RingPlus Mobile is experiencing an outage. The problem started around 7 AM PST. Only voice service is affected, data and SMS seem to be working normally.
I'm experiencing the issue myself and there are dozens of user reports spread across multiple threads on the RingPlus Discourse Forum. Two of the most active threads are RingPlus Outage... and BIG ISSUE...
The problem shows up when trying to make a call. Users are hearing several different error messages including "Your phone number could not be recognized. Contact Customer Service..." and "Your account is not authorized to make calls to this number...". Incoming calls to RingPlus numbers are also failing with error messages.
The RingPlus user dashboard at my.ringplus.net is also down. It's throwing a "503 Service Unavailable" error.
Unlike traditional mobile service, RingPlus routes calls through their own servers so they can inject ads and offer value-added services. When the RingPlus servers fail, voice service does too. Voice outages are not uncommon with RingPlus but they are usually resolved with in a few minutes. RingPlus has acknowledged the problem on Discourse saying, "Our apologies. We experience an outage and are working on restoring service as quick as possible. We will keep you updated."
Update: 11:19 AM PDT: It looks like the issue with calls has been resolved although calls are ringing through without the normal ads or RingPlus Radio and my.ringplus.net is still down.
Update 11:33 AM PDT: my.ringplus.net is up.