Ting are performing better than the major wireless carriers in the United States (Verizon Wireless, AT&T, T-Mobile, and Sprint). Well, at least according to American mobile users who participated in the Consumer Reports survey.
This is truly an interesting development for upstart wireless carriers, also known in the industry as mobile virtual network operators (MVNOs). When they first started out, a lot of consumers viewed them with a wary eye. These operators, after all, only make use of the existing networks of far more established names like Verizon or AT&T, and some users often saw that as a sign of inferiority in quality or service. But as shown by the latest Consumer Reports survey, it looks like the challengers have beaten the incumbents in the one area that matters -- customer satisfaction.
The results of the latest Consumer Reports survey also suggest that things are a-changing in totally unpredictable ways in the wireless industry. The world of mobile has always been one that is prone to sudden shifts in trends, and the fact that in the eyes of consumers, MVNOs now are doing better than major wireless carriers is pretty telling.
Or, it is possible that mobile users now are just beginning to see the advantages of choosing no-contract wireless carriers. As for the MVNOs, all their hard work is now starting to pay off.
As explained by Andrew Moore-Crispin of Ting (an MVNO that uses both the T-Mobile and Sprint networks), smaller wireless carriers often have to work harder in getting and retaining customers because they do not have the vast resources to mount comprehensive campaigns to attract new sign-ups.
In completing its survey, Consumer Reports asked 90,000 of its subscribers regarding topics such as data, text messaging, voice calls, and customer service, and then asked them if they thought they got good value for the money they spent. For value, Verizon Wireless, AT&T, and Sprint got the lowest ratings. T-Mobile fared better than the other major wireless carriers, but still was rated lower than the leading small wireless carriers.
One of the highly rated operators is Consumer Cellular, which runs on AT&T’s network. This wireless carrier offers combo text messaging, voice calls, and data for as little as $25 a month. Other smaller wireless carriers that got high ratings include Republic Wireless, Cricket Wireless, and Page Plus Cellular.