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Cricket Giving Away $5 Manager Courtesy Credit for Users Affected by 14-Hour Service Outage

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A few days ago, customers on AT&T's prepaid brand Cricket Wireless complained of a major service outage that left them unconnected for as long as 14 hours. Whenever we lose service (even for just a short while), there's already a lot of things we could miss in that span of time. With the 14-hour outage experienced by Cricket customers, we can only understand their outcry. And so does Cricket Wireless.

As of this writing, the service has already been restored back up but Cricket wants to do something for the customers affected by the outage. Earlier, Cricket announced they will be giving a $5 Manager Courtesy Credit to customers affected by the service disruption. If you were one of those who experienced the 14-hour outage, you can get a $5 credit on your account; or up to $25 for 5 lines.

All you have to do is get in touch with Cricket's customer service so they can arrange the credit. You may also send an email to support@creditwireless.zendesk.com so you won't have to make a call. Some users who have gotten in touch through email reported that they were able to receive the credit but had to wait one to two hours for a reply from Cricket.

The service disruption was first reported to have started around 3:30 PM PDT on Friday. Cricket announced that service had been fully restored around 7:30 AM PDT the next day. While not every customer experienced the outage, majority did. And surprisingly, no user under AT&T reported to have a problem with their service even though Cricket uses the same network. There's also no explanation on what happened or what caused the problem but there's reason to believe it could have been a software failure from Cricket's end as this is still a common problem experienced by both major and wireless operators. Hopefully, the outage was an isolated event and won't be happening again; at least not for 14 hours.


Source: SlickDeals

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13 comments:

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  1. I actually lost service again today for an hour.

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    1. I had an important call cut off the same morning, after which my phone showed zero bars for a short while.

      Maybe Cricket's being targeted by hackers on steroids, who're trying to steer business towards everyone's favorite "Uncarrier."

      Delete
  2. People should not have to ask for the credit. It should be applied automatically. MetroPCS is proactive with its customer service

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    Replies
    1. Then I suggest you go to Metro PCS. Another entitled?

      Delete
  3. I assume CT wrote this one? Well done!

    ReplyDelete
    Replies
    1. The article's author appears below the title.

      Delete
  4. Not everyone was affected

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  5. Thanks for posting this!

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  6. The Cricket outages are useful. They remind me of what I would have all the time if I went with T-Mobile.

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  7. It's 5 bucks. Why would anyone waste their time or effort for $5?
    Oh wait--the millennial crowd would!

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  8. Waste time? Took 2 minutes to email and for $25 credit.

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  9. The cricket support enail is misspelled support@cricketwireless.zendesk.com

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    Replies
    1. I tried their enail. Response takes a while: I figure they are being hammered lately.

      Delete
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