Red Pocket Mobile, an MVNO that has offered service on all four national networks appears to have discontinued their T-Mobile based plans. As of this morning, almost all references to the T-Mobile based offerings, which Red Pocket called GSMT for phone plans and Red Pocket Mobile Internet for mobile broadband have disappeared from the Red Pocket site. It's no longer possible to view GSMT or Mobile Internet plans, top up a GSMT or Mobile Internet account or activate a GSMT or Mobile Internet SIM online.
Red Pocket support is reportedly advising customers to switch to their AT&T based GSMA service. GSMT and Mobile Internet users can request a free GSMA SIM online or by calling Red Pocket at 1-888-993-3888. Good luck getting through, support lines seem to be swamped.
The shutdown seems unusually sudden. The only warning was an email that some GSMT and Mobile Internet users received Tuesday advising then that they were being sent a free GSMA SIM and could "upgrade" to GSMA service. The email read:
Dear Valued Red Pocket Customer,
Good news. We would like to upgrade your wireless network - for free!
We have already mailed you a brand new, totally free Red Pocket GSMA SIM card with our compliments. You should receive it any day now.
After your new SIM card arrives, simply visit GoRedPocket.com/switch or give us a call at 1-888-993-3888 and we will walk you through the quick transfer process.
There’s no catch. Your phone number won’t change. Your great Red Pocket plan won’t change. And it won’t cost you a cent, nor will you lose any airtime days. Switch your SIM with the new one that we already sent you, and you’ll just get better network coverage!
With Red Pocket’s GSMA service, you’ll get access to America’s largest GSM network with amazing coverage, superior call quality and lightning-fast LTE service, all for the same low monthly price that you currently enjoy.
We think that you’ll love Red Pocket Mobile GSMA service. We look forward to helping you make the switch!
- Your friends at Red Pocket Mobile
Mobile Internet users who called Red Pocket after receiving the email were told that Red Pocket did not offer GSMA mobile broadband plans and that they could stay on their T-Mobile based plans. Now the story seems to be changing and Mobile Internet and GSMT users must switch to a GSMA phone plan to continue service.
Most of Red Pocket's GSMA phone plans cost more for the same amount of data as comparable GSMT phone plans. For example, the GSMT unlimited talk and text, 1 GB plan is $39.99 while the same plan is $49.99 on GSMA. For some Mobile Internet users the price difference is enormous. The 1 GB Mobile Internet plan is $10 vs $49.99 for the 1 GB GSMA phone plan.
I suspect that there must be some sort of contract or payment dispute between T-Mobile and Red Pocket for the plans to have been discontinued so suddenly.
Some Mobile Internet users on Howard Forums say that their service stopped working this morning but others say that they still have service.
Red Pocket is no fly by night company, having been in business since 2006. I would hope that they would do the right thing for affected customers by continuing current user's service for as long as they have paid for, or offer refunds if that's not possible.
I emailed to Red Pocket about the upgrade to GSMA three days ago and did not receive a reply. I just tried calling Red Pocket and got disconnected after 34 minutes of elevator music.
Prepaid Operator Profile: Red Pocket Mobile
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