Home - , , , - Another Nail in the Coffin For Lycamobile PayGo Data - Old SIMs Can't be Topped-up

Another Nail in the Coffin For Lycamobile PayGo Data - Old SIMs Can't be Topped-up

T-Mobile MVNO Lyca Mobile US is sending texts to customers who are using "old" Lycamobile SIMs telling them that effective today, they can no longer add funds to their accounts unless they replace their SIM cards. The text reads;

"As of July 1, recharge is no longer available for old LM SIMs. To continue Lycamobile service, SWAP your SIM for a new LM Plus SIM at Lycamobile.com or dial 612"

Upgrading to new Lycamobile SIM has several advantages and one big disadvantage:

Pluses of the new SIMs, which were introduced over a year ago, are:
  • New SIMs work in unlocked phones and locked T-Mobile phones, the old SIMs only work in unlocked phones
  • MMS and LTE data are only available only with new SIMs
  • On the pay as you go plan outgoing calls are 2¢/minute on new SIMs and 5¢/minute on old SIMs. (Incoming calls are 2¢/minute with both old and new SIMs.)
The one drawback is that data is not available on the Lyca's pay as you go plan if you are using a new SIM. Old SIM users get access to data at 6¢/MB.

I'm sure there are costs involved in running two different platforms and can understand Lyca wanting to move all customers to the current one. But why make the new platform inferior in one respect, the availability of data on the pay as you go plan? I think the reason for the lack of data with the new SIMs is that Lycamobile is trying to get rid of its pay as you go users.

Pay as you go, which was prominently featured on its web site when Lycamobile entered the US market in 2013, is now a secret plan. It's not mentioned on the site but is the default plan that Lycamobile accounts fall back to when there's no active monthly plan. New customers can get the PayGo plan by activating a Lycamobile SIM and adding a $10 top up you. Monthly plan users can switch to PayGo by adding a $10 top up and waiting for their plan month to expire.

For very light users the pay as you go plan PayGo is an incredible deal  because airtime never expires as long as a call is made, text is sent or data is used at least every 90 days. Other perks include free calls to toll-free numbers and free incoming texts (outgoing texts are 4¢ each).

It costs less than 20¢ a year to keep a Lycamobile SIM active as a "glovebox phone" for emergency use. That sort of use is obviously not profitable for Lyca so I can see why they keep the pay as you go plan hidden. But I don't understand why they don't either eliminate the pay as you go plan or require a minimum top up every 30, 60 or 90 days like every other US operator that offers PayGo does.

Although old SIMs can no longer be topped up they still work, including for data. With no minimum top-up required, frugal users can keep an old SIM alive for many years by making a short call every 90 days.

Source: HowardForums

Related post: Prepaid Operator Profile - Lycamobile

37 comments:

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  1. Emergency calls are free in the US

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    1. Only to 911. Some emergencies may require calling a tow truck or family member.

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  2. Really the best deal around for people who use Lycamobile for calling exclusively. Everybody else is at least 5 CENTS + EVERY 60 day Top-Up ( whether you need it or not! ) ...Hopefully they will keep the Pay As You Go feature...

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  3. Are they still offering free incoming texts and free toll free calls on either new or old SIM?

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  4. I am using a dual-SIM phone with Lyca paygo for calling and text (no MMS on the new SIM) and use the second slot for a cheap data plan.

    That was the Redpocket $5 per month for 512MB plan until RP dumped it. So I'm currently trying to figure out the best way to go for data - as long as I can get something that'll give 512MB or more for cheap, it's a great setup for someone like me who has a pretty light use pattern. I'll try USMobile soon ($2 access fee, plus $9 for 512MB).

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  5. I was able to top up today on old SIM. Added $110 - good for another 2 years. Maybe their computer hasn't been updated.

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    Replies
    1. Did you top up within your Lyca account, or buy a PIN from Callingmart or another PIN dealer?

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    2. I would guess, the next step they would do is probably shutting down the data service for old sim user sometime down the road, no matter how much left on your account...

      Sad. They should negotiate with t-mobile for better pay structure, rather than threatening the users. Believe it or not, people leave when they expect worse coming, and once they left, they wont look back...

      Three lines, time to go.

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    3. Lets hope when they do finally shut down the legacy SIMs altogether they will allow you to transfer that sum over to a Plus SIM.

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    4. Topped up from lyca acct

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  6. Dennis --Have you seen where the FCC and TracFone have just hammered out an agreement about unlocking TracFone's mobile phones? Here's the link:

    https://www.fcc.gov/document/fcc-reaches-agreement-tracfone-unlock-mobile-phones

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  7. I tried several times to swap my old sim card with a new Lycamobile Plus sim card, but it keep saying "We are experiencing technical difficulties.Please try again later." Could anyone verify that the PayAsGo still alive?

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  8. An MVNO on a substandard carrier, with weak value, that decides to degrade its service. It's a wonder they have customers?

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  9. I topped up old SIM on lyca site today.

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  10. 7/6, I still able to top up old sim.
    Actually, on the top up page, even thought they warn that 7/1 is the last day for top up, they still put the top up bottom below the warning. So I put $20 inside.

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  11. I'm getting 2 to 4 text messages a day from Lyca telling me I can no longer top up. It's getting annoying.

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  12. Data does not seem to be working on my old sim.

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  13. I got stranded without access to data on my old sim earlier today. I've had the new sim sitting on my desk for months while waiting for the Karma Go hotspot to start shipping (any day now). I originally switched from Airvoice to Lyca because of the annoying USSD messages from AT&T. Maybe I'll switch back now that they can finally turn those off. I have about $20 on my Lyca account, and that will probably last at least six months since I can't spend it on data anymore.

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  14. Wait . So if you have an old SIM and would like to keep using you phone, what can you do? Can you still use a $10 refill from callingmart?
    Should you get the new PLUS SIM card and if you do how do you keep you telephone number?
    Thank you

    ReplyDelete
    Replies
    1. Callingmart can no longer top up old Lycamobile SIMs, no one can. You can keep using the old SIM until the money on it runs out or Lycamobile tells you you can't.

      If you switch to a new SIM you keep your number and account balance.

      Delete
  15. Thank you for the quick reply Mr. Bournique. Just to be clear. I would have to get a new PLUS SIM, then change my telephone number online at Lycamobile.com. Is that right?

    Would you happen to know if you can topup the new SIM PLUS with callingmart and would I have to use their monthly plan or can I just do like I used to pay-as-you-go with a let's say $10 topup. Thanks so much.

    BTW Your article is the only place I have found any answers. I'm sure it has helped many of us. We really appreciate it!

    ReplyDelete
    Replies
    1. Yes you need a Plus SIM. If you want to port a number to Lycamobile you need to call Lycamobile at 866-277-3221 before you activate the SIM. See: Porting phone number to Lycamobile – call the world for less!

      You can topup a Lycamobile Pay As You Go plan using a Callingmart $10 topup.

      Delete
  16. Is MMS available in Paygo from Lyca?

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  17. When I submitted the swap request online, it showed "New msisdn not found". Any one face the same problem? Then I submitted the request by calling 612, however, after 3 days, my new sim card is still not been activated......

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  18. Same issue here. Web says " New msisdn not found " Your lucky you got to 612. Waited on hold for over 25 mins.

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  19. " New msisdn not found", I try three sim cards, but no one works.

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  20. Same problem "New msisdn not found" how long can i stand to be on hold with that crappy music and the repetitive "you're a valued customer please stay on the line" spiel. I love the 2 cents per min pay as you go, it works great for me and i don't need mobile data. If this doesn't get sorted out soon i might switch to republic wireless.

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    Replies
    1. it took about 20 to 30 mins to get a person, they processed my sim to sim plus swap request ant told me to wait 24 hrs to insert the new sim plus card. that music on hold and repeated message is hideous. I have to call them again after i get the new card working since my $10 credit, i paid to get the first sim plus card sent is in the wind right now.

      Delete
  21. New msisdn not found .... I have the same issue.
    no luck with 612 helpdesk

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  22. I tried to swap sim for several lyca paygo numbers with several new plus sims with pitiful result...New msisdn not found. I tried 612 several times during weekdays and gave up after very long wait. I tried again on a Sunday late afternoon around 6pm and got through within 10 minutes. CS asked me for pin which I don't have so they regenerated new pin and texted and emailed me pin while I am on the phone requesting sim swap. I forgot 612 selected options so I called back within 5 minutes but my old sim had quit working. The result from sim swap request via 612 happened almost immediately. Got a text on how to setup APN for internet and mms but still can't get data to work. 612 options, 1 for english, 7 for technical issues, 0 for others...good luck!

    ReplyDelete
    Replies
    1. per your suggestion, I also called 612 on Saturday afternoon at 4. Got through in 20 minute and got two number transferred. They told me to wait until new sim card activated and then dial *621*pin# to input the new sim's balance.

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  23. I'm an old SIM card user. How do I get a new Plus SIM? Should I buy one or will Lyca send me one for free if I call them and request a swap?

    ReplyDelete
    Replies
    1. Call them, but make sure to have the full number of your current SIM card handy, and they also want your PIN (it's on your SIM swap page, but they will assign you a new one in case you don't have it)

      Delete
  24. Pretty messy. After I received the message about having to upgrade, I got the Lyca+ SIMs and started the process. I had to call them to get an extra SIM replaced, so I had to do the first one over the phone while I was talking to them. That one is the one with problems. The second one, worked perfectly fine within half an hour. The first one didn't go, for close to 2 months now, and after calling many times (that music is loud, and the reps are not) to get it solved. They always told me to wait 4 to 24 hours, even when they started to acknowledge that their system was overloaded by the demand. The latest story is that my number cannot be transferred to the new SIM,and that I will have to activate my new SIM with a new number, because they cannot transfer it to my existing number. Glad it's not my main number, but they don't have a way to transfer my money, so I won't do that for now.

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  25. No need to switch SIM cards, just go online and recharge it as usual.

    ReplyDelete
    Replies
    1. I tried and it did not work.

      Delete
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