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Cricket Wireless Service Restored After 15 Hour Outage

AT&T's Cricket Wireless experienced a major service disruption starting yesterday afternoon. The outage started around 3:30 PM PDT Friday. Cricket service was down for many, but not all Cricket customers nationwide. According to Cricket, service was restored around 7:30 PDT this morning. Cricket is advising any customers who are still experiencing issues to restart their phones.

Cricket has not revealed the cause of the outage. But the fact that Cricket, which is owned by AT&T and uses the AT&T network, was affected and AT&T itself was not suggest a failure of some part the AT&T infrastructure that its only used by Cricket. One theory that seems plausible is a failure of the software (or the hardware that it runs on) that checks to see if a Cricket user is eligible to use the network.

While Cricket is getting lots of heat on social media over this outage, large scale service outages can and do happen to all complex electronic systems including all mobile phone operators. If you Google for "Verizon Wireless outage" or "AT&T Wireless outage", etc. you will get lots of hits to reports of times when these services went down. That said, it's likely that mobile operators don't go to the same lengths to provide redundancy and backup for low priced services like Cricket as they do for their premium postpaid offerings. As a user, it's always a good idea to have your own backup, like VOIP over WiFi or a second phone or SIM that uses a different network than your primary one. A backup doesn't need to be expensive, even a free RingPlus or FreedomPop account would have been enough to keep Cricket customers online and in contact with friends and family last night.

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108 comments:

Comment Page :
  1. I don't have a problem with 24hr outage. Remember before cellular phone I doing fine without it.

    ReplyDelete
    Replies
    1. What a ridiculous thing to say. Many people were stranded without access to driving directions or the ability to request Uber/Taxi. People traveling in airports couldn't call home and tell their loved ones they're okay. I myself on the job hunt may have lost potential leads because I didn't have e-mail access on the road. As a prepaid customer we pay ahead of time for service. There is reasonable expectation that service doesn't just cut off for nearly half a day.

      The worst part of course it the lack of communication or even apology for the outage.

      Delete
    2. Me too. I also remember not paying $50/month to Cricket Wireless. Sounds like it's time to switch to a budget MVNO. If I'm getting low-budget reliability, I may as well pay low-budget prices too.

      Delete
    3. That is life. 0.01% of chance things gonna happen, does not mean it will not happen. Always be prepared for a plan B or C is a smart way to do.

      Delete
    4. "I don't have a problem with 24hr outage. Remember before cellular phone I doing fine without it."

      And it all goes back to the shivering caveman who said "Ugh no need fire. Ugh fine cold".

      Delete
    5. People traveling in airports could have used a pay phone and people on the move hunting a job could have logged into any McDonalds or Starbucks Wi-Fi. I doubt you missed any leads.

      Delete
    6. Exactly! Nobody needs a cell phone.

      Delete
    7. You might not need a cell phone, but others might. It is arrogant of you to impose your personal whims on others.

      Delete
    8. "It is arrogant of you to impose your personal whims on others."
      Don't be a hypocrite. You "impose your personal whims on others." It's called an opinion.

      Delete
    9. Quit whining!
      Here's the contract you signed:
      Availability of Service and Coverage

      Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance.

      Delete
    10. "Quit whining!" What are you trying to do, put Dennis out of business? Without whiners and the traffic they generate, many fewer advertisers would pay Dennis. ;-)
      We would all lose. Whine On!

      Delete
    11. Then Cricket shouldn't whine if my payment is "interrupted, delayed, or otherwise limited for a variety of reasons"

      Right?

      Delete
    12. Wrong... You agree to pay your bill on time, see the agreement.
      But go ahead--quit paying and see what that get's you. I guess a mooch has no reason to be concerned about their credit report.

      Delete
    13. The only mooch here is Cricket taking our money and not providing service.

      Delete
    14. When all is said and done, the "mooch" term is a sort of Reddit-y bit of forum troll hyperbole.

      But if one must apply it to anyone, do not apply it to the person who did "agree to pay their bill on time" and did so. Perhaps apply it to Cricket, which failed to provide service... and worse of all, failed to put a proper announcement on the web site ....leaving a LOT of people to guess at towers going out, SIM cars frying, viruses in phones, and any one of a number of problems we had to guess at.... because Cricket simply failed to tell us that its service was interrupted).

      The person who said "Then Cricket shouldn't whine if my payment is "interrupted, delayed, or otherwise limited for a variety of reasons" makes a good point. Especially with Cricket's unreasonable-short payment grace period.... a grace period which happens to be about the same length as the time of the Cricket shut down.

      Yes, the blame lies with Cricket 100%. It is very trollish to apply blame to those who pay their bills and expect to get the service they paid for.

      Delete
    15. Truthfully if you don't like the service or the possibility of service interruption then go somewhere else. If you have no backup or can not live without your phone for a day or more then you have more complicated issues than can be solved in this forum.

      Delete
    16. The only person who has "issues" is the one who thinks it is OK to be cut off from emergency contact, or lose a job prospect because you can't do a phone interview (this did happen) or having no way to complete connections to pick up friends at the airport, or other important problems from phone loss service.

      The above "Truthfully" anon is not very truthful at all, and is one of those who is blaming the victim: major issues indeed.

      Delete
    17. What will you entitled millennials that sleep with your phones do when you have to move out of daddy's basement and the parent quits paying for your cell service?

      Delete
  2. This is telling that why you need a google voice service intergrsted with 2 different phone services.

    ReplyDelete
    Replies
    1. Google voice seems disabled. I tried to add the numbers hundreds of times (weeks apart). and it said they were not available. I guess they stopped giving out new numbers ages ago.

      Delete
    2. Google voice seems disabled. I tried to add the numbers hundreds of times (weeks apart). and it said they were not available. I guess they stopped giving out new numbers ages ago.

      I'm not totally clear what you are trying to describe in your post. But new GV numbers are available no problem. Some numbers can't be ported to GV if that's what you are trying to do. GV numbers are only available in the US.

      Delete
    3. Every number I try in the choose a number screen throws an error.

      Delete
    4. Google voice some times has weird glitches like that too. Might need to try a different account / setup / provider to see if it works.

      Delete
    5. As an Uber driver, I lost income. But it's the downside of a "pay-as-you-go" deal.

      AT&T will put its customers first, as a good business practice.

      Cricket is the step child here. Ma bell was a slut!

      Delete
  3. If cricket has a network failure it at&t should allow customers to at least access voice. Pretty pathetic considering at&t wholly owns cricket.

    ReplyDelete
  4. Every phone on earth should have 100 min talk n text free direct gateway to any tower it can connect to. It would have worked great in a situation like that.

    ReplyDelete
    Replies
    1. Why should every cellphone user have to pay for something they may not need?
      Or, are you expecting this service and roaming to be "Free" somehow?

      Delete
    2. That's called an Obama phone.

      Delete
    3. It looks good on paper, and US cell carriers might be able to afford it (considering how they get away with overcharging us so badly: compare rates to other countries!)

      However, have you really thought this through? Looking at your exact proposal. if I find 10 burners for a few bucks each, I can get $1000 minutes of talk/text/etc, by connecting each phone to a tower and using up the allotment.

      Now your idea looks rather preposterous, doesn't it?

      Delete
    4. The "other countries" lol. What's your point?

      Delete
    5. "That's called an Obama phone." Darn Obama! Anyone clever enough to forge his own birth certificate as a newborn is easily capable of sabotaging an MVNO and then covering his tracks... Darn Obama!

      Delete
    6. ' The "other countries" lol. What's your point? '

      Think about it a while, and you might understand.

      Delete
    7. "That's called an Obama phone." Interesting that the so-called Obama Phone program was started during the George W. Bush administration.

      Delete
    8. You flunk history. Lifeline began in 1985. Ronald Reagan was President. It's called Obamaphone because of the woman on TV who thanked Obama for all the free stuff he was giving out, including phones. The program expanded greatly after he became President, but many people were not qualified. No proof of eligibility was required. The gov blamed and fined the companies, of course.

      Delete
  5. Cricket give everyone a 1 day credit. It's the right thing to day.

    ReplyDelete
    Replies
    1. They are you just need to call or visit a store for a $5 credit

      Delete
    2. Why should I have to burn $5 in gasoline for a $5 bill credit? Cricket is the one who scred up, not me.

      I guess SOMEBODY has to make American Movil customer service look good. LOL!

      Delete
  6. Only sort of back. For me, "send text" never returned.

    ReplyDelete
  7. EyeAmNoLongerInfectedJune 4, 2016 at 1:54 PM

    RE: "Cricket Wireless Expands Retail Operations To 600 More GameStop Locations"

    Not every GameStop store is keen on the opportunity to be a "trained dedicated consultant to answer any questions" for/about Cricket Wireless. Skaters don't want to be bothered with extra work.

    Both local stores here have carried Cricket for over a year and most staff members still won't go beyond "Yeah, we sell some stuff. That's all I know" type attitude

    Perhaps some GameStop employees had a "Hack The Cricket" party and crashed the entire network! :-(

    ReplyDelete
  8. Dennis-
    My husband & I have used cricket for 10+ years and have referred 40+ people to their service. We had been happy with them till the at&t merger. After that no free #muvemusic (think spotify which we now pay $15 per month for), horrible selection of gsm phones (bought lg g3 + Samsung 5 unlocked from ebay from advice here), etc etc. Both tMobile and Metro have said with their sim cards we would still NOT be able to tether or enable hotspot (which we are unable to do with cricket on there 10g plan) Advice or suggestions for another carrier but still be to tether a small amount each month? Root? Any apps we've tried haven't worked. More concerned with service (customer and phone) then price/costs. Thanks! ☺

    ReplyDelete
    Replies
    1. T-Mobile prepaid website advertizes hotspot on both Simply Prepaid and Simple Choice plans.

      Delete
    2. MetroPCS website advertises mobile hotspot for their plans.

      Delete
    3. How about GoPhone? With Sprint and T-Mobile, you will lose a lot of your coverage. You won't lose any coverage on GoPhone.

      If you don't care about price, go with Verizon.

      Delete
    4. MetroPCS allows tethering at no extra cost. I think that it is limited to 8GB on the 60.00 plan though.

      Delete
    5. Thanks for the SIM info on Metro TMO, I plan to replace my 6 year old samsung virgin mobile phone (works fine) due to SHA-1 issue was thinking about cricket but now will wait for metro to add data to their $30 plan they already giving 6GB(each line) if a customer buys 2 lines

      Delete
  9. MetroPCS is looking REALLY good right now...

    ReplyDelete
    Replies
    1. I've been with MetroPCS for a year and a half now and I've even used it in Canada at full speed 4G LTE. I drive a truck for a living and I mostly get coverage where I need it. Also, the network is improving almost monthly.

      Delete
  10. Outages happen but 15 hours to recover is too long. I hope that the be handle whatever comes next faster.


    ReplyDelete
  11. It's at &t, what do you expect, it's only prepaid only people who think at&t has some sterling reputation, I had more trouble with at&t postpaid Year ago than I have with T-Mobile prepaid today.

    ReplyDelete
  12. Wow people like to complain...

    ReplyDelete
    Replies
    1. ... they complain when they have good reason, like here.

      Delete
    2. Really? A 15 hour outage doesn't warrant some response?

      Delete
  13. I hipe that happened to facebook, pleople would b complaining ut messed up their life. complainers

    ReplyDelete
    Replies
    1. EyeAmNoLongerInfectedJune 4, 2016 at 5:18 PM

      Flagged for permanent ban! LOL!

      Delete
  14. This happened once before when it was Aio. I was down for the better part of eight hours. It was a server crash. Guaranteed same problem.

    Cricket is routed through a server separate from regular AT&T customers.

    Newsflash...this happens to every carrier. I used to work for Verizon and will tell you as a fact that this happened no less than five times over as many years in the area I was working out of.

    I see just a bunch of nut huggers and rabble-rousers here with either severe AT&T hate or Verizon/T-Mobile love (or employees). I'll keep paying $35 a month for unlimited everything and a network that is 99% reliable. If others want to move on to exorbitant Verizon pricing and egotistical employees selling you overpriced box phones or a Swiss Cheese T-Mobile network with false coverage maps...please do. It will improve my latency.

    ReplyDelete
    Replies
    1. I have to laugh at the clever wording. T-Mobile ads need to show Legere eating swiss cheese.

      Now, I assume you have Cricket. But how did you managed to get a $35 unlimited Cricket plan? When everyone else pays $65 for it?

      Delete
  15. T-mobile works well on the west coast a little spotty on the east and cricket $35 plan is not everything unlimited high speed data is limited to 2.5 GB

    ReplyDelete
    Replies
    1. "T-mobile works well on the west coast a little spotty on the east...

      If you really mean just the coast, T-Mobile has decent coverage on the slim line of land along the seashore. But if you mean the 3 West Coast states, these are among those that have poor T-Mobile coverage: the majority of each of California, Washington, and Oregon have no T-Mobile coverage at all.

      The East Coast states look to have better coverage, actually.

      Unfortunately, MetroPCS has again turned off its map function entirely, and T-Mobile's own mapping system can be considered broken until they fix it so roaming does not show the same as native coverage. So I relied on a cached map from somewhere...

      Come on, T-Mobile! Simply presenting a decent coverage map is not rocket science. Yet. you refuse to present one on the T-Mobile site, and the map function is entirely disabled as of this moment at MetroPCS!

      Delete
    2. MetroPCS is updating their site at the moment. The coverage maps should be available once the update is finished, probably in a few hours.

      Delete
    3. All the other times I check the Metro PCS map it is broken too, for various reasons. As a Web Developer, I know the proper way is to keep the site running as you load changes, and then quickly switch over. This is rocket science.

      Delete
    4. The MetroPCS coverage map is working fine. As usual. It's never been down for me.

      Delete
  16. Went on Cricket chat and got a $5 credit. Doesn't excuse the downtime, but its something you probably wouldn't get with any other prepaid service.

    ReplyDelete
  17. You will get $5 per line credit if you ask

    ReplyDelete
    Replies
    1. $5? I'm not that desperate, but good for you....

      Delete
  18. Every Carrier has there issues from time to time....Thank god there are other carriers to choose from...I have cricket and l love the service...yes there download speeds are throttled but there throttled speeds never stopped me from watching anything. The main thing is voice coverage and thats something tmobile will always lack as well as sprint. I get paid to have all carriers and try out there service.

    ReplyDelete
    Replies
    1. I'm not a T-Mobile user due to poor data coverage. However, don't many/most T-Mobile-related plans roam onto ATT for voice?

      Delete
    2. Yes, all Tmo, even Tmo PayGo roams free for voice and sms on AT&T and regional carriers. MetroPCS too. Only Tmo's GoSmart plans do not roam.

      Delete
    3. There's also limited data roaming on monthly plans priced at $40/mo and higher. All Simple Choice plans include 200 MB of roaming data per month. The $50 and $60 Simply Prepaid plans include 100 MB of roaming and the $40 Simply Prepaid plan comes with 50 MB of roaming data.

      International roaming:
      Simple Choice plans include unlimited voice, text and data roaming in Mexico and Canada. Data roaming includes high speed data with the same limits as domestic data. This Mexican and Canadian calling and roaming can be added to Simply Prepaid plans for $5/month

      Delete
    4. T-Mobile Prepaid and MetroPCS roam. GoSmart and most T-Mobile MVNOs do not.

      Delete
  19. I noticed this outage when I left work on Friday. It was inconvenient, but forgivable. If this happened often, it'd be another story. Emergency calls would still work, so if I was in trouble I could still call 911.

    I guarantee the suits will all be sitting together in a meeting Monday to discuss how to make sure this doesn't happen again. Some poor IT guy is gonna get a good chewing.

    ReplyDelete
  20. I have been experiencing unrealed congestion related problems (incoming call goinf to voicemail and dial-our failures for some time) nad now this happened (15 hrs is way too and it did cause problems for me, come on). I call it strike 2. I am not leaving yet by am certainly evaulating my options even though I will like have to spend more.

    ReplyDelete
    Replies
    1. Strike 2 was relatively minor, but I lost the ability to send texts.

      I was one for two long sessions. In the first one, he told me to turn off the phone and wait 3 minutes as he did something. I did, but unfortunately there is a bug/design flaw in Cricket CS "chat" which terminates you when you reach 3 minutes. One out of 10 in CS.

      So I contacted them again, another long session due to the wait, but they got it working again. 7 out of 10 in CS.

      Delete
  21. Just an FYI:

    I called Cricket's customer service and waited on hold.

    After asking if I could get a credit for the outage, the rep offered $5 and then bumped it up to $10.

    Later that day, I used my $50 (now $40) Cricket Idol 3 (which was practically a steal) to access what was presumably 8mbps LTE.

    It was a good a day, mostly because Cricket had no noticeable problems or slowdowns.

    Anyway, the point is that Cricket actually turned out to be a pretty great carrier overall.

    I've also never experienced anything like Sprint's dreaded "3G hell," which makes Cricket all the more worthwhile.

    ReplyDelete
  22. How did they bump it up to $10?

    I should get that because my service didn't work for twice the 15 hours stated in many places.

    ReplyDelete
    Replies
    1. Customer service reps can be pretty generous, providing you're not rude, entitled or demanding.

      After all, they're probably not thrilled about outages (and the accompanying influx of complaints) either.

      Delete
  23. "I've also never experienced anything like Sprint's dreaded "3G hell,"

    I left Sprint due to its 0g hell: poor coverage, and coverage found only in isolated spots. The "blanket everywheer" AT&T native coverage on the Cricket network is like night and day in comparison.

    The Cricket outage was unfortunate, but what I had for a day of Cricket being out would be my experience a lot of the time if I switched to Sprint, and all the time if I switched to T-Mobile.

    ReplyDelete
  24. I checked with the bug company again, and they quickly chirped to me that that it is $5 per line. So I guess the guy with a $10 credit has two lines?

    ReplyDelete
    Replies
    1. Just one.

      The rep did it as a courtesy.

      FYI, I didn't call in with my hand out or shout GIMME GIMME GIMME, nor did I even name an amount.

      I just asked if it was possible to get a bill credit for the outage.

      You'd be surprised how well not being a greedy dick works.

      But of course, if you call in with a scowl and yell I WANT WHAT HE GOT, you're probably not going to get any courtesy, let alone an extra $5.

      Maybe next time, just accept whatever you get and be thankful they didn't tell everyone to piss off.

      Delete
  25. Why would you expect anything? Everyone feels so entitled these days!
    I hope everyone's bill goes up 5 bucks a month!!!

    ReplyDelete
  26. "Why would you expect anything? Everyone feels so entitled these days!"

    Sorry, people expecting something they PAID for is not a millennial entitlement matter.

    ReplyDelete
  27. "Maybe next time, just accept whatever you get and be thankful they didn't tell everyone to piss off."

    There would have been a massive class-action lawsuit if Cricket had done this.

    ReplyDelete
  28. Here we go with the lawsuits. Entitled as stated above is correct...or we file a lawsuit. Grow up people...things happen and not everything can revolve around what you think you're entitled to! Read your membership agreement !!!!!

    ReplyDelete
    Replies
    1. +1. Of course, the only thing better than a lawsuit is an empty threat of a lawsuit. Somehow makes the hapless feel powerful without having to learn anything about the law or the terms they agreed to accept.

      Delete
  29. I wonder if those are real customers or corporate shills who are flaming the people who paid their bill and expect their phone to work on Friday night.


    ReplyDelete
    Replies
    1. Real customers appreciate getting up to 25% off their next monthly bill.

      Delete
    2. Here is an easy way to find out:

      Real customers care if their phone works when they need it.

      Corporate shills try to silence legitimate complaints.

      Delete
    3. But what about the customers who didn't need it, and are just getting a free credit?

      Are those customers not real enough?

      Or are you claiming that a portion of customers are mere figments of your imagination?

      Delete
    4. "But what about the customers who didn't need it, and are just getting a free credit?"

      These customers had their service cut off at a time when they might have needed it to make emergency calls.

      Delete
    5. 911 still worked.

      Delete
    6. You are clutching st straws here to justify the idea that those who expect the service they PAID for are "entitled". There are lots of other urgent, important, etc reasons for people to use their phone service.

      Delete
  30. Sure are alot of entitled whiners here. Customers here are almost as bad as RingPlus. lol

    ReplyDelete
    Replies
    1. "Sure are alot of entitled whiners here. Customers here are almost as bad as RingPlus. lol"

      Yes, how dare the be so entitled to get the service they paid for. How DARE they!

      Delete
    2. The whingers are getting exactly what they paid for. They agreed with the TOS that said the service would not be perfect. They insist on perfection they're not entitled to receive, rather than the service they bought.

      Delete
  31. It would be great if Cricket raised fees to compensate for the $5 refunds.
    Oh wait..HOW DARE THEY.

    ReplyDelete
    Replies
    1. They should make the group plan more expensive per line than individual lines. Also they should charge extra for autopay. Right?

      Delete
  32. Adult realize that things happen that are beyond control & they move on with their lives however children stomp their feet and say give me give me my 5 dollars.

    ReplyDelete
  33. The customers.. yes, customers not freeloaders... paid for service they didn't get. Cricket sets it right. The only whingers are those who say people should not get what they paid for.

    ReplyDelete
  34. The bug company doesn't mind giving $5 refunds. They will make it up and then some with one of these juicy fees:
    Return a phone with one piece of paper missing: Up to $25
    Change your phone number: $15
    Upgrade device in store: $15
    Pay 24 hours late: $5
    Pay 48 hours late Reactivation Fee: $15
    Activate device in store: $25
    Get help paying over the phone: $5
    And of course:
    Return an accessory?: Not Possible

    ReplyDelete
  35. While the grace period is too short, really, a person has go to out of the way to incur any of these fees.

    And you are a real fool to pay double price for any accessory from a carrier anywhere.

    Cricket doesn't need to "make up" the $5 refund. This is money they already received, and they didn't deliver the promised service.

    ReplyDelete
    Replies
    1. Secret Plan for Cricket: Change company name and mascot to Zombie Wireless.
      The mascot would be more appealing.
      Zombie could could afford to double the amount of mobile data per month, merely by not upgrading their flakey proxy servers. They already know this, apparently.
      People would not shun Zombie Wireless - they would rationalize anything, including outages, to brag about the massive amount of data they are getting "at 8 Mbps."
      'Zombie' could not be criticized for truth in advertising.

      Delete
    2. 8mbps on Cricket is 8mbps more than MetroPCS provides in at least half of the coast-to-coast US.

      I'd rather go with the walking dead: at least they are mobile. MetroPCS remains in the grave.

      As for "rationalizing", I feel no need to rationalize all these fees... which as a Cricket customer for a couple of years, I have never ever incurred.

      Delete
    3. You won't average 8Mbps on Cricket. Only 3.5. MetroPCS averages about 4 times as fast as that.
      Your other math is off, too. MetroPCS LTE covers more than 2M square miles coast to coast now, about 2/3 of the land area.
      AT&T says their network covers 275K square miles more than T-Mobile's. That is only about 9% of the coast to coast land area. Not even a factor for the vast majority of people. If you factor in all the compromises that Cricket subscribers have to swallow, MetroPCS makes a lot more sense. Real customers agree; Metro has twice as many subscribers compared to Cricket.

      Delete
    4. I'd switch if this imaginary MetroPCS existed.

      Delete
    5. Actually, I could get MetroPCS here. I checked Open Signal. Like with most of the nation, it would be a huge step down.

      The open signal map shows very scattered MetroPCS dots in my area of the country. The same as Sprint. The good carriers, Verizon and AT&T blanket the area, in a huge contrast. According to OpenSignal coverage evidence.

      As for comparing coverage, the difference is much more than 9% of you don't try to cook the numbers by comparing to something else. Go ahead and compare AT&T coverage directly to T-Mobile coverage.... the difference is huge.

      And even in the areas claimed by T-Mobile, it is all smoke and mirrors: a negligible presence compared to the good networks.

      An accurate measurement of speed won't show MetroPCS being faster than Cricket. If you include all areas (not just those with MetroPCS coverage), MetroPCS is really rather slow.

      Come on, do the math. Take an area where you have 1 county out of 10 with MetroPCS, and 9 out of 10 with Cricket. The average speed for Metro will be even lower than the Cricket 3.5 speed. Of course MetroPCS wants you to present a false study by excluding all places where the speed is 0.

      I would like MetroPCS to compete with the real national networks. Competition is good. But putting bad coverage in an area and calling it solid magenta on the map is a trick, and not actual expansion.

      Around here, you mention MetroPCS or T-Mobile and people give you a dirty look.

      Delete
  36. I'm guessing the person that keeps screaming "the service they didn't get" is also the same person that HAS NOT READ THEIR CONTRACT. Service is not guaranteed...comprehend? Probably not...

    ReplyDelete
    Replies
    1. Your interpretation of the supposed "contract" (which no one read) to mean that the company can take money for the service but doesn't have to provide it is really out there, you know. Loony-tunes.

      Delete
    2. Availability of Service and Coverage

      Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance.

      Delete
  37. I have a phone contract on my blog. By accepting my payment, Cricket is bound by those terms and conditions.

    Crisscross.

    ReplyDelete
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