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US Mobile Expects To Hit 100,000 Customers By End Of 2017

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US Mobile is a GSM-based mobile virtual network operator that started its operations just last year, and to date, it has already managed to amass 20,000 total customers. But the carrier is not stopping there -- before the end of next year, the MVNO is looking to expand its current customer base to 100,000.

Despite US Mobile’s growth, the company actually fell short of the goals it set for itself back in September of 2014, when it was still in beta testing mode. At that time, the MVNO was aiming to hit 100,000 customers by the end of 2016.

Still, the company is making some progress this year. As revealed by Ahmed Khattak, the founder of US Mobile, the mobile operator is now showing growth of about 20 to 30 percent. Khattak attributes this robust growth rate to its strategy of focusing on college students and the elderly, and then offering them prepaid mobile plans that can be customized according to the customer’s specific mobile requirements. Khattak also stated that US Mobile is posting a customer turnover rate of 4 percent and an ARPU of around $20 to $25 a month.

US Mobile’s pricing plans may be structured like those offered by another MVNO, Ting Mobile. Similar to Ting’s, US Mobile’s plans let users increase or decrease the amount of call minutes, texts, and data gigabytes as they like. Perhaps the biggest difference between Ting and US Mobile is that the latter only offers prepaid options. US Mobile also makes its plans available online only, and continues to shy away from selling its wireless services through dealers. However, as an MVNO, it does partner with a yet-to-be-revealed major US wireless carrier (most likely T-Mobile).

Apart from expanding its customer base, US Mobile is also looking to boost its workforce. Currently, the company employs some 35 personnel, but it fully expects to grow that number to 45 in a year’s time. According to Khattak, most of the MVNO’s staff are working in the customer service division, which is available 24/7 through phone call, chat, or email.

Before launching US Mobile in 2015, Khattak had also founded GSM Nation in 2010. GSM Nation is a phone retailer that offers unlocked GSM handsets in the United States.


Source: FierceWireless

17 comments:

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  1. Ringplus moderator hhfpphone is talking about this on the ringplus forum. Hilarious that he thinks rp is better. I guess when you're not satisfied with who you shill for then you look elsewhere.
    Congrats to US Mobile keep up the good work!

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  2. Ringplus indeed is better.

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    1. The "US Mobile" coverage map is terrible, too. So it is probably in the same league as RP.

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  3. Christine,
    Please include links for the companies you are writing about in the article. Thanks!

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    1. Take some initiative. The link for US Mobile is on the right side half way down the page--use your scroll button! Can't be that difficult.

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    2. Except that "right side" doesn't appear on mobile Chrome. Including links is considered SOP, so the OP's request is hardly unreasonable.

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    3. "Anonymous - November 20, 2016 at 12:49 AM" - Thanks for confirming no URL in the mobile version of this article.

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    4. No, "No URL" isn't unconfirmed.

      Throw this in the trash!

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    5. Works for me mobile so it must be user error or just lazy.

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    6. Christine,
      I see Dennis and you usually make the first reference of the company name a link as in http://www.prepaidphonenews.com/2016/11/verizon-adding-two-new-prepaid.html?m=1

      You just forgot on this article. Thanks!

      PS: Any idea when Dennis is returning to PPN?

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    7. I see Dennis is back:

      http://www.prepaidphonenews.com/2016/11/prepaid-phones-on-sale-this-week-nov-20.html?m=1

      Delete
  4. US Mobile coverage check tool seems to indicate a T-Mobile based service. But on the website it states that you can bring an at&t or any unlocked GSM phone. Also, in their phone store page it has a bunch of phones with "at&t" on the screens, but no TMobile. Any idea what is up?

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  5. US Mobile keep the interests of your customers always. Customers do remember you have bottom-line to take care of. Spending lot of money on gimmicky marketing is surest way to go nowhere. You have plenty of ghosts lying on the roadside to see. I know it is very enticing to innovate in marketing without doing nothing. Freedom given to customer is your long term payback.

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  6. While the article says "does partner with a yet-to-be-revealed major US wireless carrier (most likely T-Mobile). " The profile on the right hand side, clearly shows a (t) indicating that T-Mobile is the carrier network. And prior postings in that category clearly label the network as T-Mobile. Apparently, Fierce Wireless, the source of this article, hasn't corroborated the carrier network, as PrePaid Phone News has in earlier articles.

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    1. The map on the site does look to be T-Mobile, in its rather small native glory without roaming (covering only half of the places where 330 million Americans live, work, play and travel)

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  7. US Mobile is basically a 'lite' version of Ting(T-mobile), as US.Mobile does not have Voice/Text roaming;neither provider offers data roaming. The basic monthly fee for US.Mobile is $2, and $6 for Ting. So,the privilege of roaming costs one $4/per month ($48/year).

    Everyone should love the additional competition in the cellular space, it's good for our wallets. Personally, we selected Ting(Sprint) for the roaming and the sprint home service/coverage worked better for us.

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  8. Add 5X the number of subscribers in 1 year? No way unless they offer it for free.

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