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US Mobile Posts Customer Turnover Rate Of 4 Percent

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US Mobile, the Connecticut-based company runs on T-Mobile's network, according to reports, and primarily targets college students and seniors with bargain-basement service and an a la carte pricing model; has reported a customer turnover rate of 4 percent, which the company claims is one of the lowest churn rates among prepaid carriers in the industry. The carrier attributed its low churn rate to its focus on customer satisfaction.

According to US Mobile, the average response time for its call responses is less than 25 seconds, and email responses less than 10 minutes. The MVNO also made mention of positive reviews it garnered on Trustpilot and on Nicereply. (But it bears noting that Trustpilot, a firm that collects user reviews for online businesses, has been criticized for allegedly letting businesses choose which user reviews to post, even those that are not genuine.)

US Mobile is known for offering flexible mobile plans mostly to college students and seniors. The pricing of its plans is structured in a way that allows customers to select and pay only for the amount of voice minutes, text messages, and gigabytes of data they use monthly.

For example, customers can get 750 minutes of voice for $8 a month, a thousand texts for $5, and a gigabyte of data for $14, plus a monthly service fee of $2. US Mobile also offers mobile devices ranging from handsets priced below $50, to more familiar options like Apple’s iPhone 6s Plus ($799). On average, customers pay about $15 a month.

Earlier this year, US Mobile hit headlines when it started selling three smartphone devices from Chinese mobile giant Xiaomi. However, Xiaomi clarified thereafter that US Mobile was not authorized to sell any of its handsets in the US mobile market.


Source: Fierce Wireless

7 comments:

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  1. I would still stick to the major MVNO's with better history.

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    1. Come now. And miss the chance to buy a Xiaomi phone from an unauthorized reseller. What could possibly go wrong?

      Delete
  2. Ultra Mobile can't be stopped. Where are all the other Multi Month deals. Super smart mvno! For sing lines with a gig of 4G....screamin deal

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  3. I used to use US Mobile.

    Then Metro derailed the upgrade train by getting rid of instant, no-strings-attached discounts.

    Now I'm on Cricket, because T-mobile doesn't actually seem to want prepaid customers.

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    1. "Now I'm on Cricket, because T-mobile doesn't actually seem to want prepaid customers."

      I'm no fan of T-Mobile, because of its poor coverage, come on now. they do seem to aggressively seek prepaid customers. And their prepaid division seems to be gaining prepaid customers as a result.

      http://www.androidheadlines.com/2016/04/metropcs-shows-record-growth-38-39-arpu-q1-2016.html

      Delete
  4. The example plan quoted below from the article totals $29. PureTalkUSA offers unlimited talk & text plus a gigabyte of data for $29 per month as a comparison (no extra fees or taxes). I find that the "a la carte" plans only save money for very light users.



    "For example, customers can get 750 minutes of voice for $8 a month, a thousand texts for $5, and a gigabyte of data for $14, plus a monthly service fee of $2. "

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  5. Plus, USM is on a less than stellar network.

    Dale

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