Republic Wireless users. Since about 5 PM yesterday (PDT) there have been numerous reports on Republic's forum of phones spontaneously rebooting over and over. The reboots occur within 20 seconds of the phone booting, making calling and texting impossible. The problem has been reported by users of the Moto E 2nd edition, Moto X 1st and 2nd editions and Moto G 1st edition.
Users with the reboot bug report that clearing the system cache, restarting the phone in Safe Mode or even performing a factory reset do not stop the phone from rebooting. Republic says they are aware of the issue and are working with Motorola to find the cause and a fix.
Although Republic hasn't found a solution to the rebooting issue, users on the Republic forums have discovered a workaround:
- Put the phone in airplane mode. You have to be quick to do this between reboots. The quickest way is to pull down the notification shade and tap the Airplane Mode Quick setting button. This will stop the reboots.
- Go to Settings > Data Usage, Press the three dot Menu icon and uncheck Auto Sync data.
- Turn off Airplane Mode
Because the issue only seems to be affecting Republic Wireless customers it's likely that it's caused by a silent update to the custom ROM or custom app that all Republic phones use.
Republic is a "WiFi-first" Sprint MVNO that routes voice, messaging and data traffic over WiFi whenever possible using Android phones with custom software.
Update: Republic has determined that the reboot issue was caused by a bad update to Google Play Services and posted a fix on their site.