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Prepaid Operator Profile - Boom Mobile

Boom Mobile Logo
This one of a series of Prepaid Phone News' profiles covering the major US mobile operators and MVNOs.

Overview: Boom Mobile (800-767-5599) is a Verizon, Sprint and T-Mobile prepaid Mobile Virtual Network Operator (MVNO) that launched in 2016.

Boom's parent company is Enhanced Communications Group (ECG), a provider of residential and business phone service since 1997.

Technology: 

Verizon CDMA, 1xRTT and EV-DO on the 850 and 1900 Mhz bands. LTE on bands 2, 4 and 13.
or
Sprint CDMA, 1xRTT and EV-DO on the 800 and 1900 Mhz bands. LTE on bands 25, 26 and 41
or
T-Mobile GSM, GPRS, Edge and UMTS/HSPA on 1900 Mhz, UMTS/HSPA on 1700 Mhz, LTE on bands 2, 4 and 12.

Boom offers service on your choice of Verizon, T-Mobile or Sprint, which Boom calls the "V", "T" and "S" networks. Most of the interest in Boom is with their Verizon based plans, which are very attractively priced and are unique among Verizon prepaid MVNO plans in that they include no extra cost voice, messaging and data roaming.

Boom "V" (Verizon network) plans:
Plan Allowed Devices Voice Messaging Data
$19.99/30 days Non-LTE phones only Unlimited Unlimited None
$19.99/30 days LTE phones only Unlimited Unlimited 250 MB 1
$24.99/30 days Non-LTE phones only Unlimited Unlimited 500 MB
$24.99/30 days LTE phones only Unlimited Unlimited 1 GB 1
$29.99/30 days LTE phones only Unlimited Unlimited 2 GB 1
$34.99/30 days LTE phones only Unlimited Unlimited Unlimited, 2 GB HS 1,2
$39.99/30 days LTE phones only Unlimited Unlimited 5 GB 1
$44.99/30 days LTE phones only Unlimited Unlimited Unlimited, 5 GB HS 1,2
$64.99/30 days LTE phones only Unlimited Unlimited 7 GB 1
1 Additional data available: 1GB for $10, 2GB for $14, 5GB for $30. Additional data good for 90 days.
2 First 2 or 5 GB at high (5 Mbps max) speeds, followed by unlimited 128 kbps throttled data.

Boom "T" (T-Mobile network) plans:
Plan Voice Messaging Data
$19.99/30 days Unlimited Unlimited 250 MB
$34.99/30 days Unlimited Unlimited 1 GB

Boom Mobile "S"(Sprint network plans:
Plan Voice Messaging Data
$19.99/30 days Unlimited Unlimited 250 MB
$29.99/30 days Unlimited Unlimited 2 GB

Boom Mobile Wireless Home Phone Service: (Verizon or Sprint network) $19.99/30 days for unlimited voice, no messaging, no data. Verizon or Sprint home phone connect base station required. Base stations are available from Boom for $90.91 each.

Taxes and Fees: Boom doesn't charge any taxes or fees on airtime purchases.

Domestic Roaming: Boom claims that its Verizon network plans include no extra charge voice, SMS and data roaming on Verizon's roaming partners (aka the Verizon Extended Network). Hpwever I have seem multiple user reports of roaming not working in known Verizon Extended areas. Roaming is not available on Boom's T-Mobile and Sprint based plans.

Coverage: Boom's Verizon plan coverage is identical to Verizon Postpaid (map) except that there is no international roaming. Boom's T-Mobile and Sprint network plans include coverage on the native networks of T-Mobile and Sprint respectively.

Hotspot and Tethering: Boom allows tethering and hotspot use on all plans but only iPhones are officially supported. Android phones may require 3rd party hotspot apps.

Devices: Boom sells a limited selection of feature phones and (mostly older) Android phones.

BYOP: Boom SIMs are $6.99 including shipping when ordered with a plan. Supported phones vary with network:

  • Boom's Verizon network plans support Verizon postpaid phones, Verizon Prepaid phones that have been used on Verizon Prepaid for the required one, six or 12 months (depending on phone mode) and "universal" unlocked phones including the iPhone 7 and 7 Plus, Nexus 5x, 6 and 6p, Google Pixel phones, the 2015 Motorola X Pure Edition and 2016 Motorola G4 series phones.
  • Boom's Sprint network plans support Sprint postpaid phones, Sprint Prepaid, Boost Mobile and Virgin Mobile phones that have been used on the corresponding prepaid service for  12 months and "universal" unlocked phones including the iPhone 7 and 7 Plus, Nexus 5x, 6 and 6p, Google Pixel phones, the 2015 Motorola X Pure Edition and 2016 Motorola G4 series phones.
  • Boom's T-Mobile network plans support T-Mobile postpaid and prepaid phones and unlocked GSM phones.

How to Activate: A Boom SIM card is required for all GSM phones and for Verizon LTE phones and recent Sprint LTE phones. Sprint and Verizon 3G phones and some older Sprint LTE phones don't use or require SIMs. Activate your phone or SIM by calling 800-767-5599 or at myaccount.boom.us. You can port in a number from another carrier during activation.

Payment Options: You can top up a Boom account with a credit or debit card online at myaccount.boom.us or by calling 800-767-5599.

Automatic Refills: Automatic refills are available and can be setup  at myaccount.boom.us or by calling 800-767-5599.

Account Management: 

If you setup an account at myaccount.boom.us, you can view your expiration date, make payments and change your plan.

Call forwarding (Verizon network plans):

To forward all calls to another number: Press *72, the 10-digit number to which you wish to forward your calls and SEND. For example: *721234567890 SEND, forwards your calls to the phone number 123-456-7890. You will hear a confirmation message or tone.

To cancel call forwarding: Press *73 SEND. You will hear a confirmation message or tone.

To forward unanswered calls only (conditional call forwarding): Press *71 followed by the number you want calls forwarded to and SEND (*71-123-456-7890 SEND) and wait for a confirmation tone or message.

To cancel conditional call forwarding: Press *71 SEND and wait for a confirmation tone or message.

Call waiting: Call waiting is enabled by default. It lets you place one call on hold while you take another call. When you are on a call and have another incoming call, you will hear a short tone. You'll have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to voicemail.
To answer Call Waiting: To put the first call on hold, press "SEND." You'll automatically be connected with the second call. To return to the first call, press "SEND" again. To switch between the two calls, press "SEND."

3-Way Calling: lets you create a conference call between yourself and two other people. You will be charged for both calls if you are not on an unlimited plan.
  • While on the first call, dial the 10-digit number of the second person and press "SEND." The first person is automatically put on hold while the call is made.
  • When the 2nd person answers, press "SEND" to create the conference call.
  • If the second person doesn't answer, press "SEND" twice to return to the first caller
  • To end both calls, press END
Free information services calls
711 - Telecommunications Relay Service (TRS) for the hearing and speech impaired
911 - Emergency services

PRL Update (Verizon network non-LTE phones only)
The preferred roaming list (PRL) controls which towers your phone can use. If you have no service in areas where you think you should, updating your PRL may help:
Dial *228, then press 2, or dial *22891 to update the PRL.

Customer Service:
Phone support: 800-767-5599. Support is US based and is available from 8 AM to 6 PM CT M-F
Online Chat support: Chat support is available on the Boom Website 8 AM to 6 PM CT M-F.
Email support: support@boom.us

Sales and General Information Web Sitehttps://www.boom.us/

Boom Pros: Verizon based plans are attractively priced and include no extra cost voice, text roaming, BYOD and support for call waiting, call forwarding and 3-way calling. US based customer support.

Boom Cons: Limited online account management options.

35 comments:

Comment Page :
  1. Nice Christmas present for Boom, your profile of them. Here is to a prosperous 2017 for a successful Boom and to America Movil continuing to loose 100s of thousands of customers a quarter. Just say no to Carlos Slime's customer disservice circus.

    ReplyDelete
  2. Do you know if the Samsung Galaxy S7 (SM-G930U) and S7 Edge (SM-G935U) factory unlocked versions will work on Boom's Verizon service?

    ReplyDelete
    Replies
    1. The SM-G930U and SM-G935U are universal phones that work on Verizon so they should also work on Boom Verizon.

      Delete
  3. Delighted with boom! as provider for my Moto G4 Play. Tethering works fine "right out of the box". Excellent customer service when porting from VM as well. Introduced to them through this site. Thanks Dennis!

    ReplyDelete
  4. V plans beat S and T, that seems rare.

    ReplyDelete
  5. What is advantage for getting Boom's Tmobile and Sprint network?

    ReplyDelete
    Replies
    1. I may be mistaken, but $19.99 for 250MB is the highest data offering for a T-Mobile carrier at that price point.

      Delete
  6. Dennis is it true boom will start offering HD calling in January?
    By the way, so far they are excellent. I've had them since September.

    ReplyDelete
  7. Boom mobile is a competitive product for sure but with no dealer programs, you won't be seeing dealers pushing it anytime soon. Eco mobile has plans that approach it. If you are a dealer and looking for a good alternative close to or equal to Boom, consider them, they have new $20/25 plans with unlimited talk/text/100 mb lte , unlimited 2g throttle and 500 mb up to lte/unlimited 2g throttle.

    ReplyDelete
    Replies
    1. ECO is not competitive. Sorry.

      Delete
  8. Boom... for once an MVNO that doesn't look like it is run by total numbskulls.

    (cough*Karma*cough...)


    ReplyDelete
  9. The Verizon plans are competitive.

    IMHO, looks like Verizon is hurting for all the competition and is starting to offer prepaid/MVNOs a better deal to get subscribers.

    ReplyDelete
  10. Just activated with boom.v. looking forward to testing. I swapped the sim into a sim unlocked verizon g4 play and all is good thus far.

    ReplyDelete
  11. Unless I'm missing something, all plans seem to be unlimited T&T so I don't understand the "unless your plan is unlimited, you will be charged" passages of the call waiting/forwarding/3-way descriptions. Could you clarify, Dennis?

    ReplyDelete
    Replies
    1. Correct, as all Boom's current plans are unlimited, the warning about being charged is nit needed. I will remove it.

      Delete
  12. Can anyone verify whether or not voLTE works with a LTE Verizon plan on their device? There is no Verizon CDMA signal in my area, and the roaming options are not the greatest. I have a Moto G4 that is working great on Verizon prepaid, but would like a cheaper option.

    ReplyDelete
    Replies
    1. Boom doesn't support VoLTE yet but are supposed to be getting support for it in early 2017.

      Delete
  13. They also have attractive "postpaid" plans that are in reality very much like prepaid including $29.99 for unlimited talk, text, and data (500 MB HS, 128 kbps throttled thereafter).

    ReplyDelete
  14. Hi Dennis, is there any advantage to choosing Boom's postpaid plans over the prepaid ones? Also, does Verizon still require its MVNOs to acquire a minimum number of subscribers in a certain time frame, and, if so, has Boom met that requirement yet? I want to recommend Boom to others but not if it is potentially at risk of being shuttered by Verizon due to not meeting subscriber minimums.

    ReplyDelete
    Replies
    1. I don't see any advantages to Boom postpaid.
      Boom has been a Verizon MVNE for several years so they must have met the Verizon limit if it exists.

      Delete
    2. Great. Thank you!

      Delete
  15. Will an unlocked Sprint iPhone 6 work if I choose Verizon as the underlying network?

    Moreover should I hold off till the fog clears on Verizon's recent issues with its MVNOs?

    ReplyDelete
  16. They do not support 2G/3G voice/data roaming anymore. I have confirmed this with their customer service and have tried in two different areas that used to work about a month ago.

    ReplyDelete
    Replies
    1. I saw the discussion about this on HoFo. From what I can gather, it's not just a simple matter of roaming vs. no roaming but rather 3 levels of service. To paraphrase what's said on HoFo, there's the native network (your phone talks to VZW towers and only VZW towers), there's the extended network (your phone can also talk to towers that have a signed agreement with VZW) and then there's roaming (your phone can talk to a non-VZW tower that doesn't have a signed agreement but then that tower's owner bills VZW for the usage). Apparently Boom is on the extended network while most other VZW MVNO are native-only. And there was some vague discussion from the Boom guy about adding paid roaming sometime in the future.

      BTW, I love these profiles but it would be nice if Dennis could add some discussion about extended vs. true roaming to them.

      Delete
    2. Are there ANY other Verizon MVNPs that include VZW extended network for voice, text & data for no extra fees?

      Are there any that offer extended + unsigned agreement towers like boom DID?

      Delete
    3. Im sorry, I don't thing there are any roaming on any MVNO with extended networks. Roaming is very expensive and MVNOS don't have the funds to give you the kitchen sink for free. Native coverage should be enough for most folks or you may have to go postpaid to get all those benefits. Sorry.

      Delete
  17. Dennis, any information about texting international numbers?

    ReplyDelete
    Replies
    1. try it and see if it works. I tried texting Costa Rica and it worked. I cant say it works for every country though.

      Delete
  18. I have Boom pink, T-Mobile in Los Angeles area with a Moto G4 Play. Never had an issue in over 8 months of service. Definitely recommend this MVNO.

    ReplyDelete
  19. Dennis i just got done talking to one of their reps and they are telling me that roaming is no longer included on the Verizon plans. Is there any other MVNO that does that?

    ReplyDelete
    Replies
    1. I could be wrong, but I thought that as a rule, MVNO's (and the prepaid major carrier divisions which are similar) don't roam. Some do, but it's rare.

      Delete
    2. You may have to go postpaid if you want roaming. I was told by Boom many people were abusing the roaming and were not profitable so we all lost it because of that. The same happened to Selectel. You may have to go postpaid if you want all those benefits.

      Delete
    3. Verizon network prepaid roaming:
      TracFone branded feature phones have no-extra cost voice and text roaming.
      Verizon Prepaid, Selectel and Page Plus have no extra cost text roaming and 20¢ - 29¢ per minute voice roaming.

      Delete
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