Yesterday several customers, including some who had previously received emails saying they were being switched to Budget, got new emails saying their accounts would be transferred to Selectel Wireless. BYO offers both T-Mobile and Verizon based service but Selectel is Verizon only. At least one BYO T-Mobile customer got the email saying they were being switched to Selectel, in spite of the fact that their GSM phone would not work on Verizon's CDMA network. A user who contacted Selectel was also told that their BYO account balances would not be transferred to Selectel. If that's the case I hope BYO is planning to issue refunds to affected customers.
Update 8/31 9:10 AM PDT: I just spoke to a BYO Wireless customer support representative who confirmed that effective tomorrow Sept 1, all BYO customer accounts will be migrated to either Budget Mobile or Selectel Wireless.
BYO account balances will be transferred to Budget
BYO offers both Verizon based CDMA service and T-Mobile based GSM service. Selectel offers only Verizon based CDMA service. For all customers going to Budget and for CDMA customers being transferred to Selectel the transition is supposed to be relatively seamless with no action required on the customers part until their plan comes up for renewal.
Because Selectel offers only CDMA service on the Verizon network, customers with T-Mobile based BYO GSM will need to either buy a Verizon compatible phone or port their number to a GSM based service that's compatible with their phone. To port out from BYO you just need your BYO account number which can be found by logging into your BYO accounnt of by calling BYO at 855-801-2969. BYO does not use account passcodes.
Update 9/2/15: It looks like Budget revised its plan again is not transferring any accounts, phone numbers or balances to Selectel after all. Customers are reporting that their accounts have been transferred to Budget regardless of what state they are in.
Former BYO customers can login at www.budgetmobile.com/account/ to view their account balances and expiration dates and to top-up or change plans. Auto-pay is not available and Budget is not doing new activations or ESN changes. It looks like Budget is just keeping former BYO accounts alive while doing as little as possible to service the accounts.
Customers who want to port out should use their new Budget account number, which is shown on their Budget account page, as the account number and the last four digits of their phone number as the passcode for porting purposes.
Porting from Budget Verizon to another Verizon MVNO using the same phone is problematic. Because the phone you want to port is active on Budget, most Verizon MVNOs won't let you port using the same device. There are a three work arounds.
- Because Verizon controls all activations on the Verizon network, Verizon Prepaid or postpaid should be able to do the port using your Budget phone even though it's still active on Budget.
- If you have another Verizon capable phone you could port your number to the other Verizon MVNO using that phone temporarily which would close your Budget account releasing the Budget phone. Then you could could do an ESN change with your new operator to replace the temporary phone with your preferred one that was on Budget.
- You could port your number to Google Voice or Ring.to which would release your Budget phone. Then activate the Budget phone on a new operator with a new number and then either port or forward your Ring.to or Goggle Voice number (your former Budget number) to your new number .
Porting Your Number? How to Find Your Account Number and Password
Prepaid Operator Profile: Selectel Wireless
T-Mobile and T-Mobile MVNO Prepaid Plans Compared
Budget Mobile Absorbing BYO Wireless, Plans Changing For The Worse