Page Plus Cellular Verizon MVNO announced that it has fixed the long standing Renewal Gap problem. Since the launch of monthly plans in 2009, the Page Plus plan renewal system has had a tendency to expire the previous month's plan up to three hours before renewing it from an available cash balance or stacked plan PIN. The bug affected auto payments as well.
During the Coverage Gap between when the previous month expires and the plan finally renews the customer would be without service. The coverage gap typically starts around Midnight ET so except for night owls and graveyard shift workers it often went unnoticed by users.
A workaround for customers who actually needed their phones to work 24/7 was to add a cash balance to their account in addition to a plan PIN. The cash balance would cover the cost of calls, texts and data used during the renewal gap at overage rates. That worked but cost the customer extra money, which Page Plus would sometimes refund to persistent customers.
The fix sounds rather Rube Goldbergish but hopefully it works. Unfortunately, Howard Forums users have already found a bug in the new process. The cash sitting in the Reserve is not visible to customers or dealers. So 72 hours before the plan's renewal date, the user's stacked plan PIN disappears from sight, hidden in the invisible Reserve, confusing customers. Page Plus customer support can view the reserve balance but you have to call or chat with them if you need to confirm that everything is well with your account and that it will renew.
Related post: Prepaid Operator Profile: Page Plus