Home - , , - Resolved - Widespread RingPlus Outage Affecting Voice Service

Resolved - Widespread RingPlus Outage Affecting Voice Service

RingPlus Fireball
It looks like the popular ad supported, freemium mobile phone service RingPlus Mobile is experiencing an outage.  The problem started around 7 AM PST. Only voice service is affected, data and SMS seem to be working normally.

I'm experiencing the issue myself and there are dozens of user reports spread across multiple threads on the RingPlus Discourse Forum. Two of the most active threads are RingPlus Outage... and BIG ISSUE...

The problem shows up when trying to make a call. Users are hearing several different error messages including "Your phone number could not be recognized. Contact Customer Service..." and "Your account is not authorized to make calls to this number...".  Incoming calls to RingPlus numbers are also failing with error messages.

The RingPlus user dashboard at my.ringplus.net is also down. It's throwing a "503 Service Unavailable" error.

Unlike traditional mobile service, RingPlus routes calls through their own servers so they can inject ads and offer value-added services. When the RingPlus servers fail, voice service does too. Voice outages are not uncommon with RingPlus but they are usually resolved with in a few minutes. RingPlus has acknowledged the problem on Discourse saying, "Our apologies. We experience an outage and are working on restoring service as quick as possible. We will keep you updated."

Update: 11:19 AM PDT: It looks like the issue with calls has been resolved although calls are ringing through without the normal ads or RingPlus Radio and my.ringplus.net is still down.

Update 11:33 AM PDT: my.ringplus.net is up.

90 comments:

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  1. A Perfect example of -"You get what you pay for."

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    1. Of course. But that won't stop all the fake outrage from the 'takers.'

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    2. I will take an occasional bump in the road for a normally solid service. Those that want to take shots at ring plus are most likely those that have lousy Sprint service or just need way more than the free plans offer. Funny, AT&T, Tmobile, and Verizon have outages from time to time as well. I'm laughing all the way to the bank. Those not on RingPlus, enjoy tossing money out the window each month. I will ride this free horse until it craps out along the trail.

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    3. "lousy Sprint service or just need way more than the free plans offer. Funny, AT&T, Tmobile, and Verizon "

      Sprint service is lousy to begin with. Most of the country is in a perpetual Sprint (and RingPlus) outage, while enjoying solid coverage from AT&T and Verizon.

      I will take shots at them for the terrible web site, that is like a maze. They need to clean it up and replace obscure icons with word labels. It's not rocket science or a budget buster: give a middle high school kid $30 and a free afternoon and you will have a much better site.

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    4. "Of course. But that won't stop all the fake outrage from the 'takers.'"

      It's an outage, not an outrage!

      I have a RingPlus phone as a backup phone, and experiment. I was much more bemused than angry yesterday as most of my calls ended up routed to the Sprint toll free support number.

      I have $5 so far into RingPlus. The fly-by-night aspect, horrid web site, and glacial support from them don't outrage me, but they make me reluctant to spend a lot more. If they inspired more confidence, they might get more money overall.

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    5. "Sprint service is lousy to begin with. Most of the country is in a perpetual Sprint (and RingPlus) outage, while enjoying solid coverage from AT&T and Verizon." Jd Power 2015 rankings show that AT&T and Verizon are better, but not that much better. However paying a boatload of cash for their service vs.the big savings I get every month with RingPlus seems pretty foolish.

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    6. "I have $5 so far into RingPlus. The fly-by-night aspect, horrid web site, and glacial support from them don't outrage me, but they make me reluctant to spend a lot more. If they inspired more confidence, they might get more money overall." The biggest problem I have with RingPlus so far is trying to figure out what to do with all the cash i will save. Maybe a Macbook Pro, or a winter vacation to a warm climate place. They have certainly plugged a money drain for me! Good luck to you with AT&T and Verizon...ouch!

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    7. What's "ouch" is the Sprint network. My phone is on the ATT network. It works everywhere I go. The RingPlus phone only works in a few places where I go. Way inferior network is why the low low price. An understandable tradeoff.

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    8. "What's "ouch" is the Sprint network. My phone is on the ATT network. It works everywhere I go. The RingPlus phone only works in a few places where I go. Way inferior network is why the low low price. An understandable tradeoff" As I said, J D Power whom I trust more than a single user, says otherwise. My ringplus internet speeds also are also much better than my families AT&T speeds. Sometimes you get what you pay for, sometimes you get way less.

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  2. That's not good. if they route all calls through their own servers, they should ensure there isn't a single point of failure anywhere in their system. If one server or group of servers goes down, they should have another set ready to go at a moment's notice.

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    1. Will you help pay for that? Probably not.

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    2. Given that I'm not a customer, of course not.

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  3. Aaaah... the perils of "free" service.

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    1. What's your backup plan? VOIP is working fine on my RingPlus phone. Take responsibility for your life.

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    2. VOIP works without data? Nice trick!

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    3. Data wasn't down during the voice outage. Actually, I don't think data has ever gone down on RingPlus just voice.

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  4. Try to call your RingPlus number: "I'm so sorry. Your phone number is not recognized. Please contact customer support."

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  5. Now onwards i will carry a stand by pbone.i had the freedom pop phone in my car helped me.to make some urgent calls. Then i installed skype on my rongplus.phone and made some calls. Any how good lesson.

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  6. The last major outage lasted over 5 hours and it did not include the account page not being accessible.
    There has been an outage of some magnitude each of the last 3-4 months. They want to add subscribers, but they don't build the infrastructure or the C/S base to handle those increases.
    For the lines I maintain call quality and latency issues have increased exponentially since July of this year, right when they started to roll out all these new free plans.

    I can only go by a few posts on Discourse that match one issue I recently had, but it appears two of my lines were flagged for fraud by their algorithms that monitor usage. These were normal calls between two R+ devices, so Ring Plus can't even handle on how their system monitors usage and to make matters worse their C/S is completely MIA so it takes an act of God to get it resolved.
    I would like an explanation why my lines were flagged, if they were indeed flagged and I can not get a response from C/S either way.

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    1. ringplus & too many promos
      ringplus & too many outages

      ringplus is really gonna go out of business one of these days.

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  7. Lol too all those people that chose ringplus as their main line. I have been telling you folks you can trust is rinky dink phone company. They are unreliable and don't have a live operator that you can call when problems come up this is a good example

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    1. thank goodness ring+ is not on my primary phone. ring+ is just good for data and the ocasaional outgoing call (to listen to an ad every other month in order to keep your freebie plan). but not as your primary phone for making and taking calls. ringplus will NEVER be a truly rock solid reliable phone service.

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    2. Ringplus is a joke with their 2nd tier service. If you want good reliable phone service go with a AT&T or Verizon MVNO. You won't be disappointed.

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    3. my primary phone is on at&t (gophone). my secondary phone is on verizon (pageplus). my third phone is on sprint (ringplus) - it's third because it's so dam cheap as in free and data is reliable although voice is a crapshoot. and fourth is tmobile (ptel) because it's not as cheap (free).

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  8. Of course this is happening. All there hyperactive plan changes are urking current customers to leave. I'm currently with RingPlus and I feel like I'm in a relationship with some one that has severe ADHD. There is a seemingly constant promo-plan change up. I understand that this is akin to there business model. But if they would just calm down a little bit they would have far loss port-outs. They have way too many low quality side-dish features which end up making this company look scattered and unprofessional. Porting soon!

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    1. the ring+ management are just too addicted to doing promos. when they ran out of the research allocation of those stupidly named "future" freebie plans, they then had to come up with the your-plan that you pay for (or you are put on the hook for a freebie plan that is lesser than a "future" plan) and then afterwards talk someone else to back yet another research plan.

      ring+ is almost like MLM where they need to constantly bring in new people to keep it all going. and then they cannalibalize their existing users trying to move them to other freebie plans with higher auto-pay amounts.

      ringplus is just a flimsy marketing operation where their priority is to get more suckers while hoping the phone service doesn't crash yet again.

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    2. I don't get it. I have a Future free 1000,1000,1GB plan.

      Why would I want to abandon it for another plan?

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    3. yeah why would abandon a "future" free plan with 1000min 1000txt 1gb data for a "your plan 2" plan that you have to pay $5 a month for.

      ringplus wants to go after mad phone nerds who are so addicted to always switching plans.

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  9. I'm still down here. My company would be out of business if we couldn't get servers back up within minutes. Embarrassing and frustrating.

    By the way, I PAY FOR MY SERVICES. Multiple lines!

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    1. So what if you pay. An outage is an outage--you're really not more important than anyone else because you pay!

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    2. " An outage is an outage--you're really not more important than anyone else because you pay!"

      Except it never works like that in the real world. Like those in a ballpark who pay for the cheapest tickets get treated differently from those who have a year long rental in the priciest skybox category.

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  10. Oh and to respond to Mr. Anonymous - the world's most bitter ringplus fanboy - STFU. Would you please focus on making your own comments rather than shaming other people for their criticisms. Oops, I guess that was hypocritical, lol. Moreover, back on topic, Ringplus needs a change in leadership. Professionally speaking, they are a very confusing company.

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    1. haha. are you really trying to imply that bitter Mr. Anon ringplus fanboy is really that idiot DLex fool? or whatever his new discourse username is nowadays. lol

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    2. @ jg, who are you responding to here, I don't see any fanboy comments?

      Agreed, the DLex Sock Puppet Troll needs to go, but hard to remove a R+ plant.
      I would say DLex has at least 2-3 other users names on that forum, it is most likely the Ring Plus marketing or product manager or whatever she goes by now.

      What is unfortunate is while DLex can post ad hominem attacks 24/7, several experienced R+ users have been banned for no good reason other than whatever Tom_PR can pull out of his backside to use as an excuse to stifle criticism.

      Discourse is over run with fawning parasites looking to trounce on anyone one who posts any sort of criticism, heck, it is spilling over to HoFo and Slickdeals as well.

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    3. How about getting back on topic instead of the name calling going on here!

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    4. haha. DLex on discourse. HansCT on HF. not same guy. but both are on my annoying grunt toads list. may they each get carpel tunnel for always having a compelling need to post their annoying comments on almost every post on discourse or on HF.

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    5. Discourse is worthless as find-on-page is disabled. I don't see the reason to ruin in that way unless Ringpus is ashamed of the content.

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    6. Try a different browser. Ctrl-F Find in Page on Discourse works for me in Firefox 42.0.

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    7. I use a different version of Firefox. Guess I will have to maintain more than one!

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  11. Service is back up as of about 30 min ago.

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    1. Not for me. Where are you at?

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  12. My two lines are still down for voice as of 1:37pm Pacific (Seattle). I get busy signal, which is an upgrade over the no dialtone earlier, but still no calling.

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    1. Same person in Seattle: Voice service is now working as of 2:31pm Pacific.

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  13. maybe I misused the term fanboy - or the term STFU, ha
    But really, this free plan promo offer crap...well ringplus is just asking for trouble.
    My 2 cents would be to roll all promos out on the last day of the month - ONLY.
    For the love of Pete - be a little predictable - give us some fair warning RP.
    Is it $5 to top off, or $10 or $15. UNPREDICTABLE IS ME BEING NICE, lol

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    1. Now how do they give fair warning on a hardware issue? Seriously if you don't like RP then move along--and I'm not even a big supporter but this entitled mentality is getting old now days!

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  14. I've been on Ringplus for about a year now with my primary line and haven't any issues until recently. First my voicemail greeting disappeared (and still won't play) and now this. R+ support takes days before they respond. Am I worried that they may be spreading themselves too thin with all these promos and new subscribers? You bet I am.

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    1. What they really need to do is get rid of all the whiners that require valuable support time and resources but make no contribution to the bottom line.
      Everything was fine before they started adding all these plans...now the place is over run by demanding children that appear "entitled".

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    2. I agree. Ring plus should assign one person to approve all Discourse posts, like Dennis does here. The forum would be much more usable.

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    3. Aa long as this person repair Discourse so "find in page" works.

      And then they can appoint someone to willy nilly cancel the accounts of trolls like the angry ones who post comments to the effect that they will use RingPlus massively and make sure the company never gets a cent for it.

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  15. What the exact reason causing this outage, they said?

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  16. Almost all of us on free plans will stick with RingPlus. I spent $250 on two phones and of course paid my initial fees and a couple of top-ups. My break-even point is around 6 months, if I sold my two phones then. Fortunately the Sprint iPhone is unlocked, so I can also use it on GSM and get LTE. 1GB free data and 1000 texts make RingPlus worthwhile even if voice did not work at all. Of course, install your favorite VOIP app to be prepared for issues. They will repeat.

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    1. Can you use 3g on hangouts voice Ave do you know how much data an hour phone call would roughly use?

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    2. In my experience Hangouts voice calls over 3G break up so badly they are unusable.

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  17. Into yesterday evening, I had a problem with several calls to numbers that consistently went to not the interended recipient. but got re-routed to some sort of Sprint phone tree. Like they got redirected to the Sprint toll free support number.

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  18. Nobody seems to mention their paid plans which by content look to be some of the best deals around, $13 for unlimited talk text and a gig of data. Do the paid plans use Sprint's normal network as opposed to the content sponsored free plans?

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    1. RingPlus paid plans use the same infrastructure as the free plans. Calls are routed through RingPlus servers to inject RingPlus Radio.

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    2. have an iphone 4 on the cheapest paid plans for like $2 (joy and then vip joy). primarily went with $2 paid to not have to make a call every 2 months on the too many confusing freebie plans. will make ocassional call but the $2 plans (sadly no longer available to switch to or to put new phones on) are great for data even if you have to do overage at 2¢ per mb.

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  19. I am getting "503 unavialable" when I try to make a voip call this morning.

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  20. HEY RING PLUS - How about some normal sprint, not thru your servers, service. I think people would pay more for straight vanilla Sprint - i.e. $22 per month for Unlimited plus 1GB?

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    1. will never happen. never. never ever.
      better to just go to Sprint Prepaid or Ting.
      you'll have more reliability if you just go elsewhere with your sprint phone.

      otherwise, just get a new phone and go to a completely different mvno on at&t or on tmobile or on verizon.

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  21. I could deal w/an outage occasionally if that was all I might consider R+ for primary line service (enabling roaming). The main things preventing me from ever considering R+ as primary are the longstanding and known issue that continues to this day and they don't seem to be doing anything about it - calls to cablevision phones don't go through, or go through but either or both parties can't hear ea. other. The other issue is that voice mail has been entirely hit/miss for the past 6 months for me.

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    1. sorry but hate voicemail. disabled voicemail on all of our phones. fortunately ring+ makes it so easy to disable voicemail instead of calling CS to disable it on other cell providers (anyways there is no way to actually call ring+ CS!!!). since texts works, if cannot get through on voice then just text. also can see if anyone important we know calls in the call log. anyways may just not call back at least not right away. sorry but voicemail can be too much of a bother and is really only for the older generation nowadays.

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    2. No voicemail is a no go for me and I am not close to "the older generation" Call fail to cablevision (Optimum) LANDLINES (they can't text) is also a no go. Glad R+ works for you but it is a second choice, even as a back up, for us. Would never pay for their "service".

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    3. drop your cable phone. get ooma for your house. we only use cable for internet. no cable tv also. just do netflex and antenna tv for local news. cable bundles are just too much.

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    4. While I don't necessarily disagree re dropping cable phone I can't tell strangers, associates, acquaintances, businesses, customers what phone to get, I just need to be able to call them, which I can't do w/R+.

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    5. Yeah, that will work re antenna tv, closest broadcast tower is nearly 110 mi. away w/ hills / small mountains in between, we are in a river valley. Also like live sports but I suppose you probably watch pirate live streams.

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    6. I would deal with pathetic weak stations with lousy transmitters if I "cut the cord" from cable. The DTV "upgrade" made it far worse, and over-the-antenna CBS, which was the strongest one, went away entirely.

      And the cable companies would distribute these stations with their weak lousy transmitters for free to homes over the wire (no charge to the TV station for significantly increasing its market penetration). Yet the TV stations clobber the cable stations with stiff fees to do this. Makes no sense.

      (It's like a newspaper making its paperboys pay the newspaper company to deliver the news.)

      We've even had the TV stations successfully get Congress to censor cable from carrying several network feeds... this is why I remember in the 1970s I got 6 major network affiliate channels on my TV... a number cut down to 4 (and one of them is Fox which didn't exist back then). This number should have grown hugely, not gone down.

      Anyway, one of the regulations needed is something to prevent TV stations from charging cable companies to carry the stations, and to eliminate all previous laws preventing cable companies from carrying any network affiliates the market wants. There's no reason the cable company shouldn't be able to carry the WABC New York ABC station which does a much better job than a local shoestring ABC affiliate which looks like it is run through a Sony Handicam.

      Of the soapbox...

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    7. good god. you sports jock homers who need your cable sports tv crap. sitting in front of your big screen tvs paying too much for your cable bundles. no wonder you want to have RingPlus to cut down on costs because you spend too dam much on cable. haha

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    8. do not want cable tv at all. just have a dusty little old analog tube tv on the kitchen counter hooked up to a little digital converter box with a rabbit ears antenna to watch the local news, weather and traffic.

      don't watch sports crap on tv. really who cares who won whatever game. same goes for those inane stupid so-called news channels on cable tv where they get people's blood pressure up arguing and yelling about politics. cable tv is all just too much noise crap that can be a time sucking waste of time.

      instead do internet on my phone. have amazon prime and tv apps and youtube for video whenever want it. only need a great phone with a good internet connection and you can do without cable tv.

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    9. A lack of knowledge about intellectual property rights is demonstrated in the comment above. Technology does not negate those rights. I doubt the gov will force content providers to hand over their IP rights as a condition of getting a broadcast license. That would just discourage content development, especially in the marginal markets the gov wants to support.

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    10. Cutting through the "intellectual property" baloney: it is costly for broadcasters to put up and power antennas. Cable companies will distribute the content at no cost to the broadcaster. Should be a win win win situation.
      Instead the broadcasters got greedy.

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    11. If you want to make money by reselling someone else's service (IP) as a part of your service, they have a right to make you pay or stop you. Name-calling and wishful thinking are not arguments.

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    12. The only name-calling is from you. And the term "intellectual property" is a weasel word for copyrighted material.. which has nothing to do with property.

      The fact is that under the business model broadcasters operate under, the more people who see it, the more money they get from advertisers. Cable operators end up doing a great service and bring money by extending the distribution... if anyone should be paid in this it is cable operators, actually. Not greedy broadcasters filing frivolous lawsuits to punish those who increase their market penetration.

      Broadcasters gain a lot from cable operators carrying their channels, and lose nothing. It's clear who owes who if fees must be paid in this.

      All broadcasters I know of do a bad job with "over the air", with badly placed weak towers. If not for cable, I'd not see the channels at all. Abolish fees paid by cable companies to do what broadcasters are often too lazy or cheap to do: distribute the channels.

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    13. IP is not limited to copyrighted (written) material. Property is not limited to tangible personal or business property. The original content is IP owned by the organizations and/or people who created it. They have a legal right to charge fees for its redistribution, even though you don't like that.

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    14. IP IP blah blah blah. what is worse than no local broadcast tv stations on your cable tv service when they have those licensing protests on cable is: tv broadcast network apps on phones that require you to have cable tv service to watch broadcast shows on the app. that's one of the reasons people go to netflix etc. and other services and say no to cable tv. cable is only worthwhile for internet nowadays because cable is too much of a greedy industry taking your money to make you watch too many tv channels. happy to only use cable internet in our home. no cable tv for us for years now.

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    15. Property is indeed limited to actual property. It's a real stretch and abuse of the word to apply the word "property" to ideas, which so easily propagate and duplicate. Unlike actual property. "Copyrighted material" is the accurate term.

      Anyway, companies charging high fees to others who help them expand their market ( = more money for broadcasters!) by distribution of what is FREE is quite silly. And won't always be the law. It does get challenged.

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    16. "They have a legal right to charge fees for its redistribution, even though you don't like that."

      This argument falls apart when you realize that these companies do not charge any fees fir over the air reception. Why? It makes no sense to do so. Then of course it makes no sense to, charge cable co's either.... especially when the cable companies do what they try to do in a weak (and costly) fashion with antennas... for FREE. A free service of great benefit to the broadcasters.

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    17. in the US, copyright includes control of distribution. Copyright owners can either prohibit distribution by others, or charge a fee for that redistribution. It makes no difference whether the cable company charges a fee for the redistributed material, or makes it not separately priced so that it appears to be free to the subscriber. And yes, copyright is a form of IP. You can't just interpret the law based on what makes sense to you.

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  22. Ring Plus is stretching themselves too thin. It's not about the price. Making it free with promos is very questionable...since RP paid subscribers can end up feeling duped.

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    1. RP's business model is "freemium"--always has been. They added paid plan to appease the whiners that wanted more minutes than the freemium model could support. If you feel "duped" & want to pay then I suggest you go to another carrier that more so meets your needs, you however are not the type subscriber that RP prefers!

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    2. "Ring Plus is stretching themselves too thin..."

      ...which makes "Ring+Wraiths" the perfect nickname for enthusiasts of this carrier.

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    3. I understand the original point. Paying customers should get priority CS, like a number to call. Would only connect with phone numbers of paid lines. Good incentive to convert some of the hoarders who make very few voice calls and cost R+ money.

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    4. but you can see that ring+ wants to move more people off paid plans to free plans. tempt people off the paid plans (particularly those on the grandfathered really dirt cheap paid plans they no longer offer) to free plans with more minutes texts data.

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  23. I found this part of the article amusing: "so they can inject ads and offer value-added services..."

    Which of these two items is not like the other? :)

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    1. The answer is: both. You have not finished your homework. Visit the R+ website; your grade is I. ;-)

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  24. Ringplus just charged my daughters credit card $15 plus taxes for a top up on the Phase 9 plan. It was only supposed to be a $5 top up. I opened up a support ticket but haven't heard good things about the support.

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    1. Rob did she get charged because she went over? Keep us posted. I am in a very similar situation

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  25. Yes, she was overcharged due to a billing error upon going over her balance. Customer support gave her a refund. I'm quite surprised by their speedy response.

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