReplyDelete
  26. Why have a system that does what kitty explains in the quote below? You have to do a trouble ticket to get customer service to help you, then you just wait, and wait. You cannot write in to see why your complaint has not been dealt with, to check on it's progress? You just get to wait and wonder how much longer? Because if you want to know the status and you check on that you get put right back at the end of the line? Genius way of shielding yourself from the customers.

    "I've found multiple clients today who opened tickets 2 weeks ago. And then, over the past 2 weeks, they've written in again, 3 or 4 times, to check on the status of the ticket. Each time they write in, it PUSHES THEIR TICKET to the bottom of the list. There is no way around this. Kitty"

    ReplyDelete
    Replies
    1. This sounds like a horrible mess... thanks for posting. I will stay clear of this company.

      Delete
    2. " PUSHES THEIR TICKET to the bottom of the list"

      That is on the old PagePlus dealer side and does not apply to tickets on Puppy Wireless. As a matter of fact they encourage you to follow up on the same ticket on Puppy wireless every few days if a problem is still outstanding. I've had my responses from them within hours though.

      Delete
  27. They claim to have roaming but will not enabled it or even when a customer asks they refuse to answer
    Never put a number you want to keep on thus service.
    They should change name to
    Bait and switch wireless
    3.00 raise in prices for 3g phone service

    ReplyDelete
    Replies
    1. You have to be able to read, a challenge for some, apparently. Roaming is available, but you have to add a $cash balance to pay for it before they turn it on. Did you expect the MVNO to pay for your roaming? And when Vzw raises prices to MVNOs, they have to raise prices on low-cost plans. No, you can't get low cost plans anywhere else on Vzw without paying for a year in advance ($75-$$229).

      Delete
  28. Woohee, certainly r a lot of angry non puppy customers around here, very entertaining. I've been with Kitty/Puppy, since I dumped PP, for a couple years now. Had a problem fixed quickly, phone works 24 hours a day, ya Kitty's a piece a work eh? Whatever boys and girls, 750/750/1GB 4G $29.95, shutup!

    ReplyDelete
    Replies
    1. Just an fyi. I'm fairly certain most are the same person. It's pretty crazy

      Delete
    2. Yes, Crazy. It's called KDS, Kitty derangement syndrome.

      Delete
  29. Kitty is again changing plans. No stability in this mvno. Not making money so now needs to redo plans. The suspended account glitch is still there, uses up your data and lose voice and text too, still not fixed. You can actually end up owing money to get your account reinstated and this is prepaid???? They don't turn off data when you use it up they just keep billing you and then turn off data, voice and text when you owe them $5. That sounds like a scam, illegal, immoral or something! But of course as always nothing is kitty's fault, now it's always on verizon.

    ReplyDelete
    Replies
    1. The KDS boy is back. Too dishonest to tell you that you will get more for your money on 4G LTE plans, or that the person who had trouble with his son's phone got his money back plus some free service and an apology from Kitty. The poster's Kitty hate has no limits

      Delete
    2. One nice act of helping a customer fix an issue that is caused by the fault of the mvno does not change anything when it come to the fact that there is a major glitch with the account usage system. I don't understand how that can be ignored especially with the plans that are low data plans. Daily suspensions must be the norm. I know that I could not live with that no matter how attractive the price and honestly her prices are not the best out there at all.

      Delete
    3. To back up my point about the major "account suspension" glitch, I'll quote a post from Kitty's own forums made just tonight.

      "Just checking in to see when this will be up and running? My kid just accrued over $50 in data overage when we our electricity was out due to a storm. I paid it off, but this is his second big overage. I'm working with him on the issue, but need a failsafe method to not keep paying more money out! Should we move him back to Kitty to avoid this? Suggestions?" - Posted by melissalb at kittyforums

      wow!

      Delete
    4. "I'(ve) given everyone instructions on how to solve this problem numerous times. If you go over your data, we will give everyone a one-time credit to wipe out that balance, and then we will put a data block in place until your plan renews the next month. We have no problem doing that." and:
      "I can tell you this: We are coding prepaid buckets right now. So it's coming. The prepaid bucket project, another whole new set of API's, will require 3-4 weeks of coding time, but IT IS IN PROGRESS. So we are almost at the end of this challenging tunnel." -Kitty, as posted on their Forum 11/17 and 11/18.
      So of course you knew that no one is losing money, including the kid you mentioned, and the permanent, "prepaid bucket" fix "IS IN PROGRESS."

      Delete
  30. I see where they're combing 3G and 4G plans but I don't see what may appear to be any wholesale changes.

    Dale

    ReplyDelete
    Replies
    1. Kitty has posted on her forums that she will be redoing the plans because of profit concerns, that is fact. That was at the same time that she stopped selling puppy sim cards. You will need to dig through every post to find that info, like with most things with that mvno. So you are talking about an mvno that is in some sort of transition and nobody know what is coming as far as 4g plans. But yet that is all verizons fault....or so says kitty. It's very obvious that this mvno is run by an amateur in the business with the constant flux that it is in. Many people that bought into the pricey $100-500 clubs have voiced concern recently on kitty's forum about the direction of this latest bumpy riding mvno.

      Delete
    2. If it was just about increasing profit, Kitty would not have said that she is keeping the $25 and under plans, and the $30 plan. Or the $80/year 3G plan she has announced. She would not have merged the 3G and 4G plans the way she described so that folks with 4G LTE phones get more mobil data, and the plans are easier to understand, manage and switch for customers. Kitty & Co. are real pros, not amateurs. They have the staff and automation to deliver great, low-priced plans that no one has matched. They have had some of the same problems Ting and Ptel experiences in porting in large numbers of customers to a new platform without a lot of extra staff, but those problems are almost all resolved now. Puppy's OLAM is excellent, among the best and they are working hard to make it even better right now. This is a successful MVNO that provides good service to customers, and is open and honest about what's going on. No other MVNO does that, or solicits as much feedback from customers. That is a sign of strength and confidence, not weakness. Even if it does allow the detractors and haters to post their FUD.

      Delete
    3. You sure do gloss it all over real nice, smh. Fact is there is still a major issue that should hold back most anyone who may be considering this strange mvno. I see they have a new website up now. Not much of an improvement considering kitty has been boasting how she hired a well known top notch national design firm and a technical writer to build it.........actually that is obviously not who did this new web site. Looks like just another home brew effort to me. Obviously an amateur ragtag clan running the show there.

      Delete
    4. You're right; the new website looks great! Another good reason to use Kitty Wireless, which became the biggest online PagePlus dealer in less than 4 years, starting from zero. Thousands of satisfied customers. Too bad you're missing out. Have a nicer day.

      Delete
    5. "Out of the tens of thousands of customers we have on our new system, less than five or 10 a week run into this problem. .... If you read the threads on this form you're going to make it sound like it is a catastrophic work. It's not. Less than one quarter (of) 1% of our customers have even experienced this problem." -Kitty post on their Forum

      Delete
    6. It is catastrophic if you are the unfortunate one like the fellow recently who posted on kitty forums that for the second time he has to pay for a data overage of $50 to un-suspend his account so he can use his phone. Kinda catastrophic, no?

      5-10 accounts getting suspended every week from a mvno view may be small, but from the users end it could be "catastrophic" and will at least be a serious pain.

      Delete
  31. Kitty posted early 2015 that she had a large firm doing a new website. Then a couple months later when badgered about it the tune changed to having dropped the last designer and now going with national well known firm. And now she unveils this?? If there has been one steady complaint from kitty/puppy customers from day one it would be the crappy website. After years of plans and promises and now finally getting it done, this successful ONLINE business runs with a "new" website like that? Let me reiterate here, an ONLINE based business comes up with a new website like that? But now go ahead and not address this subject and deflect to something else.

    The account suspension glitch is real. The numbers you rely on to try to make it appear minor are from the same person that was telling you what I just posted in the paragraph above. You see what I mean? Kitty has posted that less than 1% of her customers on on her forums. Look at the issues experienced by just the regulars on the kitty forum and do the math......it is obvious from some simple analysis that this shaky mvno has many many issues not on the forums. The recent post by a user who was suspended after his son accrued $50 in overage charges (second time for him) is like the horror stories we used to hear about contract plans! That is alarming! Not to mention many many posts made by kitty on her forums show you the concern in which she has over this suspension issue - it is not a trivial thing.

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    Replies
    1. The website is still a "wall of text". Another untruth told by kitty is that the new website will be done by a "technical Writer" she had hired. That website is obviously not written by a technical writer of any sort, it is written again by kitty. Just so many untrue statements made all the time. Very unsettling.

      Delete
  32. And again she has to do plan changes to stay in business. All new plans and prices are going up. Here's the kitty quote from her forum:
    "....to ensure the future stability and long term ability of Puppy Wireless to stay in business, we will have to make immediate and (relatively) dramatic plan and price changes.The alternative, if we do not do this, is that Puppy could simply cease to exist and not service any market at all." - kitty

    and:

    "Plan prices will be increasing soon, more details will be forthcoming soon.
    Old plans will go away, replaced with a new set. All customers will be required to choose one of the new plans going forward. Plan allocations will be modified, some better, some worse." - kitty

    Floundering would probably be the most accurate description of this mvno.
    This will most certainly upset the customer base yet again.

    Whatever happened to the "muhaaaaaaaaa, this will be like taking candy from a baby", another kitty quote by the way. Apparently taking customers from other mvno's is not quite as easy as taking candy from a baby, hey kitty?

    ReplyDelete
  33. "Dramatic" changes in plans coming and as mentioned by kitty today the plans will be more $$$. Choose one that works for you or port out, there's the options given to all the club members that invested $100 to $500 for discounted monthly plan prices. I was warning people then not to be so foolish, but there's always those that want to believe no matter how risky the investment looks. Maybe the people that bought in can find a recourse to get their club money's back? I hope so. There seems to be a strong "take it or leave it" coming from kitty now. No more of the "we're building this for you" spiel. Like I have said from the very beginning, this ragtag mvno should be avoided at all cost. I sure hope these club members can recoup at least a portion of their $100-$500 investment. I know that I would be very concerned right now.

    Kitty has also stated numerous times that she would never sell out. But now I see this posted by here just minutes ago:

    "Look at the negative changes Verizon has made against their own base over the past 2 years.
    I hate this. But I either adjust or sell out. We have several cash out offers on the table. Which do you prefer?" - kitty

    Ok, so now selling out is an option being considered? I'm not sure that there is any value there at all in that mvno. I thought kitty would NEVER sell out?? What is going on here?

    ReplyDelete
  34. She/He institutes a big increase, I'm out. All I needed was a reason to jump to Cricket. It's been too much change. First, she said when Page Plus sold to Movil that everything was going to be ok. Stick with us. Then Movil took the dealers for a ride by lowering their commission, she jumped ship and bought her own company. Then the beta install of her company was crazy unorganized, ports taking 10 plus days, lines shutting down because of "overages" on the data side. Beta install should have been cheap or free. She then announced new plans were coming before PP announcement of plans. She hinted at price increases, but when PP announced their renewed plans, she followed their lead with the plans over $29. Now she's talking about price increases again. OMG, this company changes monthly. I loved the service when it was under PP before Movil took over. I'm not liking this new company so far. I think the value, like the company, is diminishing quickly.

    ReplyDelete
  35. If you get a chance go on over to that forum and look at the recent thread started by "kelz". She was trying to port from selectel to this puppy outfit. Took her over 3 weeks of back & forth with a puppy csr passing messages on the forum to get ported in. The csr seemed to be totally at a loss most of the way through. And of course as usual everything was not puppy fault. Everyone on the forum was blaming selectel when they had no clue of the details. In the end there was no explanation as to what exactly the issue was but they all want to blame selectel. smh. 3 weeks to port in and all the time the issue was being dealt with with posts on an open forum? Then the crowd comes out to cheer for the great service after 3 weeks of troubleshooting?? LOL. That's how I want my cs handled - posts on a forum over 3 weeks, lmao. Stuff like that should be handled with a phone call and NOT on a forum taking 3 weeks. Any other mvno would have dealt with this over the phone and swiftly. But yet the fanboys come alive cheering on service like that??? wow.

    ReplyDelete
  36. How about this for keeping people informed:

    Originally Posted by Licklog:
    "With the $55 plan going away that means I will need to return one of my phones back to PagePlus through Kitty L1. I still have the old Page Plus sim. What is the process for the Port Request to return?"

    Kitty's reply:
    "Just order a Page a Plus port. But I would advise you to wait until I ACTUALLY put the changes into place before doing so. What if I don't do it until January? You would have ported for no reason."

    "What if I don't do it until January"??? What kind of games does this person like to play for petes sake! Announce that the plans are changing, BUT then string customers along for weeks on end with little to no info just crap like this? Why even announce that there are upcoming changes if she has no idea what they are going to be? Sounds to me like a cry of "HELP we're sinking and we don't know what to do yet!".

    Slowly but surely all the things promised by this mvno are disappearing or getting changed. This is what all the hofo mvno guru's were saying from the beginning of this mvno, that they wouldn't survive with what they had going on. So now this mvno that seemed to want to promise the world everything is steadily morphing into just another "also ran" "has been".

    Talk big smack about going to do this and going to do that and look where they are now, floundering. And they can;t really do any of it.

    Hey, where's the news on this so-called "bucket system" getting implemented?? Users are still getting their phone turned off by going over data even when they still have all their texts and minutes left. This has been an ongoing "I promise it will be fixed next month" thing for a long long time now. Still no fix. smh.

    ReplyDelete
    Replies
    1. Kitty is about to loose a lot of customers.

      Delete
  37. No promotions from this company for Christmas? Kitty has always been right on top of holiday sales and promotions, as a matter of fact she claims to be a marketing guru. Things must really be up in the air if we are seeing no sales or promo's - couple that with still no announcement of the new plans that are coming and it seems like kitty/puppy must have hit a very troubling time. Is this cyberwings 2.0?

    ReplyDelete
  38. Latest update from kitty posted on her forum:
    "I'm in the office all day today, working on plans and such. I haven't had a good solid full office day in a few weeks due to family travel, but today I'm sitting in my chair in my office working hard on this issue." - kitty

    So, almost 3 weeks ago kitty announced that there will be "drastic" plan changes due to existing plans no being profitable. She also mentioned several times that puppy would go under if she stays with the current plans and price structures.

    Now, here we are 3 weeks later, with her customers posting there concerns about all this on her forums and getting no answers, just "maybes" and "what if's" from her.

    And then after much hounding by her current customers she posts that today? Is that where the priorities are, traveling in a motorhome with cats and dogs and family up and down the east coast as the concerned customers wait on her to get home to work out what her next plan structures and pricing will be? Incredibly bad way to handle all this! I just don't understand this at all.

    ReplyDelete
  39. Kitty 12-2: "Our attempts to negotiate with the powers that be on the forced mandatory data bundles did not go as we had hoped. Sadly, this means that to ensure the future stability and long term ability of Puppy Wireless to stay in business, we will have to make immediate and (relatively) dramatic plan and price changes.The alternative, if
    we do not do this, is that Puppy could simply cease to exist and not service any market at all.I have no choice in this matter. I've tried for 3 weeks now to negotiate something favorable for all parties, and we're being told "Tough, deal with it.""

    "The problem is we don't have 25 Million clients to spread the "losses amongst." If we had 25 Million lines, like Tracfone, not only would we get (A) better pricing/negotiating power but (B) we would have more lines to spread the losses amongst."

    "It's a gamble. You make money on most but lose money on many too. The more customers you have, yes, your rates can be dramatically lower. The more customers you have the more you can play the gamble. I've gotten more aggressive with Puppy over the past six months but the gamble doesn't work well if you don't have enough customers to mitigate the risk."

    "Look at the negative changes Verizon has made against their own base over the past 2 years. I hate this. But I either adjust or sell out. We have several cash out offers on the table. Which do you prefer?"

    "Just keep in mind we had zero control over this. We were told "if you want 4g these are the terms take it or leave it." (LIE)

    "Look, these changes WILL happen or else Puppy will simply CEASE to exist. If you want < $30 4g LTE plan competition, we can provide that. If you'd rather be stuck with being FORCED onto a $29.95 plan or higher, for 4g LTE, with no < $30 competition in the 4g LTE market, we can do that too."

    "We take a step back, realize that we cannot compete in certain markets yet. We're too small.All I can do now is adjust, because negotiations have failed. I don't like this situation. I hate it.
    But these are the cards that we are being dealt. No one likes this. Least not me. Do you think I ENJOY doing this? Absolutely not. But when the mother ship dictates pricing, forces new pricing
    down our throats, and says take it or leave it, what are we supposed to do?"

    12-4 : "I'm going to do my very best to get the new plans up this weekend. I hate having to redevelop plans. We HAD perfect plans until they changed our pricing."

    12-6: "I've removed the $30 and higher plans from the website for now. Once I'm done making changes and such I'll send an email to everyone and post the changes here. For now, just relax, I need another 2 days to get things revamped."

    "I'm not doing this because I WANT to. I'm doing this because I HAVE to. If I don't do this, we will go out of business."

    " I have to make the hard decisions about this. If I don't, there shall be no Puppy. We have 3 companies chomping at the bit to eliminate us by buying us out. I don't want that. I'd rather stay in business and service the < $25 market." (rather not sell? Really? Kitty has proclaimed many times that she would NEVER sell)

    "when the new plans are published and when they go live, EVERYONE will be forced to switch to a new plan as of their next monthly renewal. Or port out. That's their choice. I can't make these new plans, which will keep our MVNO alive, and then go back and allow people to stay on the old plans which are losses to us.
    That's not a sound business decision."

    12-6: "I hope to have the new plans published by Wednesday night. That's my goal. We leave Maine this weekend to head back to FL, we were only here for a few weeks to see family."






    ReplyDelete
    Replies
    1. Any post about Kitty or Puppy turns into a 'wall of hate' by somebody who has Kitty Derangement Syndrome (KDS).'
      They never write about the many positive developments, like extra data on the low-priced plans, more low priced plans just announced, or that Puppy W. is keeping the higher priced plans and adding unlimited, throttled data above the high-speed limits.
      And you will never see them retract their silly predictions like: "Kitty is about to loose a lot of customers."

      Delete
    2. See part 2 for my point. You should have it by now. Thank you and Merry Christmas!

      Delete
  40. "I cannot worry about pissing off 25% of our customer base on Puppy. This is being done to SAVE the business. I have no choice. I would rather push 25% back to Page Plus than lose 100% of the business due to not taking care of what needs to be taken care of."

    12-10: "My goal was to have them done and published by last night. That did not happen. Won't be tonight either. I will not rush through this process, as I NEED to get this right on this try, because I DO NOT want to change plans again until June 2016." (no rush? Origianl announcement said "IMMEDIATE and DRAMATIC" changes)

    12-13: "The new website is alive, but the new plans have not been published yet. I wanted to get them published by this past Wednesday evening but that's not happening, I'd like to get them published by this coming Wednesday now. I'm currently on the road in New Jersey, heading back to Florida."

    12-18: "I'm in the office all day today, working on plans and such. I haven't had a good solid full office day in a few weeks due to family travel, but today I'm sitting in my chair in my office working hard on this issue."

    12-20:"Original plans have been put back into place. Feel free to order them, they are going to stay as part of the plan lineup on the website. New plans will be added as well, just waiting for them to be completed."
    (18 days later here is the "IMMEDIATE and DRAMATIC" changes to stay in business??)

    12-21: "We also hope to have the prepaid bucket platform completed in the same timeframe. The idea is to launch the prepaid buckets, so the no overages can occur, as well as the throttled unlimited data, at the same time."
    (the accound suspension issues are still NOT fixed and now of course kitty has a new timeline for that. She posted
    several weeks ago that the fix for that was already being implemented and in the testing phase. MORE LIES. She has
    given many times/dates that this MAJOR ISSUE would be fixed - she keeps changing the story on this one, so yeah, why
    why not now use the plan chages as teh new excuse)

    12-21: "Verizon did nothing to improve our situation. I made a few hard business decisions that are a total gamble."

    So there you have it. Major changes coming so puppy can stay in business. Absolutely can't continue with current plans.But after 18 days of complete and utter confusion with virtually no additional information given, FINALLY a change is made.What was the change? NOTHING. What is kitty doing to survive? She is taking a bigger risk/gamble.

    Remember this statement kitty made? "I've gotten more
    aggressive with Puppy over the past six months but the gamble doesn't work well if you don't have enough customers to mitigate the risk."
    .........seems like she already knows that THESE changes will not work.

    Good luck folks! smh

    ReplyDelete
    Replies
    1. So your point is that Kitty changes her mind a lot and sends mixed messages to the readers of her forum. Thus is true, though probably of little interest to most readers.

      Delete
    2. Dennis,

      I see you won't post my actual points. That's too bad.

      Delete
    3. It's hard to be sure when you post anonymously, I believe I've published 3 of your comments today alone and many more since June when this post was written.

      If you don't like Kitty Wireless don't use them. You have expressed your dislike of Kitty and Puppy here already, repeating you message doesn't make it more effective.

      Delete
    4. I'm glad to hear this, Dennis. I will reiterate that I Don't use Kitty/Puppy Wireless but these types of attacks contribute nothing to this site which I've enjoyed reading for years, in fact, it has detracted from it. Stating a negative comment about a subject is great and adds to a discussion. Writing angry essays over and over repeatedly over long periods of time is borderline psychotic.

      Delete
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