Home - , , - Red Pocket Mobile Suddenly Discontinues T-Mobile Based Plans

Red Pocket Mobile Suddenly Discontinues T-Mobile Based Plans

Red Pocket Mobile, an MVNO that has offered service on all four national networks appears to have discontinued their T-Mobile based plans. As of this morning, almost all references to the T-Mobile based offerings, which Red Pocket called GSMT for phone plans and Red Pocket Mobile Internet for mobile broadband have disappeared from the Red Pocket site. It's no longer possible to view GSMT or Mobile Internet plans, top up a GSMT or Mobile Internet account or activate a GSMT or Mobile Internet SIM online.

Red Pocket support is reportedly advising customers to switch to their AT&T based GSMA service. GSMT and Mobile Internet users can request a free GSMA SIM online or by calling Red Pocket at 1-888-993-3888. Good luck getting through, support lines seem to be swamped.

The shutdown seems unusually sudden. The only warning was an email that some GSMT and Mobile Internet users received Tuesday advising then that they were being sent a free GSMA SIM and could "upgrade" to GSMA service. The email read:

Dear Valued Red Pocket Customer,

Good news. We would like to upgrade your wireless network - for free!

We have already mailed you a brand new, totally free Red Pocket GSMA SIM card with our compliments. You should receive it any day now.

After your new SIM card arrives, simply visit GoRedPocket.com/switch or give us a call at 1-888-993-3888 and we will walk you through the quick transfer process.

There’s no catch. Your phone number won’t change. Your great Red Pocket plan won’t change. And it won’t cost you a cent, nor will you lose any airtime days. Switch your SIM with the new one that we already sent you, and you’ll just get better network coverage!

With Red Pocket’s GSMA service, you’ll get access to America’s largest GSM network with amazing coverage, superior call quality and lightning-fast LTE service, all for the same low monthly price that you currently enjoy.

We think that you’ll love Red Pocket Mobile GSMA service. We look forward to helping you make the switch!

- Your friends at Red Pocket Mobile 

Mobile Internet users who called Red Pocket after receiving the email were told that Red Pocket did not offer GSMA mobile broadband plans and that they could stay on their T-Mobile based plans. Now the story seems to be changing and Mobile Internet and GSMT users must switch to a GSMA phone plan to continue service.

Most of Red Pocket's GSMA phone plans cost more for the same amount of data as comparable GSMT phone plans. For example, the GSMT unlimited talk and text, 1 GB plan is $39.99 while the same plan is $49.99 on GSMA.  For some  Mobile Internet users the price difference is enormous. The 1 GB Mobile Internet plan is $10 vs $49.99 for the 1 GB GSMA phone plan.

I suspect that there must be some sort of contract or payment dispute between T-Mobile and  Red Pocket for the plans to have been discontinued so suddenly. 

Some Mobile Internet users on Howard Forums say that their service stopped working this morning but others say that they still have service.

Red Pocket is no fly by night company, having been in business since 2006. I would hope that they would do the right thing for affected customers by continuing current user's service for as long as they have paid for,  or offer refunds if that's not possible.

I emailed to Red Pocket about the upgrade to GSMA three days ago and did not receive a reply. I just tried calling Red Pocket and got disconnected after 34 minutes of elevator music.

Source: HowardForums

Related Posts:
Prepaid Operator Profile: Red Pocket Mobile
US Prepaid Mobile Broadband Plans Compared

66 comments:

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  1. For me the worst thing about this is that they had the cheapest data-only plans for low to moderate use: $5/512MB or $10/1GB.

    The $5 plan was good for me since that's about what I use, and as far as I can tell there's nothing else out there like it. I think the closest is Harbor Mobile's 5GB for $15 plan ($18 with fees). I don't really need that much data, and Harbor's plan has some restrictions that might make it unusable:

    - it's tablet-only so there's a good chance it won't work on my phone (though there may be a small chance my non-carrier-branded BLU phone might not be blacklisted)
    - you apparently have to jump through some hoops to qualify as a "business".

    Anyway, if anyone knows of a way to get 512-1024MB of data for $10 or less on a GSM service, please post!

    ReplyDelete
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    1. AT&T has a 1 GB / 90 day plan for $25 through their prepaid DataConnect Pass plans. $8.33/month @ 343 MBs. I get free sims at the corporate store by telling them that i am signing up for one of their DataConnect Pass plans through their buyasession.com site.

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    2. buyasession.com is dead.

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    3. You meant to type https://buyasession.att.com above.

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    4. That AT&T DataConnect plan sounds like it may have potential - I'm surprised I never heard of it before.

      Do you know the answer to this: if I run through my 1GB allotment after 60 days, will paying $25 get me another 90 days or would that 'top-up' expire at the end of the original 90-day span?

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    5. 1 GB / 90 day / $25 is sold as a tablet only plan. @Anonymous 12:28 Are you using that plan in a phone which is what the OP was using Red Pocket Mobile Internet for?

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    6. @ Anonymous 1:15 According to AT&T The Data Session Plans auto-renew and "If you use entire allotment before current period ends, you will not have access to your new data allotment until the beginning of the next period.

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    7. The $25 1 GB of data for 90 Days in NOT an auto-renew plan it is considered a Pay as You Go plan.

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    8. You're right. I misread the terms. So you should be able to renew early if you run out.

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    9. US Mobile has 250MB for $5, 500MB for $9 and 1GB for $15 on T-Mobile's network. That's before a $2/month line charge and about 70c extra fees. If you use up the data early, your plan month doesn't change but you can add the same amounts of data for the same prices and they last 30 days from the date you added them. I actually switched to Red Pocket last Sunday for the $5/512 MB plan because before I was paying US Mobile $4.70/month for 100MB. Now that Red Pocket seems to have become useless, I re-activated my US Mobile sim with 250 MB @ $7.70. I use it in my phone and choose 0 texts and 0 voice minutes each month, and use Hangouts for calls and texts instead.

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    10. Please update if the AT&T Data Connect plan works on a phone, which is what I use my $5/month RedPocket GSM-T for. Otherwise it is not a valid alternative.

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    11. Data Connect is not supposed to work in phones. I heard of people activating Data Connect tablet plans using a tablet IMEI and then putting the SIM in a phone and reporting that it works. YMMV

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    12. "Dennis BourniqueJune 6, 2015 at 1:16 PM 1 GB / 90 day / $25 is sold as a tablet only plan."
      The Data Connect plan also works in hotspots, per the AT&T terms. My T-Mobile ZTE hotspot passed AT&T's validation test (even though it is locked to T-Mobile now).

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    13. Data Plans Lists 1 GB / 90 day / $25 under plans for "Tablet's and other mobile devices". There are separate more expensive plans for "computers". Hotspots are mobile devices but are typically used to give wireless data access to laptop computers so I'd expect a "for computers" plan to be required. But if AT&T accepts your hotspot on a tablet plan go for it.

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    14. Now AT&T markets the plan: "AT&T DataConnect Pass plans for Tablets and Other Mobile Devices" https://buyasession.att.com/sbd/Common/ShopRatePlans.action

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    15. Question for aap: you didn't say specifically, but do you get LTE speed from US Mobile? This is not mentioned on their website or at least I couldn't find it (RedPocket used to have LTE on GSM-T data only plans).

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    16. LTE is right on the US Mobile homepage.

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    17. Anon@12:32: My Moto G doesn't support LTE, but https://gousmobile.com/coverage mentions LTE.

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    18. That ATT site is dead now.

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    19. What AT&T site is dead? Data Plans one works for me.

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    20. Weird, page doesn't load in Firefox, complains about a Secure Connection Failure. Chrome loaded the page. But the prices for those plans aren't good anyway. So I'll keep looking.

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  2. I have 2 redpocket gsmt 19.99 plans both were cut off this morning 6/6/2015 one line had 3 days before renewal and the other had 25 days before expiration. Spoke with customer service and they said they don't know what sort of refund they will be offering. Nice rep very helpful. I will be porting to ultramobile which may have a better agreement with tmobile and standing as a mvno. Also to port out of redpocket gsmt they need to give you the temp gsma last four of sim, for port to carry over to new provider
    As he explained all tmobile information is gone

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    Replies
    1. I'm a former RedPocket customer and unless they have improved a lot since I left, don't expect a refund. You may want to use your remaining 25 days of service on their GSMA service before you switch.

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    2. To update regarding my deactivated gsmt 19.99 plan with red pocket I was able to get a refund. Red pocket advised to call my pin provider and I did they called or contacted red pocket an a week later my refund was processed

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  3. News by carrier could use some updates.
    (t) should be added to consumer cellular and removed from Red Pocket (from the looks of things)
    The (t) on Brightspot should be changed to ()
    Otherwise its a great point of reference.

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  4. Red Pocket is more expensive than other AT&T MVNOs and it isn't for their customer service. They aren't the cheapest Verizon MVNO either. I don't understand how they have any subscribers.

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    Replies
    1. Actually they are one of the cheapest Verizon MVNOs. Can you tell me another Verizon MVNO that offers 1 GB of at least 3G data for under $20?

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    2. You are both right. Red Pocket usually charges more, but they have a very few plans like the Verizon $20 plan that are low-priced.

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  5. I have data plan only (500MB / $5) and service ended 6/6/15. I was lucky and able to get a guy on the phone. RP will not able to continue my service. I have more than 2 weeks on my account. And now they do full refund $5 back to my CC. They told me shop around for the new plan. Well, no more cheap data.

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  6. I have $5 plan, and have GSMA sim to switch. Got the email said succeeded, but no signal, no service at all. Here is the email:

    Dear Sir/Madam,
    Thank you for contacting Red Pocket Mobile Customer Service!
    We're happy to report that your account has been successfully switched and is now ready for blazing-fast 4G LTE speeds on your LTE-capable device using our GSMA service.
    Now you need to update the data settings in your phone. It's easy!
    On Android and most other phones: go to our handy device configuration wizard by clicking here or going to: http://goredpocket.com/configure. This works for iPhone too, but we've got an even easier option for iPhone.
    On iPhone: with your device in wifi mode, open Safari on your iPhone and go to http://GoRedPocket.com/iphone. Will automatically download a data setting file. You will need to accept this file to install it and change your data settings.
    Once you have configured your phone, please turn it off then on again.
    Should you need further assistance, you can use our 24/7 online Troubleshooter/Knowledgebase at http://help.goredpocket.com/, or send an email to cs@redpocketmobile.com.
    Thank you for choosing Red Pocket Mobile!

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  7. I tried to renew my Redpocket data only plan and found I couldn't and then found this website. Arggh! I need a mobile hotspot and only 1GB/month, and ideally re-use my ZTE unit. Where else can I go?

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    Replies
    1. The least expensive 30 day 1 GB plans by network are;
      T-Mobile network: Simple Mobile $20 1.5 GB, T-Mobile Prepaid $20 1GB
      AT&T network: GoPhone Broadband $25 2GB
      Sprint network: FreedomPop $3.99 500 MB add 10 Freedom Friends for an extra 500 MB or $19.99 2 GB
      Verizon network Straight Talk $15 1 GB (3G only)

      Your hotspot would work on Simple or T-Mobile and also AT&T if it supports the proper bands (850 and 1900 for 3G and band 17 and preferably also 2,4,5 for LTE).

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    2. You can use a Straight Talk tablet sim in a hotspot. The starter kit that you can buy at Walmart has both AT&T and T-Mobile compatible sims, and plans start at $15 for 1 GB for one month.

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    3. FWIW, I contacted Simple Mobile and they said "Please be informed that we do not support hotspot device with our service. "

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  8. straight talk on at&t is cheaper: $40 / 4GB / 60 days

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    Replies
    1. But......Carlos Slim.......

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    2. Thanks for the info. The $15 for 1GB for 30 days is good too in case I have a trip longer than the 7 days that T-Mobile will give me. The unfortunate thing is I would have to buy a new hotspot device.

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    3. Straight Talk on AT&T is a tablet plan. Using it in in a hotspot is not supported by Straight Talk. Although it currently works in hotspots for most users Straight Talk could block hotspot use on that plan at any time.

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  9. Contacted Red Pocket support via Facebook. They said they will have some new data-only plans, but not right away. They also asked for my order number and said they will process a refund today.

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  10. To those affected, Ting (ting.com) supports all T-Mobile devices, meaning the phone you currently own will work with Ting. We offer service on a GSM network you're (ahem) very familiar with: https://ting.com/coverage .

    Have a look at our rates (https://ting.com/rates) and if you're interested, send me a private message or just reply here! I'll hook you up with a free GSM SIM card and can answer any questions you may have. Our subreddit (https://reddit.com/r/ting) is also a great place to learn more about Ting and hear from other redditors about their experiences with our service.

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    Replies
    1. That's a bummer Jesse. Just ordered two sims for Ting last night at $14 shipped/each!

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    2. Does ting have data only plans? I couldn't find them on their website

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    3. Choose the XS $0 level for voice and messaging and you have a data only plan.

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    4. Ting would be $25 plus taxes and fees for 1GB of data on T-Mobile. That's a lot more than Red Pocket was charging.

      T-Mobile may have been annoyed at Red Pocket for selling so many of those 512MB and 1GB data plans but not selling many voice and text plans. You can be sure that Red Pocket did not want to lose the ability to offer those T_mobile plans.

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    5. us mobile appears to have better pricing and same model. take that ting.

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    6. Ting plans work in T-Mobile and unlocked hotspots. Just turn off voice and sms in your Dashboard. US Mobile plans do not work in hotspots.

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    7. Ting and US Mobile both let you tether using your phone. Only Ting lets you share a plan, though. If you need more than 100 MB/month, Ting can cost you less money than US Mobile in some cases when you share a plan.

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  11. No worries, just send me an email (jesse at ting dot com) with your Ting email address and I'll have $28 in credit added to your account.

    Hope that works for you!

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  12. T-Mobile may have gotten upset at so many Red Pocket customers buying only the $10/1GB data plan.

    Red Pocket is no deal compared to other AT&T MVNOs. The only attractively priced service they offered was that $10/1GB T-Mobile plan.

    For AT&T GSM service there are much better options than Red Pocket. AT&T GoPhone, AT&T Cricket, and Consumer Cellular are better options for AT&T service. Each has their pros and cons of course.

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  13. Or you can try plans at harbormobile.com which is an authorized T-Mobile reseller.

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  14. Anybody know of a GSM Data only plan that works with phones for (hopefully) around $5-10?

    ReplyDelete
    Replies
    1. Some people have reported success activating a AT&T tablet plan with a tablet IMEI and then putting the SIM in a phone but YMMV.

      It's safer to get a phone plan with lots of data like T-Mobile's $30 5 GB. Phones are blocked on almost all data plans. Some people have reported success activating a AT&T tablet plan with a tablet IMEI and then putting the SIM in a phone but YMMV

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    2. Well I don't have a tablet to activate a SIM in anyway, and I can't afford $30 plans. Around $10 is my limit at the moment

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    3. I haven't tried it but supposedly you just have to give AT&T a tablet IMEI, you don't actually have to pocess the tablet. People have obtained IMei's from demo tablets in AT&T stores or from eBay listings.

      The cheapest AT&T tablet plan is $25 for 1 GB good for 90 days or about 333 MB for $8.33 a month.

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    4. The $30 T-Mobile 5GB plan supposedly doesn't include tethering.

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  15. I have used T-Moble, RedPocket and Truphone for pay as you go data. I do need a TMoble data plan for my device, and I have gone back to Truphone, since their data is $0.09/MB in the USA. And the nice thing is minimum refill is $15, but you can carry over the balance to the following month if you don't us it all. Really nice for the occasional user or a 2nd plan.

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  16. THanks for mentioning TruPhone but they require a sim card be purchased for $15 + you must load it for another $15 for a total upfront invesntment of $30.

    At 9 cents per MB it costs $9 usd per 100 mb which is pretty expensive.

    You would be better off with H2O Wireless and their $10 plan that gives you 200 minutes of talk + 100MB of data for 90 days. Sim cards are 1 cent on Amazon.

    Or if you want data then US Wireless 1 GB of data for $15 + $2 monthly service fee. + $4 up front fee for the sim card.

    ReplyDelete
    Replies
    1. Your math needs work. H20 charges more for mobile data than Truphone, 10c/mb or $10/100 MB. The $10 H20 plan gives you 200 minutes OR 100 MB, not both. And talk is cheaper on Truphone too if you make and receive the same number of minutes on average. 4.5c/minute, not 5c. All incoming calls and text are free on Truphone. So overall, Truphone is almost always less expensive than H20 pay-go. And you avoid H20's bad customer service. No need to fund Truphone every 90 days; just make a one-minute call or send one text every 90 days and you will pay no "inactivity fee" to maintain your balance.

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    2. US Mobile is not be best value for mobile data. As Dennis recommended, Simple Mobile gives you 1.5GB for $20. US Mobile charges $1+ tax on $17, say $18.50. So for ~$1.50 more you get an extra 500 MB with Simple Mobile.

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  17. @Your math needs work: Thank you for advising us of this. I think I will give Truphone a chance, I did not know the incoming calls where free

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  18. $15 data plan over at metropcs /tablet-plans/plans.html

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    Replies
    1. Will this work in a tmobile branded hotspot device?

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    2. No, only in a MetroPCS branded tablet.

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  19. Platinum Tel (ptel.com) has grood data plans over the T-Mobile network. I use the 10$/100mb/60 days paygo plan when I travel to US. Get the sim card from them or from Pinzoo.com then buy a refill.
    Redpocket was cheaper (5$ for 500 mb) but now Ptel is the second best for me.

    ReplyDelete
    Replies
    1. A better option than the ptel plan you mentioned is h2o paygo at $10/100mb/90 days . It is AT&T network and I get LTE connection. The coverage I get compared to Lycamobile (T-mobile) network is far superior. But I am still looking for a plan comparable to $5/500mb/month

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  20. Ptel SIMs on the PayGo plan also work in T-Mobile and unlocked mobile hotspots.

    ReplyDelete
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