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New Puppy Wireless Plans To Include More Data

Verizon MVNO Puppy Wireless announced new plans today. There are separate plans for 3G-only and 4G LTE devices. The LTE plans are: 
  • $10/month - 60 minutes, 60 messages, 2.5 MB data 
  • $12/month - 60 minutes, 60 messages, 60 MB data
  • $15/month - 250 minutes, 250 messages, 100 MB data 
  • $17/month - 275 minutes, 275 messages, 200 MB data 
  • $20/month - 300 minutes, 300 messages, 300 MB data 
  • $25/month - 400 minutes, 400 messages, 400 MB data 
  • $30/month - 750 minutes, 750 messages, 1500 MB data 
  • $30/month - 1500 minutes, unlimited messages, 1100 MB data 
  • $40/month - unlimited minutes and messages, 1500 MB data 
  • $55/month - unlimited minutes and messages, 5000 MB data
Like all Verizon MVNOs, LTE data speeds are throttled to 5 Mbps down and 2 Mbps up. Data allowances are hard capped, if you run out, extra data is available at 4¢ per MB, except on the $10 LTE plan which is limited to just 2.5 MB with no way to add more.

On the plans that don't include unlimited minutes or messaging, extra minutes or texts are 4¢ each. Off-network domestic roaming is 25¢/minute. There no extra charge for texts while roaming. Roaming data is not available.

The 3G plans are basically the same except that the four lowest priced plans include more data than comparably priced LTE plans.

3G Plans:
  • $10/month - 60 minutes, 60 messages, 60 MB data
  • $12/month - 250 minutes, 250 messages, 25 MB data
  • $15/month - 250 minutes, 250 messages, 200 MB data
  • $17/month - 275 minutes, 275 messages, 300 MB data
  • $20/month - 300 minutes, 300 messages, 400 MB data
  • $25/month - 400 minutes, 400 messages, 500 MB data
  • $30/month - 750 minutes, 750 messages, 1500 MB data
  • $30/month - 1500 minutes, unlimited messages, 1100 MB data
  • $40/month - unlimited minutes and messages, 1500 MB data
  • $55/month - unlimited minutes and messages, 5000 MB data
  • $80/year - 4¢/min, 4¢/SMS, 4¢/MB, no rollover
Overages are the same 4¢ per minute, message or MB of data as with the LTE plans.

For comparison, Puppy's old plans for LTE phones were:
  • $10.95 - 50 minutes, 50 messages, 50 MB of data 
  • $12.95 - 150 minutes, 150 messages, 50 MB of data 
  • $14.95 - 250 minutes, 250 messages, 50 MB of data 
  • $17.95 - 350 minutes, 350 messages, 50 MB of data
  • $19.95 - 300 minutes, 300 messages, 300 MB of data
  • $24.95 - 400 minutes, 400 messages, 400 MB of data
  • $29.95 - 750 minutes, 750 messages, 1 GB of data
  • $29.95 - 1200 minutes, 3000 messages, 500 MB of data
  • $39.95 - Unlimited Minutes, Unlimited Messages, 1GB of data
  • $55.00 - Unlimited Minutes, Unlimited Messages, 3GB of data
The 3G plans were the same except for the cheapest four 3G plans which were:
  • $7.95 - 50 minutes, 50 messages, 5 MB of data
  • $9.95 - 150 minutes, 150 messages, 15 MB of data
  • $11.95 - 250 minutes, 250 messages, 25 MB of data
  • $14.95 - 350 minutes, 350 messages, 35 MB of data
Overages on the old plans were 5¢ per minute, text or MB of data.

The changes announced today are mostly positive with more data across the board. However 3G talk and text only users who don't need data will either be paying more or getting fewer minutes and texts.

Puppy is also discontinuing a couple of plans for users who primarily use text messaging;
  • $13.00 - 5 Minutes, 2000 Messages, 5mb of data
  • $22.00 - 5 Minutes, 4000 Messages, 5mb of data
Current users of the two text-centric plans are grandfathered and can keep them but new activations of these plans are not available.

The new plans are set to go into effect this evening. New activations and port-ins aren't currently available but should go live tonight. When they do, click here to order an activation or port-in. Port-ins need to be scheduled 15 days in advance. If you need a SIM, Puppy SIMs are $9.99 each including shipping.

Puppy Wireless is a new MVNO (launched November, 2014) from online Page Plus dealer Kitty Wireless.

Updated 1/9/15: Puppy added new $12 and $17 plans.

Source: Kitty Forums Image: "Westie pups" by Lucie Tylová, Westik.cz - Westieinfo.com - soukromý archiv. Licensed under CC BY-SA 3.0 via Wikimedia Commons.

76 comments:

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  1. Too bad Airvoice or h20 doesn't have a $15.00 plan.

    ReplyDelete
    Replies
    1. PureTalk does: $5 for 80 min or text plus $9.95 400 MB LTE. Users can buy more minutes or data.

      Haven't had any issue. Perfect for people/teenagers who primarily use data (including for messaging) instead of talk /text.

      My limited CS experience with them was good.

      Delete
    2. Possibly,but 80 is low. I think Airvoice could be a better choice even at 20 bucks,then have security of unlimited t&text but then have to use the 100mb wisely though. Just my opinion.

      Delete
  2. Does the $10 LTE plan include 2.5 MB or 25 MB?

    ReplyDelete
  3. How many subscribers do they have? Has to be lower double-didgets.

    Plans are awful.

    You want a Verizon MVNO, go Total Wireless.

    ReplyDelete
    Replies
    1. Why do you say the "Plans are Awful"?

      To my eye, Total Wireless has nothing that compares on the low end if you don't need much talk or data but want to ride on Verizon for cheap.

      I think it's nice to see some of those cheaper options yet still on Verizon

      Delete
    2. Last time I checked Total Wireless doesn't have 4G available.

      Delete
    3. No 4G (yet) for Total Wireless . IRemember to add taxes ( at least sales tax for TW). Not enthused about PW either at this time but may look at them later. Selectel is my favor VZW MVN for now.

      "You want a Verizon MVNO, go Total Wireless".

      Delete
  4. Port ins take 15 days? This usually takes less then a day when I've ported numbers. Why so long?

    ReplyDelete
    Replies
    1. It would have been nice if the article writer would have made it clear this is a temporary thing - Clearly seen on the Puppy site when you go to the Port In page.

      Delete
    2. No they do not *take* 15 days, they should be *scheduled* 15 days ahead to synchronize precisely with the plan expiry on your previous provider. Then they actually complete on the scheduled date.

      Delete
    3. If a port does not take 15 days to accomplish then why do they need a 15 day notice? Why can;t I order a port today and get it done today or tomorrow? Because it takes puppy wireless 15 days to get to your port. That means it takes 15 days to port. If I cannot start a port today and complete it today or tomorrow or the next day or the next day ........it takes 15 days to do a port on puppy wireless.

      Delete
  5. Very poor cs with this company. They refuse to hire more staff. It should remain a real cs nightmare like the pageplus side of Kitty wireless. I do not recommend.

    ReplyDelete
  6. 15 days to port in is totally crazy. They refuse to spend money on support.

    ReplyDelete
    Replies
    1. "Totally crazy?" Comments like this.
      Puppy has 24x7 CS and many more internal reps now.
      Plus the best OLAM and automated services in the business.

      Delete
    2. Their 24/7 reps cannot help with anything, all they do is start a ticket for you and nothing else. AND kitty has stated that 24/7 cs will probably be stopped soon due to cost. If they run it like the ppc side of kitty wireless they will always have 15 day wait times for cs.

      Delete
  7. Egad! How does Puppy Wireless stay in business with plans like that? Who pays that much for plans (even on Verizon)?

    ReplyDelete
    Replies
    1. What other Verizon MVNO offers 1.5GB of data @ the $30 price point?

      For me at least anything above 400 min/mo is perfect and then I want as much data as possible and all the other MVNO's I see (on VZW) really seem to baseline at Unl Talk/Text & only 500mb at $30

      Delete
    2. I do! I have been with Kitty for about three years. The service is great. The changes have been wonderful so far. It is really nice to have a history account. Puppy's plans are competitive and I love the fact that they off 4G plans less than $30 a month: it's called having OPTIONS. When the tablet internet plans options arrive, Puppy is going to be even better.

      Delete
    3. +1. Was getting a great deal no Verizon MVNO could touch with the 750-750-1GB, and now it's going to be even better.

      Delete
  8. Owner is stating that he will decide who can join...crazy. Reading the forum is like the writings of someone who is insane. One minute they want your business, next no. They refuse to hire anyone. People need to understand this is a one person operation. Far better choices out there with reputable companies. This will not end well for people signed up to puppy.

    ReplyDelete
    Replies
    1. There lack of customer service and long wait times to fix problems should in and of itself cap number of customers I doubt they will have to do it.
      It is self capping

      Delete
    2. Everything posted above is false. Just negative blog-spin.
      Don't believe the Kitty-haters. They have serious internal issues to resolve.

      Delete
    3. What do you mean the above posts are not true??? I will go grab the quotes from kitty's forum for you if you like. It is obvious that when a business causes such an uproar in a forum or in all forums that there is obviously serious problems with that business. Static follows kitty and puppy everywhere.

      Delete
  9. I have been signed up with puppy for a little over a month and it has been a mess. My phone was turned off 3 times because they didn't t know how much data I used. I added $10 to my account and that is gone too and I never use data.

    ReplyDelete
    Replies
    1. I signed up with Puppy 3 months ago. Port completed overnight. Dashboard is great. So service issues. Of course, I know how to use my phone and avoid running out of data. YRV.

      Delete
    2. Does not look like much has been fixed to me
      Same old run around and drama.

      OK.. Just wanted an answer to my usage
      places question but will do a ticket. I'm on the new platform with all my lines. I'm trying not to tick you off but my portal stuff ain't right. Example would be on one line where it is off is under "account info", I auto renewed a 3g, 250/250/200 line and it shows 250/250/60 in data remaining. The data is turned off and has never been used but the phone minutes have been used and don't show it. My 3g, 50/50/25(or whatever it is suppose to be) line shows 48/50/60. It is OK on minutes from 2 calls but 60MB isn't part of that plan... I don't think. Just confused.

      Delete
  10. Their system is still in beta testing. They really should be offering free services to customers until the kinks are worked out. At the very least low priced services. 9 Days to do a port now. Give me a break. Frankly, about the only useful purpose of their service is for test phones. I wouldn't trust my number with them.

    Most serious of these issues is the line suspension when any bucket component is exhausted. Why are they the only verizon mvno with this issue????

    ReplyDelete
    Replies
    1. Line suspension?

      Is this true?
      Wow

      Delete
    2. No, it's not true any more.
      http://www.kittyforums.net/showthread.php/10116-Haters-will-hate-and-I-m-so-glad-it-doesn-t-effect-me-anymore

      Delete
    3. Line suspension issue is true. It happened when my line ran out out of data. When my line ran out of data, my line was suspended: yes, you no line. No calls can be made, no text, zero. I went through the Dashboard, made a ticket, and it was resolved in about 20 minutes.

      Delete
    4. My PW line is not suspending when I run out of data. I can still make calls and send texts, with no extra cash balance.

      Delete
    5. The old platform does not have as many bugs I assume that is what you are on if you are not getting suspended.
      The new platform that they are hell bent on pushing people to is buggy as hell.
      Sure way to get 20 day backlog on tickets.

      Delete
  11. Just look around on their forum this is one of many on going problems.

    It is not about haters it is a fact there system is full of bugs

    ReplyDelete
  12. http://www.kittyforums.net/showthread.php?t=10133

    ReplyDelete
  13. Owner said at least 10 more days for a fix on line suspend bug according to that link and that was less than a hour ago so it seems what was said is in fact true nothing to do with hate just a fact

    ReplyDelete
    Replies
    1. Ok, it's not hate. It's the Kitty Derangement Syndrome (KDS), virtually every time. A persistent disease. Jealousy over the success of KW and PW, acting out.
      Does anyone actually believe that other Verizon MVNOs are not having problems with the new Verizon 4G BYOD platform? They just aren't open and honest like Kitty about sharing those problems and the solutions. You buy blind with them. And there are NO 4G plans below the $30 price point that include more than 2.4 MB of data for a few MMS, unless you want to make a crap-shoot with Tracfone and live with the limitations and hassles of triple-triple. Take your chances on getting problems solved with them? No thanks.

      Delete
    2. Or what? Wait 10 days for puppy to answer a ticket? lmao. This mvno is the laughing stock of the mvno world. It is a cultist feeling business. The followers kitty has are just like the people you find in a cult.

      Delete
  14. So stick within your limits. Or add cash to pay for going over them. What do you expect to happen if you go over your limits? It's not really a bug in the first place, except that they are aiming to be more selective in cutting you off when you go over.

    ReplyDelete
    Replies
    1. It should cut off whatever you went over on NOT cut off your entire service. If you go over your data allotment then data should go off NOT text, voice and data.

      Delete
  15. Not if you over use data it should not shut off text and talk.
    Who in their right mind would expect that.
    If you over use data data should be shut off period.
    If other carriers were having issues forums would explode with it puppy seams to be the only one that mods do not allow you to talk about there problems
    Smh

    ReplyDelete
    Replies
    1. This I agree with - Only the actual "thing" you've run out of (minutes/text/data) should be shut off - not the entire line of service!

      Delete
  16. Nothing there attractive to me. Still, all viable TF VZW competitors are appreciated.

    ReplyDelete
  17. These issues will either get resolved or they won't. Customers are tolerant but there are many viable options out there without the bugs. If other verizon mvno's were having these problems it would spread like wild fire on social media. Question is how much longer are people going to put up with excuses before jumping ship.

    This whole platform migration debacle could of easily been avoided if the owner thought things through. He should of kept the plans identical at least for a few months. The transition should be seamless to the customer. Performed in batches over the course of a few days/weeks so as not to overwhelm their systems and deal with any issues. Customer doesn't really care if their service is on platform A or platform B so long as the service and cost is the same.

    Instead the transition has become a headache for everyone involved.

    I guess that's the price early adopters are going to have to pay for being beta testers.

    ReplyDelete
    Replies
    1. And to make matters even worse, before he ever fixes anything he changes everything.

      Delete
  18. New post on the forum - Puppy Ticket Mass Management - Closure after 5 days

    "Starting tonight, if a ticket on the Puppy Dashboard stays open more than 5 days, without any response by a customer or staff, we will close it."

    So they sit on for 5 days then close it unresolved. Marvelous!

    ReplyDelete
    Replies
    1. Just replying will reopen it at any time. So it is only "closed" in a limited sense.

      Delete
    2. Replying to an open ticket will reset your ticket to the end of the line. This has been complained about for ages on the kitty and puppy forums. Kitty insists that that cannot be changed. That is just not true, it can be changed. So to say that after 5 days of no response that a ticket is closed in just a "limited sense" is crazy. Puppy cs can and will ignore your ticket for 5 days, in the meantime you cannot reply to the ticket because it will bump your ticket back to the end of the line, so you can't really reply to keep it open because it will never get to the front of the line to get addressed. Do you see the zaniness in that? The ticket system is set up that way only to shield kitty from having to actually deal with customers that cannot wait 10-15 days for an issue to be handled. I have never seen anything like that in my life when it comes to customer service.

      Why in the world would you close a ticket after 5 days if your own cs department has not gotten to it yet? Just another in a long line of legendary gaffs by this mvno.

      Delete
  19. Any news on other Verizon MVNOs changing their plans/rates? Selectel seems to still have the old allotments and aren't competitive anymore.

    ReplyDelete
    Replies
    1. PagePlus, NET10 and Straight Talk recently increased the amount of data included with most of their plans. I haven't heard about any changes coming to Selectel. Because their plans include roaming Selectel doesn't directly compete with the others.

      Delete
    2. Selectel prices and plans, except for the first two plans, have always been close in price and plan offerings to PagePlus even though Selectel plans includes roaming.

      Delete
  20. Kitty wireless who operates puppy mvno is now, as of last night, promoting and hyping pageplus again with a port-in promo. This is after kitty has basically waged a war against pageplus on her forums and taken every opportunity she could to badmouth pageplus. Over the last several weeks/months you would think pageplus was the devil if you have read her forums.

    Now she is going to run a sale on pageplus? The reason for that is because pageplus has changed the way they hand out spiffs to the dealers. No more waiting a month to get an airtime pin as your spiff. Now you get paid instantly. So this promo is for one reason and one reason only - it is about cash flow for kitty. Obviously puppy mvno is not providing the cash flow that kitty desires so she is promoting her competition again. That is the definition of "DESPERATION".

    This comment by a kitty forum member and reply by kitty from her forum says it all:

    Originally Posted by Jane B.
    "Surprised you are doing this as hard as you have been saying autopays at Page Plus have gotten. Getting more people using PP seems like it will also lead to more autopays on PP."

    Kitty's reply:
    "These are not autopays. These are new activations and port-ins. Where they replenish in the future is up to them."

    It is obvious from that reply by kitty that she has no interest in gaining a long term customer on pageplus. So what is driving this promotion? The instant spiffs as I explained above. She wants the money that pageplus gives a dealer for an activation.

    Kitty is willing to sell her soul to the devil (tracfone/pageplus) just to get the cash flow that is missing with puppy mvno.

    ReplyDelete
    Replies
    1. Kitty is not right! She writes so much about supporting America jobs, but she is now encouraging PPC. Crazy...

      Delete
    2. I hadn't even thought about that! Yes! WTH kitty? Why aren't you on that soap box NOW about American jobs????

      BECAUSE IT"S ALL ABOUT THE $$$$$$$$!

      Selling her soul back to the devil!

      Delete
    3. I for one lack the animosity toward Hispanics that is so trendy now. Call me old-fashioned.

      Delete
  21. This shows the spiff/payout changes to the dealers:
    http://www.tfsdealers.com/tfsdealers/emails/20150824-pp-payment/

    ReplyDelete
    Replies
    1. Wow, up to 80+% commission on the plan price. That's a lot of money. No wonder Kitty is giving 50% off for new port ins and only allowing non-TF ports for the bonus. You can't blame them though, they are in business to make money and they already service TF directly so why not make more money for themselves, get customers to realize TF is terrible and then try to encourage customers to switch to their Puppy brand.

      Delete
    2. Their way of putting the shaft back to TF.

      Is the grass always greener on the other side or just another shade of brown?

      Delete
    3. It's about nothing but cash flow. We all know that. If kitty was making the $$ she needs to make selling puppy mvno she would certainly not be promoting pageplus now after all these months of bashing them. Spin it how you like, but anyone can clearly see that it is a money grab.

      Kitty is going against everything she has been preaching about American workers and supporting foreign companies by promoting pageplus like this again. Money has strong influences.

      Delete
  22. So active the people and get spiff then Not wanting to service account.
    Sounds legendary to me.
    Is there a $3.00 shipping charge added to these also?

    ReplyDelete
    Replies
    1. I think I read on there forum all Page Plus plans have the 3.00 shipping charge so my best guess is yes.

      Delete
  23. Makes perfect sense /going after the spiffs
    I thought it was odd doing plan changes when they had over 10,000 port ins according to the Owner and over 14000 in Scheduled to do on the old plans.
    So why do a plan change.
    Think there may have been more hype than fact to those statements.
    Grab the cash while you can I guess hopefully it will help pay to get the bugs out of puppy.

    ReplyDelete
    Replies
    1. Excellent point on the monthly plan change at puppy! Why in the world would she change the monthly plans up if she had 1000's of people banging the door down wanting in? That defies all logic. Obviously there were not 1000's banging the door down as she has been reporting.

      And if puppy is sailing along so smoothly with 1000's lining up to get in why would she again start promoting pageplus? Only adds up to one thing >> Needs money and there are no 1000's waiting to get on puppy.

      Delete
    2. Sounds like a good time to have a puppy $avings club discount sale for all the loyal customers that have stuck with us.
      Might want to hurry and grab yours there is only a limited number of slots available and the system will be capped in a few short days.
      LMAO

      Sounds like the main power of the portal is to allow a customer to mess up and get double billed for a non refundable plan.
      I am sure they will build on that power in the coming months.
      The disappearing cash balance with no accurate usage to figure out where it went that may take until first or second quarter of 2016 to get fixed.
      I will stay on Page Plus where I can get on chat and have them take care of problems in real time why wait 15 days for US support when it can be had in a few minutes by off shore people that also have families that need to eat.
      Happy Labor Day

      Delete
  24. Legendary US Customer Dis-Service

    Quote from forum.

    Andrew and Kitty,
    Please disregard my existing ticket: XQP-314-28253
    After my wife has been without a phone for 3 weeks now, I took care of it myself with PPC.

    Since I have had no contact from Kitty Wireless regarding this ticket in over 1 1/2 weeks, and I have seen you both active here in the forums, I figured this would be a better way of contacting you that through your help system or emails. And now that the phone is working, I did not need you to try to activate the new phone only to get something screwed up, and my wife to be without a phone again.

    Sincerely,
    Al

    ReplyDelete
    Replies
    1. OK Gets Better Kitty is pushing Ports to PagePlus Hard
      Here is owners response to this issue
      Remember they are pushing ports when you read this.


      Quote from Kitty
      Yep, I know. When you responded on 8/28, bam, you went to the bottom of the list. Again. You wrote in 5 or 6 times, and each time, you went to the bottom of the list.

      We're simply overwhelmed. It's just that simple. I have a very small team handling a very large volume. I can't hire & train people fast enough, it's hard to find good technical people these days who can be up to speed in a quick fashion to be supportive.

      I'm sorry. Maybe we'll simply start limiting ports to 50 a day. We don't NEED thousands. Maybe we'll just allow 50 a day, that's it.

      Kitty

      Delete
    2. Boy is this encouraging
      Still billing for lines that are cut off
      SMH

      How long is support@kittywireless.com taking to get back on issues?
      According to the help.kittywireless.com list of tickets..

      I sent in a request for answers about making changes to a line we have on kitty on Aug 22nd, I still have not received a reply. That's beginning to get annoying, but hey Kitty's working, I wanted to move to Puppy along with other changes, we needed help with.

      Then a couple days ago I realized there has been an charge happening on what looks to be on a line of service we took off Kitty in May or June, not sure what happened there, but trying to solve it before I get charged again, That request was sent in on the 5th.


      Is it really taking this long to get support stuff done? or is something else happening with my requests?

      Delete
  25. Looks like they finely found a fix for the suspend bug.
    Put a data block on it so you have no data that you can use even though you are paying for it.
    Sounds like a very profitable deal for the MVNO
    Charge you customer for 55 and include -5GB What a deal maybe they will up it to - unlimited
    SMH

    So you can choose between having no data or no phone service at all.
    All for one low price.

    I've restored your line ending in 4621 myself, and what I've done, temporarily, is add a data block until our developers can get this fixed. If you add cash and want data restored, just please let me know. Otherwise data will automatically restore when the plan resets itself. This will prevent this line from continuing to suspend.

    ReplyDelete
    Replies
    1. I think you're misinterpreting Kitty's words. The way I understand it, the user used up their 5 GB data bucket and a bug in the Puppy system is suspending talk and text when data is used up.

      Because their data bucket is empty the user can't use data unless they add a cash balance. By adding a data block Kitty hopes that the line will stop suspending. If the user wants more data they can add cash and ask Kitty to remove the data block.

      Puppy really needs to fix the line suspension bug but until they do Kitty's workaround, if it works, seems like the right thing to do. There's no added profit to Kitty in doing this, just more work.

      Delete
  26. I read the same thing happening when they had 2.5 gb data left.
    But if they used all data that is completely different than per with 2.5 gb left with same problem.
    Yes they need to fix problem .
    And stop blaming Verizon.

    ReplyDelete
  27. Wow, my head is spinning from reading all this. Now I know why discussion of all things Kitty/Puppy are squelched on HoFo.

    ReplyDelete
  28. After reading their web sites, I see they don't allow you to BYOD, which mine is 3G GSM Android phone.

    ReplyDelete
  29. The only phone they support of 3G CDMA and 4G LTE. No option for unlocked BYOP 3G GSM phones.

    ReplyDelete
    Replies
    1. Puppy is a Verizon MVNO. GSM phones don't work on the Verizon network.

      Delete
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