Home - , , , - Updated: Boom Mobile Gets Online Usage Summaries, VoLTE, Android Hotspot and Visual Voicemail and Confirms that Roaming is Supported

Updated: Boom Mobile Gets Online Usage Summaries, VoLTE, Android Hotspot and Visual Voicemail and Confirms that Roaming is Supported

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Multi-carrier MVNO Boom! Mobile announced three new features for customers of its Boom! Red Verizon network service.

The biggest news is that starting tomorrow, April 5, VoLTE will be available to customers with supported phones. VoLTE is "Voice over LTE" and it's supposed to provide better voice quality. More importantly, VoLTE enables simultaneous voice and data making it possible to browse the web and use internet connected apps like Facebook and email while on a phone call.  Boom has published a list of VoLTE capable Verizon phones on their site, along with instructions for enabling VoLTE.

A second bit of good news is that customers now see a summary of how many minutes, messages and MBs of data they have used when they visit their MyAccount OnLine Account Management portal. Until now customers had to call customer support to get the usage totals. Boom calls this new feature Boom! Monitor.

The third and final new feature is that hotspot and visual voicemail are now supported on Android devices. Hotspot and Visual Voicemail have been available to Boom customers with iPhones for some time but Android support is new. I believe that Android Visual Voicemail support will be limited to phones that came with either the Verizon or stock Android Visual Voicemail app installed.

There is no extra charge for using hotspot on Boom. Visual Voicemail iwill eventually cost $1.65/month or $9.99 per year for the basic version of Visual Voicemail. Customers who activate service with Boom before September 1, 2017 will get basic Visual Voicemail for free until January 1, 2019. New accounts activating after August 31, 2017 will be charged.  After Jan 1, 2019  everyone will have to pay if they want Visual Voicemail.  An "advanced" version of Visual Voicemail will also be available to Android users for $2.99 per month or $24.99 per year starting April 18, 2017.

Boom has always been notable for being the only Verizon MVNO to offer the Verizon Extended Network, which is what Verizon calls roaming, for both voice and data. Lately there has been a lot of discussion in the comments here and on HowardForums about roaming no longer being available on Boom. Multiple people have said that they have lost the ability to roam in areas where they used to be able to. Some who called Boom were told that roaming is no longer supported. I asked Jeff Holley, Boom President and co-founder about that and he told me that "Our coverage is on VZW's postpaid network with extended coverage. If that roam outside of that then service is not available. This footprint is bigger than the prepaid network that TracFone, Selectel and others use for service. I have not heard of anyone losing service yet because of a roaming issue."

You should be able to use the Verizon coverage map to check for coverage on Boom. If Jeff is correct and I have no reason to doubt him,voice service should be available everywhere that's displayed as either Digital Coverage (bright red) or Extended Digital Coverage (maroon) when you select Voice & Messaging. Data coverage should be available everywhere that's displayed as Verizon 4G LTE, Verizon 3G, Verizon 1X, Extended 3G or Extended 1XUsers with VoLTE capable phones will also be able to make VoLTE calls in areas shown in red when the 4G LTE Data Coverage option is selected on Verizon's map.

Updated 6-Apr-2017: Boom has clarified that there is no charge for horspot. An earlier version of this post had said that hotspot was bunded with Visual Voicemail as a paid service.

Source: Boom! Mobile

25 comments:

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  1. If you have volte, does that mean you will use more data because calls are over LTE?

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    1. No. VoLTE data is separate and never counted as data.

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    2. VOLTE uses data, but that data does not get counted.
      They seem to know which apps are the ones using data.

      I just wish to know, if they can tell which apps are the ones that are using data, as we see with VTE, and the MLB free no data app, the free Super Bowl broadcasts app, abd the Youtube no data on binge on, and several other no data count apps, then, why can they not tell that the person has rooted their phone and enabled hotspot.

      They surely should be able to tell that a hotspot app is working and tbey also know that that specific plan does not allow hotspoting, so, why is it still working?

      Delete
    3. It doesn't use your data bucket, so no.

      Delete
  2. Eeee WestchesterApril 5, 2017 at 3:36 AM

    Simultaneous voice call on speaker phone while checking internet has been a great feature of GSM technology w ATT and T-Mobile since smart phones began.
    Verizon and Sprint playing catch-up still in 2017.

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    Replies
    1. Sprint has yet to catch up with 2007....

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  3. So postpaid networks have more coverage than prepaid networks? Are they faster too?

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    1. 1) Usually. This is because the post-paid plans typically include roaming onto partner carriers. The pre-paid ones rarely do.

      2) Sometimes. The companies like to de prioritize, throttle, and otherwise hinder the pre-paid plans of their "budget" divisions and actual MVNO's when compared to their preferred customers, which are post-paid.

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    2. Postpaid plans tend to offer more roaming than prepaid plans. Data speeds are capped at 5 mbps on all Verizon MVNOs but not on Verizon prepaid.

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  4. I'd be more interested if CDMA wasn't still using draconian activation policies which needlessly complicate an otherwise simple endeavor.

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  5. Is it still the case that "Verizon VoLTE only works between two Verizon VoLTE phones"?

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    1. It would be similar to what we saw at the earlier days, that verizon gave free verizon to verizon, and att free att to att.
      Its a good question.
      I am not sure if people keep track of each other's carrier. They may have, the good old days of 750 minutes per month, you may have written up which person had which carrier so that if you needed to make a call you could borrow from someone with the same carrier. But now, I do not think that people do that. So then if it is only VWVTE to VWVOLTE then will people be okay with it and just keep track of each other's carrier or will they just not turn on VOLTE until it is inter-carrier able.
      And even if it is only to the same carrier, will MVNO to parent carrier allow it or not?

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    2. Verizon and AT&T now have interoperability in Florida and it will expand from there.

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    3. If VoLTE is available and enabled you will get a VoLTE connection from your phone to the tower and at least to the point where Verizon hands the call over to another carrier or to the circuit switched phone system. If you are calling a VoLTE enabled Verizon phone the connection will be VoLTE end to end. There have also been reports lately of VoLTE to VoLTE calls working between Verizon and AT&T users.

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    4. I was talking to my friend with ATT and the call sounded clear and as in stereo sound. We both have volte his is with ATT and mine with boom.

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  6. Just would like to comment that I have working VoLTE and VVM here.

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  7. Looks like there was an error on the press release which has since been updated - There's no additional charge for hotspot, just for Visual Voicemail.

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  8. Boom Mobile no longer supports roaming and will not call while on the extended network I actually have an email confirming they no longer roam and be very happy to screenshot it for you

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    Replies
    1. False. There is a difference between roaming and extended network. Most all MVNOs use just native VZW network/towers. boom! also works on the extended network, non-VZW towers/network that are under contract to provide service to VZW postpaid customers. I was just using the extended network today, worked fine where Total service had 0 signal/service.

      What boom! no longer does is work on non-VZW towers that have no agreement with VZW, just a billing arrangement to pass through per unit use/charges for VZW customers.

      Delete
    2. I agree with anonymous. Boom has lost roaming but still has the verizon extended network which no other verizon mvno has I believe. I'm surprised Dennis wasn't aware of this!

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    3. Dennis had mentioned this elsewhere I believe, not sure why he didn't chime in now, again.

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  9. Dennis mentioned previously that one could text while roaming. We can't. Another phone that we've had with boom since last year would roam on us cellular. Another just activated will not. Is us cellular supposed to be part of the extended network?

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    Replies
    1. Roaming agreements vary by market. In some markets, US Cellular is part of the extended network and in others it's not. Use the Verizon Coverage map link in the post to check if the area where you could not text is part of the extended network or not.

      Also be sure that roaming is enabled in the phone settings.

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  10. Inland Cellular is popular where I live and I used to get roaming service with Selectel for those areas. With Boom's extended coverage, my cell shows 4 bars but network says disconnected. I'm thinking those 2 don't partner is why. One town I frequent is involved. Other areas seem to be as good as what I had with Selectel.

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  11. Update from June 1 comment. We were told by a lady with boom the reason our new phone wouldn't roam was because they stopped offering roaming in February. Now they took roaming on us cellular away from our phone that we've had with them since last year. Wish it was possible for someone to get a definitive answer from boom. Some of your readers report boom as saying conflicting statements about roaming. Are they just trying to sign up as many people as they can knowing alot of them think they're getting roaming?
    Do people on Straight talk and other Verizon mvno's have texting while roaming? We still don't. Also, when you are roaming, you are offered an option to buy different allotments of minutes good for a year, is that good for outgoing AND incoming calls? Also texts?
    Thanks for sharing your knowledge.

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