Home - , , , - Total Wireless LTE SIMs Are Now Available at Walmart

Total Wireless LTE SIMs Are Now Available at Walmart

Total Wireless SIM Kit
As we reported last week, Total Wireless, a TracFone owned Verizon MVNO that's sold exclusively online and at Walmart, now has LTE. Phones supporting LTE started showing up on the Total Call and Walmart websites a week ago. But for customers who wanted to use their own Verizon compatible phone there was no obvious way to purchase a Total Wireless SIM. Several Howard Forums members were offered, and actually received, free SIMs after validating an LTE capable Verizon phone's serial number on the Total Call site. But that's neither obvious or intuitive.

It turns out that there's now a more straight forward, but more expensive way, way to get a Total Call BYOP SIM. Walmart stores are now selling  "Total Wireless CDMA Compatible Universal SIM Activation Kit" for $9.99. The kit contains a two in one mini/micro SIM and a separate nano SIM. You can check if the kit is available at a local WalMart using the item ID 51413991 on Brickseek's Walmart inventory checker. The kits are also available on the Walmart website for the same $9.99 plus $4.97 for shipping. Ship to store is free.

So what's the big deal about Total Wireless LTE? Simply that it's the least expensive choice for unlimited talk and text, and optionally data on Verizon using an LTE phone. Plans start at $25 per month for unlimited voice minutes and messaging. If you want data, the following plans are available:

  • $35/month: unlimited talk and messaging and 5 GB of data.
  • $60/month: Two line plan with unlimited talk, messaging and 8 GB of shared data
  • $85/month: Three line plan with unlimited talk and messaging and  12 GB of shared data
  • $100/month: Four line plan with unlimited talk and messaging and  15 GB of shared data
The Total Wireless website says 3 GB of rollover data can be added to any plan for $10. But, according to multiple users who tried, it's currently not possible to add data to the $25 plan.

Total Wireless' data limits are hard capped, when you reach the limit data is cut off until the plan renews or you add the $10, 3 GB add-on. Like all Verizon MVNOs, LTE data speeds are limited to a maximum of 5 Mbps. Also, like other Verizon MVNOs, only new or used Verizon phones or "universal" phones like the iPhone 6 and later, Nexus 6 and later or the Moto X 3rd generation Pure Edition cam be activated on Total Wireless. Verizon Prepaid phones must first be activated on Verizon Prepaid and the first month of service paid for before they can be used on a Verizon MVNO like Total Wireless.

Sources: Total WirelessHowardForums

102 comments:

Comment Page :
  1. So there's no data at all on the $25 plan?

    ReplyDelete
    Replies
    1. None included, but you can add 3 GB for $10

      Delete
    2. Keep in mind that the $10 data card never expires it's good up until the data is used or phone is active

      Delete
    3. This is great news. I only use 400 MB of data a month so if I buy 3GB I'll actually have enough data for over six months and not waste any at the end of the month if I don't use it. Sounds like the perfect plan.

      Delete
    4. You actually can't add any data to the 25 plan. I found out the hard way. I bought two months of $25 and a 3gb for $10. My data want kicking in so I called total wireless and they told me the data only works with a plan that has fats and not with the $25 plan. I read what was said above but unfortunately it doesn't work that way. So now I have two $25 months in reserve with no access to data unless I'm in Wi-Fi.
      The cheapest plan you can add data to is the 35 plan

      Delete
    5. The problem with that is that the Total Wireless website's FAQ page clearly says that you can add the 3GB for $10 to ANY plan;

      "You can also add a $10 data card to any wireless or mobile hotspot plan for 3GB of shared* data that never expires active service"

      This sort of misinformation and incompetence is normal with TracFone brands like Total Wireless.

      Delete
    6. Interestingly, a rep did some set of magic to my phone/plan settings on their side and activated data on the $25 plan (after a phone reboot).

      Delete
  2. Assuming this is prepaid coverage and not post paid Verizon coverage?

    ReplyDelete
    Replies
    1. Verizon native coverage is plenty more than the other networks unless you live out in the boonies.

      Delete
  3. Also, is rollover perpetual until you miss a month and/or run out or just for use in the next billing month only?

    ReplyDelete
    Replies
    1. It never expires until you use it or deactivate your service.

      Delete
  4. I bought a kit at wal-mart, but customer service at Total Wireless know nothing about the kits. The customer service rep I spoke to said that Total Wireless does not activate LTE phones. I tried to activate my BYOD online, but it won't let me and I think it's because I'm currently on a straight talk BYOD. I wonder if I deactivated the device, if I would be able to activate it on Total Wireless. I have a Verizon iPhone 6.

    ReplyDelete
    Replies
    1. Your IMEI is locked to working on ST only and won't work on any other TracFone owned MVNOs except maybe Page Plus Cellular. We coined the term Slim-locked for this condition. The FCC needs to be made aware of this situation. If you cancel your ST service and this condition will persists as I expect it will, please file a complaint with the Federal Communications Commission.

      Delete
    2. Hi Lucas. Have you tried deactivating your device and reactivate it on TW yet? I'm in the same boat. I have a Nexus 6 on ST-Verizon. My IMEI shows as not compatible. I'm thinking of porting the number to T-Mobile for a month and then trying to port it back to TW to see if it works. Thanks.

      Delete
  5. Can the data be tethered?

    Does it allow to port in the old number?

    Do they apply sales tax?

    ReplyDelete
    Replies
    1. Total Call terms of service prohibit tethering but it may work anyway on some phones. I have no idea what, if anything, Total Call will do if they detect tethering

      You can port a number to Total Call.

      Total Call charges all applicable state and local point of sale taxes plus 1.7% for Federal USF and cost recovery.

      Delete
  6. MissedOpportunityButStillAliveMay 28, 2016 at 12:19 PM

    Ahhh Cr@&! I found & purchased the TW BYOP SIM KIT for $9.99 at Walmart this morning. I missed the Best Buy Flash Sale for Galaxy S6-Plus-32GB-Verizon unlocked for $299 last Tuesday by an hour, & now LUCAS says.....DENNIS, HELP! My Moto X Pure 2015 with TracFone BYOP is no good also??...to use with my 5GB-Verizon-Kit...

    ReplyDelete
    Replies
    1. I don't understand what you want help with.

      A Moto X Pure 2015 should work with TracFone BYOP

      Delete
  7. Will this only work with the phone it was activated in, or can the activated sim then be used in another compatible phone?

    ReplyDelete
    Replies
    1. You should be able to move the SIM to a different phone.

      Delete
  8. How can they afford to give 5gb of LTE on big red for $35? And furthermore 3 additional gigs for $10, what gives?

    ReplyDelete
    Replies
    1. Why not. The 3 GB for $10 shows us that it costs Verizon substantially less than $3.33 to provide a GB of data.

      With 25 million customers TracFone has enormous bargaining power with the operators, even Verizon and can get the best rates. In addition TracFone has cut costs to the bone by eliminating dealers, paying 3rd word minimum wages and providing minimum training to its support people and only selling direct and through Walmart's low overhead, high volume channel.

      Delete
  9. Thanks for the information. This is deal for the Verizon network coverage but then again it is TF/AM so there may be headaches. Taxes and fees will add another 12% for me. I will start looking for a new phone (that will work also on GSM just in case things don't work out and I have to go back to Cricket Wireless ) and try it out after the "dust settles".

    ReplyDelete
  10. The Total Wireless plans and improved Verizon Prepaid plans will put pressure on Envie, Red Pocket and Selectel.

    ReplyDelete
  11. Are 5 Mbps LTE data speeds good enough for normal internet use, including You Tube ?

    ReplyDelete
  12. 5mbps is DSL tier from ~15 years ago, Karma-tier from that time they screwed everyone over, and not even a basic 1MB/s.

    To add insult to injury, the BYOD options are limited by the same kind of restrictive whitelisting BS that everyone's unfavorite carrier Sprint uses.

    As for their selection of subsidized, Verizon-only devices, they're not nearly discounted enough despite literally being incapable of use on any other network.

    Their pricing doesn't even make sense.

    If 3GB is $10, the only plan worth getting is the $35 one.

    But at the same time, while 8GB for $45 isn't a bad deal, hitting the $55 mark (or going past it) means you'd probably be better served by an unlimited plan on Boost or Metro (unless you absolutely need Verizon coverage).

    As for how they stack up to Cricket, it's a complete loss (unless you absolutely need Verizon coverage).

    A group plan is cheaper and maxes out at $50 for unlimited data, with phone and porting discounts to boot.

    The only competitors they've really bested are Verizon (for those who absolutely need Verizon coverage), Tracfone (which provides service via Verizon) and probably other Verizon MVNOs (used by those who absolutely need Verizon coverage).

    If I didn't know any better, I'd say Total's real goal was simply to cannibalize the Verizon market while the other three networks duke it out.

    I guess that's a valid strategy, but it's still disappointing to see Verizon carriets pidgeonholing themselves as the best choice for those who don't have a choice, instead of the best choice for everyone.

    ReplyDelete
    Replies
    1. I made the mistake of thinking t mobile service would be adequate but I was wrong. Even though the map said I should receive signal I didn't. If I was inside a tall building, forget it.
      I made the switch to Selectel and what a difference. Never had to worry about dropped calls while in the freeway, never worried about low reception in buildings etc. I have much better peace of mind. I don't have to have a lot of data since I'm mostly using Wi-Fi.
      It bothers me to say it but Verizon truly is the best and not just in coverage, based on my experience.

      Delete
    2. The T-Mobile map is the most deceptive at all. Zoomed out, it shows pink (full coverage) for vast areas that have no coverage at all. If you zoom in, these areas show "no coverage".

      "It bothers me to say it but Verizon truly is the best and not just in coverage, based on my experience."

      Being able to use the phone everywhere you go, or will go, does make a huge difference. Sprint and T-Mobile are only good as mobile for those who are 100% sure they will only ever be in the limited areas that have coverage.

      Delete
    3. 5 Mbps is perfectly fine for normal internet use and YouTube. I usually don't notice a difference in speed compared to my cable WiFi. Also it's not a complete loss when compared to cricket. Total wireless has 2 times the high speed data that cricket has at the 35 dollar price point.

      Delete
    4. The T-Mobile coverage map is the most accurate and detailed of the 4 major carriers. You can choose coverage for Band 12 phones like iPhone 6, or not. You can turn on the verified coverage layer to see detailed coverage areas customers have used.
      The Verizon and AT&T maps are often inaccurate. They show solid coverage in most areas, but actual coverage is not always available there. I can't depend on their maps fir specific locations.

      Delete
    5. The T-Mobile map is far and away the most misleading because its coverage display varies wildly depending on your zoom level alone.

      It's probably just a way to try and cover up that T-Mobile is still half as good as AT&T and Verizon. Not even close.

      Delete
    6. I hate that the latest T-Mobile coverage maps show partner (roaming) coverage using the same color as native non-LTE coverage. The only way tell if an area is roaming or not is by dropping a pin in an area of interest. That brings up a pop up that includes the "Partner" label if the pin falls in a roaming area.

      The MetroPCS maps still show roaming areas clearly once you zoom in part way. MetroPCS coverage is identical to T-Mobile Prepaid so I just use the MetroPCS maps.

      Delete
    7. "The T-Mobile map is...misleading because its coverage display varies wildly depending on your zoom level alone."
      Just choose your device FIRST. Then you can zoom in and out and see accurate coverage. If you don't choose a device first, the map includes Band 12 by default, and picking a non-Band 12 device after zooming deletes Band 12 coverage.

      Delete
    8. Wow, that is so terribly designed. Other companies' maps "just work".

      Which is it? T-Mobile has bad bungling Web designers, or they want the map to make it look like they have far more coverage than they really do?

      Either way, it's not good and should just be fixed.

      Delete
  13. Who else sells their refills besides buying direct from totalwireless?

    ReplyDelete
  14. I remember reading somewhere that some Verizon Prepaid LTE phones had GSM built-in and could be used on AT&T and T-Mobile. How can I tell which Verizon Prepaid phones support GSM?

    ReplyDelete
    Replies
    1. You have to study the phone's specs and see which 4G LTE bands it includes that the other carrier uses. Better to just buy the correct variant phone for that carrier.

      Delete
    2. I've never heard of any Verizon prepaid phones that are fully compatible with all currently in-use GSM LTE frequencies, including T-mobile's beloved Band 12.

      If such a thing actually existed, it'd probably be the iPhone 6s Plus.

      For the low cost of an arm, leg and your firstborn child, you too could have the privelege of using any one single network.

      Of course, you could also buy a phone specifically designed for that network at a fraction of the cost, and still not suffer any decline in connectivity.

      With that being the case, it's better to invest in separate phones for separate networks as long as you don't go nuts and buy 4 flagships just because.

      In reality, most people don't even need 1.

      Delete
    3. Phonescoop.com is my favorite site for checking the specs, including the supported bands and technologies, of US market phones.

      Recent Verizon post paid flagships typical support GSM and HSPA on the US bands (850 and 1900). They also usually support LTE band 4 and often 2 and 5 as well. I don't remember seeing any other than iPhones and Nexus that support LTE bands 12 or 17.

      Verizon Prepaid phones, especially the low end models that were never sold for postpaid, usually don't support GSM at all.

      Delete
  15. Do you get Visual Voice Mail on iPhones?

    Since this is on LTE, can you use data while talking on the phone? Or does that require VoLTE, in which case does this support that?

    ReplyDelete
    Replies
    1. I don't know about Visual Voice Mail but you definitely won't simultaneous voice and data on Total Wireless. There's no VoLTE on Verizon Prepaid or any Verizon MVNO and iPhones need VoLTE for simultaneous voice and data on CDMA.

      Delete
    2. You don't get visual voicemail with Verizon MVNO'S.

      Delete
    3. Just got the phone. VoLTE is enabled on Total Wireless. Look at the picture. http://imgur.com/YfQ6xt5

      Delete
    4. Just got Total Wireless. VoLTE can be turned on iPhone 6. http://imgur.com/YfQ6xt5

      Delete
    5. You can get visual voicemail on some Verizon MVNOs. If you're running on Straight Talk's Verizon, you get it. Here is an incomplete list of carriers that offer visual voicemail: https://support.apple.com/en-us/HT204039

      Delete
  16. I bought one of these byop LTE sim packs at walmart the other day for use in my verizon iphone 5c. I'm porting over from consumer cellular although the port in has been challenging...TW online chat support said it should be done today

    I'm signed up for the $35 plan but now I'm wondering if I could save some money by using the $25 plan with the 3GB add-on.

    I don't use very much data a month like 250MB. thanks for pointing out that option.

    ReplyDelete
    Replies
    1. If you only need 3GB/yr, go with the addon and save yourself $110.

      Delete
    2. You actually can't use the $25.00 plan and just add data. Total wireless system is not built that way. Since the 25.00 comes with no data, you can even add data either. You have to get the 35.00 plan and then add your data. I made that mistake and purchased two 25 plans and a 3GB data for 10 and now I'm stuck not being able to use my data with them. It will be two months with only wi-fi

      Delete
  17. whoever said there might be headaches is right, at least in my case. I'm not sure if it's Total wireless or my previous provider consumer cellular, but I've been trying to port in since friday and there are issues...One time TW chat says it's on their end and wait 24hrs, one time TW phone chat says CC is saying the info is wrong, but I've confirmed it like three times...one time the TW online chat told me my ticket number didn't have any port ins pending

    I've done my share of port-ins and outs and this one has def been the most complicated.

    always make sure to give yourself a window of time before your monthly service period restarts on your old provider for port ins to complete or you may end buying another month as the line must be active to port

    ReplyDelete
    Replies
    1. an update: the port through finally went through today after calling the porting number for TW and they tried the port again.

      I think using phone support over online chat support might be advisable.

      Delete
  18. I'm having trouble with my port in request as well. It's been over 24 hours and it still says "activation in progress." Customer service has difficulty finding my account.

    ReplyDelete
  19. I had a real nice chat session with someone from Total Wireless and it is true that you can't bring a BYOP over to Total Wireless that has ever been activated on their system. That includes current and previous phones that have been activated.
    Is that legal for them to Lock them down or someone called it " Slim Lock" on a unlocked BYOP device?

    ReplyDelete
    Replies
    1. I can't speak to the law but it's bad business practice. I had thought to move 1 Tracfone and 3 non America Movil lines to Total Wireless but that business will go elsewhere, likely for good.

      Delete
    2. Someone who has the desire should inquire with the FCC about the legality of American Movil Slim-locking policy.

      I don't think it's been challenged yet.

      Delete
    3. Whether it's legal or not, Slim-locking lowers the resale value of the phone and TracFone doesn't warn customers about Slim-locking before they activate. I wonder if that could be the basis for a successful small claims court case or a class action suit?

      Delete
    4. This is how you avoid slim-locking. All you have to do is change the last digit of the IMEI number, and it will pass the eligibility test and they will activate the phone. Make sure you only change the last digit of the IMEI number. This will not work with the MEID number. ONLY IMEI. I just transferred my number from straight talk to total wireless and I have the same phone that was registered under straight talk. If they ask you if it's the same phone, you kindly say "no". Their system will get confused if your IMEI number doesn't exactly match the one currently in their system. You're welcome. :)

      Delete
  20. Its good news to hear you can get on Verizon for just $35 and have 5 gigs..I suggest porting your number to google voice so that you won't ever lose your number and you won't have to be waiting so long for a number to port in. I'm going go to Walmart and buy a sim kit an test total wireless service for a month

    ReplyDelete
  21. I just filed my FCC complaint online. I am not expecting anything to come of this. The Total Wireless online chat said my BYOP Net10 phones are locked to Net10 and I cannot activate them with Total Wireless. Thank you for the advice and I will keep this updated. It isn't right. Chat below:

    Julie : When you activated the phone with NET10 Wireless, our system branded them under NET10 Wireless. They were registered under NET10 Wireless, and we do not have the option to remove the phones under NET10.
    You : So, I can cancel with Net10 and then activate with Total Wireless?
    Julie : Even if you will cancel your service with NET10 Wireless, the phones were already labeled as NET10.

    ReplyDelete
    Replies
    1. James Giles on May 31, 2016 at 11:48 AM wrote:

      "I just filed my FCC complaint online. I am not expecting anything to come of this."

      That's great! Do let us know what the FCC says :) .

      If you have a BYOP and they claim they cannot unlock it from their Slim-controlled database so you can use it on another Slim-controlled company, than I certainly hope the FCC will take note and action - as AM is restricting your freedom to use you device where you want to use it. That sounds very much
      against what I hope the FCC is aiming for with freeing devices up from unnecessary locks.

      I cannot see any rationale with their Slim-locking policy at all.

      Delete
    2. I also asked for help on the Total Wireless social media facebook and Twitter. Starting out nice, we will see where that gets me.

      Delete

    3. Did you check your unlock eligibility here?

      www.tfwunlockpolicy.com

      And read the policy in the link at the bottom of that page to see if you qualify?

      Delete
    4. www.tfwunlockpolicy.com is for SIM-unlocking GSM TracFone branded devices for use on non-TracFone based GSM operators.

      It has nothing to do with Slim-locking which is a network level policy rather than a SIM lock of the device itself.

      Delete
  22. Tracfone doesnt do this consistently. I was able to activate two Straight talk iPhone 5 on Pageplus last year.

    ReplyDelete
    Replies
    1. PagePlus seems to be less fulling integrated into the TracFone system. Devices from other TracFone brands can be activated on TracFone, at least currently

      Delete
  23. According to tfwunlockpolicy.com "Unlocking does not apply for "Bring-Your-Own-Phone" devices."

    My devices are BYOP!!!!!! WHY!?!?!?!

    ReplyDelete
    Replies
    1. Operators generally only unlock the devices they sell. You need to get your phone unlocked by the carrier it was made for and locked to or buy an unlock code from a 3rd party.

      Delete
    2. These phones are not locked. Nexus 5x and Vzw moto X 1st gen.

      Delete
    3. Apples and oranges. Your phones are SIM unlocked but at least one of them is "Slim-locked" after being used on NET10.

      SIM locking is enforced by software in the phone. It only allows SIMs from a single operator to be recognized unless an unlock code is provided.

      Slim-locking is a TracFone policy enforced by the TracFone activation system that prevents Verizon network BYOP devices that have been activated on one TracFone brand from ever being activated on a different TracFone brand.

      TracFone has a system in place for SIM-unlocking their branded phones upon customer request after the phone has been used on a TracFone service for one year. They do not appear to currently have a procedure or CS accessible tools to undo Slim-locking.

      FCC complaints are probably the best way to put pressure on TracFone to come up with a Slim-unlocking mechanism.

      Delete
    4. Tracfone rep called based on FCC Complaint. She is offering to try to switch my current sim to Total Wireless. If it doesn't work, she is sending me replacement Net10 sims. I will receive and try to switch Wednesday the 8th. Reason given is "some phones won't work on Total Wireless". Doesn't make sense still....

      Delete
    5. The short of it is, I was able to switch from Net10 to Total Wireless (TW). Everything is up and running and good to go. If you want to find out the process, read on.

      After getting no where with chat support, I submitted an FCC complaint based on recommendations from this website. A few days later I heard from Tracfone based in Miami. (Tracfone owns Net10, Total Wireless, and other brands). The rep, a very courteous lady name Delia stated that the phones cannot be switched (even though clearly stated in the complaint they were BYOP) I had to explain they were BYOP phones. After explaining politely that I did not believe this was fair, she said she would research.

      Later, Delia explained that to make the switch Net10 service had to be disconnected and switched to Total Wireless and then tested on the back end. Once the switch is verified, they are happy to overnight a SIM card at no charge. In case the switch did not go through, Tracfone first overnighted me two correct sized Net10 sim cards because I was worried about going without service for a week.

      Note: The rep accidentally sent the wrong size TW sim so I bought one for $10 at Walmart and they activated using that one. This means you can shorten the process by purchasing one from Walmart.

      I was also very concerned about the idea of going without two phones at the same time so we did one at a time which elongated the process.

      Once both phones were activated and I had narrowly escaped divorce with my wife, it was time to move onto the online My Account system. I set up the account but the phones would not connect with the system. This took a couple of days to figure out by IT. I had the same problem with Net10 originally and had confidence it could be done.

      Timeframe:
      May 31st - TW Chat support said "tough luck" on switching, we have "slim-locked" your phone. Go to Cricket if you want!
      May 31st - FCC Complaint Filed
      June 2nd - FCC processes complaint, notifying me that the carrier has been sent the complaint.
      June 6th - Received phone call from TW Customer Response Department
      June 10th - First line activated after no service for 24 hours.
      June 14th - 2nd line activated after 48 hours of no service.
      June 15th - Online My Account management set up by TW. All done!

      Would you do this again? Well, probably. With experience, I would have purchased the SIM cards from Walmart and had the savings kick in a month later. Two lines for 3GB each on Net10 was 78.34 after taxes. I estimate TW will be $63. That is $15.34 per month in savings equating to $368.16 every 2 years. Boom, that pays for a new upper-mid quality phone (Nexus for me) every 24 months.

      My gamble in all this is that another, better deal will pop up at Net10 or another provider in the next couple months thus making all this effort null and void. We will see but I don't see how prices can get much lower for any of these providers AND Tracfone has a history of not matching brands up exactly on pricing and offering. We will just have to see if all this effort and aggravation was worth it.

      PS: Only Verizon works at our house where we HAVE to have coverage. Net10, TW, Page Plus, & Straight Talk all offer VZW CDMA LTE SIMs. That is why I used them, Total Wireless now has the best deal across the industry.

      Delete
  24. So if I have a BYOP phone on Straight Talk and want to sell it to someone. The new buyer could only use that phone on ST instead of another AM company like Total Wireless Net 10 etc?
    How do you submit a complaint to the FCC about slim locking? Website address?

    ReplyDelete
    Replies
    1. Yes, that is my understanding. Isn't that the berries? What if your needs simply change and another brand offers something better for you? I have gotten the response from FCC and see what happens. I do understand if you buy the phone at a branded phone at a discount but a BYOP?

      Delete
  25. Hi
    Quick question
    I want to buy a Straight Talk Iphone 5s (CDMA, Verizon) 149.99
    My plan was just to order a TW sim card, activate it, and then put in the Straight Talk Iphone 5s.
    Do you guys think this would work?
    (Since...
    1. Straight Talk = TracFone = Total Wireless
    2. Verizon LTE capable device for Verizon LTE Service
    My concern is that TW or ST have bs policies to not "unlock" or prevent the activation of the device making it useless

    ReplyDelete
    Replies
    1. Wont work. St iphone 5s is a gsm phone locked to st at&t service.

      Delete
    2. Just buy a used verizon iphone 5s and it will work with tw.

      Delete
  26. Hey Dennis, the total wireles mobile site show the $35 single line plan to include 2.5GB. And the multi line plans to have $60/5GB $85/9GB and $110/12GB. Have their plans changed?

    ReplyDelete
    Replies
    1. Total Wireless plans haven't changed. Are you looking at totalwireless.com?

      Delete
  27. On my phone if I go to totalwaireless.com, go to the venue on the top left then go to shop and then service plans. I see the numbers stated above.

    ReplyDelete
    Replies
    1. Looks like they haven't updated that page. The plans and pricing on the TotalWireless.com home page are the current ones.

      Delete
  28. At a Walmart store today they had a iphone 6s for $650 on totalwireless! Went home and I don't see the iphone offered on the tw website or on walmart's website. I've been with tw for over a year now. Do you think they would unlock the iphone so I could use it when on vacation in Europe?

    ReplyDelete
  29. I just wanted to warn people that if you are wanting to activate new service on Total Wireless, you may run into the same problems that many people have experienced, like mysterious system errors that will not allow activation. TW cannot seem to identify what the error is, what it is caused by, or how to fix it. I have spent hours on the phone with many customer service agents and many escalated tickets. Finally got a refund for the 2 line $60 monthly shared data service plan that I had bought online as part of the online byop activation process.

    Bottom line, their system is broken and they cannot seem to fix it right now. If you have success, tell us how you did it. I think that due to upgrading their system to handle 4G LTE and sim cards, along with additional data on each plan, they have some systemic problems that need ironed out. I don't have the time or patience to try anymore, although it would cut the Verizon bill in half.

    ReplyDelete
  30. Like Brian is saying above, TW is having major issues. I am unable to use two $10 data add-on plans with my no-data $25 plan. One bought online, another at Walmart. First worked briefly after talking to Customer Service, then stopped. Tried to activate the one from Walmart by calling 611, no go, talked to CS, still no go. Entering PIN online generated system problem message.

    ReplyDelete
  31. This carrier looks good on paper. If it actually worked, I can't see a reason any informed customer would still use anything on Sprint... and it trumps many plans from MVNO's and subsidiaries of the other 3 major carriers too.

    If it actually worked...

    ReplyDelete
  32. Dennis...
    I think the post above needs to be corrected where it says the $10.00 3GB data can be added to any plan including the $25. I read that post and bought two 25 plans and the extra data but total wireless told me they can't be combined. Only plans with existing data can be combined with the extra data. Now I'm stuck with two no data plans for two months and can't use any of my data that I purchased. I don't want to have anyone make the same mistake I made.
    Thanks.

    ReplyDelete
  33. so do they use verizons prepaid coverage or post paid coverage? Their coverage map isnt good. Is there a better map i can use to judge whether or not this will work for me?

    ReplyDelete
    Replies
    1. They use only native Verizon coverage which is prepaid. No roaming.

      Delete
  34. Total wireless uses Verizon prepaid coverage-no roaming included or available. The coverage map should be the same as Verizon prepaid or red pocket Verizon or page plus minus the available roaming.

    ReplyDelete
  35. I went thru hoops and loops, spoke to 3 managers and threatened to report to FCC and BBB and they were able to add my 10.00 card to my 25.00 plan.
    Customer service reps are very misinformed, they kept telling me it's a Verizon issue.
    I have also had them not credit my account for pins I have entered into their systems bought at Walmart. Unless you have the time to call and deal with customer service for hours, go with another provider.
    I'm just gonna wait until my balance expires and I'm going back to Selectel. They have prompt and curteous CS that is US based.

    ReplyDelete
    Replies
    1. Typical America Movil CS.

      Never good,just different levels of pain inflicted, time wasted, reps cluelessness and disregard for the customer.

      Friends/family/buisnesses "in the know" don't let friends/family/work get or stay w/Movil owned MVNOs

      Delete
  36. I just wanted to go ahead and tell you all my experience with Total Wireless. I feel like I have literally been through a maze of frustration during the two months I was with that company.
    Before signing up with Total Wireless I have used other companies like Cricket, Selectel, Ptel, Univision Mobile and H2o. I was never in a million years ready to deal with what I had to with this horrible company.
    I have been going from chat, phone and email corresponding with people from total wireless due to the fact that my service gets randomly interrupted mainly with data but I have also lost phone and SMS service as well.
    I purchased the $25 dollar plan and added the extra 3GB for $10 which seems like a good deal, right? well believe me at this point I would happily pay twice that much not to have to talk or chat with so many incompetent people in customer support.
    I made the mistake of purchasing two months of service ahead of time and put them in reserve. Today was the renew day for my last month and my service again did not have working data. I called once again like usual but this time the person I interacted with through the chat option was very incompetent and accused me of having spent all my data and wanting free data. Even my account summary showed I had 2.75GB of data left and here I have this person accusing me of having spent my data and yet couldn't tell me how or where. This was the one straw that broke the camels back.
    I took at $25 plus a $10 hit but I switched to another provided as I can no longer continue to deal with this poorly run company. My mental and emotional well being are more important than the $35 dollars I'm letting them keep by forfeiting service with them.
    I urge everyone to please think twice even three times before doing business with Total Wireless. They are highly incompetent and rude to customers. They don't care what you are going through and never will. Don't make this company bigger by using their service. Go somewhere else, there are a lot of options nowadays. Tracfone will eventually make all smaller MVNO's go out of business if we allow it. Lets support US owned/based companies. I know some of you are going to say "you get what you pay for" but nobody deserves such poor treatment regardless how little or how much they pay. Please do not fall in the trap of it being a good "deal" like I did. Believe me, I so deeply regret it now...

    ReplyDelete
    Replies
    1. Sorry to hear about your ordeal.

      It has been said many times, many ways by many different posters in many various America Movil "brands" threads here re save yourself the trouble, don't do any Movil brand MVNO. Lots of cautionary tales and just plain don't do it. Even Dennis gives a mild heads up in his operator profiles of Movil brands re the bad CS reputation.

      To echo above, support any MVNO that is not a Movil brand, even if it costs a few $ more. Your life will be better for it.

      Maybe Movil can continue loosing a few hundred thousand customers a quarter and eventually improve or dissapear. No loss AFAIK if they go poof.

      Delete
    2. Thank you Anonymous. I appreciate your support. I consider myself a patient person but this company made me want to run for the hills. The way I look at them is like one of those invading species like the pythons in Florida that kill everything around and destroy the eco balance. That is exactly what Total Wireless is doing with other companies that are smaller and may have to charge a little more or give you less just to make it in this cutthroat business but we, the customer, have the last word with our buying power. I agree that any brand America Movil/Tracfone needs to go away and we have the power in our hands.
      I will tell everyone I know and warn them of this monster company that doesn't give any regard to the one thing that is making them possible: the customer.

      Delete
  37. THE BLACKLIST (not the show)

    Wanted dead and out of business

    TracFone
    Straight Talk
    NET10
    Total Wireless
    Page Plus
    Simple Mobile
    Telcel America

    America Movil somehow manages to have multiple brands all with the same bad so-called customer service.

    While they aren't America Movil brands, I'd avoid Red Pocket and Lyca Mobile too.

    Please share, update and repost to warn others.

    ReplyDelete
    Replies
    1. You forgot Sprint.

      Delete
    2. Out of the several people I've put on Red Pocket I've only had to intervene once. It wasn't a perfect experience but was resolved positively after a second interaction with a tech. rep.

      Small data sample I admit but so far so good with about a half dozen accounts of at least 18 months and a few about a year.

      Delete
    3. Movil operates under their Claro name in Puerto Rico I believe. If you travel anywhere in Latin America you will see the Claro branding.

      No idea if their Spanish language support for Latin America is as miserable as support is for the USA brands.

      Delete
    4. Spanish language support is awful.

      Delete
  38. Has anyone successfully activated a Moto G4 using one of these Walmart purchased SIMs on Total Wireless?

    I have heard that these SIMs do not work and that you have to transfer a SIM from an already working Total Wireless phone to a Moto G4 to successfully BYOP.

    ReplyDelete
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