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AT&T Responds to FaceTime Issue

facetime-not-working
When AT&T introduced a new GoPhone unlimited plan, it enticed a lot to sign up for the plan. But customers who quickly signed up with this new $65/month unlimited data plan complained about having problems with FaceTime on HowardForums, Reddit, and on AT&T's own user forum.

A number of these users encountered receiving a message telling them to switch to a Wi-Fi connection instead of cellular data whenever they open the FaceTime app. And when customers made a call to talk with one of GoPhone's customer service representatives, they were not given an explanation about this either.

As Dennis reported on yesterday's post, there's no word whether this issue could just be a glitch or is being intentionally done by the carrier. But if it were the latter, AT&T could be violating net neutrality rules; especially since the terms of service of the newly released plan does not indicate FaceTime being blocked.

Speaking to FierceWireless, a representative for the carrier confirmed that they have received the reports of issues from their customers. However, they did not explain why FaceTime was not working.

For now, the carrier has promised that they working at enabling FaceTime for customers affected by this sudden interruption.


Source: FierceWireless


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33 comments:

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  1. What would be special about disabling Facetime when a whole slew of other Apps can do the same?
    Ita not like ATT is to be saving data by disabling Facetime.

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    1. Exactly... an app that runs on just one brand. 18% of phones out there. When there are even other apps that run on almost all phones.

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    2. iOS has 42% of US Smartphone market share. It's a big deal. AT&T will fix the problem.

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  2. Looks like they tried to pull one over, only to get hit with backlash.

    Now they're dragging their feet while trying to figure out some way to still cut down on data usage.

    Way to trash your own brand, AT&T.

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    1. I think so too and that 3MBs speed will hurt the brand a lot. I am just waiting to see what Legere is going to say to embarass the CEO of AT&T who green lighted this dumb move. AT&T has been using both GoPhone and Cricket as an buffer against T-Mobile sales tactics but doing this move the CEO of AT&T has literally shot himself on the foot and no is try to run.

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    2. Maybe Fran Shamwow is secretly working for AT&T now. Legere wasn't kidding about Dumb and Dumber, but since King Verizon wised up and is more reasonable than ever, it seems as though AT&T now single handedly holds both titles alone. Way to ******* go AT&T, fumble after fumble, your master plan to alienate everyone is working well. A page right out of the SPRINT SOP manual.

      Delete
    3. Legere still provides 0 mbps in so much of the country. 3 mbps from Gophone is still a lot better than nothing at all, still a lot better than MetroPCS.

      Legere hasn't a leg to stand on, and AT&T could undo anything he might say with a Gophone commercial pointing out the still lousy T-Mobile coverage.

      Yes, there is no point trying to run: might as well stay on a crippled Gophone plan. There's no place to go other than another AT&T plan or something on Verizon.

      Delete
    4. "Maybe Fran Shamwow is secretly working for AT&T now. Legere wasn't kidding about Dumb and Dumber, but since King Verizon wised up and is more reasonable than ever, it seems as though AT&T now single handedly holds both titles alone. Way to ******* go AT&T, fumble after fumble, your master plan to alienate everyone is working well. A page right out of the SPRINT SOP manual."

      That might make sense, but Legere's network is so poor (as is Sprint), so there is other place for AT&T customers who actually want to use their phones other than Verizon.

      Delete
    5. T-Mobile network is top notch but their exist 2 problems with it, and the first problem is national coverage, if you live within a metropolitan area you're ok, but if you live in the sticks that is not ok. Problem #2 is that T-Mobile fell victim of its own success because of limited bandwidth available, that is why they are talking again about a Sprint buyout of T-Mobile again which is basically for the spectrum. John Legere tactics has shown some major results by having better offering and options on the pre-paid side. AT&T should drop that speed cap, change the name of the plan and call it the 22Gb Plan because calling it unlimited is semantically deceptive but legal unfortunately and if a person wants to use hotspot then offer it as a service as a add on to the plan and if the person burn through their data then have a $20 for 4GB plan to buy extra data and keep the old 1GB for $10. they should make hotspot plans also.

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  3. Whatever. The dumbest thing was to throttle their Unlimited Plan all the way down to 3Mbps. There is absolutely nothing 'high speed' about 3G speeds. C'mon, that's even way less than their very own 'bargain-brand' Cricket! Idiots.

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    1. Compared to throttled speeds of 64-128kbps, that's high speed. It IS enough to watch DVD-quality video. I'd be fine with it if they didn't charge so much. All four major carriers have good coverage in my area, so they're not getting my money.

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    2. "Compared to throttled speeds of 64-128kbps, that's high speed."

      Sounds great for an argument being made in 2005 :p

      Seriously though, "DVD quality" at least as defined by T-Mobile is 480p. That's just not doable for streaming sports.

      Delete
    3. "Whatever. The dumbest thing was to throttle their Unlimited Plan all the way down to 3Mbps. There is absolutely nothing 'high speed' about 3G speeds. C'mon, that's even way less than their very own 'bargain-brand' Cricket! Idiots."

      I predicted a little while back that the new deals from Cricket and AT&T (postpaid) would leave GoPhone pretty much rudderless and pointless unless there was some innovating thinking.

      There was eventually, as it turns out, if innovation means make the GoPhone plans bad and boneheaded, as if AT&T outsourced coming up with this to the persons responsible for making all the Sprint, Boost, and Virgin plans.

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  4. At&t should "respond"to the 3Mbps speed and the no hotspot feature that they offered with this plan also.

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  5. We should push for better encoding to maintain the same sound quality with less data.

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  6. FaceTime works for me. have had GoPhone on iPhone for years. Turned off wifi. FaceTime works. Must be only affecting a few people. This is getting blown out of proportion. Would say not even AT&T's fault - BUT probably some switch was turned off that affected only a few users. It happens. People lose access to iMessage or FaceTime for the stupidest reasons (or nonreasons) all the time if you have read the apple discussion forums throughout the years. So FaceTime works for me. FaceTime should work for everyone else - but if not now, then eventually.

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    1. You missed the point entirely. The FaceTime problem is happening to people on the Unlimited plan, not the other Gophone plans.

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    2. my gophone plan is unlimited

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    3. My guess is that when then turned it down to 3Mbps, there was a switch that affects some of the users. As you state, you are on goPhone unlimited and are not affected. There are similar reports on the very same forums. Many are not calling in but just hoping that it will work for them.

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    4. The NEW plan, not your existing one.

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  7. AT&T also stated that when they "identify" data that is video, a further reduction of speed will commence, likely contributing to the FaceTime debacle in terms of a QoS failure to start. However, it seems that this was a conscious act on AT&T's part to unilaterally deny FT access since there are no reports of intermittent usability. AT&T: stop reading Sprint's SOP manual on alienation. You will not get a SoftBank to step in and give you billions to keep a dead horse propped up.

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    1. The FaceTime issue is NOT likely a data speed issue. FaceTime for me works on ~500kbs just fine (FreedomPop Sprint 3G), and others have reported the same speed works for them.

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    2. I realize this, as do you, however with the correlation of AT&T's "identify" language of video and further reduced speeds, and that there is no FaceTime working over this "new" unlimited plan, this strongly suggests that FT got swept up into this and it was a conscious decision of whoever at AT&T is plagiarizing the Sprint SOP of insulting and alienating customers.

      Delete
  8. “The glitch is technical in nature,” the AT&T said via email to Fierce Wireless this morning. “We’ve resolved the issue for the small number of customers who’ve contacted us, and are proactively working to repair the issue for others.”

    ReplyDelete
    Replies
    1. "“The glitch is technical in nature"

      An essentially meaningless statement, as all glitches from tech companies are technical.

      So, AT&T, the glitch is technical... As opposed to what, a spiritual glitch? or a culinary glitch? Or perhaps a sartorial glitch (aka "Wardrobe Malfunction") ?

      It's like Apple having an iPhone 7 problem and admitting "There's a problem, and it's in the phone".

      Sorry, bad example. Apple never takes responsibility.

      Delete
  9. AT&T: The New Sprint. SMH.

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    1. tbqh fam they still need to knock down some of their towers before they'll even be a contender

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    2. Yeah, AT&T would have to knock down half of their towers, shift their network base from GSM to something outdated (CDMA), get nasty about BYOD, and have a spokesman on TV who flat out lies to the public before it becomes "the new Sprint".

      Delete
    3. Not withstanding its coverage area and number of cell sites, their conduct is a START to following the leader of alienation and backward thinking... SPRINT.

      Delete
  10. If you don't like the new GoPhone unlimited plan, you can buy a grandfathered AT&T legacy postpaid unlimited $40/mo. plan for $2,000-$3,000 on eBay or Craigslist black market. http://www.fiercewireless.com/wireless/at-t-s-legacy-unlimited-plans-pop-up-black-market

    ReplyDelete
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    1. "If you don't like the new GoPhone unlimited plan, you can buy a grandfathered AT&T legacy postpaid unlimited $40/mo. plan for $2,000-$3,000"

      Perfect place to mention this. We love prepaid here. And there's nothing that proves your love for prepaid like prepaying $3000 for a postpaid plan!

      Delete
  11. Is there any way I can use a goPhone as a hotspot for my iPads?

    ReplyDelete
    Replies
    1. Yes, as long as the plan you are using allows hotspot. The GoPhone $45 plan does, the $65 plan doesn't.

      Delete
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