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Ultra Mobile Has Acquired Univision Mobile - What it Means To Customers

Univision Communications and T-Mobile have announced that they Have transferred the Univision Mobile brand and business to independent T-Mobile MVNO Ultra Mobile.

Univision Mobile was a joint venture between T-Mobile and the Spanish language TV network Univision Communications which launched in May 2013. Univision Mobile is sold online and by independent dealers and big box stores including Target. The service targets Hispanic Americans with plans that include unlimited international texting and an international calling and roaming credit. Higher priced plans also include unlimited access to Univision's Uforia steaming music service and access to a UVideos app.

While he transfer undoubtedly means a lot to Ultra Mobile, it doesn't look like customers will see much difference. They will keep the same plan price, phone number, SIM and plan anniversary date. The support phone number and website URL will also stay the same. Univision and Ultra operate on the T-Mobile native network only (no roaming) so domestic coverage won't change either.

Some things will change, mostly for the better. Most plans will get more data. The biggest changes will be with the international features. The international calling and roaming credit on all plans is being reduced. However all plans will get unlimited calling to over 30 countries. The chart below details the changes. Click the image to enlarge it:


The switch over will be staged with a certain number of accounts switched over to Ultra each evening between Feb 1 and Feb 10, 2016. During the switch-over customers may lose service (except for 911) for up to two hours. Customers will receive a text message when their account has been migrated.

Source: Univision Mobile via @HazelVizion on Twitter

12 comments:

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  1. Sprint may interest this company.

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  2. What's up with all these MVNO change-ups going on lately? It seems to be becoming a real volatile atmosphere.

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    1. Times are hard for MVNOs. The mobile operators are engaged in a price war, cutting prices and adding data to their plans without lowering the wholesale prices they charge their MVNOs. Expect to see more MVNO disruption.

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    2. So Dennis, Ultra acquiring Univision Mobile--does that mean Ultra must be doing good, buying out two stakeholders--including an MNO--or not necessarily?

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    3. Maybe, maybe not. We don't know how much, if anything, Ultra paid for Univision Mobile. Univision Comunications may have wanted to get rid of a money losing, non-core business and sold Univision Mobile to Ultra for pennies.

      Ultra does strike me as a smartly run business with a low cost structure that's better able to survive today's challenges than most MVNOs.

      Delete
  3. It would seem to be Lycamobile's turn to stir the pot, though they have been slow to change in the past. And their value lies in international service, not their monthly plans.

    They might be an interesting one to watch. A search for Lycamobile in Google News turns up tax problems in the UK and a porting issue in Austria that threaten their operations in those countries. They are a large international company with UK political connections, however.

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  4. I truly hope the AT&T MVNO companies stay intact.

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    1. It would seem that the TracFone ATT MVNOs (TracFone, NET10, and Straight Talk) should be stable because AT&T has many interlocking agreements in Latin America and Europe with their parent company, America Movil. So the TracFone MVNOs are hardly at the mercy of arbitrary wholesale price increases from AT&T.

      Similarly, wholly owned AT&T MVNO Cricket is, of course, not in any danger from its own parent company. The other independent MVNO's [see PrepaidPhoneNews feature, "News By Carrier", carriers with an "(a)"] could be in for rough sailing due to an AT&T price squeeze as their contracts come up for renegotiation.

      Imagine the lack of competition and resulting high prices if Obama's Justice Department Antitrust Division had allowed AT&T to acquire the other national GSM carrier, T Mobile, a few years back!

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  5. Better get some TALK stock ;)

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  6. This is the statement we have just received all ultra mobile agents,

    Univision Mobile Announcement
    Ultra Mobile continues to extend its influence in the international calling market, and we've got a huge announcement to share with the entire Ultra family:

    Beginning February, Univision Mobile is officially powered by Ultra! (See Retailer FAQ below for additional details)

    T-Mobile and Univision have jointly decided to transfer the Univision Mobile business to Ultra Mobile. Ultra Mobile will manage and operate the Univision Mobile wireless service offering, so current Univision Mobile subscribers’ service will continue uninterrupted. All Univision Mobile customers will immediately benefit from unlimited talk and text to up to 40 international destinations at no extra cost, with no other major changes to rate plans and monthly charges. Ultra Mobile will run the Univision Mobile billing, payment, and customer service systems, so all Univision Mobile subscribers will be migrated to the Ultra system in early February 2016 (Current dates planned Feb 1-10). Under the new relationship, Univision Mobile customers will continue to receive the quality service they’ve come to expect from the Univision name while benefitting from Ultra Mobile’s capabilities for delivering innovative and affordable solutions in international telecom. ‪#‎SinLimiteMexicoCalls‬,‪#‎SLMC‬, ‪#‎SLMT‬, www.sinlimitewireles.com

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  7. What is up with all these new carriers i guess you have to bring something to the table if you want to compete in the mvno market how about a company that has international calls to elsalvador honduras and guatemala.that woul make a great mvno if you have those contracts the mexico canada and south america would follow but univision mobile was just just putting money cause they have it with out a concept i could say the same about the defunt rokmobile what is ther concept.

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    Replies
    1. Ultra Mobile's not new.
      ROK Mobile isn't defunct.

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