Home - , , , , , - Developing! ROK Mobile Ending Service on T-Mobile and Sprint Dec 18

Developing! ROK Mobile Ending Service on T-Mobile and Sprint Dec 18



A PrepaidPhoneNews reader @messaged me on Twitter with screenshots of a strange message he just got from ROK Mobile.  I've posted the images above and below. Click an image to view a full-size version. The message is also posted on a page on the ROK website.

According to the message, ROK, which currently offers service on T-Mobile, Sprint and Verizon, is discontinuing Sprint and T-Mobile service Dec 18! I have no idea why but these sort of sudden service halts are usually a result of some sort of contract or billing dispute between the MVNO and it's mobile operator partner.  However, as both T-Mobile and Sprint are affected it may be something else. Perhaps Verizon offered ROK a fantastic deal in return for selling Verizon only.

Whatever the cause, this sudden change with such short notice puts ROK customers on Sprint or T-mobile in a real bind. Except for unlocked the IPhone 6 and later,  Nexus 5X and 6P and the 2015 Motorola X Pure Edition, T-Mobile and Sprint compatible phones don't work on ROK. To compensate affected users, ROK credited $50 to their debit or credit cards. Customers who decide to switch to ROK's Verizon service will also get a free month of service valued at $50.

For some reason, customers who want to switch from ROK T-Mobile or ROK Sprint to ROK Verizon have to sign up with a new email address which sounds rather fishy. Why wouldn't ROK be able to switch customers using a web form or by having customers email them using their current eamil address? I tried calling ROK for an explanation but got a message that customer support is now closed and to call back between 9 AM and 8 PM EST M-F.

ROK Mobile, which was co-founded by Paul Mitchell Shampoo and Patron Tequila billionaire John Paul DeJoria, offers unlimited calling, messaging and data together along with unlimited music streaming and unlimited music downloads for $50 per month. The unlimited data actually only includes 5 GB of 5 Mbps data on Verizon but the throttled data speed is a relatively fast 256 Kbps which is sufficient for good quality streaming audio.


Related posts:
ROK Mobile's $49.99 Unlimited, Talk, Text, Data and Music Service Is Now Available To All
ROK Mobile's Unlimited Talk, Text, Data and Music Service Now Available on Verizon

23 comments:

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  1. The RingPlus effect is destroying the MVNO market. The new promotion must have been the straw that broke the camel's back. RingPlus is the T-Mobile of the prepaid space, a disruptive force.

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    Replies
    1. How long will Ring plus be viable though?

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    2. Or has RingPlus actually had any affects on other companies at all?

      Delete
    3. ^ For your theory to be valid, you would have to assume that all RingPlus users activated their line(s) as spare phones, and did not reduce any use of their main phones in ways that saved them money. None of them bought extra phones to use on RingPlus, either. That's a stretch too far.

      Delete
    4. How many have even heard of RingPlus? Let alone used it? How have any companies altered their plans or marketing based on what RingPlus has been doing?

      "RingPlus is the T-Mobile of the prepaid space, a disruptive force. "

      Well, let's see:

      T-Mobile advertises. Has anyone seen a RingPlus advertisement? T-Mobile has a bold aggressive face (for better or worse) out front, pushing the company. Who is the face of RingPlus... other than that angry guy on the forums? T-Mobile noticably has competitors match their deals or react. Has this happened with RingPlus? Does RingPlus even have 100,00 subscribers? While T-Mobile has millions.

      I don't think Mr. Adele's statement is going to be defended. It's impossible. Adele, dude, we're not gettin' you.

      Delete
    5. I don't think comparing any smaller telecom like RingPlus to T-Mobile is necessarily right, although they're certainly shaking up the MVNO market. I think Geof is totally on point that RingPlus is giving everyone else a run for their money. Maybe they can't afford nationwide advertising? For now?

      Delete
    6. I just went on the Rok Mobile website they offering Free accidental life insurance with their 49.99 plan. you just pay your phone bill and accidental life insurance and road side assistance is included. also i heard they are going to be offering AT&T Soon

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  2. Does Rok really include 45 GB of high speed data for $50 or is that a typo?

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    Replies
    1. Yikes no, that should say 5 GB. Bad fat finger typo corrected. Thanks for noticing.

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    2. Well,... on the Sprint network it includes more than that of high speed data. Last month I used over 50GB using my iPhone as a hotspot downloading movies on my computer. This month I have used over 28GB (9 days left). But now I am sad that Sprint network won't work with ROK Mobile.
      Maybe I should buy an unlocked iPhone 6/6s or just change to a different provider till the iPhone 7 comes out.

      Delete
    3. Mr 50GB: Good for you. You are making use of an advertised product you paid for. Just heading off at the pass those who inevitably complain about those who use a lot of data, but within the parameters of the TOS and advertised services, and spoiling it for everyone.

      Use what you paid for, to the max.

      But... you really shouldn't have download all those Twilight movies. What were you thinking?

      Delete
  3. 45gigs?! Kudos to ROK for crediting cash money instead of just service credit.

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    Replies
    1. it was a typo its only 5 gigs

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  4. What comes up when you choose Sprint or T-Mobile BYOD:

    "Please accept our apologies, at this time ROK is unable to process new requests for service for devices from the carrier you have selected."

    BYOD phone selection is pretty limited when you choose Other CDMA BYOD?

    I say stick a fork in them.

    I thought in CA they had to offer more notice than a maeasly13 days?

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  5. Btw, the co-founder of ROK is John Paul DeJoria, not Paul Mitchell.

    ReplyDelete
    Replies
    1. Mitchell and DeJornia are ROK's CO-founders.

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  6. Um, the previous Anonymous poster is trying to tell you there is NO Paul Mitchell.

    It was founded by DeJoria. See:

    http://www.forbes.com/sites/stevenbertoni/2014/06/10/patron-billionaire-takes-aim-at-apple-and-spotify-with-new-streaming-service-rok-mobile/

    ReplyDelete
    Replies
    1. You are right, the post has been corrected. Thanks for the link.

      Delete
    2. My uncle IS Paul Mitchell, so you're wrong. He has a photo I.D. to prove it...

      Delete
  7. This does not bode well for shampoo tycoons breaking into the prepaid-carrier business in the future. A true bad hair day :(

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  8. I hope that in another 3-6 month we don't get another post that ROK is shutting down...............

    ReplyDelete
    Replies
    1. ...or linger on as an MVNO using US Cellular towers.

      Delete
  9. Not every billionaire can be Carlos Slim. Just saying...

    Stick to carrier-owned MVNOs if you don't want to get burned (I.E: Cricket, MetroPCS, Boost, Virgin, etc). Lesson learned...

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