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Karma Explains Throttled Data Speed on Neverstop Plans

karma-neverstop
A couple of months ago, Sprint mobile broadband MVNO Karma Mobility introduced a new plan that allowed its users to use as much LTE as they want for only $50 a month. They called this the Neverstop plan.

Earlier today, however, its users seem unhappy with their data speeds being throttled to 1.5Mbps without warning. A user, named jeffham, received an email from Karma letting him know why browsing speeds have been reduced. The email reads:

We launched Neverstop two months ago and the usage has blown our minds.

We couldn’t be more excited about your appetite to be online while on the go. But we were surprised to learn*how many of you are also using it heavily at home. We've seen lots of you binge watch Netflix in HD all day, back up your hard drives over the internet, and even connect your Xboxes through ingenious means. It’s a glimpse of how the internet should be, and we love it… but it's putting a strain on the service and it’s not what the product is meant for today.​

So, to make sure that Neverstop continues to work seamlessly for as many people as possible, we have to make some changes to the service. We began running tests to optimize the service, including lowering speeds. Our engineers are working hard to find the right balance of always accessible worry-free internet, at a fair price, so you'll likely see speeds change over the next few days while we try to fine-tune that balance.

We will continue to get you online so you can do what’s most important to you when on-the-go: things like email, streaming, and browsing. But, we need to reduce the extreme usage cases. If you find that Neverstop doesn’t fit your needs, use our mobile apps to switch to*Refuel, or headhere*for a refund.

As we figure this out, we want to take into account what is most important to you as a Neverstop customer. To get your input, we put together a survey so you can help us improve Neverstop.

Ultimately our goal is that you never have to worry about getting online whether you’re at the office, home or the spaces in between. That’s Neverstop’s future. Today, we will make Neverstop the right solution for your on-the-go needs.
Other users have pitched in and called Karma Mobility "ignorant" for not expecting high usage on an unlimited plan. But going back to the time when they first launched, Karma was very clear in not calling Neverstop an "unlimited" plan so they could be transparent about what they were offering. While Neverstop speeds aren't unlimited, the quantity is. So really, $50 a month gets their users no caps on the amount of data used at 5Mbps.

Perhaps Karma wasn't expecting their users to heavily use Neverstop while they are home. Or perhaps they weren't very clear about their intention of offering the plan for those who are on the go with minimal browsing and just accessing things when needed. If so, they should have been clear that their Neverstop plan was not ready for such heavy use. Nevertheless, the company is offering options for unhappy users to either switch to Refuel or get a refund for the plan.

As mentioned on the email, Karma is working at how to make Neverstop plan work best for its users and how the plan can be used the way it was originally intended to be. The company hasn't specified when they will be ready to return to 5Mbps data speed but they do promise they will get their users online. They just can't promise it to load as fast as before.

Source: HowardForums

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70 comments:

Comment Page :
  1. Sad... The few service abusers are ruining it for all. Great idea, but leave it to the worst in human nature to kill such a great idea in no time.

    ReplyDelete
    Replies
    1. The worst of human nature is marketing: they promise what they know they can't deliver. $50 gets you a handful of monthly gigabytes on most lte networks, and just twenty minutes of SD Netflix a day would easily blow through that allowance.

      Welcome to the future where 1500 kbps is "high-speed internet".

      Delete
    2. sad when companies use the word unlimited and complain when people use as it was sold.

      Delete
    3. Even sadder when the know nothing's on the Internet post messages not knowing the actual facts. For example above, KarmaGo never used the word unlimited.

      Delete
    4. "The few service abusers are ruining it for all."

      Yet there is no evidence of service abuse. Using a service that you paid for as described is not abuse. You completely lack logic or knowledge of economics and meanings of words.

      Delete
    5. "....KarmaGo never used the word unlimited...."

      Yet this word was widely found in objective news reports of this program. I guess it is even sadder when real know-nothings whine about falsely perceived know-nothings and are hung in the noose of their own mistake.

      Delete
    6. no data caps=unlimited

      Neverstop

      Get worry-free internet access for $50 a month, wherever you go.

      No data caps
      Cancel anytime
      4G LTE (up to 5Mbps)
      Get 3 personal devices online at a time
      PERFECT FOR…

      Daily usage, worry-free browsing, on-the-go work, travel, occasional streaming, and more.

      Learn more

      Delete
    7. How do you abuse a service that has been advertised as no cap? Isn't that another way of saying unlimited? Isn't it their responsibility to research the market and understand their own marketing? Here's an article that shows the original advertising. http://www.rvmobileinternet.com/karma-neverstop-now-claims-its-not-intended-for-extreme-use/

      Delete
    8. It was absolutely offered as a no-cap service throttled at 5Mbps.
      http://www.rvmobileinternet.com/karma-neverstop-now-claims-its-not-intended-for-extreme-use/

      Delete
  2. even more so when you don't even read their own marketing:
    Is this unlimited data?

    Yes and no. Yes, you can use all the data you want. But no, it’s not truly unlimited, because we cap upload and download speeds...

    We are upfront about what $50 a month gets you: no caps on the amount of data you use at 5Mbps.


    right on the page where the main discussion is going on.

    ReplyDelete
    Replies
    1. It's on the article too

      "But going back to the time when they first launched, Karma was very clear in not calling Neverstop an "unlimited" plan so they could be transparent about what they were offering. While Neverstop speeds aren't unlimited, the quantity is. So really, $50 a month gets their users no caps on the amount of data used at 5Mbps."

      Delete
    2. It doesn't matter what a third part article says. The quote above is directly from Karma's website.

      Delete
  3. A tortoise never stops, I guess.

    ReplyDelete
  4. Using 'unlimited' to describe this plan, at least as far as Karma promited it, isn't any matter of ignoring what Karma said. What do tech professionals say?

    "Review: Karma Sells Unlimited Mobile Broadband — But Is That a Viable Business?"

    https://www.yahoo.com/tech/review-karma-sells-unlimited-mobile-1326956317524022.html

    They are summarizing what Karma advertises, not making stuff up on the spot.

    ReplyDelete
  5. Straight from their FAQ:
    How much data can I use on Neverstop?
    You can use as much data as you need, honestly. This is the best part of Neverstop, enjoy it.

    ReplyDelete
  6. Another, straight from the website:
    Are there restrictions to how much data I can use?
    You can use as much data as you need on Neverstop. You simply pay $50 a month, and never have to worry about caps again

    ReplyDelete
    Replies
    1. what is the point of no data caps if you are throttled down to a speed so slow you can't use the service? Shame on you - you should have known better and claim now that you never meant to be a home only service or figured that the deman would now be as great as it is....though I have to believe you had some idea this would happen since you announced Neverstop all most to the day that clear.com went away......... Thanks for the tease.......now to once again look for other alternatives......

      Delete
    2. Thanks for that direct quote from the site. It's the "smoking gun".... "unlimited data" is indeed a correct paraphrase of their specific terms.

      Delete
  7. Karma verbatim said you can use as much data as you need and want but it's throttled to 5 MBPS. "YES AND NO" DOES NOT CUT IT, unlimited is unlimited. Cool, still unlimited but now it runs slower than Century Link DSL in most of their markets. You can't stream anything video at 1.5, so good luck.

    Not sure who the bigger baffoons here are, Karma or the trolls sticking up for them and their hook wording.

    ReplyDelete
    Replies
    1. Just FYI... in OUR market (Lakebay, WA), Centurylink sells us 1.5mbps DSL as the top speed. And generally, they deliver 0.8 (sometimes 0.3, often 0.6, and sometimes 1.5). And FYI, you absolutely CAN stream NetFlix with 0.8mbps (maybe not high def, but it's watchable). Karma at 5mbps was AWESOME for us rural folks how have NO hope of ever seeing gigabit fiber or cable. But even Karma at 2mbps is FAR superior to Centurylink's garbage. Just saying.

      Delete
  8. The phone companies are ripping off their customers with their limited data plans. The demand for unlimited data is great, especially for those who live in rural areas and do not have access to cable or fiber optics. Ultimately, the competition (if allowed) will force many of them to offer unlimited wireless data plan. It appears that Karma has not had a good market analysis before releasing their Never stop the plan. Losing trust among your customers is the worst thing that a business can do.

    ReplyDelete
    Replies
    1. "especially for those who live in rural areas"

      Karma's not appropriate for such a use at all in all but a few states. Check the coverage map for Sprint. Most American states have very little Sprint coverage.

      Delete
    2. "American states" don't use Karma. Americans do, and about 85% of Americans have Karma coverage.

      Delete
    3. Americans live in states. And Americans in all but a few states have rather poor Sprint(Karma) coverage.

      The "85%" figure, dubious enough, is entirely meaningless for mobile phone systems, and is only used by those with significantly inferior networks to try to deceive. It is made all the more irrelevant by the fact that Karma usage was intended to be mobile.... see Karma's own wording "online while on the go". When a person is on the go, the home address coverage loses relevance and then you run into Sprint having 0 bars in the vast majority of everywhere.

      So even if you accept the dubious "85% of Americans" claims, it is based on POPs... home addresses... and loses any validity once someone takes this phone away from their house.

      Karma, and anything Sprint based, is a compromise. You pay less for more data, but it is balanced out by having to use a lousy network that has slow or no coverage in most places. Good networks just provide service, and rarely use this deceptive and meaningless POPs-based figure.

      Delete
  9. How does the speed cap work and how many devices can I use with Neverstop?

    You get speeds up to 5Mbps and you can connect up to three devices with your Neverstop account. We may even offer higher speeds in the future as well.

    WHAT A BIG LIE!!

    ReplyDelete
    Replies
    1. They changed the website, you dont get 5Mbps for the monthly plan anymore *** you get 2-3. My old 3G Blackberry would speedtest to 1.2

      Refuel (pay as you go)
      4G LTE (6-8Mbps, highs of 25Mbps)


      Neverstop (monthly)
      4G LTE (2-3Mbps)

      Delete
  10. You're still going to charge $50 per month for your almost useless speeds? I signed onto Karma Go "Neverstop" only 2 weeks ago on December 26, 2015, because your ads tell not only me, but the whole world you're offering unlimited data up to 5 Mbps, and now, after 2 weeks of use, you're telling me you're lowering speeds?? I will file a report and complaint to the Federal Trade Commission right now for your false advertising and statements on all your advertisements. This is the worst promotion I have ever come across for any type of internet service I've ever signed up for in my history. Even Clear Wireless was bad with their offerings on WiMax through Sprint PCS, and to top it off, Sprint shut Clear Wire down after they purchased Clear!! But you guys at Karma, top the list of false advertising and fraud. Even your DBA company name of "KARMA" says it all!!! I'll help spread the word on what big frauds all of you are at this so called "Karma" company you all run.

    ReplyDelete
    Replies
    1. I think your karma ran over your dogma.

      Actually, this seems as iffy as the hotspot plans from "FreedomPop" but at a much much higher cost.

      Delete
  11. Besides the bait and switch routine, this device seems difficult to use effectively even under the best circumstances. It's not a normal wifi hotspot; any connected device must use a web-browser to gain access to it. It would be like living in a hotel.

    ReplyDelete
  12. Neverstops, just slows to a trickle...

    ReplyDelete
    Replies
    1. Perfect analogy of a faucet that drips 3 times every 5 minutes, all night long.

      Delete
  13. WOW, am I glad I didn't jump over to Karma. Talk about a bait and switch.

    They really pulled the rug out from under their customers.

    Still, Karma has no right to complain.

    That $50 plan had borderline DSL speeds. Its only actual value was in the unlimited data.

    Anyway, by reducing bandwidth on the "unlimited" plan to "buffering-tier" LTE, all they've done is shoot themselves in the foot.

    Their attempt to drive off potential long term customers has also soiled their reputation.

    Even disregarding the high cost of entry (a $150 hotspot), why even bother signing up for a $600/yr data plan when Karma will just nerf the damn thing if you actually use it?

    ReplyDelete
  14. I'm not one that uses the Karma everyday, I bought it as a backup to stay online when my home internet goes down.

    Today was my first time using it since the throttle, it used to be really solid but now it's just completely worthless. Not waiting around to see if it gets better, luckly they are offering a full refund, I suggest you all take advantage of this.

    ReplyDelete
  15. I was so upset when I tried to connect to the app store this morning and can't. This was their response:

    We know it's disappointing that the Neverstop service is changing. People are using Karma in ways we never expected—we've always been a product for internet on-the-go, and we recently learned that 60% of our customers are now using it for full time home internet. Our service and hardware wasn't really built to be optimal for home use, so we need to make some tweaks to service to make this viable for everyone.

    We'll let you know once we've made more concrete changes to Neverstop. Right now we're just doing some preliminary tests. Let us know if you have any questions!

    Best,
    Liz & the Karma Team

    ReplyDelete
  16. I have the Neverstop plan and they emailed me to inform me that they were dropping the speeds. To add to the frustration, this would have been my go to solution for watching hd video content.

    Now I cannot watch any hd video including Youtube without buffering. I am very disappointed in this decision. I think i am going to look into T-Mobile's Binge-on plan. Not sure of the restrictions there and finally T-mobile has 4G LTE service in my area.

    Karma did offer me a full refund BUT I am SO disappointed in the take back selfish attitude they have portrayed here. And here i thought that finally competition was starting to actually work for the consumer. Boy do I feel stupid believing yet another company trying to help the consumer but turns out they are only after my dollar and not carrying a satisfied customer base.

    This is exactly the behavior that gives corporate america a bad reputation

    So I would rather not be just a complainer - and that these Karma Go decision makers are sincere - I would like to offer some solutions to let the 'non-abusers' to watch hd streaming video. So just in case they are out of ideas on how to regulate hd video streaming here are a few of my own

    1. Let those who already have Karma Go @ 5mbps leave them grandfathered in and future customers can sign for 2-3mbps Neverstop. This way they will see that it will hurt gross revenue stream and possibly change it back to all users for the 5Mbps speed

    2. Allow the 2-3 Mbps during 8 to 5 Monday thru Friday and then switch back to 5Mbps after 5 pm and weekends. This would be good for those who actually work for a living. :)

    3. Single out the abusers if they stream hd video more than 24 hours then drop their speeds for 24 hours to 2-3 Mbps for an additional 24 hours and then resume back to 5Mbps after that second 24 hour period expired. Those top 100 or so will adapt or leave. This plan would allow the non-abusers to watch the occasional 2 or 3 hour movie at the 5Mbps speed instead of ruining it for everybody.

    4. I would pay an extra $10 per month to have that 5Mbps back but please do not get carried away with doubling the monthly price - that would be greedy IMHO.

    Just a few thoughts of my own - I am not sure what allotment Karma Go company has purchased from Sprint but this should be worked out somehow because I was a STRONG advocate until the speed reduction

    My two cents worth.

    ReplyDelete
    Replies
    1. Great ideas! I absolutely agree with #3 and #4. I think Karma should single out the abusers and throttle their service instead of doing it with all their customers!

      Delete
    2. 5. If Karma really needs to lower the speeds across the board, then lower them from 5 Mbps to 4 Mbps. That way I might still be able to watch movies @ 720p out here in rural america.

      Two cents more

      Delete
    3. "I think Karma should single out the abusers and throttle their service instead of doing it with all their customers!"

      Odd things is, no one has yet been able to point out any use that is abusive. So if Karma singled out abusers, every situation discussed here, including someone running their home broadband off it day in and day out, would be left untouched.

      Because everything being discusses is using the service you paid for as it was advertised. Not "abuse".

      Delete
    4. "3. Single out the abusers if they stream hd video more than 24 hours then drop their speeds for 24 hours to 2-3 Mbps for an additional 24 hours and then resume back to 5Mbps after that second 24 hour period expired."

      How about backing off from the millennial-troll idea of using words without any regard to meaning, and stop calling those who properly use the service they paid for, as advertised, "abusers"? Is if they are doing something wrong when they aren't. You come across as petty and petulant, no different from a man who likes black pants and calls those who like blue pants "criminals".

      How about something accurate, like "high volume users" instead of something provocative, accusatory, and 100% incorrect like "abusers" ?

      Those who "stream hd video more than 24 hours" are no more abusers of anything than those "watch the occasional 2 or 3 hour movie at the 5Mbps"

      Delete
  17. Everyone should ask for the refund. Hit *them* in the bottom line untill they figure this out.

    ReplyDelete
    Replies
    1. YES! All you people cancel your Karma.
      Then I can stop worry about congestion.

      Delete
  18. So many easier ways to solve it, just throttle anyone who uses more than 50gb a month to 500kbps the rest of the month.... seems so simple, I bought it for backup work Internet and for streaming on road trips, it's worthless for both now almost since voip/webex won't work on the new speeds.

    ReplyDelete
    Replies
    1. VOIP works fine at 1.5 Mbps. Try a different app.
      If you want business-class Webex, you have to pay more for it now.

      Delete
    2. We don't even know what they think is too much data, it has been repor ted that sprint charges Google $2 a gig for their mvno plan, if Karma gets charged the same they need their neverstop users to average less than 25 gigs of data a month, not going to happen even if throttled to 2mbps.

      Delete
    3. It doesn't matter. The throttle is their solution.
      Use as much as you can stand at the new speeds.

      Delete
  19. Clear used to charge $35/month for throttles WiMax and $50 (later, $55) for un-throttled.
    The throttled service with a good signal was fine for regular video at 1.5Mbps, with rare stops for buffering.
    I watch Hulu using FreedomPop 3G and it works perfectly with no buffering. I don't expect HD video with a mobile hotspot.
    I think that "prioritizing" folks when they stream more than ~23 GB/month (like Tmobile does) would be the best solution.
    This service was marketed as a mobile solution, so I think it's unrealistic to expect them to give you 200 GB/month full speed for HD video like a cable company. Some cable co's are using caps now.

    ReplyDelete
    Replies
    1. How is it unrealistic to expect nothing more than what they advertised?? They advertised 5mbps internet, as much as we needed, with no strings attached. I guess they didnt expect people to actually use what they bought? Karma is a wonderful thing.. Not their kind of Karma.. I'm talking about the kind of Karma that will shut them down as quick as they shut all of us down. If everyone will take a few minutes to fill out a complaint with the FTC regarding their business practices we might be able to make that a reality. I usually don't advocate filing complaints like this, but I don't think I've ever seen a clearer case of bait and switch..

      Delete
    2. How would people react if their phone provider decided to kill their unlimited calling plan without notice because some folks were talking to their BFF 20 hours a day? Sounds crazy, but it is really not that different if you think about it. They price their plans in a way that bakes in the people who talk non-stop. They do their research and plan accordingly before they sell the first customer. Karma FAILED to account for the X% that were going to use the service exactly as they marketed it. The email that placed the blame on the customers is offensive in my opinion. It is 100% their fault any way you slice it. If I wanted to sit in front of my laptop and stream netflix all day, that shouldnt have been a problem. They said Karma NeverStop was perfect for video streaming. Now it is useless for that..

      Delete
    3. "How would people react if their phone provider decided to kill their unlimited calling plan without notice because some folks were talking to their BFF 20 hours a day?"

      I'd purely blame the company for taking this outrageous action. Because the BFF-talker is blameless, and did nothing wrong, and is doing nothing other than using the service they paid for... the service that was advertised.

      "Karma FAILED"

      Exactly. Amazing how stupid some people are to bash as "abusers" people who paid for a specific service and were using this service as it was advertised. Offensive, yes. Illogical, too.

      If these customers who merely used the service they paid for are offensive, then so is someone who buys a book and dares to read more than the first two chapters. Or someone who orders a burger and takes more than one bite of it.

      Delete
    4. "This service was marketed as a mobile solution, so I think it's unrealistic to expect them to give you 200 GB/month full speed for HD video like a cable company"

      They advertised this, so the only thing unrealistic is to expect them to deliver any LESS. And you are probably lowballing it. If someone used the service they paid for and Karma agreed to provide, it would probably be far more than 200GB a month.

      Delete
  20. I purchased one this morning under the guise that it was unlimited at 5MB/s. I just noticed that they changed it on their website to 2-3 MB/s. I have already sent an email on how to most expediently get a refund lol.

    ReplyDelete
  21. I purchased one this morning; read the ad last week on their site unlimited at 5mb/s. Just noticed they bait and switched this morning to 2-3mb/s. I have already emailed customer service on how to most expediently get a refund.

    ReplyDelete
  22. I am so glad to see I'm not the only one pissed about this bait and switch. Average speeds for me today are .92 Mbps. Wow! I will file a complaint at FTC but for those of us who forked out money for multiple months and now the speed is unusable... are there any plans for a class action suit? Yeah, I'm pretty ticked. I too have emailed support. Not sure anything will come from that. But if not, any attorneys out swimming for potential big groups of ticked off customers... you have found them.

    ReplyDelete
  23. According to an article in Fiercewireles today,
    "Nearly 60 percent reported using Karma Go as their home Internet service, a company poll found, and some found ways to bypass a Neverstop system designed to prevent support for home video streaming and console gaming devices."
    Hackers, data pigs, and thieves ruined Karma for most users.

    ReplyDelete
    Replies
    1. Looks like the false accusations, hyperbole, and "Cry wolf" is flying again.

      Let's see....

      1) "Hackers". You provided no evidence that hacking was involved. It might possibly be involved in allowing home video streaming, but you provided no evidence.

      2) "Data Pigs". Again, not in evidence here whatsoever. Using the service you pay for is not being a "pig".

      3) "Thieves"... it is hard to recall the last time this word was used in discussion of anything digital and the actual meaning was considered. Looking at your statement, the trend will continue. Given your complete lack of evidence provided and your use of the first two insults without any connection to reality, one can be assured no theft occurred.

      Delete
  24. They have altered the deal. Pray they don't alter it further.

    ReplyDelete
    Replies
    1. I'm guessing the too-good-to-be-true advertising was a ploy to add enought subscribers to appease their investors. The problem is that the increase in use pushed them into the red with Sprint. From the remaining investment capital, expect some bonus payouts to the Karma principals and then bankruptcy.

      Delete
  25. does anyone know an alternative to karma? I was going to get the neverstop plan but not anymore.

    ReplyDelete
    Replies
    1. Nobody else offers throttled unlimited broadband like Karma. Here's what's availabble: US Prepaid Mobile Broadband Plans Compared

      Delete
  26. Looking to join a class action and file FTC complaint. Has anyone obtained an attorney to follow up on a class action? I would gladly join in as I am sure many others would as well. This is a classic case of bait-and-switch and most likely in 2015 they fully knew that many would use their device for what most use internet for. To say a majority of their users are using the device not they intended is utter BS. You cannot claim you were naive going in to a business such as this. Until I see solid raw data, not buying it. I'd like to see Karma go out of business before any other consumers get drawn in to this BS. Or Karma step up to bat and offer the service they originally sold us all!

    ReplyDelete
    Replies
    1. I am in talks with a class action lawyer as we speak.

      Delete
  27. Here's a blog post from karma on Neverstop, straight from the horses mouth...https://blog.yourkarma.com/introducing-neverstop

    ReplyDelete
  28. just got another email from karma
    Getting online with Neverstop should be simple and work well for most use cases. Here's the update:
    • 5Mbps up and down speeds are coming back
    • Get 15GB of data per month. After this, you’ll still be online but with speeds good enough for emailing and messaging
    • Earn a $1 credit for each unused GB
    Beginning today at 10am ET, everyone on Neverstop will get a fresh start at 0GB. Based on current usage, this change will have little to no impact for most of you, while still reducing strain on Neverstop. But, if you’re looking to binge watch Netflix 24/7, this probably isn’t the product for you. If that’s the case, head to our returns page and we’ll take it from there

    I just checked I am getting 5mb again but what happens after 15gb is still a mystery as surfing internet to get emails and messaging is very vague language they want to get a1ways with, are we talking a mobile ISP 2g speeds in KBs ? if anyone can figure out please comment

    ReplyDelete
  29. The ad I read said I would get unlimited data, 5MPS, no data caps, perfect for "heavier usage, streaming, downloading, GiFi-ing..." Sounded like full time home internet service to me! I couldn't sign up fast enough. I was peeved that I had to wait four days to get the hotspot because of the holidays. And it worked just fine for about a week. I watched a ton of stuff on Hulu and Netflix and Amazon Instant Video. In HD. No problem. Then, right in the middle of an episode of Outlander on day seven, I am cut off from service completely. Could not get back on no matter what. Could not figure out why, and the website (accessed through my phone) and the mobile app were so woefully inadequate in explaining why. And oh, they don't have a customer service number you can call. You have to send them an email. And there's only three of them answering those emails. And they don't work on weekends. My four-day weekend was shot. I am shaking my head at the clowns on here claiming that Karma never used the word unlimited, or they didn't really mean unlimited, and we just should have known what they really meant. You must be the three morons working Karma customer service emails. How do you find the time to post those bogus comments in between all the angry customer emails that I know for a fact are flooding your offices??? Maybe that's why it took you so long to get back to me...you are goofing off at work. Tsk Tsk. Switching to AT&T Uverse. BTW, I was a Clear customer for four straight years, I binge watched as much as I wanted, absolutely no problems at all, at home for two straight years on disability, and I experienced no throttling, no data caps, they truly were unlimited data mobile internet, they proved that it can be done. It was not an "unsustainable business model" as some of you clowns are claiming. Nice try, Dude Ranch. That's exactly why Sprint wanted to get rid of Clear, to eliminate the competition so they could control, control, control and charge us more for a whole lot less. I hope you bite the dust some day very soon, Sprint, you are Satanic.

    ReplyDelete
    Replies
    1. OMG I could not agree more! And don't ya just love how while Karma blame themselves they point an even bigger finger of blame at their customers? On top of paying 50 bucks, you're made to feel guilty for using the product as it was advertised and "raved" about. I was a Clear customer as well, I never went through any of this dumb crap with them. I got the hassle free internet service that I paid for and I wasn't belittled for it either. Goddamn do I miss Clear!

      Delete
  30. Exactly, MissDiLIY: "using the product as it was advertised"

    Don't listen to the trolls here who try to play the blame game on users like you by calling you "hackers" and "data hogs" for merely using the service you paid for as it was advertised.

    These are the same kind of folks who would expect you to buy a steak, cook it, take one bite of it and then throw the rest away.

    ReplyDelete
  31. I am so sorry I signed up for the karma who gives a crap plan.... Worked for a month .... Then bait and switch.... I hope you get cancer in your eyes....

    ReplyDelete
  32. Today I filed complaints with FTC, BBB, and Texas Attorney General's Office after trying to get Karma to provide a full refund for the device and 12 months of Neverstop service, that is stopping for me on 3/8/16. To the person asking about what happen when you hit 15GB, well I hit it today and received an email saying I reached my data limit, I replied that is impossible as I prepaid for a year of unlimited data on Nov 7th (but didn't get device and activate it until Dec 8th - red flag #1). While I can load their website I can't even load the FarmVille game I play on my iPad. Needless to say I willing to join in on a class action suit and have all of my email correspondence proving I didn't even get 30 days of the service I paid for, not to mention the fact that in every part of this process they violated the purchased product terms before even notifying customers, throttled data to test then sent email, capped plans and sent email same day saying effective immediately, then send an email a month later canceling Neverstop and you have 19 days (in my case) to find a new ISP.

    ReplyDelete
    Replies
    1. Did you cancel your service and send the unit back? Today is the last day of my "Neverstop". I've already filed a dispute with my credit card since I did the same thing: paid $600 for the device and 1 year of Neverstop on Nov. 30, 2015, but didn't receive the device for several weeks later. Karma is telling me they will only refund the cost of the device and the unused portion of my pre-payment ($450) and not any of the referral credit (my Karma app shows I have $485 in credit: $450 unused pre-payment and $35 in referrals).

      I really needed this service for my business since I was with Clear ($50/month unlimited 4G) until they went under in October 2015). The only other option for me is ISDN unless I want to increase my Verizon data plan and tether my lappy of my phone.

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