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New MVNO Offers a Way for Companies to Promote Business

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Wireless Services US is a new MVNO based in the US aiming for prepaid dealers/retailers to be able to provide service to their own customers. The service operates under Verizon's Postpaid network and gives each dealer the chance to promote their business by providing the service.

Although there are other MVNOs that offer the same service to companies, Wireless Services US says that what sets them apart from the others is that they give their dealers a chance to promote their own company and not have to use Wireless Services US. This allows companies to keep their own customers and not have to redirect them to another company.

Wireless Services US does not get in touch with the end user through text or email. Instead, your customers will have to get in touch with you if they need to do something with their account. When a customer needs to make his monthly payment, he will have to go through the dealer company directly. This means that he cannot sign up for autopay through a website or pay his service somewhere else. Only the dealer has access to the website since Wireless Services will provide them an exclusive log in to be able to do certain tasks like activate new accounts, process port-ins, do replenishments, 3G/4G swaps, Unstack and Apply stacked plans, MDN status, MDN Swaps, ESN Swaps, and many more. Additionally, this means that the dealer gets to keep his full discount percentage and not have to share it with another company.

By running under Verizon Wireless' postpaid network, Wireless Services US is able to offer 3G and 4G/LTE plans to their dealers. They do not offer any "unlimited" data options. Instead, they have a host of options such as monthly plans with unlimited talk and text, a yearly plan, true data add-on plans, and even Pay As You Go plan options.

If you are a dealer/retailer seeking more information about Wireless Services US, head on to their website www.wirelessservices.us. To clarify, they are not trying to compete with the other MVNOs but instead, offer an opportunity for companies to sell a service of their own as a way of promoting their company and not somebody else's.


Source: Wireless Service US

31 comments:

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  1. This is just another MVNO with a tricky marketing spin... They're charging dealers a licensing fee to sell their service as a white label.

    Tricky marketing pitch. Sounds good if you're a new store that doesn't know the right questions to ask!

    Smart pitch.

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    1. This is incorrect. There is no fee. I don't actually like the term "white label" since everyone has become used to the idea that to have a white label program, you must pay fees or purchase. We prefer to say it is a Promote Your Own Business opportunity. No smoke and mirrors. No tricks. Please feel free to ask all of the questions you have at any time. We are very open and dedicated to support the dealers who have for far too long been "owned" by the MVNO.

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    2. Let's applaud Darrell for coming here and not only promoting his MVNO, but answering questions about it. Is John Legere brave enough to come onto prepaidphonenews.com? I don't think so.

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  2. Another fly by night outfit. Won't last.

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    1. No sir/ma'am. We have been in this industry a long time working under other MVNOs and distributors and as a dealer. I can understand your worry, because most new MVNOs are just that. They think that starting one is easy and the heavens will open up to them. But they either have no experience or no pockets. They give away the farm out of the gate and burn up rapidly. We have been operating for over a year now, we just kept it in house to ensure everything was working properly for the customers before opening up to the dealer.

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  3. how is this any different from any other private label mvno (except for these guys don't even offer auto-pay or any type of customer service).

    why would any dealer not just sign up for a real mvno that offers auto-pay and pays residuals on it?

    it doesn't seem smart to advertise that you aren't able to offer a basic feature that every other mvno has. am i missing something here? this sounds like a low budget business who can't even offer customer service. look into this company and tell me this isn't a joke?

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    1. The difference is several fold, however I will address the two that you point out. If we offer auto-pay for your customers (assuming you are a dealer), what happens to your customers? They leave you. They are now on auto pay with the company so you do not make your discounts/commissions. A couple of companies offer a small portion of your discount back and this is commendable, but we wanted to allow for the dealer to make their full discount EVERYTIME. As for customer service, there is no better customer service than the dealer that set them up. That doesn't mean there isn't any kind of support. There is great U.S. support for the dealer, but we don't want the customer to leave you to come to the company or give them ANY opportunity to do so. When a customer doesn't pay their plan in time with other MVNOs, they go into a hotline state where any call they attempt to make goes to customer service who takes their payment. And the dealer loses their $ because of it. When a dealer using Wireless Services for their platform, should the customer hotline, any call they attempt to make goes to a recording that informs them of the reason they can't make a call and directs them to contact their dealer. We COULD offer customer service, but that would make us like every other MVNO and rather than the dealer having a better way, they would simply only have another choice.

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  4. Does Wireless Service Us let dealers create their own rate plans, pricing and features or are they just charging dealers to sell their service like a master agent?

    If they let dealers make their own rate plans, this could be pretty cool. If not, it may just be a clever sales gimmick. I think proven wireless lets dealers make their own plans and prices?

    This sounds too good to be true. We'd love to hear more!

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  5. If they're not even competitive, why would consumers actually choose these plans?

    It looks like they're just trying to scam ignorant dealers who don't understand the prepaid market.

    In reality, more middle men means higher prices and worse deals.

    After all, a carrier's wholesale rates are ultimately out of an MVNOs control.

    What's more, each additional party who wants their cut after the fact warrants a spike in prices to accommodate the burden of allowing everyone (except consumers) to profit.

    The carrier still makes bank, but the racket will fail and consumers won't have gained anything from it.

    Honestly, the ideal scenario would be consumers purchasing service directly at wholesale rates, thus cutting everyone else out.

    Something like this is actually a step in the wrong direction.

    On the other hand, if it's adopted by big box stores and retail chains, which can afford lucrative perks programs, this may still fit a niche.

    I wouldn't mind retailers competing with each other on price and perks to win over customers.

    However, that's still a very big if which depends entirely on retailers having an interest in providing phone service while being beholden to an MVNO they don't directly control.

    In such a competitive, low-margin landscape, it probably wouldn't be worth the trouble.

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    1. The plans are actually "comparable". If you are comparing them to Page Plus, Straight Talk, etc with unlimited data, then no. You are correct. But most dealers know that "unlimited" is just a fancy word for useless "throttled" data. Additionally, how good are those plans for the dealer, when the customer is drawn away from them to go directly with the MVNO/carrier to pay?

      We are not trying to scam ignorant dealers, in fact, we educating new dealers on the industry. We are very active in helping the dealer make their way and work with them vs only giving them a dealer code and telling them good luck.

      For the most part, wholesale rates are quite close for every MVNO. True, obviously, more equals more and the MVNO with 1 million customers will get a little better break than the MVNO with 5K. But the "better" plans actually come from the shear number of customer on an MVNO not using the allotted data available creating a data pool which can eventually be re-directed.

      Your point is valid about having "middle-men"/"master distributors" does indeed mean more more hands in the pot. But we have set the rates to the master from the outset to be favorable enough for them to provide favorable discounts to the dealers. And we refuse to allow them to offer the ridiculously low rates you are getting with with certain MVNOs.

      Yes, the ideal scenario would be for the customer to be direct. Thus cutting out dealers who have dedicated their lives to their businesses and customers. Who provide face to face connection with their community.

      Big Box Stores and retail chains is the reason these dealers have had to become creative and struggle as it is. A box store simply sells the product. Most employees at these chains don't care about the customer and aren't industry smart. The dealer takes care of the customer from putting on new service, to helping fix device issues, to many other reasons a customer wants/needs assistance. This is why we have built this platform, BECAUSE it has been so competitive...BECAUSE it became a low-margin landscape. Independent dealers DESERVE to have the opportunity to succeed.

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    2. Darrell said: " Independent dealers DESERVE to have the opportunity to succeed."

      For them to succeed, they have to have better than "Absolutely Hostile" customer service. I'm talking about the dealers who are open from 10 am to 5 pm.... while Bestbuy and Walmart are open far far longer.

      So, you go to buy something, and the unfriendly dealer presents you with a locked door. What can be more unfriendly? While Best Buy and Walmart are actually welcoming enough to let you in. There's basic stuff the little dealers get so wrong. If you want customers, serve them.

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    3. "But most dealers know that "unlimited" is just a fancy word for useless "throttled" data."

      I don't know about MetroPCS, but the very reasonably priced Cricket unlimited plan has a throttle... but a throttle that allows streaming audio and even Netflix video. Some carriers DO throttle you back to dad's old modem speeds, but you can't say all of them do.

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  6. There are too few of these on Verizon, which is the best network if you are mobile. It is good when there is a new one.

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  7. That sounds like a lot of work. What are the margins?

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  8. Darrel, how's your wife doing these days? Is she ok?

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    1. Pretty much the same. Thanks for asking.

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  9. This site is infested with malware. It just tried to force me to download a "Firefox Patch".

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    1. Our site has NO malware. It is protected several times over from the server/host down through us directly. Many continue to use this and we have never heard this before, BUT I will be more than happy to look it over to see. Please check with your settings to ensure this isn't something within your server or sites you have on. We don't even use Firefox.

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    2. My IT department did a thorough check and replied: I can't find any sign of a problem. That person's computer is probably infected, or they are just making stuff up. Please check your computer thoroughly. If just trying to discredit the site, please refrain, it's counterproductive to those that really want the opportunity. Thanks.

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    3. Darrell: the malware is on THIS site not YOURS. It is an ongoing problem.

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  10. Dear Christine & Dennis,
    This company/concept seems highly suspect. Their website looks like it was created yesterday by an 11 year old? He admits to only being in business for one year...but calls that a long time? Please further review the legitamcy of this company. There may be a need to remove your post. This might be the sketchiest post in PPN history....?

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    1. JT...the landing page is plain. Register as a dealer and log in to view all of the tools a dealer needs. I didn't admit to BEING in BUSINESS for only a year. It was stated that We have had the MVNO going already for a year prior to launching to dealers...which would be the reason for the heading "NEW MVNO...." The team behind this has been in this industry for many years...personally, I have 10 years in it, both on the MVNO side, the distributor side and the dealer side of things...PRIOR to creating this MVNO...other members have been highly successful in this industry for 8 plus years. We are not rookies and are dedicated to helping the dealers succeed. Please research us a little more and even contact to learn more prior to slandering out of the gate. We're open and very excited to helping and/or answering any questions.

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    2. Also, please elaborate by "the concept" being suspect? Is it wrong to want the dealers to keep their customers rather than losing them to the MVNO? It happens constantly. The MVNO pays spiffs, and in order to reclaim those floated spiffs, they have to know that the customer will still be on their service. The only way to ensure that is to have the customer pay direct. This is why they immediately send SMS and emails informing the customers they can set up an auto pay with them. Some MVNOs are even offering the customer a bigger discount for paying direct on auto pay than they are offering the dealer. Is this fair to the dealer. That seams more suspect to me than allowing the dealer to promote his/her own business name for the service.

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  11. For all the skeptics, let me introduce you to the man behind this service. If you are a prepaid wireless dealer he has probably effected your life in a positive way. If you have ever dealt with page plus before the tracfone buyout, all the things you loved about it he was behind or had his hand in it. If you were a page plus dealer before the buyout his departure is was when all the things started you hate after the buyout. If you were a page plus dealer before the buyout I would like to invite you to go into your email and find your "Your Page Plus dealer request has been approved" email so I can introduce you to Darrell Vogler, the man behind wirelessservices.us

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  12. Ymmv. And your location and ABILITY as a dealer matters more then anything else. But it does one thing that nothing else does, it gives the DEALER control over their OWN Business. And it takes a special kind of dealer to take it on because once they do, there is NOBODY to take responsibility for the product but the dealer themselves. The dealer has to put THEIR name and company and repuation ON THE LINE. No blaming Tracfone customer care or blaming the master dealer or blaming whoever. Not every dealer can do this. That alone ensures the tendency for a customer to have a BETTER experience as a customer vs going to an internchangeable commodity big prepaid brand store franchise where the employees could care less whether they treat the customer right or not because they know another rube will walk in through that door to replace someone they treat poorly. This program IS NOT FOR EVERYONE. It is for the independent prepaid dealer who wants to maintain control of what he is offering to the customer and is more oriented toward a mom and pop who take care of their customers. Comparable? Well in this day and age where only numbers seem to matter, the INTANGIBLES of things like loyalty, value and good customer support are often ignored. That's why you have guys jumping on things with more data and lower prices. But NOT EVERY dealer wants to cater to that crowd and NOT Every customer wants crappy support. Again ymmv. If this isn't for you as a customer or a dealer, move on. If it is , partake in it. Last time I checked it was still a free country . Take care.

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  13. "AnonymousJune 16, 2016 at 3:56 PM
    Darrell: the malware is on THIS site not YOURS. It is an ongoing problem."

    Thanks for that info. Makes me feel better. :)

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  14. "AnonymousJune 17, 2016 at 6:01 AM
    Let's applaud Darrell for coming here and not only promoting his MVNO, but answering questions about it. Is John Legere brave enough to come onto prepaidphonenews.com? I don't think so."

    Thank you. For way to long, MVNOs and their principles hide behind the "Great Oz" curtain. They have built their companies up by USING dealers to gain their new activations, but keep them at arm's length rather than embracing them. Instead of taking the activation and then try to redirect the customer, they should have embraced the dealer who works the "front lines", calming an upset customer, educating them on the service and phones they use. These are the men and women who dedicate their waking hours to providing the best customer service to their patrons vs a box store where all you get is the product if there are issues, the customer is told to call a number, wait on hold and try to explain the problem. Given the opportunity, I choose to be helped by in person rather than a faceless name who's only desire is to get through the next call to keep their call times low enough to prevent them from getting in trouble with management, getting through the hours until break/lunch time and clocking out. Dealers have their lives vested in their craft and know that providing great service not only brings repeat business but opens the door for new business when customers share their experiences.

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  15. Don't let the negative nancy's get to you. You have a business opportunity, your doing the foot work, and you have your niche idea about how you want to present your product. If someone's interested they will ask questions, do research etc. I have a question for negative Nancy, What are you doing in your life to achieve your dreams and goals that you have time to try to run someone down who is at least doing what needs to be done........marketing!!!!! You haven't even asked any valid questions about the opportunity that did not have negative connotations......Let Mr. Vogler do his work and if your not interested stop trying to disparage him to others without any facts about him as a business person. It took me all of 2 minutes to find out, without insulting him, that he has prior wireless experience with Rhino Wireless, a better and more productive question would be something like, " you say you have had this MVNO for a year now, what other experience do you have in the wireless industry?" or " you stated your mvno does not offer auto pay, is there a reason for that?. His desire is to offer a more personalized service that is face to face and that is what he is promoting. Best Buy and Walmart may have longer hours, but Im old school and if this guy is gonna give me personalized service, I would wait till he was open. My point is different strokes for different folks. Questioning someone about the particulars of an opportunity for understanding and evaluation is one thing......but I see none of that.......If I have somehow disturbed your unreasonable disparaging of someone trying run a business....then I have done my job...have a good one.

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    1. Thank you for your kind words and input, Carol. I, for one, will never let the nay-sayers bother me. As James Batzer pointed out, I was the original dealer relations coordinator for Page Plus Cellular so I am used to the myriad complaints as well as praises from the various dealers/retailers out there. What people aren't up on, they tend to be "down" on. And in this tangled web that is our industry, a lot has gone on to make the waters of prepaid murky. I did a lot to help build their trust over the years at Page Plus. When I hit the winners circle and couldn't grow further, I moved on to Rhino to stay connected with them and learn more about other areas of the industry. Then Trac bought them out and ripped apart everything that was built to make it easy for them. And now, with discount rates plummeting and dealers livelihoods being shredded, how can they trust a "new" entity? However, for those who have come on board with Wireless Services, they understand...I made what they had great and didn't have a hand in what took it away. I understand what they are going through and this is why I have created the MVNO for THEM. And since I am the co-owner of the company, I will not be leaving. Only making it better and stronger as we grow. I will not hide or play smoke and mirror games. I am happy to answer your questions and happy to help you understand how our program works and how you benefit from it. Have a wonderful day.

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    2. I'm quite impressed with him sticking his neck on the line and coming here to promote and defend his business idea.

      I'm sorry this business idea is not for me. I wish ALL companies did this. How many here have wondered what is in the minds of those at RingPlus? Imagine them coming here.

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    3. RingPlus has their own forum.

      Besides, RingPlus is B2C retail whereas this looks like a wholesale deal looking for distributors/dealers. Apples and Androids comparison.

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