On Wednesday, June 29, Defense Mobile mobile customers received notification that the MVNO was "winding down" service on the Verizon network. The same notice was also posted on Defense Mobile's Facebook page and on the Defense Mobile website.
Users were advised to port their numbers to another service provider as soon as possible to avoid losing service and their phone numbers. Defense Mobile recommended TracFone's Total Wireless as a provider that was compatible with Verizon network phones and that would be able to assist Defense Mobile customers with porting their numbers.
Users who were expecting a reasonable amount of time to port out were in for a shock. According to multiple user comments on this blog and on Defense Mobile's Facebook page, service to Verizon network based Defense Mobile phones was shut off in the morning of June 30, barely a day after customers were notified that there was any issue with their service.
Defense Mobile customers who lost service Thursday and want to salvage their numbers have two options.
- You best bet is probably to follow Defense Wireless' suggestion to contact Total Wireless at 855-848-8866 and ask for assistance with porting your Defense Mobile number to Total Wireless. Defense Mobile customers on Facebook are reporting that Total Wireless told them that Total has all the information needed to port-in Defense Mobile numbers. TracFone companies don't have the best customer support reputation but it seems like Defense may have cut some sort of a deal with Total Wireless to facilitate number ports between the two companies.
- If you want to port to another company besides Total Wireless you will need your Defense Mobile account number and passcode. If you don't have this information you can try using the Open a Support Ticket option on the Defense Mobile site to request it. However I'm not sure if anyone is still answering support tickets or even responding to port out requests at Defense Mobile. I submitted a support ticket several hours ago and have not received a response.
Warning signs or not, it's inexcusable for any mobile service provider to cut off customers with only one day's notice. There are lots of unhappy customers complaining on Defense Mobile's Facebook page and on Twitter.