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RingPlus Stops Activating New Lines

RingPlus Suspends Activations
Freemium Sprint MVNO RingPlus shut down new phone and account activations yesterday evening. Current users can't change plans either. The plans listing on the RingPlus homepage has been replaced by the message;

"WE'LL BE RE-OPENING PLANS AGAIN ON MONDAY, OCTOBER 17TH AT 12:00PM PDT. SEE YOU THEN!".

Other than message, RingPlus has not given any explanation for why its not activating new lines or allowing plan changes. There's already a thread on the RingPlus Forum where several members are speculating that this shutdown marks the beginning of the end for RingPlus.

However, I think it's too early to panic. It's true that with MVNOs, stopping new activations usually precedes going out of business. But RingPlus is an unusual company with a history of sudden changes to its plans and services. In addition. with the exception of announcing new plan promotions and "flash sales", RingPlus generally does a poor job of communicating with its users.  I think this is intentional and is done to create publicity, as forum users and tech blogs, including this one, speculate on what RingPlus's  latest cryptic message means.

I believe there is a high likelihood that RingPlus is simply making changes to its activation process and it will be back to business as usual at noon Monday. However, I would not be surprised to see some changes to the RingPlus plan lineup when activations resume. In the meantime RingPlus service is still up and running and the Member Dashboard seems functional with the exception of plan changes.

RingPlus Wireless is an ad-supported freemium MVNO that launched in August, 2013. RingPlus offers free and paid plans. Most plans are supported by audio advertising that plays before the called party answers when placing a call. RingPlus free plans include an allotment of minutes, SMS. MMS and data. Free plans have no monthly cost but require an initial top-up of $9 to $27 at activation. For more about RingPlus plans and pricing see our RingPlus Prepaid Operator Profile.

Update 17-Oct-2017: 1 PM PT: RingPlus has postponed reopening activations until tomorrow. They posted on their site that:

"WE NEED JUST A BIT MORE TIME! WE'LL BE RE-OPENING PLANS AGAIN ON TUESDAY, OCTOBER 18TH AT 12:00PM PDT. SEE YOU THEN!"

Update 18-Oct-2017: 5:25 PM PT: Activations and plan changes are still not available. RingPlus has updated their site with:

"WE'RE STILL WORKING AWAY AND WILL BE RE-OPENING WITH NEW PLANS AGAIN VERY SOON. SEE YOU THEN!"

At least they confirmed there will be new plans.

Update 20-Oct-2016: 520 PM PT: Activations are back! All the old plans are gone. There are five new plans, all of them are "Mad" plans.

113 comments:

Comment Page :
  1. Now it makes sense as to why i couldnt swap a device last night!

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    Replies
    1. Device swap is working now!

      Delete
  2. THE WRITING ON THE WALL...

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  3. We should have known this could not last because Ringplus rarely sold ads. Most of the time you just heard awful music.

    Should I port out or wait?

    ReplyDelete
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    1. I enjoy RingPlus for what it is worth. And as such, I consider the number on it to be fleeting.

      Delete
    2. "Should I port out"

      You should probably go ahead and port out immediately.

      For everyone else, everything seems to be running fine and RingPlus is always up to something (and it's usually good!), so just sit tight for another day to see what kind of cool stuff their coming out with.

      Delete
  4. Positve speculation -
    Large "system maintenance" related to eliminating voice latency.

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    Replies
    1. This makes sense. Karl mentioned that they discovered the culprit of the lag and this is probably to implement the fix.

      This also gives the support staff a chance to get caught up.

      Delete
    2. Are you joking? The support staff has not gotten caught up in 3 years, so why would you expect that to change now? Instead of solving issues they just delete the tickets...great way to run a business! The lag issue has been occurring since day one with many customers but the only reason they are even looking at the issue now is because they are getting too many complaints. I guess the shills and the moderators can only disguise this issue for so long before people finally spoke up and said quit lying and fix it.

      Delete
  5. I'm going to sign up right now fur either the Pushing Up Daisies, Bought the Farm, or Fert's Dirt Sandwich plan.

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    Replies
    1. ok gotta admit, the new plan names were pretty funny. Well done!

      Delete
  6. The "All systems are not operational" has been illuminated on their website for a couple weeks. As speculated above they have also indicated they are working on the latency issue.

    After all these years I still don't understand why management or even the shills on the forum can't advise the customers via an announcement what is going on and why. When they say nothing it leaves speculation to become negative quickly and that loses customers and current customers confidence. They have not seemed to have learned from their mistakes of the past!

    If Ring+ shuts down, might be a good time to try Google Fi???

    ReplyDelete
    Replies
    1. google fi? are you joking?! not with a 20-foot pole! open your eyes on what they are doing- most recently- with Pixel. Unlockable bootloaders (on verizon). At every step since 2012, Google have demonstrated they cannot be trusted, and are changing their business model to be more in-line with the likes of apple. I don't have a solution, personally, yet, but its one of my top priorities to break my long term relationship with old Google. betrayal.

      Delete
    2. I've already begun breaking my relationship with Google. I now host my own email.

      Delete
    3. Not to get off the topic of rp but who is an alternative if rp goes in the can? FP? CellNuvo? maybe tello? Ideas???

      Delete
    4. Cricket. Prices aren't bad and it is a lot faster and works in twice as many places.

      Delete
  7. The CTO hangs out on Reddit, don't ask why he doesn't use the company websites to advise members, some VP's are not real bright.
    This was a post there:
    https://www.reddit.com/r/RingPlus/comments/57jlrs/is_the_end_near_well_be_reopening_plans_again_on/

    ReplyDelete
    Replies
    1. Is he that famous Reddit troll?

      Delete
  8. This is a response on their forum by a worthless moderator:
    hhfpphone Ethical Committee 196 12:45AM
    There are no aliens in Area 51.

    I hope rp continues to operate but they can trash that social forum experiment for all I care. The people that were elected to help are worthless. You can see by the answer supplied above.

    ReplyDelete
  9. Maybe RingPlus is getting ready to launch a 50GB plan too.

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    1. This would be awesome! :)

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    2. Bad idea. High data plans is the reason they are having trouble making money, TOO MANY ABUSERS!

      Delete
    3. If they offer half of TPO price I will take it .

      Delete
    4. "TOO MANY ABUSERS!"

      I'm sure you won't come up with any abuse by customers. But you might find abuse by the carrier....

      Delete
    5. Only with Ringplus lackies are customers who are legitimately using their plans abusers!!!

      Delete
    6. Exactly. Just like whenever you hear of someone using 50GB of an unlimited plan, someone will come out of the woodwork, point a finger, and bellow "ABUSER!"

      Delete
    7. Sounds like the word ABUSERS touched a nerve in a few of the abusers. LOL

      Delete
    8. Maybe... But we will never know. No abusers of services have ever showed up in these discussions.

      Delete
    9. It does hit a nerve, actually, when someone that makes use of the service they signed up and paid for is called an "abuser".

      Because the accusations are always made with an extremely lax standard, to the point where anyone who dares to even turn on their connected phone during a service month can be called an "ABUSER!!!!"

      Don't care use one byte of data, make one call, or text one character. That's what "ABUSERS!!!" do.

      Delete
    10. Settle down sparky! No one is using the term abuser as a blanket for all users..just those that feel entitled!

      Delete
    11. There is nothing wrong with being ebtitled to every single byte and minute of a plan you signed up for

      Delete
  10. I had R+ for 6 months. Loved it. No, it wasn't perfect but it was free and I like free. However, i switched to TPO mobile from R+ the other day because between the crazy terms of service changes a few weeks back served as a warning sign. And now this? Get out while you can guys...I made the same prediction about scratch wireless.

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    1. I'm preparing too. I'm testing a cricket phone now, but I'm hanging on to RP in hopes they will continue. I recently realized what a great benefit being on the worst (sprint) network is- all the surveillance tracking by android doesn't work all that great once you're beyond the reach of the cell towers! haha!

      Delete
    2. The tracking works just fine on Sprint, it's just everything else that doesn't work all that well. In fact, I know exactly where you are right now even though you only have one bar.

      Delete
    3. And I know where both of you are now. The satellite has been tracking you.

      Delete
  11. Ringlus should be fine because they have out maneuvered Freedompop without all that Russia-British investor money. Now, they have to figure out how to restart and get those prepaid phones back into their activation.

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    1. Ringplus adding GSM would be very smart for them and more for customers

      Delete
  12. I've had Ringplus for over a year but would never dream of porting my "real" number (so I carry 2 phones). It's been great for checking email, websurfing, etc. and I invested a total of $15 for over a year's worth of service. If they belly up next week (which seems likely) I'll feel like I've gotten my money's worth--and then some.

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    1. Exactly. It's shaky as heck, and is on a shaky distant-fourth slow network.

      Seems like you know how far to trust RingPlus!

      Delete
  13. Prediction, they will miss the Monday morning , more speculation will ensue. I have a number I sort of like and I would port it if they do shutter.

    They are crazy understaffed. It's amazing that Ringplus works at all with the number of employees they seem to have. They rely on untrained volunteers with iffy people skills to run the boards. The classifieds site has been broken for months, as if the programmer left and it's as if no one knows how to fix it. Fluidcall, the SIP service is the item in the status board as not fully operational. For a while now. I have best wishes for them bu it's always felt like a ponzi scheme, like they are staying afloat on activation fees from the latest nutty promo. There have been no promos for 2 weeks, this should be a data point.

    ReplyDelete
    Replies
    1. Boy you said a mouth full. We use R+ with decent savings so it would be sad to see them shutter the service but truthfully if any other business ran like they do it would have closed it's doors long ago.

      Regarding the untrained volunteers running the board, bravo finally someone else noticed the "iffy" volunteers with zero people skills or knowledge.

      You're right classifieds has not worked in months, fluid call seems always broken, most ports take a month or more in some cases, lag has been happening for years, support does not exist, M+ drew money but has proven a failure for those that bought into the scheme. I happen to agree that the only thing keeping them afloat is a new scheme plan and the top-up fees.

      Look, we use them but are not too naive to get started shopping around just in case. Every book has an ending sooner or later.

      Delete
  14. R+ is such a shady company. It keeps getting more expensive to join. They constantly modify the cost of add-ons. You can't get any help when you have problems. WiFi calling hasn't' worked in months. They continue to ignore the latency issue for voice calls. It is so much easier to just pay a standard monthly fee and get reliable service.

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  15. The end of coming people. I hope they refund all my topup for all 6 lines i have when they go out of business.

    ReplyDelete
    Replies
    1. They won't because when you signed up you agreed to the no refunds policy.

      Delete
    2. "Agreed" is a loose term, and you know that.

      Of course any company can get in big trouble for taking money and refusing to deliver services... that's a form of fraud.... and tricky EULA checkboxes no one actually agrees to won't hold up.

      Delete
  16. Maybe they are throwing up Sprint network to better network?

    ReplyDelete
    Replies
    1. "throwing up Sprint network".

      Hey, I think it's pretty bad, but I wouldnt equate Sprint with vomit!

      Delete
  17. what is wrong with you people??? fluidcall works for me. made several calls over the last few days. but yeah the name fluidcall makes it seem like RingPlus is a water logged service that is sinking and soon to be dead as of monday october 17. mark that as the date when all the R+ fanboys start crying in panic. it's a good thing that my main primary number is on at&t.

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    Replies
    1. A fluid call sounds like a particularly kinky type of booty call. I don't want to know more!

      Delete
  18. ROFLMAO!!!!!!!!!!!!!!!!

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  19. If RingPlus goes under its probably, among other reasons, because Sprint blocked prepaid phones from activation on MVNOs earlier this year. Maybe RingPlus would be better off moving to another network.

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  20. The fanboys on the website are noticeably absent even SD is quiet.
    Do you suppose they are curled up crying in a corner until Mondays announcement?

    ReplyDelete
  21. I think Dennis is correct and that they are making wholesale changes to the activation process along with their Plan line up.

    They have a lot of activation issues, especially when swapping a device in. They need to identify what the specific errors are for both new and swaps, especially SIM ICC ID issues. Even more so, fixing the glitch where you can activate a device with a removable SIM card without an ICC ID# when swapping in, that in itself causes major headaches!

    Maybe R+ is finally learning from their previous mistakes since every time they try to make updates on the fly it all goes in the toilet for a few days or a week at a time, so shut it down and test it on the back end.

    I would also agree that they will probably miss the Monday deadline, more like Wednesday or even Friday.

    I would say that they will probably discontinue the Mad Plans.

    Their revelation that they have identified the cause of the Latency Issue and any subsequent resolution would then make those plans somewhat redundant, especially since most moved to those plans simply because of the latency issues.
    Those plans are probably costing them much more than they are charging for them as well.

    I do hope they grandfather those Mad Plans if they do do away with them. I have a cut in half Mad Man and Fert and a Double Fert and you just can't come close to straight Sprint Service for the costs of those plans, at least IMO anyway.

    I would also venture to say that those who subscribed to M+ may be left holding the bag.

    ReplyDelete
    Replies
    1. Fixing technical issues (for the first time ever) doesn't explain why they haven't had any new promos in weeks. Assuming they aren't going under, it's starting to look like RingPlus has been planning to dump Sprint for a while and might start activations on a new network on Monday. RingPlus would actually be one of the last Sprint MVNOs to add or, in this case, move to another network all together. FreedomPop, Ting, TPO, among others, have all adopted other networks. All MVNOs need to add new subscribers but RingPlus' business model especially relies on adding new subscribers. Sprint's lockout of prepaid phones this year had to have hit RingPlus and other Sprint MVNOs hard. The lack of a new Sprint-compatible phone supply might have been the last straw for RingPlus. Most other MVNOs have added another network while still keeping Sprint but this was before the prepaid phone lockout and RingPlus might have decided they didn't need or indeed want to pay to keep Sprint. RingPlus would be able to get so many more new subscribers if they could activate GSM phones. Moving to a GSM network seems like a natural evolution of the RingPlus project. But then again, I might be hoping for too much.

      Delete
    2. If that happens, it would be on T-Mobile. Which means I'd completely ditch RingPlus. While T-Mobile has more coverage than RingPlus/Sprint nationwide, the only presence T-Mobile has in my rather large area of the country happens to be magenta commercials on TV..... advertising something distant, like a Bahamas vacation.

      So, I am out the $30 I have spent total on RingPlus, and then I sell my Sprint phone I use for it at a small loss.

      Not a crisis!

      Delete
    3. @AnonymousOctober 16, 2016 at 7:18 PM
      They did a big system maintenance this past June or July that cleared up all the issues I was having placing calls to VOIP phones.

      Delete
  22. I think anyone that goes with a "fly by night" MVNO (not part of the Big 4 or Movil) will be left "holding the bag".

    That's the lesson of the last few years.

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  23. People Ringplus is going out of business and we need to start thinking about porting our number out to a better network. It was fun while it lasted but we knew this day would come. They have con us into activted a line and getting 38 dollars from us just to close the door the next month. I will be filing a law suit againt them for this.

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    Replies
    1. Lol if they are going out of business what are you going to get out of them with the lawsuit?

      Delete
    2. Good luck with that.

      Delete
    3. "People Ringplus is going out of business"

      Please cite your source for this 'fact' you are posting. If you can't, your post is called slander.

      Delete
    4. Slander? It's just an opinion you disagree with, nothing more.

      Delete
  24. Confirmed! RingPlus is adding GSM support. The phone checker tool at https://my.ringplus.net/device_validation_requests/new now says if you have a Sprint, Verizon, AT&T or T-Mobile device. The tool is also asking for an ESN, IMEI or MEID. It looks like RingPlus is going to continue to offer service on Sprint as well as on other networks.

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    Replies
    1. OH joy. 4 times as many main carriers means 4 times as many crazily-named new plans every month.

      Delete
    2. The rest of the site still refers to CDMA and Sprint Only. We might be looking at a rolling update, "Confirmed!"

      But I find this to be promising.

      Delete
    3. It's always said Verizon, Sprint, T-Mobile AT&T, most likely because of the iPhones awesome compatibility.

      Delete
    4. @Anonymous October 17, 2016 at 10:14 AM

      That is nothing new, it is the compatibility of a few devices that do cross over. Nexus and iPhone for the most part.

      Ring Plus is pretty much married to Sprint and their IMS system. Ring Plus would have to run parallel service(s) along side of Sprint in order to offer multi-carrier service. They can't even handle what they have.

      Delete
  25. So they went from Sprint to every national carrier overnight, unlikely.

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    Replies
    1. Changing from Sprint to actual national carriers would be nice...

      Delete
  26. As per usual they missed their target date,

    "We need just a bit more time! We'll be re-opening plans again on Tuesday, October 18th at 12:00PM PDT. See you then!"

    They love their "community" and "members" so much they can't even post official updates on their own forum.

    So, is this just improvements to the activation process and or Plan changes, probably, or is this Negotiations with Sprint to keep the service up and running, possibly?

    ReplyDelete
  27. Ringplus will lean more towards Tmobile since Tmobile has done these type of deals with Freedompop and gsm has a more global reach

    ReplyDelete
    Replies
    1. If they do, I will be all over it.

      Delete
    2. I'd they do, I will be all done with them

      Delete
  28. They said Monday now they talking Tuesday..what going rp

    ReplyDelete
  29. I guess I am out $100 for 1 month of service...

    ReplyDelete
  30. I signed up for members plus lifetime 120 bucks and now they're going out of business geez man I'm suing these people .

    ReplyDelete
    Replies
    1. "I signed up for members plus lifetime 120 bucks and now they're going out of business geez man I'm suing these people ."

      Wow, you panic so easily. Why are you so ready to believe the trolls on this site? There is nothing official anywhere that says R+ is going out of business!

      I would suggest you go ahead and port your number out at your earliest convenience. I would appear that R+ isn't right for you.

      There are many thousands of people who are happy with R+. I am one of them. I did experience latency with my first plans on R+, but I have recently switched to the MAD BBQ plan. It's a free plan and currently each month, I get 5,000 minutes, 5,000 SMS, 5,000 MMS and 5,000 MB of data for FREE. Each month all of those allotments goes up by 250 until I reach 6,000 of everything.

      This MAD plan is routed directly on the Sprint network. This is wonderful for me and, like I said, it's FREE. I have member+ on all of my lines. It comes with other benefits like borrowing phones. I can try out the latest phone and then return them when I'm done to get every penny back. Member+ is expensive, but it also saves money if you choose to try out different plans. (I've tried out 4 different plans and have a couple of lines.)

      RingPlus is so worth it for those that can handle a little bit of turbulence. It's a growing and changing company. They are testing things out to see what works and what doesn't. Everything is a test and provides them with data; every hiccup, every positive comment, every negative comment, everything!

      I would take what these commenters say with a grain of salt. Relax and have fun with it before you give yourself an anxiety attack. I would suggest you start shelling out $50+ a month to Verizon so you can enjoy some 'peace of mind'.

      Delete
    2. Members plus lifetime?

      Lifetime of the average housefly!

      Delete
  31. Signed up for the free ice cream plan... i've had it for at least 5 months now, awesome service!

    ReplyDelete
    Replies
    1. Deadline missed. This doesn't bode well...

      Delete
    2. The last deadline I saw was 12pm 10/18, all their rimes are Pacific the so they have not missed this one yet.

      Delete
    3. They miss every deadline! When they can't or won't figure out the problem...they wait until people forget about it and it goes away or they instruct people like the worthless moderator/shills to shame members when they bring it up. Finally members just give up and go away!

      Delete
    4. I think they missed another deadline! Not surprising...

      Delete
  32. "WE'RE STILL WORKING AWAY WILL XBE RE-OPENING WITH NEW PLANS AGAIN VERY SOON. SEE YOU THEN!" This was posted on 10/18/16 3:00 EST Time lolol

    ReplyDelete
  33. "We're still working away will xbe re-opening with new plans again very soon. See you then!"

    Now it is indefinite.

    ReplyDelete
  34. RIP ring plus. Stop with the lies you going out of business all its not secrets now

    ReplyDelete
  35. yup, good riddance put them out of their misery so people can go back to their real lives.
    No one will whine except chelle, hhfpphone, jamielei all shills in training

    ReplyDelete
  36. Executives laughing all the way to the foreign bank. I should have believed the I told you so people months ago.

    ReplyDelete
  37. No panic from me. Missed deadline hasn't made me forget I've had mostly functional voice calling, while texting and data has been as good as my AT&T service. The startup cost has been a fraction of the charges I would have incurred with my previous carrier. I hope the company continues, but if it goes under, I will remain stoic and grateful for the service I've received to date.

    ReplyDelete
  38. ringplus: no news is normally good news but in this case, it seems to be a problem. To port out, you need your MSL from your account as the password.

    ReplyDelete
  39. "Sorry for the delay, but wait for an amazing announcement in 2017!"

    ReplyDelete
  40. Maybe TracFone is buying out RingPlus too

    ReplyDelete
    Replies
    1. Doubtful as RP seems to cost less than TracFone, so they probably don't generate enough income to fit into America Móvil portfolio :) .

      Delete
  41. TracFone buying out ringplus with markedly improve customer service.

    ReplyDelete
  42. I have 2 lines with them. I wanted to activate a new one- it was able to tell me the device will work, but wont let me hook it up. Maybe 2 lines is the limit?

    ReplyDelete
    Replies
    1. No I think the limit for each account is 5 but someone can correct me if I'm wrong. It won't let you activate a phone because there are no plans available at the moment. Check the home website to see the message.

      Delete
    2. No way I'd activate a new line with them sunsetcliff. This ship is sinking!!!

      Delete
  43. I wish they just annouch they shutting down so i can port out my number. I waiting is killing me.I don't want to lose my number been having it for 5 years now.

    ReplyDelete
  44. Ringplus' signals are definitely not good - shutting down forums, no prep marketing.

    ReplyDelete
    Replies
    1. The RingPlus Forums are up and have been ever since activations were halted.

      Activations being down for six days is a bad signal. RingPlus not having a better explanation than system updates for why they are down is also a bad signal.

      What's "prep" marketing? Marketing in prep schools? Marketing preparation?

      Delete
  45. Dennis do you recommend porting out of Ringplus or waiting?

    ReplyDelete
    Replies
    1. That's a tough call but I advise waiting but staying on top of the situation.

      When MVNOs fail it's always possible for users to port out if they start the port as soon as the shutdown is announced but before it happens.

      The risk is that RingPlus will not announce the shutdown before it happens, but I think that's unlikely. Even if it does, porting may still be possible and if it's not a timely FCC complaint should get you your number back although the number nay have no service for days or weeks.

      Delete
  46. Ringplus is making me nervous. I ported out from another company with live help and somehow, after the call was over, nothing happened and that number is still stuck. I have to give it up. Fortunately, hadn't had that number for that long. Most of numbers with Ringplus are not consequential but one. I don't like how this smells.

    ReplyDelete
  47. New plans are up!!

    ReplyDelete
  48. The plans are back, but the message is still there...

    Three mad plans (Mad Feast, Mad Festival and Mad Jubilee) and one free plan

    ReplyDelete
  49. The plans are back, but the message is still there

    Three mad plans (Mad Feast, Mad Festival and Mad Jubilee) and one free plan

    ReplyDelete
  50. They now are offering me 5 plans. The free one is 500 minutes and a $19.99 top off. Im not sure what to do. I can wait.

    ReplyDelete
  51. We waited weeks for the plans they have added?
    These people are a joke! They seem to be going to
    mostly paid plans. The free plan only has 50/50/50 hahaha
    Time to start looking at another MVNO

    ReplyDelete
  52. Ringplus: What is with this strategy with freaking customers out?

    ReplyDelete
  53. Support tickets: There is a post on the forum that all old tickets were purged (again) and you will need to refile your ticket from the dashboard. UNBELIEVABLE Apparently when they get too many tickets they just purge the entire system and force everyone to file a new ticket. What a way to run a business.

    ReplyDelete
  54. @ Ringplus. Something is not right. They did not sent a ton of tweets about the new plans.

    ReplyDelete
  55. I doubt they are only going to offer the 5 Mad Plans, I am sure there are a series of RBT Free Plans queued up and ready to go. Hopefully they are holding off releasing them until there is a fix in place for the latency issue, but more likely they wanted to get something up to quell fears and are just going add them in the next few days. Next week?

    ReplyDelete
  56. They're back up :) .

    Party continues at
    http://www.prepaidphonenews.com/2016/10/ringplus-resumes-activations-with-new.html?m=1

    ReplyDelete
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