GoPhone unlimited plan, it enticed a lot to sign up for the plan. But customers who quickly signed up with this new $65/month unlimited data plan complained about having problems with FaceTime on HowardForums, Reddit, and on AT&T's own user forum.
A number of these users encountered receiving a message telling them to switch to a Wi-Fi connection instead of cellular data whenever they open the FaceTime app. And when customers made a call to talk with one of GoPhone's customer service representatives, they were not given an explanation about this either.
As Dennis reported on yesterday's post, there's no word whether this issue could just be a glitch or is being intentionally done by the carrier. But if it were the latter, AT&T could be violating net neutrality rules; especially since the terms of service of the newly released plan does not indicate FaceTime being blocked.
Speaking to FierceWireless, a representative for the carrier confirmed that they have received the reports of issues from their customers. However, they did not explain why FaceTime was not working.
For now, the carrier has promised that they working at enabling FaceTime for customers affected by this sudden interruption.